MAZDA Complaints

FOR NEARLY A YEAR NOW MY CAR HAS BEEN EXPERIENCING LOSS OF POWER STEERING WHILE I AM DRIVING. I AM AWARE OF THE 2007 MAZDA 3 POWER STEERING RECALL AND HAVE TAKEN MY CAR TO A LOCAL MAZDA DEALERSHIP ON MULTIPLE OCCASIONS TO REPORT THE ISSUE. THEY HAVE INFORMED ME THAT MY CAR'S VIN IS NOT INCLUDED IN THE RECALL. WHEN I TOOK IT TO THE DEALERSHIP TO HAVE IT DIAGNOSED, THEY WERE UNABLE TO REPLICATE THE PROBLEM. IT HAPPENS EVERY COUPLE OF DAYS WHILE DRIVING AND I HAVE TO PULL OFF THE ROAD SLOWLY AND COME TO A FULL STOP BEFORE THE LIGHT GOES OFF AND JUST HOPE THAT IT DOESN'T DO IT AGAIN. I HAVE BEEN UNABLE TO DRIVE MY CAR ON THE INTERSTATE OR FOR LONG DISTANCES FOR FEAR OF PUTTING MY FAMILY AT RISK. ALTHOUGH MY CAR'S VIN IS NOT INCLUDED IN THE RECALL, WHY IS THERE NOT AN EXCEPTION TO THIS RULE? IT IS DOING THE EXACT SAME THING DESCRIBED WITHIN THE RECALL AND I HAVE NOTIFIED THE DEALERSHIP ON MULTIPLE OCCASIONS WITH NO SOLUTION FROM THEM. *TR

THE TIRE PRESSURE SENSOR ILLUMINATED AND I CHECKED TO SEE IF THE TIRE WAS FLAT. IT WAS NOT. I DROVE TO A FILLING STATION TO TOP OFF THE PRESSURE AND AS I WAS DRIVING AWAY FROM THE AIR PUMP THE VALVE STEM TO THE REAR DRIVER SIDE TIRE BROKE AND THE TIRE DEFLATED INSTANTLY. THE VALVE STEM WAS CORRODED. APPARENTLY IT WAS INITIALLY CRACKED SLIGHTLY CAUSING THE TIRE TO FIRST LOSE AIR SLOWLY. THEN, UPON MANIPULATION FROM THE PUMP FITTING, THE STEM WAS FURTHER DAMAGED CAUSING THE STEM TO BREAK OFF. I DID HAVE THIS HAPPEN ONCE BEFORE. THE EXPLANATION FROM A SERVICE STATION WAS THE SAME. IN THIS MODEL THE VALVE STEM AND PRESSURE SENSOR IS A SINGLE ASSEMBLY SO WHEN THE TIRE IS CHANGED THE VALVE STEM IS NOT CHANGED EVEN IF IT IS OLD AND SHOWING SIGNS OF AGING. OTHERWISE THE COST OF REPLACING A TIRE WOULD BE NEARLY DOUBLED. THE SENSOR ITSELF WILL LAST MUCH LONGER THAN ITS VALVE STEM. CONSEQUENTLY, THE STEMS DO EVENTUALLY CORRODE AND BREAK OFF AT INCONVENIENT, POSSIBLY DANGEROUS, TIMES. THE SERVICE STATIONS SAY THIS IS COMMON FOR THIS VINTAGE OF MAZDA. THE SERVICE REP SAID MINE WAS THE SECOND THEY REPAIRED ON THE VERY SAME DAY! AS I SAID, THIS HAPPENED ONCE BEFORE WHEN A STEM BROKE OFF AS I WAS BACKING OUT OF MY HOME PARKING SPOT. A COUPLE OF DAYS BEFORE THE THIS REPORTED EVENT, I TOOK A LONG ROAD TRIP AND A SUDDEN DEFLATION LIKE THIS COULD HAVE HAPPENED AT HIGHWAY SPEED. IT WOULD HAVE BEEN TRAGIC! I HAVE CHECKED ON-LINE AND HAVE FOUND MANY IDENTICAL COMPLAINTS. IF IT HAS NOT BEEN REPORTED TO NHTSA BEFORE NOW, I AM QUITE AMAZED. *TR

THE AIRBAG WARNING LIGHT CAME ON. I TOOK THE CAR TO THE DEALER, DYER MAZDA IN VERO BEACH, FL. THE DEALER TOLD ME THE AIRBAG MAY OR MAY NOT DEPLOY IN THE EVENT OF A CRASH. THEY SAID I NEEDED A PASSENGER WEIGHT SENSOR, A PASSENGER SEAT TRACK ADJUSTER, AND AN SAS UNIT. APPROXIMATELY $2,000 JUST FOR THE PARTS. I CALLED THE MANUFACTURER, MAZDA, AND AFTER REVIEW, THE MANUFACTURER CONCURRED THAT THE AIRBAG MAY OR MAY NOT DEPLOY UNLESS THESE 3 PARTS WERE REPLACED. MAZDA AGREED TO PAY FOR THE LABOR ONLY, $650, BUT I WOULD BE RESPONSIBLE FOR THE $2,000 IN PARTS. MY CAR IS IN EXCELLENT CONDITION, ONLY 11,752 MILES ON IT. THERE WAS NEVER ANY DAMAGE TO THE PARTS - IMPACT, WATER OR OTHERWISE. SINCE ALL 3 PARTS ARE REQUIRED FOR THE AIRBAG TO WORK PROPERLY, I FEEL MAZDA SHOULD COVER THE COST OF THE PARTS - NOT JUST THE LABOR. THIS IS A HUGE SAFETY ISSUE. MAZDA OEM PARTS ARE ONLY WARRANTED FOR 12 MONTHS OR 12000 MILES. SINCE THESE PARTS ARE DIRECTLY RELATED TO THE SAFETY OF THE CAR, I FEEL THESE PARTS SHOULD HAVE A MUCH LONGER WARRANTY - SUCH AS 100,000 MILES - LIKE A POWERTRAIN WARRANTY. I HAVE RESEARCHED THIS ISSUE EXTENSIVELY ON THE INTERNET - SPECIFICALLY IN MAZDA OWNER FORUMS. THIS IS NOT A NEW ISSUE FOR MAZDA. THEY HAVE KNOWN ABOUT IT FOR YEARS. SINCE THE FAILURE OF THIS PART CAN BE RESPONSIBLE FOR DRIVER DEATH OR SERIOUS INJURY, I BELIEVE MAZDA SHOULD BE HELD RESPONSIBLE FOR THEIR PRODUCT WORKING PROPERLY FOR MORE THAN 12 MONTHS OR 12,000 MILES. ANOTHER CONCERN I HAVE IS THAT IF THE PASSENGER SIDE SENSOR AIRBAG SYSTEM CAN FAIL, THEN THE DRIVER SIDE SYSTEM CAN ALSO FAIL. IF BOTH SYSTEMS FAIL, THE OWNER IS RESPONSIBLE FOR OVER $5,000 IN REPAIRS. I WOULD APPRECIATE ANYTHING YOU CAN DO TO ASSIST ME TO ENCOURAGE MAZDA TO STAND BY THEIR SAFETY PRODUCTS AND REPLACE THEM IF THEY FAIL. THANK YOU. *TR

CRACKED ENGINE MOUNTS. COMMON PROBLEM IN THE VEHICLE YEAR AND MODEL. SHOULD BE LOOKED AT FOR RECALL. *TR

AS I WAS ROUNDING A CURVE ON AN ACCESS RAMP TO MELD INTO ONGOING TRAFFIC , THE CAR ENGINE DIED AND I WAS FORCED TO PULL TO THE SIDE AND COAST TO A STOP . I WAS FORTUNATE THAT I HAD NOT GOTTEN ON THE PW PARKWAY WHEN THE CAR DIED AS THE PARKWAY TRAFFIC WAS MOVING FAST. THE MAZDA REPAIR GARAGE TRACED THE PROBLEM TO A FUEL PUMP FAILURE. *TR

AFTER HAVING VEHICLE AT ROYAL PALM MAZDA FOR SERVICE AND COMPLAINT OF ENGINE NOISE ON 25 OCT 2014, AND BEING TOLD THE ENGINE NOISE WAS NORMAL, NOTHING TO WORRY ABOUT. THE ENGINE SUFFERED A COMPLETE FAILURE DUE TO THE TIMING CHAIN AND/OR VVT THAT MAZDA HAD ISSUED A TECHNICAL SERVICE BULLETIN ABOUT IN OCTOBER OF 2012. THE CAR HAS BEEN AT THE DEALERSHIP FOR ONE (1) WEEK WITH NO UPDATES FROM MAZDA ON HOW THEY ARE GOING TO HANDLE THE REPAIR OR IF THEY ARE EVEN GOING TO ASSIST WITH THE REPAIR. *TR

JUST WANT TO ADD MY TRIBUTE TO THE LIST OF 2005 ESCAPE, TRIBUTE, AND MARINER RIGHT REAR WHEEL WELL / UPPER SHOCK MOUNT RUSTING TO FAILURE. *TR

TL- THE CONTACT OWNS A 2002 MAZDA TRIBUTE. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 50 MPH, THE SERVICE ENGINE WARNING LIGHT ILLUMINATED AND THE SPEED REDUCED TO 20 MPH. THE CONTACT NOTICED THERE WAS SMOKE EMITTING FROM UNDER THE HOOD AND IT WAS DISCOVERED THAT THE ENGINE AND WIRING WERE ON FIRE. A FIRE DEPARTMENT WAS ABLE TO EXTINGUISH THE FIRE. A POLICE/FIRE REPORT WAS FILED AND THERE WERE NO INJURIES REPORTED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE. DJR

I WAS PARKING MY MAZDA CX5 IN A SPOT AT A SHOPPING CENTER AND WHEN I TOUCHED THE BRAKE WITH MY RIGHT FOOT AND WENT TO PUSH THE BUTTON TO TURN OFF THE CAR, IT SUDDENLY ACCELERATED FULL SPEED, JUMPING THE CURB AND SMASHING INTO A STOREFRONT. I NOTICED WHEN I STARTED THE CAR (ABOUT A MILE BEFORE THE ACCIDENT), IT WAS MAKING A VROOM SOUND LIKE IT WASN'T TOTALLY GETTING INTO GEAR. I DON'T KNOW IF IT'S A TRANSMISSION, BRAKE OR ACCELERATOR ISSUE - BUT THERE IS DEFINITELY SOMETHING WRONG. I DID NOT HIT THE ACCELERATOR INSTEAD OF THE BRAKE. WHEN I CALLED MAZDA THEY SAID THEY HAD NO REPORTS OF THIS BEING A PROBLEM. PLEASE ADVISE. THANK YOU.

THE REAR PASSENGER WHEEL WELL HAS EXCESSIVE CORROSION THROUGH THE FRAME OF MY VEHICLE. THE CORROSION HAS SPLIT MY FRAME IN HALF AND LEFT WHOLES SURROUNDING THE SPLIT. MY SHOCK TOWER IS EXPOSED AND CORRODED MAKING IT UNSAFE TO DRIVE. THE REAR DRIVER SIDE IS SPLITTING IN THE SAME EXACT PLACE.THIS IS A SERIOUS SAFETY HAZARD AND OBVIOUS DEFECT. THE FRONT END OF MY VEHICLE WAS JUST RECALLED AND REPAIRED FOR THE SAME ISSUE. I DON'T UNDERSTAND WHY MAZDA HAS NOT ADDRESSED THIS ISSUE ALREADY. EXCESSIVE CORROSION HAS ALSO OCCURRED ON THE FORD ESCAPE MADE FROM THE SAME LINE. MAZDA NEEDS TO BE RESPONSIBLE AND CORRECT THIS BEFORE A SERIOUS INJURY OR FATALITY OCCURS. *TR