MAZDA Complaints

DASH BOARD NO PASSENGER SIDE WHERE AIR BAG IS FOR ABOUT THE LAST 2 YEARS DASH STARTED CRACKING IN THE SHAPE OF A H EVERY SUMMER WHEN ITS HOT THE DASH LOOKS LIKE ITS GOT A BOW IN IT LIKE THE AIRBAG IS GOING TO JUST POP OUT IT HAS GOTTEN WORSE EACH YEAR NOW DEALER SAID NO RECALL BUT THERE IS A DEFECT IN THE AIRBAG TO DEPLOY WITHOUT A CRASH OCCURRING MANY RX-8 OWNERS ARE HAVING THIS CRACKING WHERE AIR BAGS ARE IN PASSENGER SIDE BUT MAZDA WANT DO ANYTHING TO FIX THE ISSUE UNTIL SOMEONE GETS HURT OR KILLED FROM THESE DEFECTIVE AIR BAGS ON THE RX8. *TR

TRANSMISSION FAILED WHILE ON HIGHWAY. TRANSMISSION FAILED AT APPROXIMATELY 45,000 MILES. REPAIR ENDED UP COSTING APPROXIMATELY $3,000 FOR A REBUILT TRANSMISSION. I HAD OWNED THE CAR FOR ABOUT 2 YEARS AT TIME OF TRANSMISSION FAILURE AND HAD PUT LESS THAN 10,000 MILES ON IT PERSONALLY. CAR WAS PURCHASED USED BUT IN GOOD CONDITION. *TR

THIS VEHICLE DOES NOT TRACK STRAIGHT, EVEN ON A LEVEL ROAD. AT HIGHWAY SPEEDS (ABOVE 50 MPH) IT HAS A DECIDED PULL TO THE LEFT, REGARDLESS OF THE LATERAL SLOPE OF THE ROAD. CONSTANT CLOCKWISE PRESSURE ON THE STEERING WHEEL IS NECESSARY IN ORDER TO KEEP VEHICLE FROM DRIFTING IN A LEFTWARD DIRECTION. IF DRIVER ATTENTION IS DIVERTED FOR ONLY AN INSTANT THE VEHICLE IS LIKELY TO PARTIALLY INTRUDE INTO THE LANE TO THE LEFT, WHICH ON AN UNDIVIDED HIGHWAY COULD BE AN ONCOMING TRAFFIC LANE (HENCE THE SAFETY ISSUE). I CALLED THIS TO THE ATTENTION OF MY MAZDA DEALER'S SERVICE DEPARTMENT AT LEAST TWICE WITHIN THE FIRST YEAR AFTER PURCHASE (JANUARY 2010). THEIR ANSWER WAS NO ANSWER--THEY COULD NOT FIND ANYTHING WRONG MECHANICALLY AND THERE WERE NO BULLETINS FROM MAZDA ON THE SUBJECT. THEY VERIFIED THE ALIGNMENT AND ROTATED THE TIRES LEFT TO RIGHT, BUT NEITHER OF THESE SOLVED THE PROBLEM. NEARLY FIVE YEARS LATER THE PROBLEM STILL EXISTS AND SEEMS EVEN MORE PRONOUNCED THAN IT WAS ORIGINALLY. A RECENT CHECK WITH THE DEALER INDICATED THAT THERE IS STILL NOTHING FROM MAZDA. POSSIBLY IT IS A DEFECT THAT APPLIES ONLY TO MY CAR AND NOT IN GENERAL TO THAT MODEL, BUT I HAVE NO WAY OF DETERMINING THAT AT THIS POINT. *TR

I WAS PREPARING TO STOP AT A STOP SIGN WHEN MY CAR STOPPED RUNNING. I HAD IT TOWED TO THE GARAGE WHO ALWAYS MAINTAINS MY CAR. THEY FOUND THAT THE TIMING BELT HAD BROKEN. I THOUGHT THIS WAS STRANGE SINCE MY CAR ONLY HAD 61000 MILES ON IT, SO I STARTED RESEARCHING THE PROBLEM. I FOUND THAT MAZDA HAD PUT DEFECTIVE PARTS ON THESE ENGINES. THEY HAD AN EXTENDED WARRANTY, BUT OF COURSE THAT HAD RUN OUT FOR ME. WHY SHOULDN'T A MANUFACTURER HAVE TO STAND BEHIND THE DEFECTIVE PARTS THEY PUT ON AN ENGINE? THIS COST ME $3700.00 FOR THEIR HALF-A**ED WORK!!!! IF THIS TIMING CHAIN HAD BROKEN WHILE I WAS IN HEAVY TRAFFIC, THIS COULD HAVE BEEN A DISASTER!! *TR

AS I WAS SLOWING DOWN TO MAKE A RIGHT TURN I PLACED THE CAR IN NEUTRAL. AFTER MAKING THE TURN AND GOING TO PUT THE CAR BACK IN GEAR THE SHIFTER BREAKS AT THE POINT WHERE THE PIN GOES IN ABOVE THE BALL. I DO NOT TRACK MY CAR NOR SHIFT HARD EVER. *TR

THE DASHBOARD IN THE CAR IS MELTING - TO THE POINT THAT THE GLARE IS AFFECTING THE VIEW. *TR

THIS CAR IS MAINTAINED TO MANUFACTURER'S REQUIREMENTS. SMOKE FILLED THE DRIVERS CABIN, COMING FROM OIL DRIPPING OUT OF THE FAILED POWER TRANSFER CASE, DRIPPING ONTO THE EXHAUST PIPE AND RISING SMOKE INTO THE CABIN. THIS WAS UNSAFE AND THE CAR BECAME UNUSABLE OVER A FEW DAYS. I HAD THE TRANSFER CASE REPAIRED AT A COST OF $1395.89, INCLUDING ASSOCIATED COST OF $136.36 FOR A RENTAL VEHICLE REPLACEMENT. I PAID FOR THE REPAIR WITH A PRIVATE EXTENDED WARRANTY, THAT WAS NOT PART OF MAZDA, TO PAY THE REPAIR SHOP. WHEN I APPLIED FOR REIMBURSEMENT UNDER MAZDA'S "SPECIAL SERVICE PROGRAM 92 (2010-2014 CX9 AWD POWER TRANSFER UNIT WARRANTY EXTENSION)", I RECEIVED A LETTER FROM MAZDA NORTH AMERICAN OPERATIONS DENYING ME REIMBURSEMENT, BECAUSE I PAID FOR THE REPAIR USING MY PERSONAL WARRANTY POLICY. SINCE I PURCHASED THIS PERSONAL WARRANTY POLICY, (NOT MAZDA), I BELIEVE I AM ENTITLED TO REIMBURSEMENT FOR THE REPAIR. *TR

RETURNED TO VEHICLE AFTER WORK (5PM) AND SAW THAT BOTH SIDE MIRRORS WERE DAMAGED. A CLOSER LOOK REVEALED THAT THE PAINTED PORTION TO BOTH SIDE MIRROR HOUSING UNITS HAD MELTED. IT APPEARED THE PLASTIC HAD MELTED FROM INTERNAL HEAT. THERE WERE NO BURN MARKS ON THE OUTER PORTION OF THE UNIT. THE PLASTIC HAD SHRUNK TO A SHRIVELED AND WRINKLED APPEARANCE. BROUGHT THE VEHICLE TO A MAZDA DEALER (ESCONDIDO, CALIFORNIA). THE VEHICLE WAS INSPECTED AND NOTHING WAS FOUND TO BE WRONG. I WAS TOLD THERE WAS NO ELECTRICAL PROBLEM AND THE MELTED SIDE MIRROR UNITS WERE MELTED FROM THE SUN. I DO NOT LIVE IN ARIZONA, NEW MEXICO, OR SOUTHERN NEVADA WHERE TEMPERATURES REACH ABOVE 105 DEGREES CONSISTENTLY. TEMPERATURES TYPICALLY REACH 80-95 DEGREES. *TR

FROM THE TIME I PURCHASED THIS VEHICLE THE PLASTIC LENS ON THE XENON HEADLIGHTS HAS BEEN CLOUDY. THE VEHICLE IS GARAGED AND PRESENTLY HAS JUST 15,000 MILES. THE CLOUDY HEADLIGHT LENS REDUCE VISIBILITY. THE DEALER FROM THE DATE OF DELIVERY STATES CLOUDINESS IS NORMAL. *TR

NAVIGATION SYSTEM IS FAUTY. SINCE PURCHASE NEW, NAVIGATION TRACKS FAULTY. MAZDA CAN NEVER FIX. I BROUGHT IT BACK MANY TIMES.