MAZDA Complaints

MOISTURE HAS ENTERED BOTH HEAD LAMPS CAUSING FAILURE OF BULBS AND HID CONTROL UNITS. COMPLETE LIGHTING FAILURE WHILE DRIVING. *TR

WE WERE TRAVELING 60 MILES TO WORK WHEN MY HUSBAND NOTICED THAT THE BRAKES WERE NOT FUNCTIONING PROPERLY. THEY BECAME VERY HARD TO PRESS DOWN AND SLOW TO STOP. WE IMMEDIATELY TOOK IT INTO A MECHANIC OFF THE FREEWAY WHO INSPECTED THE VEHICLE AND TOLD US THAT HE HAD NEVER SEEN ANYTHING LIKE IT. WE NEEDED TO TAKE IT BACK TO THE DEALER. THE POWER BOOST HAD FAILED. WE HAD IT TOWED TO THE MAZDA DEALER WHO INFORMED US THAT IT WAS ON RECALL. WE DID NOT RECEIVE A RECALL NOTICE NOR DID WE KNOW ABOUT THIS. WE ARE LUCKY TO BE ALIVE THE DISTANCE THAT WE HAD TO TRAVEL. THE DEALER ALSO TOLD US TO CALL A MAZDA TOWING NUMBER AS IT WAS ON RECALL - BUT EVEN THO THE CAR IS ONLY 2 YEARS OLD - THEY SAID IT HAD TOO MANY MILES TO BE TOWED FOR FREE. *TR

MY DASHBOARD IS MELTING. THE GLARE GETS SO BAD I CAN'T SEE OUT OF THE WINDSHIELD. *TR

I PURCHASED MY CAR, A 2007 MAZDA CX7 USED WITH 34,000 MILES ON IT APPROXIMATELY 4 YEARS AGO. I WAS DRIVING APPROACHING A STOP SIGN AND MY CAR JUST STOPPED RUNNING. I WAS ABLE TO GO AROUND THE CORNER AND GET THE CAR OFF THE ROAD AND OUT OF TRAFFIC. I HAD THE CAR TOWED TO THE GARAGE NEAR MY WORK WHO USUALLY MAINTAINS MY CAR. THEY SAID THAT THE REPAIRS WERE GOING TO COST $3742.00. TWO VALVES NEED GROUND AND NUMEROUS OTHER PARTS NEED TO BE REPLACED. AFTER DOING SOME RESEARCH I FIND THAT MAZDA HAS HAD THIS PROBLEM WITH MANY OF THE CX7 VEHICLES, BUT THEY ARE NOT COVERING THE REPAIRS. I TAKE VERY GOOD CARE OF MY CAR, HAVE REGULAR MAINTENANCE DONE, AND DO NOT PUT A LOT OF MILES, OR DRIVE MY CAR HARD. THERE IS NO REASON THAT THIS SHOULD HAVE HAPPEN OTHER THAN DEFECTIVE PARTS FROM MAZDA!!!! THEY SHOULD MAKE THIS RIGHT. THESE CARS ARE EXPENSIVE AND THE OWNER SHOULD NOT BE EXPERIENCING SUCH MAJOR REPAIR COSTS WITH SO FEW MILES ON THE CAR. *TR

TL* THE CONTACT OWNS A 2003 MAZDA6. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V362000 (AIR BAGS); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 11/20/14*LJ UPDATED 5/4/2015 *JS

FEBRUARY 2014 1ST VALVE STEM AND SENSOR BROKE. THIS WEEK 2ND AND 3RD VALVE STEM AND SENSORS BROKE. $90-100 EACH TO FIX. RUINED ONE TIRE AND CAUSED SUDDEN FLAT WHICH COULD HAVE RESULTED IN ACCIDENT. *TR

WAS PARKING CAR, AND SOMETHING SNAPPED. FRONT WHEELS ARE NOW POINTING IN DIFFERENT DIRECTIONS, AND THE CAR IS NOT DRIVABLE. LUCKILY THIS HAPPENED AT LOW SPEED, AND THE ONLY DAMAGE IS TO THE CAR. *TR

I HAVE A 2008 MAZDASPEED 3 WITH A MANUAL TRANSMISSION. WHILE I WAS DRIVING TO WORK ON 9/9/2014, THE STEEL ROD THAT THE SHIFTER KNOB IS ATTACHED TO SHEARED OFF SUDDENLY WHILE I WAS SHIFTING FROM FIRST TO SECOND. THIS LEFT THE TRANSMISSION IN NEUTRAL AND I HAD NO POWER SINCE I COULDN'T SHIFT INTO GEAR. THIS WAS A VERY DANGEROUS SITUATION SINCE I WAS TRAVELING THROUGH AN INTERSECTION IN HEAVY TRAFFIC. LUCKILY, I AVOIDED AN ACCIDENT AND COASTED TO A STOP. THE CAR HAD TO BE TOWED HOME. THE STEEL SHAFT SEPARATED COMPLETELY IN TWO WITHOUT ANY WARNING. THE BREAK OCCURRED RIGHT WHERE THE SHAFT HAS A HOLE DRILLED THROUGH IT FOR THE METAL PIN THAT LOCKS IT INTO THE LOWER PART OF THE SHIFTER ASSEMBLY. I HAVE SAVED THE BROKEN PART AND I ALSO TOOK PHOTOS OF IT AT THE TIME OF THE INCIDENT. I'M VERY CONCERNED THAT THIS PART, WHICH IS CRITICAL TO THE SAFE OPERATION OF THE VEHICLE FAILED WITHOUT WARNING WHILE I WAS DRIVING. THIS APPEARS TO BE A SERIOUS DESIGN OR MANUFACTURING DEFECT. THERE ARE OTHER REPORTS OF SIMILAR SHIFTER FAILURES FOR THIS YEAR/MODEL CAR ON INTERNET FORUMS. I REPORTED THIS PROBLEM TO A MAZDA CUSTOMER SERVICE REPRESENTATIVE VIA MAZDA'S CUSTOMER EXPERIENCE HOTLINE ON 9/9. I EMAILED THEM A DESCRIPTION OF THE PROBLEM AND SENT PHOTOS OF THE PART. I ALSO SHOWED THE PART TO MY LOCAL MAZDA DEALERSHIP, LEE JOHNSON MAZDA IN KIRKLAND, WA AND THEY CONFIRMED THAT THE PART SHOULD NOT HAVE FAILED IN THIS FASHION. I HAVE MADE REPEATED FOLLOW UP CALLS TO THE MAZDA CUSTOMER EXPERIENCE HOTLINE AND ON 9/26 THEY HAVE INFORMED ME THAT MAZDA WILL NOT INVESTIGATE THE ISSUE AND IS NOT INTERESTED IN EXAMINING THE FAILED PART. THE CASE FILE NUMBER THEY GAVE ME IS [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

CAR WAS IN PARK AND WOULD NOT START. PLACED IN NEUTRAL AND IT STARTED RIGHT UP. HAPPENED ONE OTHER TIME TOO. THAT TIME I REPOSITIONED THE CAR TO PARK(TOOK IT OUT OF PARK AND PUT IT BACK IN PARK) AND IT STARTED RIGHT UP. UPON TALKING TO A MECHANIC I WAS TOLD IT WAS THE "NEUTRAL SAFETY SWITCH" THAT IS FAULTY AND SHOULD BE REPLACED AS THIS PROBLEM WILL ONLY GET WORSE WITH TIME. I PURCHASED THIS CAR USED 2 YRS AGO FROM A DEALER. *TR

TL* THE CONTACT OWNS A 2005 MAZDA TRIBUTE. THE CONTACT HEARD A LOUD NOISE COMING FROM THE REAR DRIVER SIDE WHEEL. THE CONTACT DISCOVERED THAT THE SHOCK ABSORBER WAS EXPOSED DUE TO THE REAR WHEEL WELL RUSTING AWAY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 160,000.