MAZDA Complaints

I'M WRITING THIS COMPLAINT TO OFFICIALLY DETAIL, IN WRITING, THAT MAZDA HAS REFUSED TO ACKNOWLEDGE THE FACT THAT THE DASHBOARD ON MY 2010 MAZDA3 HAS MELTED! I BROUGHT THIS ISSUE TO THEIR ATTENTION THIS PAST APRIL, 2014, WHEN I HAD MY CAR AT MY LOCAL SHOP FOR OTHER REPAIR ISSUES. MY ADVISOR CALLED LATER THAT AFTERNOON TO SAY THAT HIS MANAGER STATED THAT BECAUSE MY CAR WAS "OUT OF WARRANTY", IT WAS MY RESPONSIBILITY TO REPLACE THE DASHBOARD AT A COST OF APPROXIMATELY $1000 OUT OF POCKET! THEY WERE NOT ACCOMMODATING AT ALL. THIS IS COMPLETELY LUDICROUS! CARS SHOULD NOT MELT! MY DASHBOARD IS TOTALLY RUINED! I CAN NEVER AGAIN EVEN WIPE IT OFF AS IT HAS LITERALLY TURNED INTO THE CONSISTENCY OF FLYPAPER! THE MELTED, STICKY, MESS GETS ON/RUINS EVERYTHING IT TOUCHES! AND, THIS ISN'T EVEN THE WORST PART! THE GLARE THAT RADIATES OFF OF MY WINDSHIELD AT CERTAIN TIMES OF THE DAY IS HORRIFIC! DRIVING IS A TOTAL SAFETY HAZARD!! I AM AFRAID TO DRIVE MY CAR! IT'S SO DANGEROUS! I HAVE PICTURES I CAN SEND IF YOU WOULD LIKE TO SEE THEM! I FIND THIS TO BE COMPLETELY UNACCEPTABLE! WARRANTY OR NOT, THIS IS A BLATANT DEFECT IN THE MANUFACTURING OF THIS CAR! MY LOCAL NEWS CHANNEL HAS DONE AN INVESTIGATION ON THIS ISSUE AND THE LAST I HEARD, LAWYERS ARE GETTING INVOLVED AND THEY HAD MENTIONED A CLASS ACTION LAWSUIT AGAINST MAZDA, LEXUS, AND NISSAN. SOMETHING NEEDS TO BE DONE. THIS IS NOT A RARE INCIDENT! THIS IS A HUGE, PREVALENT PROBLEM! NOT TO MENTION, THE VALUE OF MY CAR IS NOW IN THE TOILET! IF I WENT TO TRADE IT IN OR SELL IT, EVEN THOUGH IT ONLY HAS 59,000 MILES, I WOULD TAKE A HUGE HIT ON WHAT I WOULD GET FOR IT! THIS IS A DEFECT! MAZDA NEEDS TO BE HELD ACCOUNTABLE AND THEY NEED TO BE FORCED TO REPLACE ALL OF THESE DEFECTS (USING NEW, UPDATED DASHBOARD MATERIAL SO IT DOESN'T HAPPEN AGAIN), AT NO COST TO THE CONSUMER, BEFORE SOMEONE GETS KILLED BECAUSE OF THE GLARE ISSUE CAUSED BY THIS! *TR

TL* THE CONTACT OWNS A 2014 MAZDA CX-5. THE CONTACT NOTICED A STRONG FUEL ODOR IN THE CABIN OF THE VEHICLE AND STATED THAT THE FUEL TANK EMPTIED PREMATURELY. AFTER INSPECTING THE VEHICLE, THE CONTACT DISCOVERED A FUEL LEAK. THE DEALER STATED THAT THE FUEL SENSOR WAS DEFECTIVE, BUT THE ORIGIN OF THE FUEL LEAK COULD NOT BE LOCATED. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 16,000.

THE DASHBOARD ON THE PASSENGER SIDE OF MY VEHICLE IS MELTING AND IS VERY STICKY ALL THE TIME. *TR

TL* THE CONTACT OWNS A 1991 MAZDA B-SERIES TRUCK. THE CONTACT STATED THAT EXHAUST FUMES ENTERED THE CABIN OF THE VEHICLE. THE VEHICLE WAS SALVAGED AND THE CONTACT WAS INFORMED THAT THE FAILURE WAS DUE TO AN INCORRECTLY INSTALLED INTAKE MANIFOLD. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 196,700.

DASH BOARD IS MELTING. WHEN DRIVING IT CAUSES A GLARE ON WINDSHIELD WHICH IS DANGEROUS WHEN DRIVING! *TR

PRIOR TO THIS DATE, WHICH LEAD UP TO THE LAST INCIDENT, UPON GETTING THE FIRST FEW OIL CHANGES, AT A DEALERSHIP WHERE I PURCHASED THE CAR, THE ENGINE BEGAN TO SOUND LIKE A TRUCK (OIL USED WAS NOT SYNTHETIC AND I WERE SCHEDULED TO COME BACK IN 5-MONTHS). WHEN I INQUIRED ABOUT IT, I WAS TOLD, "THAT WAS THE WAY IT WAS SUPPOSED TO SOUND". AFTER THAT COMMENT, I CHANGED TO ANOTHER DEALERSHIP FOR SERVICE. THE KNOCKING CONTINUED, TO THIS DAY, STILL. OVER THE YEARS, THE SYSTEM LIGHTS WOULD COME ON PERIODICALLY (PASSENGER AIR BAG, CHECK ENGINE LIGHT AND TIRE SENSOR) AND THE COOLING FANS WOULD RUN AFTER YOU TURNED THE CAR OFF. MOST TIMES, THEY WOULD RESET THEMSELVES. MOVING ALONG, RECENTLY ON 07/15/14, I WAS RETURNING HOME FOR THE EVENING AND THE CAR SHUT DOWN ON ME. THE STEERING CONTROL WAS HARD BUT I KEPT IT FROM CRASHING THE WALL ON LINCOLN DR. AS I FLAGGED THE TRAFFIC TO PROCEED, I WAS ABLE TO START THE CAR ONLY TO ADVANCE TO THE END OF THE DRIVE. BEFORE I REACHED HOME, THE CAR SHUT DOWN 5-TIMES. FINALLY REACHING HOME IT SAT UNTIL I WERE ABLE TO GET IT TO ANOTHER DEALER, CLOSER TO HOME. HOW ABOUT, THE ENGINE IS SHOT, THE RADIATOR HAD A LEEK, I KNEW NOTHING ABOUT AND THE DEALER SAYS, "IT WILL NOT START, NOW". I DROVE IT TO THE DEALER. OIL LIGHT WAS ON AND SMELLING AS IF I BURNED SOMETHING, WHILE IT KNOCKED. CHECK ENGINE LIGHT AND PASSENGER AIR BAG LIGHT WERE ON WHEN IT CUT-OFF, AS I PULLED INTO THEIR DRIVEWAY. I RESTARTED THE CAR FOUND A PARKING SPACE. ONCE THE IGNITION SHUTDOWN, THE COOLING FANS CAME ON. DILEMMA, I LEASED THE CAR NEW IN 2007. I BOUGHT IT, WITH PRESENT CAR PAYMENTS UNTIL 2016, IN 2010. THE DEALER REQUESTS THE ENGINE AND RADIATOR TO BE REPLACED. THERE IS NO WARRANTY, ESPECIALLY AFTER 100,000 MILES AND I HAVE SCRAP ON MY HANDS. WHERE DOES ONE GO FROM HERE AS MAZDA USED TO BE REPUTABLE? THE ENGINE SHOULDN'T HAVE ANY PROBLEMS BEFORE 200,000 MILES. *TR

DASHBOARD GETTING VERY SOFT IN THE SUN. ALWAYS REMAINS STICKY AND CONTINUES TO LEAVE RESIDUE ON THE WINDSHIELD CAUSING GLARE. *TR

ON SATURDAY 19 JULY 2014, MY WIFE AND I WERE DRIVING NORTH ON HIGHWAY 131, 18 MILES SOUTH OF GRAND RAPIDS, MI WHEN WITHOUT NOTICE THE ENGINE'S NUMBER 1 CYLINDER BLOW A HOLE THROUGH THE CASTING AND DAMAGING THE INNER AXLE SHAFT CARRIER BEARING. WHEN THE ENGINE BLEW, IT CAUSED THE CAR TO SHAKE VIOLENTLY CAUSING ME, THE DRIVER, TO LOSE CONTROL OF THE VEHICLE. I WAS ABLE TO REGAIN CONTROL OF THE VEHICLE BEFORE THE CAR SWERVED INTO AN ADJACENT LANE. PRIOR TO THE INCIDENT THE VEHICLE WAS IN GOOD RUNNING CONDITION AND HAD JUST PASSED THE VIRGINIA STATE INSPECTION A FEW MONTHS PRIOR. ALL OF THE REGULAR VEHICLE MAINTENANCE WAS COMPLETED ACCORDING TO THE VEHICLES MAINTENANCE SCHEDULE. EACH SERVICING THAT WAS COMPLETED WAS DOCUMENTED IN MY OWN PERSONAL RECORDS FOR REFERENCE. THIS BEING SAID, THIS VEHICLE CAUSED A MAJOR SAFETY INCIDENT WITHOUT NOTICE, WHICH UNDER CERTAIN CIRCUMSTANCES COULD HAVE CAUSED SERIOUS DAMAGE OR EVEN A FATALITY. THERE ARE SEVERAL CASES OF THESE MAZDA 2.3 LITER TURBO MRZ ENGINES BLOWING UNDER NORMAL OPERATING CONDITIONS. THERE IS A MAJOR DESIGN OR MANUFACTURING DEFECT WHICH MAZDA NEEDS TO ADDRESS. *TR

DRIVING AT APPROXIMATELY 60 MPH ON A STATE HIGHWAY, THE VEHICLE SUDDENLY WENT INTO LIMP MODE. FROM THE SUDDEN JUMP INTO LIMP MODE, A MULTI-CAR ACCIDENT WAS NARROWLY AVOIDED. THIS IS DEFINITELY A SAFETY CONCERN. THANKFUL NOBODY WAS HURT. *TR

THE TIRE PRESSURE SENSORS BECAME CORRODED. ONE BROKE OFF DURING GETTING NEW TIRES INSTALLED, THE SECOND HAPPENED WHILE I WAS FILLING THE TIRE WITH AIR. IT JUST FELL APART IN MY HAND. *TR