MAZDA Complaints

ACCORDING TO CONSUMER REPORTS (AUG. 2017, PAGE 58, LAST PARAGRAPH) THE MAZDA'S NEW CX-5'S FORWARD COLLISION WARNING WITH LOW-SPEED AUTOMATIC EMERGENCY BRAKING STANDARD SHOULD BE APPLAUDED. THESE FEATURES MALFUNCTIONS IN LAS VEGAS DURING HOT WEATHER. MAZDA KNOWS ABOUT THE PROBLEM AND HAS NO FIX. WE BOUGHT A MAZDA CX-5 ON JUNE 9, 2017. WHILE DRIVING ON THE FREEWAY ON JULY 21, 2017 THE CAR QUIT WORKING PROPERLY AND WE HAD THREE WARNING MESSAGES COME UP ON THE DASHBOARD: 1.SMART CITY BRAKE SUPPORT MALFUNCTION 2.SMART BRAKE SYSTEM MALFUNCTION 3. FORWARD CAMERA MALFUNCTION. HAD I NOT BEEN PAYING CLOSE ATTENTION WHILE USING THE CRUISE CONTROL THE CAR MIGHT HAVE REAR-ENDED THE CAR IN FRONT AT 60 MPH. THE DEALER SERVICE STAFF I TALKED TO ON THE PHONE WHEN I GOT HOME SAID THAT MAZDA KNEW ABOUT THE FAILURES. MAZDA SAID THESE ERRORS ARE CAUSED BY EXCESSIVE HEAT AND MAZDA HAS HAD MANY COMPLAINTS IN MANY LOCATIONS. THERE IS PRESENTLY NO FIX. IT SEEMS TO WORK OK WHEN THE WEATHER IS COOLER. THESE ARE SAFETY FEATURES WE PURCHASED AND THEY FAILED WHILE WE WERE DRIVING IN LAS VEGAS. THE TEMPERATURE WAS 104 AT THE TIME. NOT EXCESSIVE FOR LAS VEGAS NOR OTHER PARTS OF THE SOUTHWEST DESERT. I CURRENTLY HAVE PICTURES OF TWO OF THE WARNING MESSAGES THAT FLASHED ON THE DASHBOARD AND CAN BE SEEN AT HTTPS://PHOTOS.APP.GOO.GL/0MFDPF5WZVOUX2SP2. THIS SEEMS LIKE A MAJOR FLAW OF THE MAZDA CX-5 IF THEIR PREMIER PACKAGE SAFETY FEATURES FAILS TO WORK WHEN THE OUTSIDE TEMPERATURE IS AROUND 104. THE CAR SHOULD NOT BE RECOMMENDED, OR EVEN SOLD, WITH THESE FEATURES UNTIL MAZDA GETS THIS FIXED. MAYBE OTHER MAZDA MODELS HAVE THIS FLAW.

TL* THE CONTACT OWNS A 2010 MAZDA 3. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V082000 (SEATS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (FAIRWAY MAZDA OF SAVANNAH (LOCATED AT 10101 ABERCORN ST, SAVANNAH, GA 31406; (855) 227-8634) WAS CONTACTED, BUT THERE WAS NO ANSWER. THE MANUFACTURER WAS CONTACTED AT 949-727-1990 AND PLACED THE CONTACT ON HOLD FOR 20 MINUTES. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

CAR CONTINUINGLY SHOWS EVAP DTCS INCLUDING P0443 AND P0446 AS WELL AS EITHER TOO RICH OR TOO LEAN FUEL MIXTURE AND AND O2 SENSOR ISSUE CODE. BOTH O2 SENSORS WERE REPLACE PREVIOUSLY. THE MAIN CONCERN IS DANGEROUS AND HAS ALREADY ALMOST CAUSED SEVERAL ACCIDENTS WHILE THE ISSUE HAS OCCURRED AFTER DRIVING FROM A STOPPED POSITION. THE ISSUE IS, WHEN THE VEHICLE STOPS AT 0 MPH, THE NORMAL IDLING RPM SPEED IS AROUND 750RPM. DURING STOPS LONGER THAN A SECOND, THE CAR WILL LOWER THE IDLE RPMS TO ABOUT 500RPM AND STAY UNTIL THE THROTTLE IS ENGAGED. WHEN THE THROTTLE IS ENGAGED THE VEHICLE HESITATES AND COMES CLOSE TO STALLING. THE VEHICLE WILL NOT POWER THE WHEELS ABOVE ABOUT 1000RPMS WHEN THE THROTTLE IS FULLY DEPRESSED AND THE CAR WILL HESITATE UNTIL THE CAR STARTS TO GRADUALLY MOVE FORWARD. THIS ALL IS HAPPENING IN THE INTERSECTION. AS THE CAR GETS TO THE INTERSECTION, THE CAR STARTS TO PICK UP TO ABOUT 1000 TO 1500RPM AND ONLY THEN WILL THE CAR START TO FULLY DRIVE FORWARD WITHOUT RELATION TO DRIVER'S FORCED DEPRESSION OF THE THROTTLE. BASICALLY THE VEHICLE IS DEFIANTLY NOT GOING ABOVE 1500RPM UNTIL THE VEHICLE IS A CERTAIN WAYS FORWARD. THIS IS VERY DANGEROUS AND I HAVE ALREADY HAD VERY CLOSE CALLS WITH A DODGE DURANGO, A TRACTOR TRAILER, AN UNIDENTIFIED SEDAN, AND A TOYOTA PRIUS (OF ALL THE VEHICLES IN THE WORLD). I WAS ALMOST "T-BONED" BY A PRIUS. THIS ISSUE IS I BELIEVE TO BE AN ISSUE WITH THE FUEL SYSTEM OR ENGINE AS THIS ISSUE ONLY REALLY OCCURS WHEN IT IS VERY VERY HUMID OR HOT OUT. USUALLY ABOVE 80 DEGREES WITH ANY HUMIDITY AT ALL. COULD BE A VAPORLOCK, ALTHOUGH SOMEWHAT UNUSUAL FOR A FUEL INJECTED VEHICLE, IT ISN'T IMPOSSIBLE.

TL* THE CONTACT OWNS A 2011 MAZDA 3. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 17V082000 (SEATS) WAS RECEIVED IN MARCH OF 2017. AFTER CONTACTING THE DEALER (SANTA MARIA MAZDA IN SANTA MARIA, CALIFORNIA) AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TAKATA RECALL - THE LOCAL MAZDA DEALER TRIED TO ORDER THE PARTS; BUT, WAS NOT ALLOWED TO EVEN ACCESS THE ORDER PAGE. SOMEHOW, MAZDA HAS MY MAILING ADDRESS. I WANT THEM TO CONTACT ME AND INCLUDE MY PHONE AND EMAIL SO THEY CAN QUICKLY CONTACT ME WHEN THE PARTS ARE AVAILABLE. IN THE MEANTIME, THEIR LETTER SAYS NOT TO ALLOW ANYONE TO RIDE IN THE PASSENGER SEAT. WHAT??

TL* THE CONTACT OWNS A 2010 MAZDA CX-7. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V593000(SUSPENSION) WAS RECEIVED IN AUGUST OF 2016. AFTER CONTACTING THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE PROVIDED. THE LOCAL DEALER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2009 MAZDA CX-7. WHILE DRIVING AT LEAST 35 MPH, A LOUD NOISE WAS HEARD COMING FROM THE STEERING COLUMN AND THE VEHICLE DROVE ROUGHLY. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO LEE PARTYKA CHEVROLET MAZDA ISUZU (200 SKIFF ST, HAMDEN, CT 06518 (203) 288-7761) FOR DIAGNOSTIC TESTING, BUT WAS INFORMED THAT THE ISSUE WAS NOT RELATED TO THE RECALL. THE VEHICLE HAD NOT BEEN REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V593000 (SUSPENSION); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT WAS INFORMED BY THE DEALER TO WAIT FOR A SECOND NOTICE WHEN THE RECALL REMEDY PARTS BECOME AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND CONFIRMED THAT RECALL REMEDY PARTS WERE NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 120,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

I NOTICED TAILIGHTS LOOKED FUNNY, SO I REMOVED THEM TO INSPECT THEM. TO MY SURPRISE THERE WERE MELTED HOLES IN THE TAILLIGHT, AND BURN/CHARRED MARKS ON 2 OF THE LIGHT RECEPTACLES. ALSO HAVING PROBLEMS WITH FRONT HEAD LIGHT BURNING OUT. THIS APPEARS TO BE A MAJOR DEFECT WITH THIS MODEL, EVERY OWNER I HAVE SPOKE WITH HAS SAME PROBLEM.

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MAZDA 6. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V356000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED NORTH PARK MAZDA (9333 SAN PEDRO AVE, SAN ANTONIO, TX 78216 (210) 253-3300) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.

TAKATA RECALLS I WAS JUST INFORMED THAT THE RECALL FIX I HAD INSTALLED WAS A TEMPORARY FIX THAT NHTSA AGREED TO ALLOW MAZDA TO PERFORM ON THE VEHICLES, UNTIL THE PERMANENT FIX IS AVAILABLE SOMETIME THE SUMMER OF 2017. WHY WOULD YOU ALLOW A TEMPORARY FIX FOR A SAFETY ITEM SUCH AS AN AIRBAG ? WHEN THE PREVIOUS AIR BAG CONTAINED A CANISTER THAT WOULD EXPLODE WITH SHRAPNEL ?? THIS IS NOT MORALLY OR ETHICALLY A GOOD DECISION TO ENDANGER ANYONE'S LIFE!