MAZDA Complaints

CAR HAS 62,000 MILES ON IT AND LIGHTS HAVE BEEN REPLACED MINIMUM 6 TIMES SINCE CAR BOUGHT WITH 28K MILES. ACCESS TO BULBS REQUIRES MECHANIC TO REPAIR (GETTING UP BEHIND THE WHEEL WELL) AND COST CAN AVERAGES OVER $100 TO REPLACE. THERE IS 88 NHTSA COMPLAINTS ON THIS SAME SUBJECT. WHAT MUST WE ACCOMPLISHED TO HOLD MAZDA ACCOUNTABLE?

TL* THE CONTACT OWNS A 2009 MAZDA CX-7. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V593000 (SUSPENSION) AND 17V012000 (AIR BAGS). THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MAZDA OF TOWNSHIP DEALER CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TAKATA AIRBAGS RECEIVED RECALL NOTICE IN MARCH 2017. HAVE NOT BEEN CONTACTED FOR REPAIR AS OF JUNE 16, 2017.

TL* THE CONTACT OWNS A 2015 MAZDA CX-5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V644000 (STRUCTURE); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT MADE AWARE OF THE RECALL. THE MANUFACTURER STATED THAT THE PARTS WERE UNAVAILABLE AND THERE WAS NO KNOWN ESTIMATED TIME OF ARRIVAL. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

IN TRAFFIC WHEN THE CARS AHEAD SUDDENLY STOPPED. I APPLIED BREAKS HARD AND THEY KICKED BACK, RESISTING MY EFFORTS TO STOP. NARROWLY AVOIDED ACCIDENT BY SHIFTING INTO N AND HITTING THE BREAK AGAIN. I STOPPED A FEW INCHES FROM THE VEHICLE AHEAD !

TL* TAKATA RECALL. THE CONTACT OWNS A 2007 MAZDA CX-7. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V356000 (AIR BAGS) AND 16V593000 (SUSPENSION) HOWEVER THE PARTS WERE NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER (ORANGE PARK MITSUBISHI, 8105 BLANDING BLVD, JACKSONVILLE, FL 32244, (855) 851-0142) DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE AND INDICATED THAT THE RECALLED PARTS HAD BEEN RECALLED. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACTS VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. PARTS DISTRIBUTION DISCONNECT. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* TAKATA RECALL. THE CONTACT OWNS A 2007 MAZDA CX-7. THE CONTACT STATED THAT THE STEERING WHEEL WAS TIGHT AND DIFFICULT TO TURN LEFT OR RIGHT. IN ADDITION, THE AIR BAG WARNING LIGHT ILLUMINATED. THE DEALER (SHORTLINE MAZDA,90 HAVANA ST, AURORA, CO 80010, (303) 364-2200 ) WAS CONTACTED AND THEY INDICATED THAT THE PART NEEDED WAS NOT AVAILABLE FOR NHTSA CAMPAIGN NUMBER: 16V356000 (AIR BAGS). THE VEHICLE WAS ALSO INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V593000 (SUSPENSION) AND THE DEALER MADE NO MENTION OF THAT RECALL AND WHEN THE PARTS AND REMEDY MAY BE PROVIDED FROM THE MANUFACTURER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES AND THE CONTACT WAS WAITING TO DETERMINE IF THEY MAY BE ABLE TO SUPPLY A SOLUTION TO THE DEALER FOR THE FAILURES AS WELL AS THE REMEDY AND PARTS FOR THE TWO RECALL REPAIRS. THE VEHICLE WAS LAST LEFT AT THE DEALERS DUE TO THE STEERING WHEEL FAILURE AND THE AIR BAG WARNING LIGHT REMAINING ILLUMINATED. THE FAILURE MILEAGE WAS NOT AVAILABLE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

I BOUGHT THE 2017 CX-5 BRAND NEW ABOUT A MONTH AGO. TODAY, I PUT THE CAR IN REVERSE AND EXPECTED THE REAR CAMERA TO POP UP ON MY INFOTAINMENT SCREEN; HOWEVER, IT DIDN'T. SO, I TURNED OFF THE CAR TO TRY AND RESET THE ISSUE, HOPING IT WAS A GLITCH. I TURNED OFF THE CAR AND TURN IT BACK ON AGAIN AND IT STILL DIDN'T WORK. I DID THIS CONSECUTIVELY 4 TIMES AND IT DIDN'T WORK. IT SEEMS LIKE THIS PROBLEM IS EITHER A WIRING ISSUE OR SOFTWARE ISSUE. THE CAR'S REAR CAMERA IS SUPPOSED TURN ON IN THE INFOTAINMENT SCREEN WHEN YOU PUT THE CAR IN REVERSE. IT WASN'T UNTIL I TURNED OFF THE CAR AND WAITED FOR MORE THAN 5 MINUTES FOR IT TO TO START WORKING AGAIN. I'M VERY CONCERNED ABOUT THIS BECAUSE THE REAR CAMERA IS A SAFETY ISSUE AND I CANNOT HAVE IT ONLY WORKING SOMETIMES WHEN I PUT IT IN REVERSE. THIS PROBLEM ONLY STARTED TODAY. I'M WORRIED THAT THIS INCONSISTENCY MAY CONTINUE AND GIVEN THIS IS A SAFETY CONCERN, I'M HOPING NHTSA WILL LAUNCH INVESTIGATION TO SEE IF THEY IS A AUTOMAKER PROBLEM AND ISSUE A RECALL. THE 2017 CX-9 MODELS SEEMED TO BE HAVING THE SAME ISSUE (FROM THE MAZDA FORUMS I'VE READ). THE LAST THING I'LL ADD WAS THE TYPICAL INTRODUCTION PROCESS OF THE INFOTAINMENT SCREEN SEEMED TO BE OFF WHEN THIS ISSUE WAS HAPPENING. WHEN I PUT THE CAR IN REVERSE, THE INFOTAINMENT SCREEN JUST STAYED ON THE SAME PAGE. I REALLY HOPE YOU GUYS TAKE THIS SERIOUSLY AND INVESTIGATE.

TL* THE CONTACT OWNS A 2015 MAZDA CX-5. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 16V644000 (STRUCTURE) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN OCTOBER OF 2016. BOB KING KIA/MAZDA DEALER OF WINSTON SALEM, NORTH CAROLINA STATED THAT THE PART WAS UNAVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TAKATA RECALL. RECEIVED INITIAL SAFETY RECALL - PRELIMINARY NOTIFICATION IN AUGUST 2016 FOR PASSENGER AIR BAG INFLATOR REPLACEMENT. CALLED AND SPOKE TO MAZDA CUSTOMER EXPERIENCE CENTER ON 05/09/17 AT WHICH TIME MAZDA CONFIRMED AIR BAG IS STILL ON RECALL, NO REPAIR YET. AGAIN CALLED AND SPOKE TO MAZDA CUSTOMER EXPERIENCE CENTER ON 06/14/17 AT WHICH TIME MAZDA CONFIRMED THERE IS STILL NO REPAIR YET, AND STATED THAT THE B-SERIES TRUCK IS NOT A COMMON VEHICLE SO IT WILL BE ONE OF THE LAST REPAIRS MANUFACTURED SINCE THEY NEEDED TO START WITH THE MORE COMMON VEHICLES ON THE ROAD THAT ARE AFFECTED BY THE AIR BAG RECALL. MAZDA HAS NOT REPAIRED THE DEFECT WITHIN A REASONABLE AMOUNT OF TIME.