MAZDA Complaints

TL* THE CONTACT OWNS A 2012 MAZDA CX-9. WHILE DRIVING VARIOUS SPEEDS, THE BRAKE PEDAL WAS DEPRESSED AND FAILED TO ENGAGE CORRECTLY. THE PEDAL FELT STIFF AND THERE WERE NO WARNING INDICATORS ILLUMINATED IN THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE BRAKE BOOSTER WAS FAULTY AND THERE WAS A LEAK IN THE MASTER CYLINDER THAT NEEDED REPLACEMENT. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED AND OPENED A CASE. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000.

TL* THE CONTACT OWNS A 2016 MAZDA CX-5. WHILE DRIVING 5 MPH, THE VEHICLE ACCELERATED AND INCREASED RAPIDLY WITHOUT WARNING. ALSO, THE BRAKES FAILED TO WORK. AS A RESULT, THE CONTACT DROVE OVER A SMALL TREE AND THEN CRASHED INTO ANOTHER TREE, WHICH HELPED STOP THE VEHICLE. THE CONTACT SUSTAINED MUSCLE, NECK, AND BACK PAIN. MEDICAL ATTENTION WAS NOT REQUIRED. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO THE DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 2,751.

AFTER TWO MONTHS OF OWNERSHIP THE WINDSHIELD CRACKED DUE TO A ROCK STRIKE. THE WINDOWS WAS REPLACED WITH AN OEM WINDSHIELD. THREE MONTHS LATER THE WINDSHIELD CRACKED RANDOMLY WITHOUT ANY DAMAGE (ROCK ETC)

THE DASHBOARD THAT COVERS THE PASSENGER AIRBAG HAS BEEN CRACKING IN THE OUTLINE OF THE AIRBAG SINCE PRIOR TO 10/4/2012. MAZDA SAID THEY WOULD NOT COVER THE REPLACEMENT. I'VE ATTACHED MY 10/4/2012 REQUEST FOR AN ESTIMATE OF REPAIR, BUT I DID NOT GET IT REPAIRED. I BELIEVE THEY SHOULD BE PAYING FOR THIS DEFECT. I'VE ALSO ATTACHED A PICTURE OF THE DASHBOARD AS OF TODAY. I AM AFRAID IT IS GOING TO BURST OPEN AND INJURE OR KILL SOMEONE.

NHTSA RECALL #:16V-594, MANUF RECALL #: 9816H THE SOPHISTICATED AIR BAG SENSOR (SAS) UNIT FAILURE. THE WARNING LIGHT HAS BEEN ILLUMINATED SINCE MID YEAR OF 2016. IT WAS CONFIRMED BY MAZDA DEALERSHIP 03/08/2017 THAT IT WAS ON DUE TO RESULT OF SAS UNIT FAILURE (WHEN THEY REPLACED THE DEFECTIVE AIRBAG RECALL). I WAS TOLD THE SAS MODULE WAS NOT AVAILABLE AT THIS TIME. I HAVE CALLED MULTIPLE TIMES FOR TIME FRAME AND TOLD NO DATE WAS AVAILABLE YET.

TL* THE CONTACT OWNS A 2015 MAZDA CX-5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V644000 (STRUCTURE); HOWEVER, THE PART FOR THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER DID NOT KNOW WHEN THE PARTS WOULD BE AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.

HELLO: THERE HAS BEEN 2 RECALLS ON MY VEHICLE, BOTH REGARDING AIRBAG. THE SAS UNIT RECALL HAS BEEN WITHOUT A REMEDY SINCE AUGUST 2016. THE SECOND RECALL REGARDING AIRBAG INFLATOR HAS BEEN WITHOUT A REMEDY SINCE JANUARY 2017. FOR SUCH SERIOUS SAFETY RECALLS, I AM DISAPPOINTED THAT THERE HAS BEEN NO REMEDY FOR ALMOST A YEAR.

TL* THE CONTACT OWNS A 2010 MAZDA 3. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V082000 (SEATS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND STATED THAT THEY WERE NOT AWARE WHEN PARTS WOULD BE AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2011 MAZDA CX-7. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V593000 (SUSPENSION). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

I FILED A COMPLAINT ON 05/02/17 STATING THAT RECALL 9716H HAS NOT BEEN COMPLETED. I HAVE CALLED MY SELLING DEALER SEVERAL TIMES ONLY TO BE TOLD THE PARTS ARE NOT AVAILABLE. THE RECALL LETTER I RECEIVED FROM MAZDA STATES THE RECALL IN QUESTION SHOULD BE COMPLETED IN A REASONABLE TIME, I DO NOT ACCEPT THE TIME TO DATE IS REASONABLE. I RECEIVED THE RECALL NOTICE DATED OCTOBER 2016. SEVEN MONTHS LATER THE PARTS ARE STILL NOT AVAILABLE. THIS IS TOTALLY INACCEPTABLE. THE RECALL LETTER ALSO STATES THIS IS A SAFETY ISSUE THAT COULD CAUSE LOSS OF CONTROL AND RESULT IN A CRASH. I DID CALL WITH A COMPLAINT ON 05/02/17 ODI 10983032, BUT CAN NOT FIND THIS ON LINE.