MAZDA Complaints

TL* THE CONTACT OWNS A 2013 MAZDA 3. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V644000 (STRUCTURE). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. A DEALER WAS ALSO CONTACTED AND STATED THAT THE REPAIR PARTS WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2010 MAZDA CX-7. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V356000 (AIR BAGS) AND 16V593000 (SUSPENSION); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE FOR NHTSA CAMPAIGN NUMBER: 16V593000 (SUSPENSION) AND PARTS DISTRIBUTION DISCONNECT FOR NHTSA CAMPAIGN NUMBER: 16V356000 (AIR BAGS).

I NEED TO SHIP MY CAR OVERSEAS AND THERE IS A RECALL NOTICE, BUT MAZDA CAN NOT FIX IT. I NEED TO HAVE THIS RECALL NOTICE RESOLVED IN ORDER TO SHIP MY CAR. I AM BEING PREVENTED FROM SHIPPING THE CAR. PLEASE RESOLVE THIS IMMEDIATELY.

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MAZDA CX-7. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V356000 (AIR BAGS) AND 16V593000 (SUSPENSION). THE PARTS NEEDED FOR THE REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE PARTS DISTRIBUTION DISCONNECT AND VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 06/01/17*LJ *CN

I WAS DRIVING STRAIGHT AT ~40MPH ON A PAVED ROAD AT ABOUT 830PM, NO OTHER CARS IN FRONT OF MY, WHEN I HEARD A NOISE LIKE A CANNON GOING OFF. I LOOKED UP, AND MY SUN ROOF HAD COMPLETELY SHATTERED: THERE WERE LARGE CHUNKS OF GLASS INSIDE THE CAR, AND EXTENSIVE SCRATCH MARKS ON THE REAR TRUNK COVER. UPON PULLING OVER AND INSPECTING THE DAMAGE, IT APPEARED THAT THE SUN ROOF GLASS HAD EXPLODED OUTWARDS (AS SHOWN IN THE PROVIDED PICTURES), WITH SEVERAL PARTS OF THE REMAINING GLASS BEING DISTINCTLY ANGLED UPWARDS AND VERY LITTLE ACTUAL SHATTERED GLASS BEING INSIDE THE VEHICLE. I HAVE CONTACTED THE DEALERSHIP WHERE I PURCHASED THIS CAR, AND DESPITE THE FACT THAT IT IS JUST OVER A MONTH AND A HALF OLD WITH A 3 YEAR BUMPER TO BUMPER AND A 10 YEAR SERVICE PACKAGE, I HAVE ALREADY BEEN TOLD THAT IT WAS "MORE THAN LIKELY A ROCK HITTING IT", THAT "THEY'VE NEVER HAD ANY REPORTS OF THIS HAPPENING", AND HAVE BEEN ADVISED TO JUST CONTACT MY INSURANCE AND HAVE THEM PAY. THIS LANGUAGE AND RESPONSE IS IN LOCK-STEP WITH SEVERAL ONLINE FORUMS THAT I HAVE VIEWED REGARDING THIS ISSUE, WHICH APPEARS TO BE QUITE WIDESPREAD. MANY OF THEM REPORTED THAT THE IMMEDIATE RESPONSE FROM THE DEALERSHIPS IN QUESTION WAS TO BLAME EXTERNAL FACTORS, VERY COMMONLY ROCKS. IN MY CASE, GIVEN THAT I WAS DRIVING ALONE ON A WELL-PAVED ROAD AND THE SUN ROOF WAS CLOSED AT THE TIME, I FIND IT INCREDIBLY HARD TO BELIEVE THAT A ROCK SOMEHOW HIT IT AT THE EXACT ANGLE NECESSARY TO CAUSE THE ENTIRE THING TO SIMPLY FALL APART. IF THIS IS THE CASE, WELL, I WOULDN'T FEEL SAFE HAVING A CAR WITH A SUN ROOF AT ALL.

TL* THE CONTACT OWNS A 2007 MAZDA 6. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 15V382000 (AIR BAGS) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2002 MAZDA TRIBUTE. THE CONTACT STATED THAT THERE WAS AN ABNORMAL NOISE HEARD NEAR THE FRONT OF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS INDICATED THAT THEY PERFORMED A MANUFACTURER RECALL FOR THE SUB-FRAME, UPPER AND LOWER CONTROL ARMS BUT THE CONTACT WAS UNCERTAIN IF THE DEALER ACTUALLY COMPLIED AND REPLACED THE PARTS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR FURTHER INSPECTION AND DIAGNOSIS. THE MANUFACTURER RECALL FAILED TO PROVIDE A SOLUTION BECAUSE THE CONTACT CONTINUED TO HEAR THE ABNORMAL NOISE IN THE FRONT OF THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE. UPDATED 06/13/17*LJ

TL* THE CONTACT OWNS A 2009 MAZDA CX-7. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V593000 (SUSPENSION) HOWEVER THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS UNAVAILABLE. UPDATED 06/13/17*LJ *CN

CHECK ENGINE, TPS, AND TCS LIGHTS COME ON AND VEHICLE STARTS BUCKING AND DECELERATING. PULLED OVER, DISCONNECTED THE BATTERY. DASHBOARD LIGHTS AND BUCKING ARE GONE AT RESTART. ISSUE OCCURRED TWO MORE TIMES IN A SPAN OF A COUPLE DAYS, SO I TOOK IT TO A SHOP. P0101 AND P061B PROBLEMS PRESENT. MAF SENSOR SEEMS FINE. CONTINUES MALFUNCTIONING AFTER OIL CHANGE AND INSPECTION. TAKING TO THE DEALERSHIP FOR REFLASHING.

THE PAINT ON THE HOOD OF MY MIATA IS FULL OF CHIPS AND I HAVE ONLY 941 MILES ON THE ODOMETER. I HAVE OWNED 6 CARS PRIOR TO THIS ONE, I HAVE NEVER SEEN ANYTHING LIKE AND THIS MIATA IS MY SECOND CAR USED MOSTLY ON WEEKENDS. THANK YOU FOR YOUR TIME. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).