MAZDA Complaints
View complaints related to MAZDA. The complaints found here are submitted by actual consumers with first hand experience. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.
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2005 MAZDA RX-8- O'FALLON, MO
I PURCHASED A USED 2005 MAZDA RX-8 FROM A DEALER. SIGNED A WARRANTY ALTHOUGH THERE WERE NOT A BUYERS GUIDE OR A USED CAR STICKER DISPLAYED ANYWHERE ON THE VEHICLE. THE VEHICLE ORIGINALLY BELONGED TO MAZDA BOMMARITO AS EVIDENCED BY THE FADED RESIDUAL IMPRINT OF THE BOMMARITO LETTERING THAT HAD BEEM REMOVED LIKELY DUE TO BEING UNWANTED INVENTORY. I KNEW AHEAD OF TIME THAT THIS PARTICULAR VEHICLE HAS A ROTARY ENGINE THAT REQUIRES STANDARD MAINTENANCE AND CARE WHICH I HAVE BEEN PERFORMING AND DOCUMENTING ALONG WITH ALL RECALLS. THESE INCLUDE- LET THE ENGINE WARM UP, REGULARLY TOPPED OFF ALL FLUIDS DECARBED AND CLEANED SENSORS ETC INTERNAL MAINTENANCE CARE/BREAK IN PERIOD AND REPLACED SPARK PLUGS/ LEADS WITH FACTORY GENUINE OEM FIRST HAND. AFTER OWNING IT LESS THAN A YEAR, WITH ONLY 50K MILES ON IT, IT BEGAN TO RUN VERY POORLY. I HAD THE VEHICLE DIAGNOSED AND HAVE DOCUMENTATION AND RECORDS OF WORK FROM SEVERAL INDEPENDENT MECHANICS, SHOPS AND OFFICIAL MAZDA DEALERSHIP(BOMMARITO WHERE IT WAS ORIGINALLY TRANSPORTED FROM TO THE NEIGHBORING DEALER) IM PAYING $8,000 FOR AT IT AND DROVE IT FOR LESS THAN A YEAR AND IN SPITE OF REGULAR UPKEEP IT LOST COMPRESSION IN ITS REAR ROTOR. II HAVE THE EXTENDED WARRANTY NOTICE FROM MAZDA THAT COVERS ROTARY ENGINE CORE REPLACEMENTS. HOWEVER SINCE ITS "USED" IT MIGHT NOT BE COVERED BY MY STATES LEMON LAW. THERE ARE 1000'S OF OWNERS DEALING WITH THE SAME ISSUES ON BEHALF OF MAZDA. I MAILED THE SUBSEQUENT OWNERSHIP NOTIFICATION TO THE MAZDA IMPORTER TO TRANSFER THE RECORDS OF THE PREVIOUS OWNERS ON A LEASE PURCHASE WHICH I HAVE DOCUMENTATION OF ALTHOUGH THE DEALER WOULD NOT GIVE ME ANY INFO ABOUT THE COUPES HISTROY WHICH SEEMS DISHONEST.. THE DEALERSHIP IS NOT ENTIRELY AT FAULT. MAZDA IS TOO. HAVE ALL THIS IN PAPERWORK. I AM AWAITING A RETURN NOTICE FROM MAZDA ABOUT TRANSFER OF WARRANTY FROM THE PREVIOUS OWNER(S) DOCUMENTS ARE BELOW.
Source: NHTSA WEB SITE -
2013 MAZDA CX-5- CORINTH, MS
THERE WAS A RECALL ON THE LIFT GATE STAY DAMPER. RECALL WAS RECEIVED OCT. 2016 &HAS NOT BEEN REPAIRED. TUPELO MAZDA SAYS THERE'S NO PARTS FOR IT. THIS NEEDS TO BE RECTIFIED ASAP. THE RECALL SAYS THE LIFT GATE CAN FALL POTENTIALLY CAUSING INJURY, THE STAY DAMPERS ARE FAULTY.
Source: NHTSA WEB SITE -
2013 MAZDA MAZDA5- ORCHARD PARK, NY
TL* THE CONTACT OWNS A 2013 MAZDA 5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V644000 (STRUCTURE). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. ...UPDATED 05/11/17 *BF.. ...UPDATED 06/13/17 *BF UPDATED 10/13/2017 *JS *CN
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2016 MAZDA MAZDA6- MELBURNE, FL
TL* THE CONTACT OWNS A 2016 MAZDA MAZDA6. THE CONTACT STATED THAT THE CRUISE CONTROL WOULD NOT CEASE TO FUNCTION AND WHEN ATTEMPTING TO DISENGAGE IT THE VEHICLE WOULD INCREASE IN SPEED. THE FAILURE OCCURRED WITHOUT WARNING. THE FAILURE OCCURRED SIX TIMES. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE CRUISE CONTROL BUTTONS NEEDED TO REPLACED. THE VEHICLE WAS REPAIRED HOWEVER THE FAILURE RECURRED. THE FAILURE MILEAGE WAS APPROXIMATELY 34,000.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2012 MAZDA CX-9- MISSWA, MN
TL* THE CONTACT OWNS A 2012 MAZDA CX-9. THE CONTACT STATED THAT WHILE DRIVING AT LOW SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. THE FAILURE OCCURRED ON SIX OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 68,000.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
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2009 MAZDA MAZDA6- FAIRLAWN, OH
TL* THE CONTACT OWNS A 2009 MAZDA 6. WHILE THE VEHICLE WAS AT AN INDEPENDENT MECHANIC, IT WAS DIAGNOSED THAT THE ENGINE CRADLE WAS DEFECTIVE DUE TO SEVERE CORROSION AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS TAKEN TO THE DEALER FOR THE REPAIR; HOWEVER, THE PARTS WERE UNAVAILABLE FOR THE REPAIR. THE CONTACT WAS INFORMED BY A MAZDA REPRESENTATIVE THAT THIS WAS A KNOWN FAILURE WITH THAT PARTICULAR MODEL VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 220,000. THE VIN WAS NOT PROVIDED.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2009 MAZDA MAZDA6- LAGRANGE, GA
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 MAZDA 6. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V356000 (AIR BAGS) AND 16V594000 (AIR BAGS) HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2004 MAZDA RX-8- RICHMOND HILL, GA
TL* THE CONTACT OWNS A 2004 MAZDA RX-8. THE CONTACT STATED THAT THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 14V362000 (AIR BAGS). AFTER THE REPAIR, THE DASHBOARD BEGAN TO CRACK IN THE LOCATION WHERE THE PASSENGER SIDE AIR BAGS WERE REPLACED. THE VEHICLE WAS TAKEN TO DEALER WHERE IT WAS DIAGNOSED THAT THE DASHBOARD FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 80,000.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2012 MAZDA CX-7- KETTERING, OH
GOT A RECALL ALERT IN THE MAIL IN OCT 2016 BUT STATES THEY WILL REACH OUT WHEN PARTS ARE AVAILABLE. IT'S ALMOST MARCH 2017 AND THEY ARE STILL SAYING THEY DON'T HAVE THE PARTS. THE DESCRIPTION IN THE RECALL REFERENCES SALT IN THE WINTER ULTIMATELY CORRODING THE BALL JOINT. SOUNDS LIKE A SIGNIFICANT RISK TO ME.
Source: NHTSA WEB SITE -
2008 MAZDA CX-7- IRVINE, CA
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 MAZDA CX-7. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V356000 (AIR BAGS) AND 16V593000 (SUSPENSION); HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE