MAZDA Complaints

MAZDA DEALERSHIP SAID I NEED TO REPLACE THE CLOCK SPRING DUE TO THE AIR BAG LIGHT BEING ON.

I WAS DRIVING MY 2011 MAZDA CX-9 AND THE CAR WAS SMELLING LIKE IT WAS BURNING AND THEN IT SOUNDED LIKE A PILE OF ROCKS BEING TOSSED AROUND I PULLED OVER TO THE SIDE OF THE ROAD AND SOMETHING EXPLODED THE CAR CAME TO AN ABRUPT STOP AND SMOKE CAME FROM UNDERNEATH THE HOOD. I HAD IT TOWED TO A REPAIR SHOP AND WAS TOLD THE TRANSFER CASE WENT OUT AND MESSED UP THE TRANSMISSION. AFTER DOING RESEARCH ON THE INTERNET I FOUND OUT THIS IS A COMMON PROBLEM THAT MAZDA HAS KNOWN ABOUT FOR SOME TIME AND HAS FAILED TO NOTIFY THE CUSTOMER. THIS PROBLEM HAS APPARENTLY CAUSED VEHICLES TO CATCH FIRE WHILE DRIVING. AFTER CONTACTING MAZDA THEY SAY THEY EXTENDED THE WARRANTY TO 90,000 MILES BECAUSE OF THIS PROBLEM BUT HASN'T NOTIFIED THE OWNERS OF THE VEHICLE. MAZDA SAYS IT HASN'T BEEN RECALLED BECAUSE IT ISN'T A SAFETY ISSUE (WHICH I DISAGREE WITH, IT COULD CAUSE GREAT HARM OR DEATH) AND IT HASN'T BEEN REPORTED ENOUGH. MAZDA SAID THEY WOULD REPLACE THE TRANSFER CASE BUT NOT THE LABOR OR TRANSMISSION. I BELIEVE THIS SHOULD BE RECALLED SINCE APPARENTLY IT'S HAPPENING IN ALL CX-9 VEHICLES BETWEEN CERTAIN YEARS. IT'S A DEFECTIVE PART, NOTHING I DID AND I AM LEFT TO PAY TO FIX A PROBLEM THAT MAZDA KNOWS IS THEIR FAULT. MY CAR HAS BETWEEN 90,400 AND 90,500 MILES AND I SHOULDN'T BE HAVING THIS KIND OF MAJOR PROBLEM WITH A VEHICLE UNDER 100,000 MILES. IF I WOULD HAVE BEEN DRIVING DOWN AN INTERSTATE AT 70MPH I HAVE TO WONDER IF I WOULD HAVE HAD AN ACCIDENT WITH INJURY OR IF MY CAR WOULD HAVE CAUGHT FIRE WHAT WOULD HAVE HAPPENED. I BELIEVE THIS IS A MAJOR SAFETY ISSUE AND NEEDS TO BE INVESTIGATED. *TR

RED TAIL LIGHT LENS MELTED SO WHEN YOU TURN ON THE LIGHTS, THE TAIL LIGHTS LOOK WHITE INSTEAD OF RED. DID THIS TO BOTH RIGHT AND LEFT SIDE TAIL LIGHTS USING ORIGINAL BULBS. I PURCHASED TWO NEW TAIL LIGHT ASSEMBLIES AND INSTALLED THEM MYSELF. AFTER THREE MONTHS THE RIGHT SIDE TAIL LIGHT AGAIN MELTED SO IT NOW LOOKS WHITE.

I HAVE HAD MY ELECTRONICALY ASSISTED STEERING GO OUT ON ME AND POSE A SERIOUS RISK TO ME AND OTHERS WHILE I DRIVE. THIS WAS 1ST NOTICED WITH A SLIGHT SHUTTER OR KICKBACK WHEN TURNING THE STEERING WHEEL, WHILE I DID NOTIFY THE DEALERSHIP; THEY TOLD ME THAT UNLESS THERE WAS A CODE THEY COULD NOT DO ANYTHING. THIS WAS AFTER IT WAS ALREADY REPLACED WITH A RE-MANUFACTURED ONE. WHEN I HAD MY CAR TOWED TO THE DEALERSHIP THE TOW GUY EVEN STATED TO THE DEALER THAT THE STEERING INDICATOR LIGHT WAS ON. BUT WHEN THE CAR WAS STARTED AT THE DEALER THE LIGHT WAS NOT ON. I'VE HAD TO DRIVE THIS WAY FOR A WHILE NOW AND IT HAS BECOME WORSE TO WHERE THE STEERING WHEEL LOCKS UP AND IS HARD TO TURN, ALMOST CAUSING ME TO HIT ANOTHER VEHICLE 80% OF THE TIME I DRIVE.

THE GPS INSTALLED IN THIS AUTO FREQUENTLY DOESN'T WORK. OFTEN WHEN IT BOOTS UP, BUT ALSO OFTEN IT LOSES LOCATION WHILE DRIVING. YOU CAN DETECT THIS IF IT PUTS YOU INTO AN ABSURD PLACE, LIKE THE MIDDLE OF THE OCEAN. BUT OFTEN IT PUTS YOU ON A ROAD WHERE YOU AREN'T. THIS IS DEFINITELY A SAFETY PROBLEM. DEALER CANNOT FIX. *TR

I WAS DRIVING ON AN ICY ROAD, HEARD A LOUD BANG, FOLLOWED BY A LOUD THUMPING NOISE FROM REAR OF VEHICLE. IT CAUSED ME TO LOSE CONTROL AND SLIDE INTO A SNOW BANK. THE RIGHT REAR SHOCK HAD BROKEN LOOSE AND BROKE THROUGH THE INSIDE OF CARGO FLOOR. I NEEDED THE SUV FOR GOING TO WORK AND HAD TO GET IT REPAIRED AT THE COST OF OVER $1000. I FEEL MAZDA SHOULD REIMBURSE ME FOR THE REPAIR BILL. THE WHOLE SHOCK TOWER WAS RUSTED THROUGH.I STILL HAVE A HOLE IN THE INSIDE CARGO FLOOR.

WHILE DRIVING I STOPPED AT A STOP SING, WHEN I WENT TO TAKE OFF THE VEHICLE STARTED ROLLING BACKWARDS. I STOPPED TURNED OFF THE CAR. THEN WHEN I STARTED IT AGAIN AND PUT IT IN REVERSE IT WENT FORWARDS. WHEN I PUT IT IN DRIVE IT WAS IN NEUTRAL, AND NATURAL WAS REVERSE. AFTER TURNING IT OFF AGAIN AND RESTARTING IT ALL GEAR POSITIONS DID NOT FUNCTION AND ACTED AS IF THEY WERE IN NEUTRAL. NOW EVERY TIME I TRY TO PUT IT IN A GEAR IT MAY BE THE RIGHT GEAR AND SOMETIMES ITS NOT AND SOME TIMES IT JUMPS TO NEUTRAL OUT OF NO WHERE. THERE IS A RECALL ON THIS EXACT ISSUE, WHEN I CONTACTED MAZDA I WAS INFORMED THAT MY CAR WAS NOT COVERED IN THE RECALL AND THERE WAS NOTHING THEY WOULD ABOUT IT.

THE CHECK ENGINE CAME ON. I TOOK THE CAR TWICE TO A MAZDA TRAINED MECHANIC WHO WAS NOT ABLE TO SOLVE THE PROBLEM. THE DIAGNOSTIC TOOL SHOWED A P-2177 CODE. MANY OTHER MAZDA OWNERS HAVE HAD THIS PROBLEM. THE INDICATOR CHECK ENGINE CAME ON WHILE DRIVING ON THE INTERSTATE. SEE HTTP://WWW.MAZDA3FORUMS.COM/61-POWERTRAIN-2004-2009-MAZDA3/386097-CEL-DREADED-P2177-CODE-NO-SOLVABLE-REASON.HTML

RECALL DATE OF AUGUST 10, 2016.I RECEIVED NOTICE FROM MAZDA NORTH AMERICAN OPERATIONS THAT MY CAR IS SUBJECT OF THIS FRONT LOWER CONTROL ARMS. TO DATE JANUARY 11, 2017 I HAVE NOT RECEIVED ANOTHER NOTIFICATION FROM MAZDA INFORMING ME THAT REPLACEMENT PARTS ARE AVAILABLE. I BELIEVE THIS TIME PERIOD OF 158 DAYS IS BEYOND A REASONABLE AMOUNT OF TIME TO HAVE MADE THE NOTICE FOR BRINGING IN THE VEHICLE FOR REPAIR. I EXPECT THAT I WILL BE CONTACTED TO SET AN APPOINTMENT FOR THAT REPAIR WITHIN THE NEXT 30 DAYS.

TL* THE CONTACT OWNS A 2009 MAZDA 6. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 11V134000 (FUEL SYSTEM), 13V425000 (LATCHES/LOCKS/LINKAGES), 16V356000 (AIR BAGS), AND 16V594000 (AIR BAGS). THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.