MAZDA Complaints

BACK IN 2011 (MY MAZDA CX-9 WAS ONLY 4 YO), I WAS DRIVING DOWN THE TURNPIKE AT 65 MPH WHEN MY CAR BEGAN TO STUTTER, IT WOULD NOT ACCELERATE AND IT CAME TO AN IDLE. THANKFULLY I WAS NEAR THE SHOULDER OF THE ROAD SO I WAS ABLE TO PULL OVER. SOUTH MOTORS MAZDA DEALERSHIP STATED THE COMPUTER (PCM) WAS FRIED. IT WAS REPLACED UNDER WARRANTY. CURRENT DAY: 2016. MY CAR BEGAN HAVING THE SAME SYMPTOMS LAST WEEK WHEN DRIVING 15 MPH IN A RESIDENTIAL AREA. MY CAR CURRENTLY HAS APPROXIMATELY 99,500 MILES. HAD MY CAR TOWED TO DEALERSHIP. OCEAN MAZDA STATED THE PCM AND 3 COILS ARE FRIED AGAIN. UPON READING CONSUMER REVIEWS ON 2007 MAZDA CX-9, IT SEEMS THIS IS A COMMON ISSUE. I AM LIVID THAT THIS ISSUE HAS NOT BEEN ADDRESSED AS A RECALL AS THERE IS OBVIOUSLY A DEFECT IN EITHER THE COILS MISFIRING OR MAZDA'S PCMS ARE DEFECTIVE. I WILL BE DISCUSSING THIS ISSUE WITH MY DEALERSHIP TODAY IN ATTEMPT TO NOT PAY OVER $1900 PARTS AND LABOR AS QUOTED BY OCEAN MAZDA.

AIRBAG HAS NOT YET DEPLOYED, HOWEVER, SINCE JUNE 30, 2016 I'VE NOT RECEIVED ANY NEW UPDATES FROM MAZDA MOTOR CORP. EXCEPT THE INITIAL NOTIFICATION LETTER. CAN AN ETA BE ESTABLISHED FOR CUSTOMER WAITING PERIOD.

TL* THE CONTACT OWNS A 2010 MAZDA TRIBUTE. WHILE THE VEHICLE WAS STATIONARY, THE CHECK ENGINE AND FUEL CAP WARNING INDICATORS ILLUMINATED WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 59,000.

I TOOK MY 2009 MAZDA CX-7 (108,000 MILES) IN TO THE DEALERSHIP FOR AN OIL CHANGE AND TO SEE WHY THE CHECK ENGINE LIGHT HAD COME ON. I WAS INFORMED THE TURBO NEEDED TO BE REPLACED AND WAS ADVISED THAT THE CAR WAS UNSAFE TO DRIVE AND THAT I NEEDED TO GET A NEW CAR IMMEDIATELY. THE DEALERSHIP WAS HESITANT TO LET ME LEAVE IN THE CAR AS IT COULD STOP WORKING AT ANY TIME AND BECAUSE I DO A SIGNIFICANT AMOUNT OF HIGHWAY DRIVING THIS IS PARTICULARLY ALARMING. NO REMEDY WAS OFFERED AND I WAS TOLD IT WASN'T WORTH REPAIRING. THIS IS A KNOWN ISSUE WITH THE CX-7 AND A DANGER TO THE DRIVER AND OTHER DRIVERS AROUND WHEN THE CARS STOP WORKING DUE TO THE ISSUES WITH THE TURBO. A RECALL NEEDS TO BE ISSUED IF SO MANY PEOPLE ARE HAVING THIS ISSUE WITH SERIOUS SAFETY CONCERNS.

SINCE LAST RECALL REPAIR MY CX-5 IS EXPERIENCING MAJOR PROBLEMS. IT WILL RANDOMLY NOT START. I GET IN AND DEPRESS BRAKE PEDAL, BUT START BUTTON WILL NOT LIGHT GREEN AND CAR WON'T START, EVEN AFTER CHANGING BATTERY IN KEY FOB. THE DASHBOARD LIGHTS (ALL OF THEM) WILL COME ON AND FLASH, THEN GO AWAY. THE OTHER ISSUE IS THAT THE TRANSMISSION WILL NOT ENGAGE AFTER CAR HAS STARTED. CAR IS STARTED AND IN PARK. I DEPRESS THE BRAKE AND TRY TO PUT THE CAR INTO GEAR (DRIVE) BUT THE SHIFTER REFUSES TO MOVE AT ALL. PUMPING THE BRAKE DOES NOT WORK, DEPRESSING THE BRAKE ALL THE WAY TO THE FLOOR DOES NOT WORK. THERE IS NOT A PARTICULAR SEQUENCE OF ACTIONS THAT WILL GET THE CAR TO GO INTO GEAR. THE ONLY REMEDY I HAVE FOUND IS TO TURN THE CAR OFF AND LET IT SIT FOR AN EXTENDED PERIOD OF TIME. WHEN DRIVING THE CAR AFTER THIS HAS HAPPENED, IF I USE REVERSE AND THEN PUT IT INTO DRIVE, THE CAR JUMPS FORWARD WITHOUT MY FOOT BEING ON THE GAS PEDAL AND THEN THE LIGHTS ON THE DASHBOARD FOR TIRE AND TCS COME ON.

A STRANGE, HISSING NOISE COMING FROM THE PEDAL AREA. I AM HAVING A HARD TIME PUSHING THE PEDAL DURING 'INITIAL PEDAL APPLICATION', BUT THAT EFFORT DIMINISHED AS THE PEDAL WAS PRESSED FURTHER WHILE DRIVING. THE BRAKES BOOSTER SQUEALS VERY LOUD IF YOU PUSH THE BRAKES DOWN WHILE NOT MOVING. I DID SOME RESEARCH AND FOUND THIS IS A DEFECTIVE BRAKE BOOSTER ISSUE THAT MAZDA HAD CONFIRMED.

MY 7 MONTH 2016 CX 5 WITH 15,000 MILES WAS PARKED AT WORK. WHEN I GOT IN MY CAR TO GO HOME, MY WINDSHIELD HAD A LARGE CRACK DOWN THE MIDDLE FROM THE TOP SPREADING OUT ON BOTH DRIVER & PASSENGER SIDES INTO THE VIEWING AREA LIKE A SPIDER WEB. IT STARTED RIGHT WHERE THE BLACK PLASTIC HOUSING IS FOR THE TECH PKG SENSORS BEHIND THE MIRROR. I STOPPED AT TECHNIGLASS ON MY WAY HOME & DAMON CHECKED IT OUT & SAID THERE WAS NO SIGN OF A ROCK CHIP, IT WAS A STRESS CRACK AND IT SHOULD BE COVERED UNDER FACTORY WARRANTY & THAT HE HAS SEEN IT A LOT ON CX-5'S. ALSO TOLD ME THE WINDSHIELDS WERE ON BACK ORDER & THEY COST $1100. THE FOLLOWING DAY I TOOK IT TO DAHLE MAZDA IN SLC FOR 15,000 MILE SERVICE & SHOWED THEM THE CRACK & ASKED THEM TO REPLACE IT UNDER THE FACTORY WARRANTY. THEY CAME BACK & TOLD ME THEY DID FINE POINT PEN TRICK & THERE WERE TWO ROCK CHIPS & IT IS NOT WARRANTABLE. I SHOWED THEM TECHNIGLASS NOTE SHOWING THERE WERE NO ROCK CHIPS & THEIR DIAGNOSIS OF A STRESS CRACK. ASKED FOR THE SERVICE MANAGER & SHARED THIS INFO & 30+ COMPLAINTS FROM ONLINE NHTSA & MAZDA247.COM WEBSITES CONFIRMING THE DEFECT WITH OTHER CX 5 OWNERS. MADE HIM DOCUMENT THEIR REFUSAL TO REPLACE ON MY SERVICE RECORD & TOLD HIM IT WAS UNACCEPTABLE & THAT I WAS GOING TO FILE A COMPLAINT WITH MAZDA USA & NHTSA. HE SAID HE WOULD ALSO CHECK WITH MAZDA USA TO SEE IF HE COULD DO ANYTHING & THAT HE WOULD CALL ME BACK'..HE NEVER DID. I ALSO LEARNED THAT TECHNIGLASS AND OTHER 3RD PARTY WINDSHIELD REPLACEMENT COMPANIES CANNOT GET THESE REPLACEMENT WS FROM THEIR SUPPLIERS, THEY MUST ORDER THEM DIRECT FROM THE MAZDA DEALER, WHICH I FIND CONCERNING. THIS IS CLEARLY A MANUFACTURERS DEFECT & NEEDS TO BE ADDRESSED BY MAZDA USA.

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MAZDA CX-7. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V593000 (SUSPENSION) AND 16V356000 (AIR BAGS). THE DEALER WAS UNABLE TO DETERMINE WHEN THE MANUFACTURER WOULD SUPPLY THE PARTS FOR SEVERAL MONTHS. THE MANUFACTURER WAS UNCERTAIN AS TO WHEN THE PARTS WOULD BE AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

"TAKATA RECALL" MY CAR HAS BEEN UNDER RECALL SINCE MAY 2016. BY MANUFACTORS DIRECTION, I SHOULD NOT USE THE CAR BECAUSE OF DANGER TO PASSINGERS. WE ARE A 2 PERSON FAMILY, AND THIS IS OUR ONLY TRANSPORT. FIVE (5) MONTHS HAS PUT A SERIOUS STRAIN ON US. I BELIEVE THIS DEFECT SHOULD HAVE BEEN SOLVED IN A MORE TIMELY MANNER.

MAZDA3 ABRUPTLY AND UNEXPECTEDLY SHIFTED FROM 5TH GEAR DOWN TO 3RD GEAR ON ITS OWN WHILE TRAVELING AT HIGHWAY SPEEDS. THE CAR JERKED VIOLENTLY AND THE TRANSMISSION LIGHTS CAME ON. SEEMED LIKE THE STEERING/TRACTION WAS IMPAIRED. CAUSED THE MOTOR TO WRACK AND BLOW RENDERING THE CAR INOPERABLE. TOWED IT TO A REPAIR SHOP WHERE THEY DETERMINED THAT SHIFTING THAT SUDDENLY CAUSE THE MOTOR TO BLOW. HAD ISSUES IN THE PAST WITH THE SAME TRANSMISSION PROBLEM AND HAD IT REPAIRED, TURBINE SPEED SENSOR. THIS LAST OCCURRENCE AFFECTED NOT ONLY THE TRANSMISSION BUT THE ENGINE AS WELL. HAS CONSTANTLY HAD MOTOR MOUNT ISSUES, AS WELL, WHICH REQUIRED REPAIRS. THIS IS VERY UNSAFE BEHAVIOR AND IS UNACCEPTABLE. WHY HAS THIS NOT BEEN RECALLED?