MAZDA Complaints

TL* THE CONTACT OWNED A 2012 MAZDA 5. WHILE MAKING A TURN AT APPROXIMATELY 53 MPH, THE CONTACT LOST CONTROL OF THE STEERING WHEEL. THE VEHICLE ROLLED OVER THREE TIMES AND CRASHED INTO A DITCH. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED A CONCUSSION AND MINOR NECK, BACK, AND SHOULDER INJURIES THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOWED AND DESTROYED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 64,666.

LOW BEAM HEADLIGHTS TURN OFF ON THEIR OWN WITH SLIGHT VIBRATION, OR KNOCK THAT CAN BE CAUSED BY EITHER A POTHOLE, BUMP IN THE ROAD, OR SPEED BUMP. I DISCOVERED ON THE INTERNET THAT THIS, IS A SUPER COMMON PROBLEM FOR ALL MAZDA 6 (SECOND GENERATION) OWNERS, AND THEY HAVE TO BANG THEIR FISTS ON THE HEADLIGHT ASSEMBLY OUTSIDE THE VEHICLE TO TURN THEM ON. I TRIED THIS METHOD AS WELL, AND IT WORKED FOR ME DESPITE BEING DANGEROUS.

VEHICLE HAS SO MUCH FRAME ROT THAT IT WILL NOT PASS STATE INSPECTION. 200K MILES, UNACCEPTABLE FOR A 13 YEAR OLD CAR. I PURCHASED BRAND NEW IN '03 AND HAVE ALWAYS TAKEN STEPS TO GET SALT, ETC., OFF THE UNDERCARRIAGE.

TL* THE CONTACT OWNS A 2006 MAZDA 6. THE CONTACT STATED THAT THE REAR HATCH WOULD NOT STAY CLOSED WHILE THE VEHICLE WAS IN USE. THE REAR HATCH FELL DOWN ON SEVERAL OCCASIONS WITHOUT THE CONTACT'S KNOWLEDGE. THE VEHICLE WAS EXPERIENCING THE SAME FAILURE LISTED IN NHTSA CAMPAIGN NUMBER: 16V644000 (STRUCTURE). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 45,000.

WHEN BRAKING OR DECELERATING, THE HEADLIGHTS PULSE. IT LOOKS LIKE WE'RE SIGNALING OTHER DRIVERS AT NIGHT (ALTHOUGH WHO KNOWS WHAT WE'RE SUPPOSEDLY SAYING) AND IT IS A SERIOUS HAZARD. THIS WAS PARTICULARLY A PROBLEM HEADING DOWN A MOUNTAIN AT NIGHT DURING A WINTER STORM TO HAVE OUR VISIBILITY GO IN AND OUT. THERE IS ALREADY A NOTICE OUT ACCORDING TO OUR MECHANIC, BUT WE RECEIVED NOTHING FROM MAZDA AND ARE BEING CHARGED TO REPROGRAM THE COMPUTER THAT IS SUPPOSEDLY CAUSING THE PROBLEM.

TL* TAKATA RECALL. THE CONTACT OWNS A 2008 MAZDA CX-9. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V356000 (AIR BAGS). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* TAKATA RECALL. THE CONTACT OWNS A 2007 MAZDA CX-7. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V356000 (AIR BAGS) AND 16V593000 (SUSPENSION). THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE CONTACT WAS UNABLE TO DETERMINE WHEN THE VEHICLE WOULD BE REPAIRED. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. PARTS DISTRIBUTION DISCONNECT.

HEADLIGHT MALFUNCTION MAZDA MPV 2001 WHILE DRIVING MY MPV ON CITY STREETS & FREEWAYS, THE LOW BEAMS FLICKER, OR TURN OFF, AND THE HIGH BEAM INDICATOR ILLUMINATES ON DASH BOARD. HOWEVER THE HIGH BEAMS DO WORK. WHEN THIS OCCURS IT PERSISTS BOTH WHEN STATIONARY OR IN MOTION. THE LOW BEAMS WILL INTERMITTENTLY AND MOMENTARILY TURN ON, LATER THE "HIGH BEAM" INDICATOR WILL ILLUMINATE THAT THE LOW BEAMS OFF AGAIN. NO REASON. I CANNOT DRIVE AT DUSK OR AT NIGHT DUE TO THE ISSUE OF NEVER KNOWING IF THE LOW BEAMS WILL WORK OR NOT! IF I DRIVE WITH HIGH BEAMS ALL OTHER MOTORISTS ARE HONKING OR BOTHERED. I HAVE HAD THE BULBS CHECKED AND REPLACED AS WELL AS THE FUSES, ALL CHECK OUT GOOD. AN ELECTRICAL SPECIALIST ADVISED THAT I CALL MAZDA AND ENTER COMPLAINT DUE TO SAFETY ISSUES, BECAUSE HE CANNOT TRACE ANY FAULTY WIRING. TROUBLESHOOTING THIS HAS BEEN VERY COSTLY. THEY HAD TO REVIEW THE SCHEMATIC OF THE SWITCHES ON THE STEERING COLUMN AS WELL AS CONNECTIONS TO HEADLIGHTS - NO ANOMALIES FOUND. MAZDA HAS RESPONDED TO MY REQUEST FOR ASSISTANCE.

I WANT TO COMPLAIN ABOUT MY RECALL NOT BEING REPLACED IN A REASONABLE AMOUNT OF TIME. GOING ON 11 MONTHS, STILL NO SOLUTION, AND I WAS TOLD NOT TO DRIVE WITH A PASSENGER UNTIL IT GETS FIXED. RIDICULOUS. AIRBAGS WERE RECALLED IN DECEMBER 2015. IN JANUARY 2016 I CALLED MAZDA TO GET THIS SCHEDULED AND WENT IN LATE FEBRUARY ONCE THE PARTS CAME IN. I WAS TOLD BOTH MY DRIVER AND PASSENGER AIRBAG WOULD BE REPLACED THAT DAY. WHEN I PICKED UP MY CAR I WAS TOLD ONLY THE DRIVERS SIDE HAD BEEN DONE AND I'D BE CONTACTED ABOUT THE PASSENGER SIDE SOON. ONE MONTH LATER I GET A CALL SAYING MY OTHER AIRBAG PART WAS IN. I CALLED TO MAKE AN APPOINTMENT AND THEN WAS TOLD, NO WAIT, IT WASN'T. A FEW MONTHS LATER I RECEIVED A CALL CONFIRMING MY APPOINTMENT FOR MY AIRBAG. GREAT BUT I DIDN'T HAVE AN APPOINTMENT. I CALLED AND THEY DIDN'T KNOW WHAT I WAS TALKING ABOUT BUT WOULD LOOK IN TO IT. 3 DAYS LATER I WAS CALLED AGAIN AND SAID MY PART WAS IN TO MAKE AN APPOINTMENT. SO I DID. I SKIPPED WORK TO BRING MY CAR IN, SHOW UP, AND WAS TOLD THAT THERE WAS NO PART AND THERE NEVER WAS. I WAS TOLD THE PART WASN'T EVEN AVAILABLE AND NOT TO DRIVE MY CAR WITH A PASSENGER UNTIL ITS FIXED. I THEN RECEIVED CALLS FROM MAZDA'S CHICAGO OFFICE AND LETTER IN THE MAIL STATING INDEED, PARTS WEREN'T AVAILABLE YET AND REITERATED NOT TO DRIVE WITH A PASSENGER UNTIL ITS FIXED. THAT WAS OVER 4 MONTHS AGO AT THIS POINT. IT'S ABSURD THAT A RECALL THAT CAN SEVERELY INJURE MYSELF OR MY PASSENGERS HAS TAKEN 11 MONTHS WITH NO SOLUTION. AND TO BE TOLD "DON'T DRIVE WITH A PASSENGER" IS EVEN MORE ABSURD. I USE MY CAR FOR DAY TO DAY LIFE, THAT IS NOT AN OPTION. I JUST WANT MY RECALL FIXED. I KNOW MANY PEOPLE THAT HAD BOTH THEIR SIDES FIXED, WHY IS MINE TAKING 11 MONTHS AN COUNTING WITH MULTIPLE TIMES BEING SCREWED AROUND AND OVER 4 MONTHS OF SILENCE NOW? IF SOMEONE GETS HURT, I'M SUING THE [XXX] OUT EVERYONE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* TAKATA RECALL. THE CONTACT OWNS A 2007 MAZDA CX9. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V356000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACT'S VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. PARTS DISTRIBUTION DISCONNECT. UPDATED 01/10/2017*CT UPDATED 01/11/17.*JB