2020 MERCEDES-BENZ GLE 450 Complaints

The contact owns a 2020 Mercedes-Benz GLE450. The contact stated that while the vehicle was idling in traffic, the check engine and battery warning lights illuminated along with the message to "Do not Drive Vehicle". The vehicle was towed to the local dealer who diagnosed and determined that the fuel tank and fuel delivery module was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure. The contact was informed that the VIN was not included in the NHTSA Campaign Number: 19V572000 (Fuel System, Gasoline). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 29,201.

I receive a passenger airbag warning message every time I start the vehicle. Took to Mercedes dealer 2/10/2023 and they diagnosed the airbag problem as being caused due to the failure of the weight sensor in the passenger seat. NO ETA on a part to fix the weight sensor in the seat and was given the vehicle back to drive as normal, despite the passenger airbag being disabled (vehicle is still under factory warranty period). Have returned the vehicle to the dealer again on 4/20/2023 and 5/30/3023 to try and expedite a fix but both times was told there was no ETA on a part to fix the weight sensor in the seat and was given the vehicle back to drive as normal, despite the passenger airbag being disabled. I opened an escalation with Mercedes Benz USA (ERM - Executive Referral Management team) on 7/7/2023 and they called the Mercedes dealer to confirm the airbag issue and tie to the bad weight sensor in the seat. The dealer re-confirmed with Mercedes Benz USA that they do not have an ETA to fix the passenger seat weight sensor, hence no way to fix the airbag malfunction. As I submit this on 8/14/2023 I still do not have a functioning passenger airbag and no ETA to get this issue resolved, despite trying for over 6 months. This has and continues to pose an incredible safety concern for passengers that ride in this vehicle as the airbag won't deploy if in an accident. Another unintended consequence is that the chime/ding to remind passengers to fasten their seat belt is disabled as it's also tied to the malfunctioning weight sensor in the seat. This is my only vehicle and I don't have any alternatives given I cannot sell this vehicle without a working airbag.

1. After coming to a stop, foot placed on the pedal to accelerate through a neighborhood security gate, the car would not accelerate despite how hard I depressed the gas pedal. After approximately 3-4 seconds the car finally accelerated. 2. When coming to a stop the vehicle has a very hard “clunk” in the transmission to stop. Vehicle was taken to the dealership but they could not replicate the problem at the time so car was given back to me with “non replicable” issues.

1. FIRST MESSAGE: 48V BATTERY MALFUNCTION 2. SECOND MESSAGE: STOP THE VEHICLE COOLANT IS NOT WORKING VEHICLE IS OVERHEATING. 3. LOST POWER, I COULD ONLY DRIVE 10 MILES PER HOUR. I PULLED TO THE SIDE OF THE ROAD AND WAS ALMOST REAR ENDED BY A SEMI TRUCK. THERE ARE SEVERAL ONLINE OCCURRENCES REPORTING THESE SAME MESSAGES. IT IS EXTREMELY DANGEROUS WHEN A VEHICLE LOSES ALL POWER WHILE ON A BUSY HIGHWAY. THE VEHICLE WAS INSPECTED. MERCEDES AWARE OF A BULLETIN WITH THIS ISSUE.

The tire tread on the Cooper 275/50R20 tires was worn down almost completely after 16,000 miles. The tires are the original tires that the vehicle was purchased with and are rated to 50,000 miles. When the dealer serviced the vehicle, they noted that the tires were not safe to drive on due to there being almost no tread left at just 16,000 miles. They also stated that they had seen multiple cars with the same Cooper tires that lasted only 10,000-16,000 miles despite being rated to 50,000 miles. They also indicated that Cooper has taken 6+ months to respond to requests for replacement tires under the warranty and vehicle owners have had to go out of pocket to buy replacement tires themselves since the worn out tires are unsafe to drive on and they can't wait 6+ months for a response from the manufacturer with replacement tires. Additionally, they flagged that the tires are dangerous since most vehicle owners don't check their tires after only 10,000-16,000 miles and have no idea that they are driving on tires with little to no tread that could fail at any time. The tires have been saved by the dealership and are available for inspection. Additionally, there is a video documenting the tires while still on the vehicle. These tires should be recalled for defective wear and Cooper held accountable for failing to acknowledge and fix this huge safety issue.

The contact owns a 2020 Mercedes-Benz GLE450. The contact received notification of NHTSA Campaign Number: 21V354000 (Back Over Prevention, Electrical System) however, the over-the-air software update was not yet available. The local dealer was contacted and it was confirmed that the software update was not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

48 V BATTERY MALFUNCTIONED, I WAS ADVISED THAT IT WAS NOT CHARGING. WHICH LED TO ADDITIONAL MESSAGES INCLUDING THE CAR WAS NOW OVERHEATING, TO PULL THE CAR OVER AND NOT DRIVE IT. AT THAT POINT I LOST ENGINE POWER AND WAS UNABLE TO EVEN DRIVE THE CAR UP A SLIGHT HIM.

The contact leased a 2020 Mercedes-Benz GLE450. The contact stated that while driving at various speeds and yielding to make a right turn, the vehicle would shut off with several warning lights illuminated. The contact also stated that the “Active blind spot assist inoperable" and "Inoperable - See Owner’s Manual" appeared on the instrument panel. The contact had taken the vehicle to the dealer on several occasions however, the dealer was unable to duplicate the failure. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 5,000

THE VEHICLE HAS A FAILED REAR SEATBELT - DEALERSHIP ADVISED THAT NO PARTS ARE AVAILABLE TILL MID JUNE 2021. IN THE MEANTIME DAIMLER ON THEIR Q1 FOR INVESTORS ADVISED THAT THEY DID RECORD NEW SALES AND PRODUCTION NUMBERS, SO LACK OF PARTS IS NOT BECAUSE OF NOT ENOUGH PARTS BUY BECAUSE OF OVER PRODUCTION

THE CAR IS EQUIPPED WITH POWER SEATS ON THE SECOND ROW. MY 2 YEAR OLD SON FIGURED OUT HOW TO USE HIS RIGHT FOOT TO MOVE THE SEAT FORWARD AND BACKWARD WHILE TRAVELING 65 MPH ON I-95. THIS CAUSED HIS TETHERED CAR SEAT TO SLIGHTLY PIVOT BECAUSE THE RIGHT SEAT RUBBED AGAINST THE MIDDLE SEAT. I CALLED MB USA IN GEORGIA TO REPORT. THEY SAID THERE WAS NO POSSIBLE WAY TO LOCK THE CONTROL SO KIDS CAN'T MOVE THE SEATS. THEY TOLD ME MY ONLY OPTION WAS TO MOVE CHILD TO MIDDLE SEAT, WHICH WON'T WORK WHEN MULTIPLE YOUNG CHILDREN ARE IN THE CAR. THIS IS DANGEROUS AND AN ACCIDENT WAITING TO HAPPEN. IF RECOMMENDED I CAN ALSO POST ON SOCIAL MEDIA SO THAT PARENTS WITH YOUNG CHILDREN ARE AWARE. I ASKED MB TO BUY BACK THE CAR SINCE THIS IS A SAFETY HAZARD BUT THEY DECLINED.