2013 MERCEDES-BENZ SPRINTER 3500 Complaints

The contact owns a 2013 Mercedes-Benz Sprinter 3500. The contact stated while driving at an undisclosed speed, the vehicle lost power steering functionality and the vehicle became difficult to steer. The contact stated that she safely drove the vehicle to her residence. The contact stated that when she opened the hood, she discovered that the vehicle was leaking power steering fluid. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 61,000.

My Sprinter van was purchased used, and I was alerted of a recall on my vehicle where I took it in for service. However, the issues were not addressed and caused further damage to my vehicle. When I addressed those issues, I contacted the manufacturer, who refused to reimburse me for the repairs. The vehicle, despite it still being "fixed", continues to have ongoing issues related to the recall.

The contact owns a 2013 Mercedes-Benz Sprinter 3500. The contact stated while driving, the vehicle failed to exceed 20 MPH. The contact stated that the vehicle had lost motive power. The vehicle was taken to an independent mechanic where the wheel speed sensor was replaced. The contact received notification of NHTSA Campaign Number: 21V042000 (Electronic Stability Control) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. Parts distribution disconnect. The failure mileage was approximately 34,200.

The contact owns a 2013 Mercedes-Benz Sprinter 3500. The contact stated while driving 60 MPH and attempting to activate the cruise control, the vehicle failed to remain in cruise control mode. The contact stated that the ABS, traction control, and check engine warning lights were illuminated. The vehicle was diagnosed and repaired. The manufacturer was informed of the failure and informed the contact that the VIN was not under a related recall. The failure mileage was approximately 41,000.

The contact owns a 2013 Mercedes-Benz Sprinter 3500. The contact stated while driving 65 mph, the ABS warning light and two other unknown warning lights illuminated. The contact stated he continued to drive the vehicle. The contact stated the vehicle was not taken to be diagnosed nor repaired however, the contact replaced the driver’s side rear wheel speed sensor himself. The contact received a recall notification for NHTSA Campaign Number: 21V042000 (Electronic Stability Control) however, the part for the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The approximate failure mileage was 12,200. VIN tool confirms parts not available.

Speed sensor failures caused ESP & ABD disabled. Both front and rear sensors had problems frequently! The mechanics at different dealership told me that the sensor has design deficiencies and it happens all the time.

The contact owns a 2013 Mercedes-Benz Sprinter 3500. The contact received a repair for the rear wheel speed sensors and now they were unable to exceed 50 mph while driving. The contact stated that the vehicle was possibly in Limp Mode. The contact contacted the dealer who performed the repair however, the contact was unable to take the vehicle in for an appointment. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 33,000.

TL* THE CONTACT OWNS A 2013 MERCEDES BENZ SPRINTER 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 21V042000 (ELECTRONIC STABILITY CONTROL) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED MERCEDES-BENZ OF RENO (11500 S VIRGINIA ST, RENO, NV 89511, (855) 661-9151) AND IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

ON MARCH 22, 2020, THE VEHICLE ENTERED THE 'LIMP HOME MODE' WHILE TRAVELING ON AN INTERSTATE HIGHWAY, WHERE THE SPEED LIMIT WAS 70 MPH. PRIOR TO THE FAILURE, WARNING LIGHTS WERE PRESENT ON THE DASHBOARD FOR ABS, ESP, AND ASR, WITH CRUISE CONTROL DISABLED. THESE INDICATOR LIGHTS WOULD CLEAR OCCASIONALLY AFTER THE VEHICLE WAS NOT IN USE FOR A PERIOD OF TIME, AND THEN REAPPEAR AGAIN AFTER DRIVING FOR ABOUT AN HOUR OR TWO. THE VEHICLE WAS TOWED TO A DEALERSHIP, WHERE TWO FAILED SPEED SENSORS WERE REPLACED TO CORRECT THE PROBLEM. A YEAR LATER, THE WARNING LIGHTS ARE BACK, WITH THE LOSS OF CRUISE CONTROL. IT HAS NOT ENTERED INTO THE 'LIMP HOME MODE' AS OF NOW. I HAVE READ NEWS ARTICLES THAT WERE INITIALLY PUBLISHED ABOUT 6 MONTHS AGO, THAT SAID THAT THIS IS A KNOWN PROBLEM THAT IS BEING INVESTIGATED BY NHTSA. WHAT IS THE STATUS AND IS MERCEDES DOING ANYTHING TO ADDRESS THIS ISSUE? TO HAVE THE VEHICLE SUDDENLY ENTER INTO 'LIMP HOME MODE' ON THE INTERSTATE WHERE SPEED LIMITS ARE 70 MPH IS A SAFETY CONCERN.

2013 MERCEDES BENZ SPRINTER. CONSUMER WRITES IN REGARDS TO ABS SYSTEM FAILURE. *LD THE CONSUMER STATED THE WHEEL SENSORS FAILED MULTIPLE TIMES, WHILE DRIVING. THE CRUISE CONTROL WOULD NOT DISENGAGE. THE CONSUMER REQUESTED TO BE REIMBURSED FOR THE FAILED SENSORS. *JS