2010 MERCURY MILAN Complaints

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) IN JUNE OF 2018. THE CONTACT SPOKE WITH AN UNKNOWN DEALER SEVERAL TIMES AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT WAS ADVISED TO CHECK BACK REGARDING PART AVAILABILITY. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

MY 20 YEAR OLD SON WAS DRIVING OUR 2010 ON THE STREET WHEN ALL OF A SUDDEN THE CAR LOST ITS POWER STEERING. HE HAD A VERY DIFFICULT TIME STEERING THE CAR AND WAS VERY CLOSE TO CRASHING THE VEHICLE. HE WAS IN A HIGH TRAFFIC AREA AT THE TIME OF THEI ISSUE. HE COULD HAVE INJURED HIMSELF OR DIED BECAUSE OF THIS PROBLEM, HE WAS ABLE TO, WITH GREAT DIFFICULTY, GET THE CAR OFF OF THE ROAD. HE WAS VERY LUCKY!! THIS IS A SERIOUS SAFETY ISSUE. THE VEHICLE HAD 2 LIGHTS THAT DISPLAYED: 1. SERVICE POWER STEERING NOW AND 2. SERVICE ADVANCETRAC. IT IS STILL DISPLAYING ON THE DASH AND THERE IS NO POWER STEERING, THEREFORE THE VEHICLE CAN NOT BE DRIVEN.. IT IS MY UNDERSTANDING THAT THIS IS A VERY EXPENSIVE REPAIR!! THIS CAR IS ONLY 8 YEARS OLD AND IS IN EXCELLENT CONDITION. I HAVE BEEN TOLD THAT THE 2011 MILAN HAD THE SAME PROBLEM AND THAT THERE WAS A RECALL FOR THE ISSUE. I HAVE ALSO BEEN TOLD THAT THE 2010 HAS THE EXACT SAME SYSTEM (ELECTRIC POWER STEERING) AS THE 2011, BUT IT WAS NOT RECALLED. HOW CAN THAT BE?? IS IT LESS OF A SAFETY ISSUE BASED ONLY ON THE YEAR? SO IT'S OK FOR 2010 DRIVERS TO BE INJURED BUT NOT THE 2011 OWNERS. I AM A SINGLE MOTHER AND DO NOT KNOW HOW TO DEAL WITH PROBLEM. PLEASE LOOK INTO IT ASAP.

TAKATA RECALL I NOT RECEIVED A NEW AIRBAG AS OF TODAY 11/7/2018. I HAVE NOT RECEIVED ANY INFORMATION ON WHEN I WILL GET A REPLACEMENT AIRBAG.

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V046000 (AIR BAGS); HOWEVER THE DEALER SIMMONS ROCKWELL FORD OF HALLSTEAD (23761 US-11, HALLSTEAD, PA 18822, 1-570-879-5000 AND 1-570 879-2134) HAD BEEN UNABLE TO DETERMINE WHEN THE REMEDY AND PART MAY BE SUPPLIED FROM THE MANUFACTURER WHICH WAS BEYOND A REASONABLE TIME FRAME. THE DEALER MADE NO MENTION OF A LOANER VEHICLE OPTION. THE CONTACT HAD NOT EXPERIENCED A FAILURE YET AND WAS UNCERTAIN AS TO WHEN A FAILURE MAY HAPPEN WHILE WAITING FOR THE PART. THE MANUFACTURER WAS CONTACTED. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 18V046000 (AIR BAGS) HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION ON JANUARY 11, 2018. THE CONTACT HAD SPOKEN WITH JACK METZER AUTO GROUP (1231 MONTOUR BOULEVARD, DANVILLE, PENNSYLVANIA 17821, 866-954-6856) AND WAS ADVISED THAT THEY WOULD ATTEMPT TO ORDER PARTS IN NOVEMBER OF 2018. THE MANUFACTURER WAS CONTACTED AND ADVISED THE CONTACT TO CONTINUE TO SPEAK WITH THE DEALER TO VERIFY IF PARTS WERE AVAILABLE FOR THE REPAIR. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

WE RECEIVED A RECALL NEARLY 2 YEARS AGO ON POTENTIAL PROBLEM WITH AIRBAG IN THIS VEHICLE. WE HAVE CHECKED SEVERAL TIMES WITH DEALERSHIP AND HAVE YET NOT BEEN TOLD THEY HAVE THE FIX FOR THE PROBLEM. THE LETTERS WE HAVE RECEIVED HAVE STRONGLY URGED NO ONE RIDE IN FRONT PASSENGER SEAT. THIS VEHICLE IS DRIVEN BY MY WIFE AND SOMETIMES, MYSELF. WE HOWEVER ARE NOT COMFORTABLE WITH SOMEONE SITTING ON PASSENGER SIDE FRONT SEAT. SO THE EXTENDED TIME OF NEARLY TWO YEARS HAS BEEN EXTREMELY INCONVENIENT!

POWER STEERING ASSIST FAILURE LIGHT CAME ACROSS DIC WHILE DRIVING ON INTERSTATE. TRIED TO SLOW DOWN AND PULL OVER BUT COULDN'T TURN STEERING WHEEL. SHUT CAR OFF AND RESTARTED AT CAR AND WARNING LIGHT WASN'T THERE AND STEERING WORKED.

TAKATA RECALL AS OF JUN 01,2016, NOTHING HAS BEEN DONE ABOUT THIS, I HAVE YET TO BE NOTIFIED ABOUT THE REMEDY. MANUFACTURER RECALL NUMBER 16S26 NHTSA RECALL NUMBER 16V384 RECALL STATUS RECALL INCOMPLETE, REMEDY NOT YET AVAILABLE SUMMARY THE PASSENGER FRONTAL AIRBAG INFLATOR COULD EXPLODE IF THE VEHICLE IS INVOLVED IN A CRASH WHERE THE FRONTAL AIRBAGS ARE DESIGNED TO DEPLOY. SAFETY RISK THE PASSENGER FRONTAL AIRBAG INFLATOR COULD RUPTURE IF THE VEHICLE IS INVOLVED IN A CRASH WHERE THE SUPPLEMENTAL FRONTAL AIRBAGS ARE DESIGNED TO DEPLOY. REMEDY OWNERS WILL BE NOTIFIED BY MAIL AND INSTRUCTED TO TAKE THEIR VEHICLE TO A FORD OR LINCOLN DEALER TO HAVE THEIR PASSENGER FRONTAL AIRBAG INFLATOR REPLACED. THERE WILL BE NO CHARGE FOR THIS SERVICE.

I'VE BEEN TRYING TO GET A REPLACEMENT AIRBAG FOR MY FORD/MERCURY FOR YEARS AND YEARS. WROTE THEM SEVERAL TIMES (HAVE LETTERS) AND SPOKE TO MY DEALERSHIP GOSCH FORD IN HEMET, CA. (HAVE NAMES AND DATES) WHICH THEY CONTINUE TO BLAME IT ON FORD MOTOR CO. ALL TO NO AVAIL. FORD CONTINUES TO SEND ME SAFETY RECALL LETTERS AND PROMISES OF NEXT MONTH, NEXT QUARTER, NEXT THIS AND THAT. THEY NEVER PRODUCE MY/THE AIRBAG/S. AND, WHEN FORD CAME UP WITH THIS ' RENT A CAR' THERE WAS NEVER ONE AVAILABLE: ENTERPRISE WAS ALWAYS OUT OF CARS. PLUS THE FACT, IT WOULD HAVE COST ME MONEY TO RENT ONE AT SOME OTHER RENTAL AGENCY, PAY FOR MILEAGE ON THESE RENTALS, OR GO TO ANOTHER CITY 45 MINUTES AWAY FOR ONE, ETC. NOT A GOOD DEAL AT ALL. IT HAS BEEN VERY FRUSTRATING, DISCOURAGING, AND THEY ARE, FRANKLY IN MY VIEW, NOT DEALING IN GOOD FAITH. THE COMMENTATORS ON TV, CONTINUE TO SAY, "TAKATA AIRBAGS MAIM AND KILLING PEOPLE - GET YOUR'S REPLACED" NOW! WE ARE TRYING TO, BUT NONE ARE AVAILABLE AT LEAST FROM FORD. WHAT ARE WE TO DO? I AM GLAD THAT A LAW SUIT HAS BEEN FILED. MAYBE WE'LL GET SOME ACTION. IF TAKATA WON'T REPLACE THEIR AIRBAGS... I WOULD THINK SOMEONE ELSE I.E. 'THE MOTOR COMPANIES' WOULD TAKE THAT UP AND MAKE THEIR OWN TO SAVE THE LIVES AND BUILD GOOD WILL AMONG THEIR CUSTOMERS. MAYBE WE WOULD THEN BUY MORE AMERICAN PARTS AND THEIR BUILT HERE CARS. I'M JUST GLAD MY ELDERLY FATHER AND GRANDCHILDREN HAVE NOT BEEN HARMED YET. IT'S HARD TO PUT 4 TO 5 PEOPLE IN THE CAR WITHOUT USING THE PASSENGER SEAT. WE NEED HELP HERE AND COMPENSATION FOR ALL THE TROUBLE, AGGRAVATION AND PROMISES NOT KEPT...ALONG WITH THESE DESTRUCTIVE AIRBAGS THAT THEY PUT IN OUR CARS AND HAVE REFUSE TO REPLACE ALL THESE YEARS KNOWING FULL WELL IN THE BEGINNING THAT THEY WERE DEFECTIVE. THEY'VE HAD PLENTY OF TIME TO CORRECT THIS MATTER. PUTTER YOUR HEAD IN THE SAND- NOW CRYING FOWL... REALLY. GO GET THEM.

SERVICE STEERING NOW LIGHT CAME ON WHILE DRIVING, THEN THE STEERING WHEEL LOCKED. HAD TO HAVE CAR TOWED TO REPAIR SHOP. IT COST ME $1780 TO REPAIR. RECALL ON THE 2011 BUT NOT THE 2010, SAD SITUATION.