2010 MERCURY MILAN Complaints

THE SENSORY RESTRAIN SYSTEM (AE5Z14B321A) WENT BAD ON A CAR THAT HAS SAT FOR MOST OF ITS LIFE. I RECEIVED THE CAR FROM MY GRANDMA WITH AROUND 8000 MILES ON IT. THIS WE BAD WITH ABOUT 11900 MILES. I RESEARCHED THIS AND FOUND OUT THIS WAS A COMMON PART GOING BAD. THERE WAS NEVER RECALLS DONE BECAUSE THE PART WENT BAD WITH MOST PEOPLE WHILE UNDER WARRANTY. THIS ONE PART AND LABOR COST ME ALMOST 1000.00. 1000.00 FOR A PART THAT WAS COMMONLY BREAKING. BUT BECAUSE IT SAT FOR SO LONG THE WARRANTY RAN OUT AND I AM LEFT WITH A HUGE EXPENSE TO A PART THAT WAS COMMONLY BREAKING. TO WHAT WENT WRONG. THE AIRBAG LIGHT CAME ON, WRENCH LIGHT, SERVICE ADVANCE TRAC LIGHT AND TRACTION CONTROL LIGHT CAME ON. I AM 6 MONTHS PREGNANT AND HAVE A 2 YEAR OLD IN MY CAR AND I GOT TOLD THAT THIS CAUSED ALL SECURITY FEATURES TO BE TURNED OFF. IF I WAS TO BE IN AN ACCIDENT MY FAMILY AND I WOULD OF NOT BEEN PROTECTED. BUT THIS IS A COMMON PART GOING BAD BUT NO ONE SAID ANYTHING BECAUSE THEY WENT BAD WHEN EVERYONE HAD WARRANTY.

TL* THE CONTACT OWNS A 2010 MERCURY MILAN. AFTER THE VEHICLE WAS PARKED, THE INTERIOR DOOR HANDLE WOULD NOT OPEN THE DOOR. THE CONTACT HAD TO EXIT THROUGH THE PASSENGER SIDE DOOR OR MANUALLY RESTART THE VEHICLE. AN UNKNOWN DEALER WAS CONTACTED, BUT THE VEHICLE WAS NOT DIAGNOSED. THE VEHICLE WAS PREVIOUSLY REPAIRED FOR THE SAME FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS APPROXIMATELY 76,000.

TL* THE CONTACT OWNS A 2010 MERCURY MILAN. WHILE STATIONARY, THE VEHICLE LEAKED FUEL ONTO THE GROUND. THE VEHICLE WAS TOWED TO KAISER MILLER FORD IN COLLEGEVILLE, PENNSYLVANIA. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND STATED THAT THE PART FOR THE REPAIR WAS ON BACKORDER FOR NHTSA CAMPAIGN NUMBER: 15V793000 (FUEL SYSTEM, GASOLINE). THE FAILURE MILEAGE WAS 170,000.

POWER STEERING WENT OUT COMPLETELY WHILE DRIVING ON A CITY STREET. FINE DURING DRIVE ON HIGHWAY AND WENT OUT ON CITY STREET WHILE GOING INTO A TURN GOING LEFT.

PICKED MY CAR UP AT MY WIFE'S JOB WHO WAS USING IT. IN THE PARKING LOT, STARTED THE CAR AND WHEN I WENT TO TURN, THE STEERING LOCKED UP AND RECEIVED A "POWER ASSIST FAULT" NOTIFICATION ON THE DASH.

EXACT SAME ISSUE AS REPORTED IN 2007-2009 MERCURY MILAN. BRAKES ARE SUPER SOFT AFTER I HAD BRAND NEW BRAKE PADS, ROTORS AND CALIPERS PUT ON AND HAD THE LINES BLED FOR ANY AIR IN THEM. I ALMOST CRASHED DUE TO THIS ISSUE A FEW TIMES WITH ONE BEING ALMOST DEADLY. I WAS DRIVING ROUGHLY 55 MILES AN HOUR ON A HIGHWAY WHEN I TRIED STOPPING AND THE BRAKES BASICALLY GAVE OUT FOR NO APPARENT REASON. I LOST CONTROL OF THE VEHICLE BUT WAS ABLE TO AVOID A CRASH AND ALMOST HAD A HEART ATTACK FROM IT. THE BRAKES CONTINUE TO BE SUPER SOFT AND IT REQUIRES A LOT OF DISTANCE TO MAKE SURE MY CAR STOPS ON STOP SIGNS AND TRAFFIC LIGHTS IN TIME. IT IS EXTREMELY UNSAFE AND I BASICALLY CANNOT DRIVE MY ONLY VEHICLE THAT I HAVE.

STARTED CAR, MESSAGE CAME UP ON THE PANEL, "POWER STEERING ASSIST FAULT" NOW I CANNOT GET IT TO SHIFT OR THE STIRRING WHEEL TO TURN. THIS STARTED ON 8/20/2017. I WAS PARKED ON THE STREET IN FRONT OF MY HOME.

TL* THE CONTACT OWNS A 2010 (NA) MERCURY MILAN. WHILE ATTEMPTING TO STOP THE VEHICLE, THE BRAKE PEDAL TRAVELED TO THE FLOORBOARD WITHOUT WARNING. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE BRAKES AND ROTORS WERE CORRODED AND WERE CLEANED UP BY THE TECHNICIAN. THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO THE DEALER (BILL BROWN FORD IN LIVONIA, MI) WHERE IT WAS DIAGNOSED THAT THE HYDRAULIC UNIT, ALL FOUR BRAKES, AND THE ROTORS NEEDED TO BE REPLACED. THE FAILURES WERE NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND A VOICE MESSAGE WAS LEFT WITH A REPRESENTATIVE. THE CONTACT STATED THAT NO ONE RETURNED THE CALL. THE FAILURE MILEAGE WAS 33,808. UPDATED 10/18/17*LJ *TR

I WAS DRIVING IN THE ROAD AND DROVE OVER A POTHOLE. AS I PRESSED THE BREAK PEDAL, THE PEDAL VIBRATED AND WENT "SOFT." I HAD TO PRESS THE BRAKE ALL THE WAY DOWN TO THE FLOOR TO GET THE CAR TO STOP. IT HAPPENED THREE TIMES. THE FIRST TWO TIMES, THE BRAKES RETURN TO NORMAL IN A ABOUT 15-30 MINUTES, BUT AFTER THE THIRD TIME, THE BREAKS STOOD "SOFT." I TALKED TO SERVICE SPECIALIST AT A FORD DEALER AND THEY ARE AWARE OF THIS PROBLEM. MY INVESTIGATION LEAD TO THIS PROBLEM AFFECTING MILANS FROM 2009 AND BELOW. WELL MINE IS A 2010 AND IT ALSO HAS THIS ISSUE.

THE CAR WAS INSIDE AN ATTACHED GARAGE WITH CHILDREN BUCKLED INTO THEIR CARSEATS. MY HUSBAND WAS IN THE DRIVER SEAT. I WAS STANDING OUTSIDE THE CAR WAVING BYE TO THE KIDS. WHEN MY HUSBAND STARTED THE CAR, WE HEARD AN ODD SOUND, THEN SAW SMOKE AND FLAME COMING FROM BETWEEN THE CARSEATS. WE GOT THE KIDS OUT, AND I CALLED 911 WHILE MY HUSBAND POPPED THE TRUNK AND PUT THE GARDEN HOSE ON THE FLAMES. THE HYBRID BATTERY WAS ON FIRE. WHEN FIREFIGHTERS ARRIVED, THEY SPRAYED FIRE RETARDANT FOAM ON THE CAR AND PUSHED IT OUT OF THE GARAGE. THE FIRE BURNED THROUGH THE BACK SEAT ON THE PASSENGER SIDE. THE CARSEAT MY SON HAD BEEN SITTING IN WAS BURNED THROUGH AS WELL.