2010 MERCURY MILAN Complaints

TL* THE CONTACT OWNS A 2010 MERCURY MILAN. WHILE DRIVING APPROXIMATELY 25 MPH, A LOUD NOISE EMERGED FROM THE FRONT OF THE VEHICLE. THE CONTACT STOPPED AND PULLED THE VEHICLE OVER WHEN HE NOTICED THAT A SECOND LUG NUT DETACHED FROM THE FRONT DRIVER SIDE WHEEL. THE FIRST LUG NUT DETACHED FROM THE SAME WHEEL ON JULY 1, 2017. THE MANUFACTURER WAS CONTACTED AND THE OWNER WAS ADVISED THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE VEHICLE WAS NOT TAKEN TO THE DEALER OR AN INDEPENDENT MECHANIC. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 110,000.

TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED THAT THE CHECK FUEL WARNING INDICATOR ILLUMINATED AND THERE WAS AN ABNORMAL FUEL ODOR. THE VEHICLE WAS TAKEN TO AUTO ZONE WERE IT WAS DIAGNOSED THAT THE CANISTER PURGE VALVE WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS ALSO TAKEN TO THE QUIRK FORD DEALER WHERE IT WAS DIAGNOSED THAT THE FUEL FILLER NECK WOULD NEED TO BE REPLACED. A YEAR PRIOR TO THE FAILURES, THE VEHICLE WAS TAKEN TO BE REPAIRED PER NHTSA CAMPAIGN NUMBER: 15V793000 (FUEL SYSTEM, GASOLINE). THE VEHICLE WAS INSPECTED AND FOUND TO HAVE NO LEAKS. THE SOFTWARE WAS UPDATED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 125,000.

POWER STEERING ASSIST HAS PROBLEMS. POWER STEERING LOCKS UP AND CAR THEN CAN'T BE STEERED. HAPPENS SOMETIME IN THE MIDDLE OF DRIVING IT. FORD REFUSES TO FIX IT. EVEN THOUGH THEY KNOW IT HAS BEEN A PROBLEM. THEY EVEN HAVE CLASS ACTION LAWSUITES AGAINST THEM FOR IT.

THE CAR WAS RECALLED ON JUN 01,2016 MANUFACTURER RECALL NUMBER16S26 NHTSA RECALL NUMBER16V384 SUMMARY THE FRONTAL AIRBAG INFLATOR OF MY CAR COULD RUPTURE IF THE VEHICLE IS INVOLVED IN A CRASH. IT IS VERY DANGEROUS TO ME AND MY WIFE SINCE WE DRIVE THIS CAR EVERYDAY. (THIS DEFECT REPORT IS IN RESPONSE TO TAKATA DIRS 16E-042, 16E-043, 16E-044.) AFTER THE WHOLE YEAR, I HAVEN'T HEART ANYTHING FROM THE MANUFACTURE AT ALL. I ALSO CALLED THEIR LOCAL DEALERSHIP. THEY COULD NOT OFFER ME ANY ASSISTANCE AT ALL. IS THE MANUFACTURER GOING TO SIT ON THE RECALL UNTIL SOMETHING HAPPENS ON ME AND MY WIFE?

TL* THE CONTACT OWNS A 2010 MERCURY MILAN. WHILE DRIVING 25 MPH, THE STEERING WHEEL BECAME DIFFICULT TO OPERATE. THE CONTACT STATED THAT THE POWER STEERING AND TRACTION CONTROL INDICATORS ILLUMINATED. THE LOCAL DEALER (JORGENSON FORD, 8333 MICHIGAN AVENUE, DETROIT, MI 48210) WAS CONTACTED AND AN APPOINTMENT WAS SCHEDULED FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 144,000.

"TAKATA RECALL" - 16V-384 I RECEIVED A RECALL LETTER NOTICE IN JULY OF 2016 AND CALLED THE FORD DEALERSHIP RIGHT AWAY. THEY DID NOT HAVE THE PART. I HAVE INQUIRED TWICE SINCE AND JUST CALLED THE DEALERSHIP AGAIN WHO SAID THEY DID NOT HAVE THE PART AND TO CALL THE FORD HELPLINE. I JUST GOT OFF THE FORD HELPLINE AND THEY SAID THE PART IS STILL NOT AVAILABLE AND I WILL BE NOTIFIED BY LETTER WHEN THE PART IS AVAILABLE. I DID EXPRESS TO FORD THAT I WAS WORRIED ABOUT THE SAFETY OF MY PASSENGERS AND WAS NOT HAPPY ABOUT THIS. THE PERSON ON THE FORD HELPLINE WHO IDENTIFIED HIMSELF AS "EDDIE" SAID THAT FORD HAD DECIDED THAT THERE WAS NO DANGER AND THEY HAD NOT HAD ANY COMPLAINTS ABOUT THE AIRBAG MALFUNCTIONING SO THE CAR IS SAFE TO DRIVE ACCORDING TO FORD. I INQUIRED AS TO WHY ONLY THE PASSENGER AIRBAG WAS RECALLED AND NOT THE DRIVER AIRBAG OR THE SIDE AIRBAGS. HE SAID THOSE OTHERS MAY BE FROM A DIFFERENT MANUFACTURER. I THINK THAT THIS HAS TAKEN TOO LONG AND I AM CONCERNED ABOUT THE SAFETY OF MY CAR. WHAT IS BEING DONE BY THE GOVERNMENT TO MAKE TAKATA CORRECT THIS PROBLEM???

THIS IS THE 2ND TIME I AM HAVING ISSUES WITH THE THROTTLE BODY. I BROUGHT THE CAR IN, IN 2015 FOR THE EXACT SAME PROBLEM. I'M DRIVING ALONG AND THE CAR STARTS HESITATING THEN STARTS BUCKING LIKE CRAZY AND CONKS OUT. I START THE CAR BACK UP AND IT DRIVES FINE UNTIL THE NEXT TIME IT DOES IT AGAIN. THIS IS VERY DANGEROUS AND ALMOST RECENTLY GOT ME IN AN ACCIDENT. I WAS IN THE LEFT HAND TURNING LANE OF A VERY BUSY ROAD CROSSING OVER 2 LANES & STARTED TO PROCEED AS THE CAR STARTED HESITATING, SLOWED DOWN AND CONKED OUT. I ALMOST GOT HIT BY ONCOMING TRAFFIC. I CALLED FORD TODAY TO FIND OUT IF IT WAS STILL A COVERED ITEM AND WAS TOLD IT WAS UNDER THE CUSTOMER SATISFACTION PROGRAM FOR A ONE TIME FIX, WHICH I ALREADY HAD. SO NOW IT'S MY RESPONSIBILITY TO PAY FOR THE REPAIR OF A DEFECTIVE PART?? THIS SHOULD HAVE BEEN A RECALL. THE COMPLAINTS ARE STILL ROLLING IN ON THE MILAN'S AND SEVERAL OTHER FORD VEHICLES.

I WAS ON MY WAY BACK FROM A TRIP AND MY CAR STALLED OUT MULTIPLE TIMES. I WOULD BE GOING AT HIGHWAY SPEEDS AND IT WOULD JUST CUT OUT. I WAS ABLE TO SAFELY GET INTO THE SERVICE LANE AND RESTART THE CAR WITH NO PROBLEM, BUT THEN IT WOULD HAPPEN AGAIN. AFTER 7 TIMES OF THIS HAPPENING IN ABOUT AN HOUR, I EVENTUALLY PULLED OVER AND WAITED FOR A TOW. I DID MY RESEARCH AND FOUND OUT THAT THIS IS A COMMON ISSUE WITH MERCURY CARS IN MY MODEL YEAR DUE TO FAULTY THROTTLE BODY ISSUES. BECAUSE THE PROBLEM WAS SO WIDESPREAD, FORD ISSUED AN EXTENDED WARRANTY THAT WOULD COVER A THROTTLE BODY REPAIR FOR 10 YEARS OR 150,000 MILES, WHICHEVER CAME FIRST. BASED ON THIS INFORMATION, IT SEEMED LIKE MY CAR WOULD BE COVERED. HOWEVER, AFTER TAKING IT TO THE DEALERSHIP, THEY CLAIMED THAT IT WOULD NOT BE COVERED BECAUSE MY VIN DOESN'T MATCH THE LISTS AND ESTIMATED THE REPAIR AT $500-$700. THIS IS COMPLETELY CRAZY TO ME BECAUSE IT OBVIOUSLY HAPPENS TO CARS LIKE MINE AND HAS BEEN FIXED BY THE COMPANY AT NO COST. I BELIEVE I SHOULD ALSO RECEIVE THAT BENEFIT. I TALKED TO THE COMPANY AND HAVE LODGED A FORMAL COMPLAINT, AND I WILL ALSO BE SENDING A LETTER BECAUSE THIS IS JUST NOT ACCEPTABLE. STALLING ON A HIGHWAY GOING 70+ IS DANGEROUS AND I COULD HAVE BEEN SERIOUSLY INJURED OR EVEN KILLED HAD I BEEN HIT.

AS I WAS PREPARING TO EXIT A PARKING LOT, DRIVING AT A SLOW RATE OF SPEED AND TURNING, THE DRIVER SIDE DOOR SWUNG OPEN UNEXPECTEDLY. I WAS STILL IN THE PARKING LOT WHEN THIS HAPPENED. I PULLED OVER TO SHUT THE DOOR, BUT IT WOULD NOT LATCH AT FIRST. IT TOOK A FEW TRIES TO FINALLY GET IT TO LATCH. LATER THAT EVENING WHEN MY HUSBAND CAME HOME FROM WORK, HE NOTICED THE SAME DOOR WAS OPEN, AS MY CAR SAT PARKED IN THE DRIVEWAY. AGAIN, IT TOOK A FEW TRIES FOR HIM TO GET IT TO LATCH CLOSED.

WHILE MY VEHICLE IS IN MOTION, EVERY TIME THAT I HIT A LARGE BUMP OR HAVE TO ENGAGE THE ABS SYSTEM BY HAVING TO STOP VERY QUICKLY, THE BRAKE PEDAL GOES SO SOFT THAT EVEN TO STOP AT A STOP LIGHT AFTER GOING AT LOW RATES OF SPEED, I HAVE TO PUSH IT ALL THE WAY TO THE FLOOR SO THAT I CAN COME TO A FULL STOP. THE PROBLEM EVENTUALLY CORRECTS ITSELF, BUT IT TAKES AT LEAST A FEW HOURS AND SOMETIMES UP TO A DAY OR MORE. THIS CAN HAPPEN IN ALL ANY DRIVING CONDITION (CITY STREET, HIGHWAY, DRIVEWAY, ETC...), AND AT ANY SPEED (AS LOW AS 5 MPH). I RECENTLY READ THAT 2007-2009 MODELS WERE BEING INVESTIGATED FOR THE EXACT SAME REASON, AND WANTED TO MAKE SURE THAT THE 2010 MODEL WAS ADDED TO THE LIST BECAUSE I FEEL VERY UN-SAFE DRIVING MY CAR SOMETIMES, AND THE ABS SYSTEM IS SUCH A VITAL COMPONENT TO A SAFE DRIVE. ALSO, AFTER READING THE NEXT PAGE, THE MOST RECENT INSTANCE HAPPENED JUST YESTERDAY (5/21/17), BUT THIS HAS BEEN GOING ON SINCE I BOUGHT THE CAR IN JANUARY OF 2011. MY MECHANIC HAS NEVER BEEN ABLE TO EXPERIENCE IT, SO HE DOESN'T KNOW HOW TO FIX IT, BUT FROM WHAT I'VE READ, THE HYDRAULIC BRAKE CONTROLLER IS THE FAULTY PART. CAN YOU PLEASE PUT A RE-CALL OUT ON THIS??