2010 MERCURY MILAN Complaints

I WAS DRIVING ABOUT 30MPH ON A STRAIGHT CITY ROAD & THE STEERING BECAME DIFFICULT. THE MESSAGE ABOUT SERVICE POWER STEERING CAME ON, BUT IT SEEMED LIKE THE STEERING CHANGED BEFORE THE MESSAGE POPPED UP. I WAS REQUIRED TO DRIVE AT A VERY SLOW PACE TO BE ABLE TO KEEP THE CAR IN CONTROL. I WAS CLOSE TO HOME & JUST WENT BACK THERE TO PARK. I AM CONCERNED THAT THE 2011 MODEL HAD A RECALL & WONDER WHY THE 2010 MODEL WAS NOT INCLUDED. I DON'T RECALL 2011 BEING A BIG MODEL CHANGE YEAR FOR THE MILAN. I THINK THEY HAVE SIMILAR POWER STEERING SYSTEMS & COVING 2010 MAY WANT TO BE CONSIDERED. I HAVE AN ESTIMATE OF $350 TO DIAGNOSE THE PROBLEM. THE FIX IS MOST LIKELY ANOTHER $1500 OR MORE.

ON 2/1/17, STEERING WENT OUT. ALMOST HIT CO-WORKER'S PARKED CAR. NO WARNING MESSAGE OR SIGNAL OF ANY KIND. DIDN'T UNDERSTAND WHAT HAPPENED. TURNED CAR OFF AND THEN BACK ON. OPERATED WITHOUT INCIDENT. ON 2/3/17, STEERING WENT OUT AGAIN. THIS TIME, "SERVICE POWER STEERING" MESSAGE DISPLAYED FOLLOWED BY "SERVICE ADVANCE TRAK SYSTEM". TURNED CAR OFF AND BACK ON. OPERATED WELL ENOUGH TO DRIVE TO LOCAL FORD DEALERSHIP, WHERE I WAS TOLD THAT I WOULD NEED A NEW RACK AND PINION ($2,800). LOOKED ONLINE TO DISCOVER THAT THIS IS A KNOWN SAFETY ISSUE BY FORD AS THEY RECALLED THE 2011 AND 2012 MILANS FOR THE SAME PROBLEM. MY 2010 HAS THE SAME COMPONENTS! THERE WAS A CLASS ACTION LAWSUIT FILED AGAINST FORD IN 2015 FOR THIS VERY SAME COMPLAINT. BOTH NHTSA AND FORD NEED TO STEP UP AND RECOGNIZE THE 2010 HAS THE SAME SAFETY HAZARD AND ITS OWNERS SHOULD RECEIVE THE BENEFIT OF THE SAME RECALL (#15V340000) THAT WAS ISSUED FOR THE 2011 AND 2012 MODELS. THE CONSUMER REQUESTED TO BE REIMBURSED FOR THE REPAIRS. *JS

TL* THE CONTACT OWNS A 2010 MERCURY MILAN. WHILE REVERSING OUT OF THE DRIVEWAY THE STEERING WHEEL SEIZED. THE "POWER STEERING" AND "SERVICE ADVANCE TRACKING SYSTEM SOON" WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. IN ADDITION, WHILE REVERSING OUT OF A PARKING LOT AND ATTEMPTING TO MAKE A RIGHT TURN, THE STEERING WHEEL VEERED TO THE LEFT. THE CONTACT HAD TO SHIFT INTO PARK IN ORDER TO AVOID ANOTHER VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE POWER STEERING SYSTEM FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE THE APPROXIMATE FAILURE MILEAGE WAS 135,000. UPDATED 05/31/17*LJ *CN

ENGINE GOES TO 4000 AT HIGHWAY SPEED AND TRANSMISSION SLIPS WHILE DRIVING AT 70 ON INTERSTATE. WON'T SHIFT UNLESS THROTTLE IS BACKED WAY OFF. AT LOW SPEED ON 2-1 DOWNSHIFT, IT BANGS INTO GEAR JERKING YOU OUT OF THE SEAT AND CAUSING POSSIBLE LOSS OF CONTROL. ONLY DOES IT ON SLIGHT INCLINES. I PURCHASED NEW 11/3/2009 CAR ONLY HAS 24,818 MILES ON IT AND HAS BEEN SERVICED ONLY AT FORD DEALERS. *TR

TL* THE CONTACT OWNS A 2010 MERCURY MILAN. WHILE DRIVING AT ANY SPEED, THE VEHICLE LOST POWER AND A WRENCH SYMBOL ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE THROTTLE BODY NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 52,000.

AS I WAS DRIVING DOWN THE TURNPIKE ABOUT 65 MPH CAR BEGAN TO SLOW AND WOULD NOT ACCELERATE PAST 40 MPH EVEN WITH GAS PEDAL PRESSED FULLY - SLOW TO PICK UP ANY SPEED AFTER BRAKING. WRENCH LIGHTS CAME ON DASH. VERY DANGEROUS. I SEE THIS IS AN ISSUE (THROTTLE BODY) WITH LATER MODELS TOO. REPAIR SHOULD BE COVERED ON THIS YEAR AS WELL. *TR

WHILE DRIVING DOWN THE STREET THE POWER STEERING ON MY 2010 MERCURY MILAN WENT OUT. IT STARTED WITH A WARNING ON THE DISPLAY "SERVICE POWER STEERING NOW" FOLLOWED BY "SERVICE ADVANCE TRAC" ALONG WITH THE WARNING BELLS. THE STEERING WHEEL WAS VERY DIFFICULT TO TURN. TURNED THE CAR OFF AND WAITED A FEW MINUTES. TURNED THE CAR BACK ON AND IMMEDIATELY RECEIVED THE "SERVICE POWER STEERING NOW" FOLLOWED BY "SERVICE ADVANCE TRAC" ALONG WITH THE WARNING BELLS. I HAVE RESEARCHED AND FOUND THAT THE COST OF REPAIR IS ABOUT 2K. I AM VERY UPSET THAT THERE WAS IS A RECALL FOR THE SAME ITEM BUT ONLY FOR THE 2011 MILAN THAT USED IDENTICAL PARTS. *TR

WITH SOME SNOW AND ICE ON ROAD ON 1/8/17 IN ROANOKE, VA, CAR BRAKES WENT ALMOST ALL THE WAY TO FLOOR AND THEN REAR WHEEL STARTED LOCKING UP INTERMITTENTLY. THIS OCCURRED AS BACKING OUT OF DRIVEWAY AND STARTING DOWN RESIDENTIAL STREET. I GOT OUT OF CAR AND HAD SON DRIVE BACK INTO DRIVEWAY. I WITNESSED THE DRIVERS SIDE REAR WHEEL LOCKED DOWN FOR ABOUT 30 FT. BEFORE THE WHEEL STARTED ROLLING AGAIN. WAS GOING VERY SLOW AT TIME SO NO ACCIDENT. STRUGGLED JUST TO GET CAR BACK IN DRIVEWAY. WILL TAKE CAR TO DEALER WHEN WEATHER CLEARS.

WHILE DRIVING THE VEHICLE THE ADVANTAGETRAC AND SERVICE POWER STEERING WARNING MESSAGES APPEARED IN THE INFORMATION CENTER. I DROVE TO MY DESTINATION AND TURNED THE VEHICLE OFF. A HALF HOUR LATER I RESTARTED THE VEHICLE TO SEE IF THE ERROR CODES WERE RESET. AT THIS TIME THE "SERVICE POWER STEERING NOW" WARNING CAME ON AND THERE WAS NO ASSISTED POWER STEERING MAKING THE STEERING WHEEL EXTREMELY HARD TO TURN. I HAD THE VEHICLE DROPPED AT THE DEALERS WHERE I WAS TOLD THERE WAS A RECALL ON THE 2011 MERCURY MILAN FOR THE SAME ISSUE. I WAS FURTHER INFORMED BY THE DEALER THAT THE 2010 MERCURY MILAN WAS NOT INCLUDED EVEN THOUGH BOTH MODEL YEARS HAD THE SAME POWER STEERING COMPONENTS AND SYSTEMS. THE LOSS OF POWER STEERING ON A VEHICLE WHILE DRIVING IS A SERIOUS AND DANGEROUS ISSUE. FORD'S RECALL NEEDS TO BE EXTENDED TO COVER THE 2010 MERCURY MILAN MODEL YEAR ALSO. *TR

ABS ENGAGED AND THEN BRAKES WENT TO THE FLOOR. BRAKES HAVE BEEN SOFT EVER SINCE. DEALER REPLACED HCU BUT PROBLEM PERSISTS. DEALER CLAIMS BRAKES ARE RESPONDING CORRECTLY. THEY ARE NOT.