2010 MERCURY MILAN Complaints

THERE IS A POWER STEERING ASSIST FAILURE THAT LOCKS THE CAR UP AND DISABLES ANY DRIVING ABILITIES. I NOTICED THERE ARE RECALLS FOR THIS PROBLEM FOR THE 2011 MODEL OF THE MERCURY MILAN AND THE FORD FUSION WHICH IS THE SAME VEHICLE.

ON JULY 1ST I WAS MAKING DRIVING ON THE FRONTAGE ROAD IN MY 2010 MERCURY MILAN AND ALL OF A SUDDEN MY PASSENGER TIRE BLEW OUT SO I PULLED OVER TO CHECK WHAT HAPPENED AND WHEN I CAME BACK TO THE CAR "SERVICE POWER STEERING" AND "SERVICE ADVANCE TRAC" WERE LIT UP ON MY DASH BOARD. WE CHANGED THE TIRE TO THE SPARE BUT WHEN WE WERE READY TO DRIVE THE STEERING WHEEL WAS VERY DIFFICULT TO MOVE SIDE TO SIDE. LUCKILY A FAMILY MEMBER LIVED NEAR BY SO WE WERE ABLE TO TAKE THE CAR THERE BUT THE STEERING WHEEL WAS STILL HARD. THE NEXT DAY WE WENT TO GO GET A NEW TIRE TO REPLACE THE SPARE THINKING MAYBE IT WAS THE SPARE THAT CAUSED THE SERVICE MESSAGES TO APPEAR ON THE DASHBOARD BUT EVEN WITH THE TIRE CHANGE THE STEERING WHEEL IS STILL NOT ABLE TO ALLOW ANY SORT OF TURNING MOTION UNLESS THERE IS AN EXTREMELY STRONG EFFORT TO TURN IT. I'M AWARE THAT THIS EXACT INCIDENT ALSO HAPPENED TO ANOTHER CUSTOMER. I'M ALSO AWARE HOW THERE'S A RECALL ON THE 2011 BUT NOT ON THE 2010. A RECALL NEEDS TO BE GIVEN FOR THIS YEAR ALSO BECAUSE I'VE SEEN MANY COMPLAINTS ABOUT THE ELECTRICAL POWER STEERING AND ADVANCE TRAC. IT'S NOT RIGHT FOR US TO HAVE TO COUGH UP 1000 TO FIX SOMETHING THAT IS A DEFECT IN THE CAR. I STILL OWE ON THIS CAR AND DON'T PLAN TO JUST HAVE IT SITTING THERE WITH NO USE TO IT AND THROWING MONEY DOWN THE DRAIN. PLEASE INVESTIGATE THESE INCIDENTS OF POWER STEERING AND ADVANCE TRAC ON THE 2010 MERCURY MILAN SO WE TOO CAN GET THE RECALL THAT WE NEED!

WHILE MERGING INTO TRAFFIC ON THE INTERSTATE, MY CAR (2010 MERCURY MILAN HYBRID) SUDDENLY LOST POWER AND DISPLAYED THE "CHECK ENGINE LIGHT" AS WELL AS THE "WRENCH SYMBOL LIGHT". I ACTIVATED MY EMERGENCY LIGHTS AND EXITED THE INTERSTATE AT THE NEXT EXIT. AFTER TURNING OFF THE CAR AND WAITING FOR 5 MINUTES, I RESTARTED THE CAR. ONLY THE CHECK ENGINE LIGHT WAS STILL DISPLAYED. AFTER TESTING THE POWER OF THE CAR IN THE PARKING LOT AND IT SEEMED OKAY, WE WENT BACK ON THE INTERSTATE TO RETURN TO OUR HOTEL. AFTER RESEARCHING THE PROBLEM ON THE INTERNET AND FINDING MULTIPLE INCIDENTS SIMILAR TO OUR PROBLEM, WE LOOKED FOR AN AREA FORD DEALER TO REPAIR THE CAR (WE WERE ON VACATION OVER 500 MILES FROM HOME.) THE NEXT DAY WHILE DRIVING TO THE FORD DEALER FOR REPAIR, THE CAR DID THE SAME THING - WHILE MERGING INTO TRAFFIC ON AN INTERSTATE, THE CAR LOST POWER AND WOULD NOT ACCELERATE AND DISPLAYED THE WRENCH SYMBOL. THE CHECK ENGINE LIGHT HAD NEVER GONE OFF SINCE ILLUMINATING THE DAY BEFORE. AFTER STOPPING THE CAR ALONG THE INTERSTATE AND TURNING IT OFF AND BACK ON, THE CAR HAD ADEQUATE POWER FOR THE REMAINING TRIP TO THE FORD DEALER. THE DIAGNOSIS AT THE DEALER WAS A FAULTY THROTTLE BODY FAILURE. THE SERVICE MANAGER SAID MY CAR'S VIN WAS NOT INCLUDED IN FORD'S CUSTOMER SATISFACTION PROGRAM 13N03 EVEN THOUGH IT WAS SIMILAR AGE/MODEL OF THE OTHER CARS IN THE PROGRAM. I BELIEVE MY CAR SHOULD BE INCLUDED IN THIS PROGRAM. THE SITUATION CAUSED BY THE THROTTLE BODY FAILURE COULD LEAD TO SEVERE INJURY OR DEATH WHILE DRIVING ON AN INTERSTATE.

STALLS (APPROX 10 MPH) THEN SUDDEN SURGES. THE VEHICLE KEEPS MOVING, BUT AT DRASTICALLY REDUCED SPEEDS. AFTER SITTING FOR SOME TIME THE CHECK ENGINE LIGHT OR WRENCH SYMBOL GOES AWAY. AFTERWARDS DRIVING BACK TO STALLING (APPROX 10 MPH) THEN SUDDEN SURGES.

STALLS (APPROX 10 MPH) THEN SUDDEN SURGES. THE VEHICLE KEEPS MOVING, BUT AT DRASTICALLY REDUCED SPEEDS. AFTER SITTING FOR SOME TIME THE CHECK ENGINE LIGHT OR WRENCH SYMBOL GOES AWAY. AFTERWARDS DRIVING BACK TO STALLING (APPROX 10 MPH) THEN SUDDEN SURGES.

JANUARY 15 2016 I WAS DRIVING MY 2010 MILIAN, WENT TO MAKE A LEFT TURN AND MY STEERING WENT OUT, THEN MY DASHBOARD LIT UP SAYING SERVICE POWER STEERING AND ADVANCE TRAC SYSTEM NEEDS ATTENTION, THEN MY PASSENGER FRONT TIRE BLEW. IVE SEEN WHERE THE 2011 MILIAN HAS HAD A RECALL ON THIS SAME ISSUE THAT MY 2010 MILIAN IS NOW HAVING, I HAVENT BEEN ABLE TO DRIVE MY CAR SINCE JANUARY AND I STILL HAVE 3 YEARS OF PAYMENTS ON A CAR I CAN'T DRIVE. SO PLEASE SEND OUT A RECALL NOTICE FOR THE 2010 MILIAN SO I CAN START DRIVING MY CAR AGAIN.

THE LUG NUTS CAME APART AFTER ABOUT 50,000 MILES. ALL 20 LUG NUTS ON MY VEHICLE CAME APART. THE OUTER, CHROME COVERS SEPARATED FROM THE NUT. THIS DEGRADATION OF THE METAL AFFECTS THE INTEGRITY OF THE NUT AND COULD CAUSE A SERIOUS ACCIDENT OR INJURY IF THE NUT(S) WORKED THEIR WAY OFF OF THE WHEEL(S). I FIRST NOTICED THE CONDITION WHEN THE VEHICLE WAS PARKED IN MY DRIVEWAY AND I WAS ATTEMPTING TO REMOVE THE WHEELS.

"TAKATA RECALL" ON MY WAY HOME FROM WORK WHITE SMOKE COMES OUT OF THE EXHAUST PIPE THEN THE CHECK ENGINE STARTED FLASHING REALLY FAST THEN STOPPED. I MADE IT AS IT AS FAR AS MY STREET THEN THE CHECK POWER STEERING/ ADVANCED TRAN WARNING FLASHED AND AS I TURNED IN THE DRIVEWAY THE POWER STEERING COMPLETELY GAVE OUT AND FLASHED SERVICE POWER STEERING NOW. I JUST PURCHASED THIS CAR AND I AM MAKING PAYMENTS NOW I HAVE TO FIX MY POWER STEERING. WOW

TL* THE CONTACT OWNS A 2010 MERCURY MILAN. WHILE THE VEHICLE WAS PARKED, THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE CONTACT HAD TO APPLY FORCE TO THE STEERING WHEEL IN ORDER TO STEER THE VEHICLE. IN ADDITION, "POWER STEERING ASSIST FAULT" WAS DISPLAYED ACROSS THE MESSAGE BOARD. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 65,000. UPDATED 07/12/16*LJ THE CONSUMER STATED THERE WERE NO CODES, WHEN THE DEALER HOOKED THE VEHICLE UP TO THE COMPUTER. UPDATED 07/14/16.*JB

TOOK CAR IN TO FORD DEALER FOR SERVICING PER RECALL 15S34 ON 4/27/16. DEALER NOTIFIED ME THAT BRAKE LIGHTS ARE; "....STUCK ON WHEN PARKING LIGHTS OR HEADLIGHTS ARE ON -- THEY WORK IF HEADLIGHTS ARE OFF ....". (SEE NOUGHTON FORD AURORA, CO INVOICE # FOCS418452). THIS IS A HAZARD!!!!!