2010 MERCURY MILAN Complaints

THE VEHICLE SPORADICALLY LOSES POWER AND THE "WRENCH" LIGHT GOES ON INDICATING A SUPPOSED ENGINE PROBLEM. WHEN THE VEHICLE IS TURNED OFF AND RESTARTED, THE ENGINE PERFORMS NORMALLY UNTIL THE NEXT TIME THIS SPORADIC FAILURE OCCURS. IT HAS REPEATED ITSELF SEVERAL TIMES IN THE LAST FEW WEEKS, AND THE TROUBLE CODE THAT HAS BEEN LOGGED IS P2112, WHICH RELATES TO A THROTTLE BODY FAILURE. FORD ISSUED AN EXTENDED WARRANTY COVERING SEVERAL MODEL YEARS AND MODELS (INCLUDING 2010 MERCURY MILANS) WITH THIS STYLE THROTTLE BODY, AND THE WARRANTY REPORTEDLY COVERS THE REPAIR AND REPLACEMENT UP TO TEN YEARS OR 150,000 MILES. FOR SOME REASON, EVEN THOUGH MY CAR USES THE SAME THROTTLE THROTTLE BODY AS OTHER AFFECTED MILANS, MY VIN NUMBER HAS NOT BEEN INCLUDED IN THE EXTENDED WARRANTY, THOUGH IT SHOULD BE. NOW IT SEEMS THAT I AM GOING TO HAVE TO FIGHT TO GET FORD TO COVER THIS REPAIR/REPLACEMENT DESPITE THE FACT THAT THEY HAVE ALREADY ACKNOWLEDGED THE PROBLEM ON OTHER, VIRTUALLY IDENTICAL, VEHICLES. ANY HELP YOU CAN PROVIDE WOULD BE GREATLY APPRECIATED!

STEERING DOES NOT TURN. IT CAME WITHOUT WARNING. I TURNED ON THE CAR TO GO TO WORK TO FIND OUT IT DOESN'T WORK. CAN'T TURN LEFT AND CAN'T TURN RIGHT . IT IS VERY VERY HARD TO TURN THE STEERING WHEEL. IT'S BEEN LIKE THIS FOR ALMOST A MONTH. THIS IS THE ONLY CAR I HAVE AND I'M AFRAID I MIGHT CRASH GOING TO WORK ALL BECAUSE OF THE STEERING WHEEL NOT WORKING. I WONDER IF ANYBODY HAS BEEN KILLED (HOPE TO GOD NOT) BY THIS MALFUNCTION IT NEEDS TO FIXED ASAP

FIRST OF ALL THIS HAS HAPPENED ON SEVERAL OCCASIONS. DRIVING DOWN THE INTERSTATE THE CAR WILL STALL AND BEGIN TO SHAKE AND PUTS A WRENCH ICON ON THE DASH, THE VEHICLE HAS NO RESPONSE TO THE ACCELERATION PEDAL. I HAVE TO PULL OVER AND SH U THINK THE CAR OFF A FEW MINUTES AND THEN GO AGAIN. IT HAS ALSO HAPPENED SEVERAL TIMES WHILE PULLING ACROSS TRAFFIC FROM A STOP, ONE TIME NEARLY GETTING ME HIT FROM ONCOMING TRAFFIC. IT IS IMPOSSIBLE TO TELL WHEN OR WHERE THIS WILL HAPPEN. I HAVE CALLED FORD AND WAS DENIED A REPAIR BECAUSE MY VIN WAS NOT ON THE RECALL LIST FOR THE THROTTLE BODY EVEN THOUGH IT HAS THE SAME PROBLEM AS THE ONES COVERED. I HAVE HAD THE DIAGNOSTIC TEST AND RECEIVED CODES THAT MATCH AS WELL.

I WAS DRIVING TO WORK AND A LIGHT CAME ON WHICH I HAVE NOT SEEN BEFORE AS WELL AS TWO CONSOLE MESSAGES THAT READ "SERVICE POWER STEERING NOW" AND "SERVICE ADVANCETRAC." MY STEERING BECAME NOTICEABLY HEAVIER AS I DROVE AND THEN COMPLETELY LOST POWER STEERING AS I PULLED INTO A PARKING LOT. I HAD TO STOP IN THE MIDDLE OF THE PARKING LOT AND SLOWLY WITH GREAT EFFORT I WAS ABLE TO ANGLE THE CAR INTO A PARKING SPOT. THERE WERE NO NOISES. I TOWED THE VEHICLE TO A NEAR BY AUTO SHOP AND THEY DIAGNOSED A FAULTY ELECTRIC POWER STEERING AND QUOTED ME $1750 FOR REPAIR.

WHILE AT COLLEGE MY SON CALLED AND SAID THE POWER STEERING WENT OUT IN HIS CAR. TOOK IT TO A REPAIR SHOP WHICH REFERRED ME TO A DEALER SINCE THEY WHOLE STEERING GEAR SYSTEM HAD TO BE REPLACED AND THE COMPUTER WOULD HAVE TO BE PROGRAMMED. THIS IS GOING TO BE BETWEEN 1800-2500 REPAIR. I FOUND THIS SITE AND IT SEEMS TO BE A MODEL WIDE ISSUE. I AM HOPING THAT THE RECALL ON THE 2011 AND 2012 WILL BE EXPANDED TO INCLUDE THE 2010.

A FEW MONTHS AGO, THE SPEAKER FOR THE REAR PARKING AID AND CROSS-TRAFFIC WARNING SYSTEM BECAME MUFFLED, FOLLOWED BY RANDOM FLASHING OF TWO DASH WARNING LIGHTS READING CHECK REAR PARK AID AND CROSS TRAFFIC SYSTEM FAULT. THE BASIC WARNING SYSTEMS STILL FUNCTIONED. AT A SERVICE VISIT TO MY FORD DEALER, THE COMPUTER CODES WERE READ AND SYSTEM REBOOT WAS PERFORMED. AS THE DEALER INVOICE STATES, IF LIGHT COMES BACK ON WILL NEED PARKING AID MODULE AND SPEAKER $567.00 PLUS TAX. DRIVING AWAY FROM THE DEALER THAT DAY, THE WARNING LIGHTS DID COME BACK ON, AND A WEEK LATER, THE TWO SYSTEMS STOPPED WORKING ALTOGETHER, LEAVING JUST THE CONSTANT BACK AND FORTH OF THE TWO WARNING LIGHTS. (THESE WARNING LIGHTS ALSO NEGATE THE DASHBOARDS COOLANT TEMPERATURE GAUGE.) A CALL TO THE FORD CUSTOMER RELATIONSHIP CENTER CONFIRMED THAT NO RECALLS WERE ACTIVE FOR THIS PROBLEM, AND AS I KNEW, THE CAR WAS OUT OF WARRANTY.

WHILE I WAS BACKING OUT OF MY DRIVEWAY ON SATURDAY MY POWER STEERING WENT OUT. THERE WAS A MESSAGE SAYING POWER STEERING ASSIST FAULT. THIS HAS HAPPENED 2 TIMES BEFORE AND WHEN I SHUT THE CAR OFF AND TURN BACK ON THE MESSAGE GOES AWAY AND I HAVE POWER STEERING BACK. THIS SATURDAY WAS NOT THE CASE, THE WARNING DIDN'T GO AWAY AND THE CAR WAS NOT DRIVABLE. I HAD THE CAR TOWED TO LOCAL FORD DEALERSHIP AND THEY TOLD ME IT WAS THE STEERING GEAR AND IT WOULD COST AROUND $1800. I'VE RESEARCH THE RECALLS AND FOUND A LOT OF COMPLAINTS ABOUT THIS SAME ISSUE. IN FACT THE 2011 MILAN HAS A RECALL FOR THE SAME ISSUE!

WHEN DRIVING MY VEHICLE DOWNHILL, THE BRAKES DO NOT GRAB AT ALL. MOST TIMES ON THE ROAD, THEY WORK FINE. HAD MECHANIC CHECK MASTER CYLINDER, PADS AND ROTORS. ALL CHECKED OUT FINE. HE'S HAD OTHER VEHICLES WITH SAME PROBLEM, CHANGED ALL THE PREVIOUS LISTED PARTS WITHOUT ANY SUCCESS. UPON CHANGING THE ABS MODULE, THE PROBLEM IS SOLVED. MY HUSBAND'S COMPANY HAS A FLEET OF FORD FUSIONS (BASICALLY SAME CAR AS MY MILAN) AND PEOPLE HAVE ENCOUNTERED THIS SAME PROBLEM WHICH HAS BEEN RESOLVED WHEN THE ABS MODULE IS CHANGED. I HAVE ALSO READ OF MANY OTHER COMPLAINTS REGARDING THE EXACT SAME ISSUE ONLINE. I BELIEVE THIS POSES AN EXTREMELY DANGEROUS SITUATION. THE BRAKE PEDAL GOES COMPLETELY TO THE FLOOR. I HAVE TO USE MY EMERGENCY BRAKE. I HAVE TO WONDER HOW MANY ACCIDENTS WERE CAUSED DUE TO THE ABS MODULE INTERFERING WITH THE BRAKES ABILITY TO WORK PROPERLY. MY CAR CURRENTLY ONLY HAS 25,000 MILES AND HAS ALREADY BEEN RECALLED FOR THEIR LIGHTS. I TRULY BELIEVE FORD IS AWARE THIS IS A PROBLEM BUT IS DENYING ANY RESPONSIBILITY. ## VIN PASSED ## MERCURY MILAN 2010 ##

TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE VEHICLE WAS PARKED AND UPON RETURNING TO THE VEHICLE, THE CONTACT WAS UNABLE TO SHIFT THE GEAR SELECTOR LEVER OUT OF THE PARK POSITION. THE CONTACT STATED THAT THE GEAR SELECTOR LEVER SEIZED AND WAS UNABLE TO BE RELEASED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 55,000.

JUNE 2015: MADE A 'HARD STOP' TO GET OUT OF PATH OF EMERGENCY VEHICLE. MADE 2 TURNS (SLOWING CAR DOWN) AND SAFELY MADE TURNS WITHOUT INCIDENT. THIRD TURN (RIGHT TURN), RELEASED GAS PEDAL, STEPPED ON BRAKES, BRAKE PEDAL WENT LOW (TOWARDS FLOOR), CAR EVENTUALLY STOPPED, APPROXIMATELY 15FT, FURTHER THAN EXPECTED. THIS HAPPENED WITHIN 10 MINUTES FROM INITIAL 'HARD STOP'. CHECKED BRAKE FLUID LEVEL, NOTICED FLUID LEVEL ABOVE MINIMUM LINE, BUT ALSO NOTED FLUID COLOR HAD SOME COLOR (AWARE THAT COLOR IN BRAKE FLUID IS NOT GOOD). MADE APPOINTMENT FOR SERVICE AT DEALERSHIP AUTHORIZED SERVICE CENTER .SERVICE CENTER INDICATED BRAKE LINING PROBLEM (NOT WITHIN TOLERANCE), AND REPLACED THEM. NOTE: CITY DRIVING, DRY DAY, LIGHT MORNING TRAFFIC. NO BRAKE WARNING LIGHT OR ABS WARNING LIGHT ILLUMINATION ON DASH BOARD. JULY 2015: EXITING ONE HIGHWAY TO GET ONTO ANOTHER HIGHWAY, NEEDED TO BRAKE TO GET ONTO EXIT RAMP. TOOK FOOT OFF GAS PEDAL, SIGNALED TO TURN RIGHT, STEPPED ON BRAKE TO SLOW DOWN AND EXIT. BRAKE PEDAL WENT LOW (TOWARDS FLOOR), CAR TOOK MORE TIME TO SLOW DOWN THAN ANTICIPATED. MADE WAY TO DESTINATION (AT REDUCED SPEED) AND DEPRESSED BRAKE PEDAL TO IDENTIFY IF/HOW CAR COULD STOP. CALLED SERVICE CENTER, EXPLAINED WHAT OCCURRED AND BROUGHT CAR BACK TO SERVICE CENTER. SERVICE CENTER IDENTIFIED MASTER CYLINDER NEEDED REPLACING AND IT WAS REPLACED. NOTE: HIGHWAY DRIVING, DRY DAY, MIDDAY TRAFFIC-LIGHT. NO BRAKE WARNING LIGHT OR ABS WARNING LIGHT ILLUMINATION ON DASH BOARD. AUGUST 2015: LOCAL DRIVING, ON HIGHWAY, EXITING TO THE RIGHT, TOOK FOOT OFF GAS PEDAL, THEN STARTED TO DEPRESS BRAKE PEDAL. CAR STARTED TO SLOW DOWN THEN FELT RAPID THUMPING UNDERFOOT WHILE DEPRESSING BRAKE PEDAL, BRAKE PEDAL WENT LOW (TOWARDS FLOOR). CAR EVENTUALLY STOPPED. CHECK BRAKE FLUID LEVEL (AT MAX LINE) AND FLUID COLOR CLEAR. CAR TOWED TO DEALERSHIP SERVICE CENTER. IT IS STILL THERE.