2010 MERCURY MILAN Complaints

THE DRIVER SIDE OUTER TAIL LIGHT IS PARTIALLY OUT. THE OUTER 2 SEGMENTS STILL LIGHT UP, BUT THE INNER 5 ARE OUT. IF YOU TAP THE LIGHT IT FLICKS ON FOR A SECOND ON THEN GOES OUT AGAIN. THE LIGHTS DO NOT ILLUMINATE WHEN THE BRAKE IS PRESSED EITHER. *JS

THE DRIVER'S SIDE BREAK LIGHT IS HYDERACTIVE WHEN MY HEADLIGHTS ARE ON. WHEN THE HEADLIGHTS ARE OFF THE BREAK LIGHT WORKS FINE. THIS SEEMS TO BE A POPULAR ISSUE WITH MANY MERCURY MILIANS. THE PART WAS 377.00 TO REPLACE IT AND I HAVE NO HAD THE CAR A FULL YEAR. ALSO MY DRIVER'S SIDE ACTUATOR IN MY HEADLIGHT WENT AS WELL. MY FIRST CAR PURCHASED EVER AND IT WAS FORD AND I HAVE HAD NOTHING BUT ISSUE WITH THE CAR. DISAPPOINTING. *JS

I WAS ISSUED A WARNING BY LOCAL POLICE THAT MY LEFT REAR TAILLIGHT WAS NOT WORKING. THIS IS AN LED ARRAY THAT HAS BEEN REPLACED ONCE BEFORE. ON INVESTIGATION, I OBSERVED THAT THE TAILLIGHT ONLY WORKS INTERMITTENTLY, AND WILL FLICKER ON AND OFF WHEN THE HEADLIGHTS ARE ON. FURTHER, THERE IS NO BRIGHTNESS DIFFERENCE BETWEEN BRAKING AND NON BRAKING INTENSITY. *TR

TAIL LIGHTS STAY ILLUMINATED BRIGHT WHENEVER THE HEAD/PARKING LIGHTS ARE ON. HAVE BEEN TOLD THIS NUMEROUS TIMES EVEN BY TENN HIGHWAY PATROL. TOOK IT MTN VIEW FORD, MY REGULAR DEALER WHO REPLACED THE BRAKE LIGHT SWITCH UNDER PREMIUMCARE FOR THE $100 DEDUCTIBLE. THEN THEY TOLD ME THAT I NEEDED TO REPLACE BOTH OF MY TAIL LIGHTS WHICH IS $375 EACH PLUS LABOR DUE TO THE FACT THAT THEY WERE LED LIGHTS AND COULD NOT BE REPAIRED. THIS VERY DISHEARTENING SINCE I SEE THAT THIS IS EVIDENTLY A COMMON PROBLEM WITH THESE VEHICLES AND IS NOT COVERED UNDER THE EXTENDED WARRANTY. I GUESS FORD KNEW THAT THERE WOULD BE A PROBLEM WITH THE LIGHTS AND EXCLUDED IT. I NEED THE NHTSA TO HAVE A RECALL ISSUED SO FORD WILL ADMIT THEIR PROBLEM AND MAKE IT RIGHT FOR THEIR CONSUMERS. THE APPROXIMATELY $1000 DOLLARS TO REPAIR THIS IS UNREASONABLE WHEN A SIMPLE BULB CHANGE COULD HAVE RESOLVED THE PROBLEM. YES, I DID HAVE A THROTTLE BODY PROBLEM WHICH WAS REPAIRED UNDER MY WARRANTY BEFORE THE RECALL AND WHEN THE RECALL WAS ISSUED MTN VIEW FORD SENT ME A CHECK FOR MY $100 DEDUCTIBLE. I WONDER WHAT WILL GO WRONG NEXT. THE ONLY INJURY OR FATALITY DUE TO THIS IS MAY WALLET. *TR

TL*THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 30 MPH, THE SERVICE ADVANCE TRACK AND THE POWER STEERING LIGHTS ILLUMINATED AS THE POWER STEERING SEIZED. THE FAILURE RECURRED ON MULTIPLE OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER AND WAS NOT REPAIRED OR DIAGNOSED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 94,000. THE VIN NUMBER WAS NOT AVAILABLE.

MY 2010 MERCURY MILAN HYBRID WAS PURCHASED NEW IN JUNE, 2010. IN FEBRUARY, 2013, THE REAR, PASSENGER SIDE TAIL LIGHT WENT OUT. I TRIED TO BUY A REPLACEMENT BULB AT AN AUTO PARTS STORE ONLY TO DISCOVER THERE WAS NO REPLACEMENT PART NUMBER IN THEIR BOOKS FOR MY CAR. ON FEBRUARY 8, 2013, THE DEALERSHIP TOLD ME THE ENTIRE REAR LIGHT ASSEMBLY HAD TO BE REPLACED BECAUSE IT WAS A SEALED SYSTEM. I WAS FORTUNATE THAT THE WORK COULD BE DONE UNDER WARRANTY AT THAT TIME. THEN IN JAN., 2015, A DRIVER WHO HAD BEEN BEHIND ME, KINDLY TOLD ME THAT THE DRIVER'S SIDE REAR BRAKE LIGHT WAS ON ALL THE TIME. THERE ARE NUMEROUS POSTS ON THE INTERNET DESCRIBING BOTH PROBLEMS (BULB BURN OUT AND BRAKE LIGHTS STAYING ON). AGAIN, THE ENTIRE LIGHT ASSEMBLY HAD TO BE REPLACED BY THE DEALERSHIP, THIS TIME AT MY EXPENSE. THE REPLACEMENT COST WAS $547.59. ON JANUARY 29, 2015, I PHONED FORD MOTOR COMPANY TO LODGE A COMPLAINT AND INQUIRE ABOUT A RECALL ON THESE INFERIOR LIGHT ASSEMBLIES, OR MONETARY SUPPORT FROM FORD ON THIS ISSUE. I WAS TOLD ALL COMPLAINTS TO THE MFG. ARE RECORDED AND TRACKED, BUT THE CUSTOMER SERVICE REP. WAS NOT AWARE OF THE PROBLEM. SHE COULD DO NOTHING FOR ME RETROACTIVELY AND SUGGESTED I CALL THE DEALERSHIP'S SERVICE MANAGER TO SEE IF HE/SHE HAD ANY PROGRAMS IN PLACE TO HELP. (WOULDN'T THOSE PROGRAMS COME FROM THE MFG.??) I ASKED IF THE PART HAD BEEN REDESIGNED AND WAS TOLD THE DEALERSHIP'S SERVICE MANAGER WOULD HAVE THAT INFORMATION ALSO. I THEN SPOKE TO THE DEALERSHIP'S SERVICE MANAGER WHO TOLD ME THE PART NUMBER FOR THE ASSEMBLY HAS NOT CHANGED, INDICATING THE PROBLEMS HAVE NOT BEEN ADDRESSED. IT IS TOTALLY UNREASONABLE TO HAVE TO PAY ALMOST $550. TO CHANGE A FAILED TAIL LIGHT BULB, ESPECIALLY WHEN THE REPLACEMENT ASSEMBLIES HAVE THE SAME FLAW AND POTENTIAL TO FAIL AGAIN. I FEEL FORD SHOULD CORRECT THE PROBLEM AND RECALL THE ASSEMBLIES. *TR

POWER STEERING COMPLETELY GONE 5 MIN AFTER WARNING LIGHT AND CHIME SOUNDED, AND DISPLAY ON DASH SAID POWER STEERING FAILURE AND SERVICE ADVANCETRAC NOW. SEEMS VERY DANGEROUS TO BE DRIVING AND ONLY HAVE 5 MINUTES BEFORE YOU LOSE YOUR STEERING. WARNING LIGHT WAS A CAR WITH CURVY TIRE TRACKS. THIS NEEDS A RECALL DUE TO ITS DANGEROUS IMPLICATIONS. *TR

WHEN THE HEADLIGHTS ARE ON THE REAR DRIVER'S SIDE TAIL LIGHT DOES NOT LIGHT AS BRIGHTLY AS THE PASSENGER SIDE. I HAVE HAD SEVERAL PEOPLE BRING THIS TO MY ATTENTION BEGINNING IN APPROXIMATELY SEPT 2014. MY SISTER IN LAW FOLLOWED ME ONE NIGHT AND IT DROVE HER ABSOLUTELY CRAZY. I HAVE HAD MANY PEOPLE EXPRESS CONCERNS THAT I MAY GET STOPPED FOR THIS. I INQUIRED YESTERDAY AT THE FORD DEALER ABOUT GETTING THIS FIXED AND WAS TOLD THAT THE WHOLE UNIT NEEDS TO BE REPLACED BECAUSE THEY ARE LED LIGHTS. APPROXIMATE COST IS $410 PLUS TAX. I SINCE HAVE LOOKED ON LINE TO INQUIRE ABOUT REPLACING IT MYSELF AND FOUND THAT THIS IS A COMMON PROBLEM FOR MERCURY MILANS AND FORD FUSIONS. *TR

IT FIRST STARTED WITH THE PASSENGER REAR TAIL LIGHT. THE LED BRAKELIGHT FAILED, LED LIGHTS ARE KNOWN TO LAST FOR 20+ YEARS AND THESE LASTED ABOUT FOUR. AFTER THAT A BULB WENT OUT, WHEN THE BULB WAS REPLACED IT STILL DIDN'T RESOLVE THE ISSUE. THERE ARE TWO COMPONENTS TO THE TAIL LIGHT, AN INNER LIGHT ATTACHED TO THE REAR TRUNK AND A OUTER LIGHT ON THE ACTUAL REAR BODY. FIRST, THE INNER PASSENGER WENT OUT, THEN THE INNER DRIVER'S AND THEN THE OUTSIDE PASSENGER. NOW FINALLY, THE OUTSIDE DRIVER'S SIDE HAS STARTED FLICKERING. DOING MINOR GOOGLE SEARCHES IMMEDIATELY RETURNS RESULTS WITH OTHER VEHICLES HAVING THE SAME PROBLEM. *TR

DRIVING DOWN THE ROAD POWER STEERING WAS LOST AND CONTROL OF THE VEHICLE WAS LOST CAUSING TO HIT A CURB DAMAGING RACK AND PINION TIE ROD ENDS, WHEELS AND TIRES AND ALIGNMENT. *TR