2010 MERCURY MILAN Complaints

IT HAS BEEN THREE WEEKS SINCE I PURCHASED A 2010 MERCURY MILAN WITH 41,000 MILES BUT LAST NIGHT I DISCOVERED BOTH REAR BRAKE LIGHT ILLUMINATED WITH THE HEADLIGHTS ON. MY PROFESSION IS IN THE SAFETY FIELD WHICH LEADS ME TO SAY THAT IF THIS VEHICLE WAS ON MY JOB SITE IT WOULD BE TAGGED OUT OF SERVICE DUE TO IMPROPER SAFETY EQUIPMENT. I HAVE HAD ISSUES WITH FORD MOTOR COMPANY IN THE PAST AND EVEN THOUGH I DO LIKE THEIR PRODUCTS THEY HAVE TO TAKE RESPONSIBILITY AND BE ACCOUNTABLE FOR WHAT THEY SELL TO INDIVIDUALS. THERE SHOULD BE A RECALL FOR THIS SAFETY EQUIPMENT. I WILL NOT ALLOW MY FAMILY TO OPERATE THIS VEHICLE IN IT'S PRESENT CONDITION. *TR

TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED THAT WHEN THE HEADLIGHTS WERE ENGAGED, THE DRIVER'S SIDE BRAKE LIGHT FAILED TO ILLUMINATE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN REPLACED THE DRIVER'S SIDE BRAKE LIGHT. HOWEVER, THE FAILURE RECURRED. IN ADDITION, THE CONTACT STATED THAT THE DRIVER'S SIDE DOOR HANDLE FRACTURED. THE CONTACT MENTIONED THAT IN ORDER TO EXIT THE VEHICLE HE HAD TO USE THE EXTERIOR DOOR HANDLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 72,000.

THE LEFT REAR OUTER BRAKE LIGHT ASSEMBLY LED LIGHTS HAVE FAILED. I EXPECTED TO BE ABLE TO PICK UP A REPLACEMENT AT THE LOCAL AUTO PARTS DEALERSHIP. I FOUND OUT THAT I HAD TO GET THE PART FROM MY FORD DEALER. I CAN NOT SIMPLY REPLACE THE LED ASSEMBLY. IT WILL COST NEARLY $400.00 FOR ME TO PURCHASE A NEW BRAKE LIGHT ASSEMBLY. THIS IS A RIDICULOUSLY HIGH PRICE TO PAY FOR THE REPLACEMENT OF A BRAKE LIGHT. I FEAR THE HIGH COST WILL CAUSE MANY MILAN DRIVERS TO CONTINUE TO DRIVE WITHOUT ADEQUATE LIGHTING ON THEIR VEHICLES. FORD SHOULD EITHER REPLACE THE PART FOR FREE, OR GREATLY REDUCE THE COST OF THE ASSEMBLY DUE TO THEIR DESIGN FAILURE. *TR

INTERMITTENT ELECTRICAL CONNECTIVITY AND ISSUE WITH THROTTLE. CAR HAS HAD PROBLEMS SINCE WE RECEIVED IT IN NOVEMBER 2010. INTO WALKER FORD CLEARWATER 4 TIMES RECORDED - 2 OTHER TIMES NOT. SERVICE DEPARTMENT HAS REPLACED THROTTLE BODY 11/12 AND COMPLETED RECALL 13B17 (6/2014) BUT THE SAME EXACT ISSUES PERSIST. SERVICE DEPARTMENT STATED AT LEAST 4 TIMES THAT THEY CANNOT REPLICATE THE ISSUE OR FIND THE ISSUE. CALLED CUSTOMER SERVICE WEEK OF OCTOBER 14, 2014 AND WAS ASSIGNED [XXX] (866-631-3788 - EXT [XXX]) WHO WE TALKED TO AT LENGTH AND SEND A FOLLOW UP EMAIL (OCTOBER 16, 2014) . CALLED TWICE AND NOT RETURNED OUR CALLS. [XXX]. SAID SHE WOULD BE BACK TO US IN A FEW DAYS WITH A SOLUTION AND HAVE A SERVICE DEPARTMENT PREPARED TO FIX THE CAR. IT HAS NOW BEEN OVER 15 DAYS SINCE THE ORIGINAL CONVERSATION. WE ARE AFRAID TO DRIVE THE CAR BECAUSE,IT HAS SUDDEN REDUCTION OF ENGINE POWER, REVS INTO A HIGH GEAR WITH NO MOVEMENT WHILE TRAVELING AT 30-55 MPH, AND TWICE HAS DIED IN THE MIDDLE OF INTERSECTION. SAME ISSUES AS DESCRIBED IN NHTSA ACTION NUMBER PE13003. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED THAT AFTER REFUELING THE VEHICLE, THERE WAS A FUEL ODOR AND LEAKING FUEL. THE VEHICLE WAS TAKEN TO A DEALER, WHO DIAGNOSED THAT THE FUEL TANK NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS UNAVAILABLE. THE APPROXIMATE FAILURE VEHICLE WAS 54,000.

WE PURCHASED THIS VEHICLE NEW IN 2010. IN 2012 WE NOTICED FLICKERING IN LEFT REAR TAIL LIGHT ASSEMBLY, WHICH WAS INTERMITTENT, THIS OCCURRED AT APPROXIMATELY 40,000 MILES. IN OCTOBER 2014 AT APPROXIMATELY 83,000 MILES WE NOTICED THAT WHEN THE HEAD LIGHTS WERE TURNED ON THAT THE BRAKE LIGHTS STAYED ON CONSTANTLY EVEN WHEN THE BRAKES WERE NOT APPLIED. *TR

LED TAILLIGHTS ARE ON HIGH (AS IF BRAKE PEDAL IS DEPRESSED) AT ALL TIMES CAUSING OTHER VEHICLE DRIVERS TO NOT KNOW WHEN THE MILAN IS BRAKING. FORD DEALERSHIP STATES THAT THESE ARE DEFECTIVE LED BULBS ($400 REPLACEMENT COST) WHICH IS NOT COVERED BY THE WARRANTY. *TR

WHILE DRIVING ON A 4 LANE HIGHWAY, MY CAR JERKED AND THE WRENCH WARNING LIGHT CAN ON AND NO ACCELERATION WHILE I PRESSED THE GAS PEDAL. I WAS ABLE TO GET THE CAR TO COAST TO SAFETY AND WHEN I STOPPED THE CAR IS WAS JERKING BACK. I TURNED THE CAR OFF FOR A FEW MINUTES AND TURNED IT BACK ON, IT STARTED UP AND RAN FINE. THIS INCIDENT HAPPENED AGAIN TODAY WHILE DRIVING IN TOWN, NOT ONCE BUT TWICE WHILE I WAS DRIVING 15 MPH AND THE 2ND INCIDENT TODAY ABOUT 30 MPH. BOTH OF THESE TIMES I WAS ABLE TO GET OFF THE ROAD SAFELY, AND GOT THE CAR TO RESTART AND MAKE IT HOME 45 MILES AWAY. I AM AFRAID TO DRIVE MY CAR, THAT IN HEAVY TRAFFIC, THIS COULD CAUSE A SERIOUS ACCIDENT. *TR

WHILE DRIVING FELLOW MOTORIST ADVISED MY LEFT REAR LIGHT NOT OPERATING. VISIT TO DEALER CONFIRMED AND PRICE TO REPAIR $400 PLUS LABOR. THAT SEEMS A BIT HIGH TO REPLACE A LIGHT BULB! FORGET IT I WILL DRIVE UNTIL TICKETED. HOWEVER JUST BEFORE MY 3 YR WARRANTY WAS UP IT HAPPENED BUT ON THE RIGHT REAR EXTERIOR. THAT INCIDENT WAS AT NO CHARGE AT THE DEALERSHIP. WHY BOTH IN SUCH A SHORT PERIOD OF TIME WITH SUCH A NEW CAR? *TR

REAR LED TAILLIGHT MALFUNCTIONS. COST TO REPLACE IS NEARLY $400.00. THIS SEEMS A VERY HEIGHT COST TO MAINTAIN A NECESSARY AND LEGALLY REQUIRED PIECE OF SAFETY EQUIPMENT. *TR