2010 MERCURY MILAN Complaints

I PURCHASED THIS CAR USED FROM THE DEALER. AFTER ONLY TWO DAYS, I WAS TOLD MY BRAKE LIGHT IS OUT. WHILE THE VEHICLE WAS STILL UNDER WARRANTY, THE DEALER REPLACED THE RIGHT TAIL LIGHT ASSEMBLY. 9/17/14, THE BRAKE LIGHTS APPEAR TO WORK,UNTIL THE HEAD LIGHTS COME ON OR ARE TURNED ON. THE LEFT REAR BRAKE LIGHT DOES NOT COME ON AND THE RIGHT LIGHT STAYS ILLUMINATED, AS IF THE BRAKES ARE BEING APPLIED, WHEN THE HEAD LIGHTS ARE IN USE. I AM TOLD BY THE DEALER THE REAR BRAKE LIGHT ASSEMBLY AGAIN NEEDS REPLACED, BUT WILL COST $400.00. OBVIOUS DEFECT OR MALFUNCTION IN THE SAFETY FEATURE (BRAKE LIGHTS).

I PURCHASED THE CAR NEW IN AUGUST 2010. IN JUNE 2012 I NOTICED A PROBLEM WITH THE LEFT TAIL/BRAKE LIGHT. WHEN THE HEADLIGHTS WERE OFF, THE BRAKE LIGHTS WORKED PROPERLY WHEN THE BRAKE PEDAL WAS DEPRESSED. HOWEVER, WITH THE HEADLIGHTS ON, INSTEAD OF THE LEFT TAIL LIGHT BEING ON, THE BRIGHTER BRAKE LIGHT WAS ON ALL THE TIME. THIS COULD LEAD THE DRIVER BEHIND ME TO THINK I AM APPLYING MY BRAKES WHEN I AM NOT. THE REAR LAMPS ON THIS CAR ARE LED, NOT REGULAR BULBS. THE ONLY FIX IS TO REPLACED THE ENTIRE SEALED ASSEMBLY; THE CAR WAS STILL UNDER WARRANTY, SO THE DEALER REPLACED THE LAMP ASSEMBLY AT NO CHARGE. NOW, 2 YEARS LATER, I AM HAVING A SIMILAR PROBLEM WITH THE LAMP ASSEMBLY THAT WAS REPLACED. SINCE THE CAR IS NOW OUT OF WARRANTY, FORD WILL NOT DO ANYTHING ABOUT IT. I WOULD HAVE TO PURCHASE THE LAMP ASSEMBLY (WHICH MY RESEARCH SHOWS IS A DEALER-ONLY PART) FOR OVER $400. AND PRESUMABLY, WHEN IT FAILS AGAIN AFTER 2 YEARS, I GET TO SPEND ANOTHER $400 FOR ANOTHER ONE. SINCE MILANS ARE NO LONGER BEING MADE, WHAT WILL WE DO YEARS DOWN THE ROAD WHEN THIS PART IS NO LONGER AVAILABLE FROM ANYONE AT ANY PRICE? JUNK THE CAR BECAUSE THE REAR LIGHTS DON'T WORK PROPERLY? I HAVE RESEARCHED THIS, AND MANY MILAN OWNERS HAVE THE SAME PROBLEM. THIS IS CLEARLY A SAFETY ISSUE, AND IT IS OBVIOUS THAT THESE ASSEMBLIES ARE DEFECTIVE. I FEEL THAT FORD SHOULD REDESIGN THESE TO BE RELIABLE (OR ALTERNATIVELY, DESIGN A REPLACEMENT THAT USES STANDARD BULBS INSTEAD OF LEDS), THEN ISSUE A RECALL AND REPLACE THEM AT NO CHARGE FOR THE LIFE OF THE CAR. *TR

WHILE DRIVING THE VEHICLE ON THE HIGHWAY ON 9/2, THE WRENCH WARNING LIGHT CAME ON AND THE CAR LOST POWER AND STARTED SHAKING. WE HAD TO DODGE TRAFFIC TO LIMP OFF THE ROAD AND STOPPED THE ENGINE. UPON STARTING AGAIN, THE WARNING LIGHT WAS CLEARED AND WE HESITANTLY DROVE HOME. WE CALLED THE LOCAL FORD DEALERSHIP AND WERE TOLD THAT IF THE LIGHT CAME ON AGAIN, TO NOT SHUT OFF THE ENGINE AND TO DRIVE DIRECTLY TO THE DEALERSHIP. THE NEXT DAY (9/3) MY WIFE WAS DRIVING THE CAR ALONE AND THE WARNING CAME ON AGAIN, SHE LOST SPEED AND THE VEHICLE STARTED SHAKING BADLY. SHE LIMPED AS SAFELY AS SHE TO THE DEALERSHIP AND WAS TOLD SHE HAD TO LEAVE THE CAR THERE BECAUSE IT WAS UNSAFE TO DRIVE. THE FOLLOWING DAY (9/4) WE WERE TOLD THAT THE THROTTLE BODY (ETB) NEEDED TO BE REPLACED. BECAUSE WE NEEDED THE CAR FOR A DOCTOR'S APPOINTMENT AND BECAUSE THE CAR WAS "UNSAFE TO DRIVE", WE AUTHORIZED THEM TO REPLACE THE ETB. AFTER RESEARCHING THE ISSUE, WE FOUND THAT THE ETB WAS EXACTLY THE SAME ONE THAT WAS PART OF THE NHTSA INVESTIGATION, WHICH INCLUDED THE ESCAPE/ MARINER HYBRIDS, BUT SURPRISINGLY DID NOT INCLUDE THE FUSION/MILAN HYBRIDS. TO PRECLUDE A MASSIVE RECALL, FORD LAUNCHED A CUSTOMER SATISFACTION PROGRAM THAT BLATANTLY EXCLUDED THE FUSION/ MILAN HYBRIDS, EVEN THOUGH THEY USE THE IDENTICAL DEFECTIVE ETB. AS PART OF THE CUSTOMER SATISFACTION PROGRAM, FORD ISSUED EXTENDED WARRANTIES OF 10 YR/150,000 MILES FOR THE ETB. SINCE THE SAME DEFECTIVE ETB WAS USED IN THE 2010 FUSION/MILAN HYBRIDS, IT POSES THE SAME SAFETY ISSUE AS IN THE OTHER "COVERED" VEHICLES. AS SUCH, IT SHOULD BE FURTHER SCRUTINIZED BY THE NHTSA AND/OR SUBSEQUENTLY COVERED BY THE SAME FORD CUSTOMER SATISFACTION PROGRAM. FORD CLEVERLY CONCEDED TO THE PROGRAM TO PRECLUDE A MASSIVE RECALL AND THEN BLATANTLY EXCLUDED 40,000 TO 50,000 FUSION/MILAN HYBRIDS, THAT ARE EQUALLY DEFECTIVE AND UNSAFE. NHTSA, PLEASE HELP. *TR

NOTICED LEFT OUTER TAILLIGHT FLICKERING IN JULY 2014. LIGHT FINALLY WENT OUT. ENTIRE ASSEMBLY WAS CHANGED ON 9/1914. ON 9/9/14 NOTICED THE SAME FLICKERING. LIGHT HAS NOT GONE OUT YET BUT IT IS ONLY A MATTER OF TIME. DEALER WANTS $114 JUST TO LOOK AT IT. THERE ARE A LOT OF COMPLAINTS WITH THIS MODEL. NEEDS RECALL. *TR

A FEW TIMES, PEOPLE DRIVING BEHIND ME HAVE BEEPED AT ME AND I DIDN'T KNOW WHY OTHER THAN MAYBE THEY WERE UPSET I WASN'T DRIVING FAST ENOUGH. THEN ABOUT TWO MONTHS AGO, A POLICE OFFICER PULLED ME OVER TO WARN ME MY TAIL LIGHT WAS NOT WORKING PROPERLY AND TO GET IT FIXED. THE OUTER(QUARTER PANEL) LED TAIL LIGHT ASSEMBLY IS NOT WORKING PROPERLY AND THIS COULD CAUSE AN ACCIDENT FROM BEHIND. I BROUGHT THE CAR TO NAZARETH FORD, WHICH STATED THAT THE LED LIGHTS ARE SUPPOSED TO LAST MUCH MORE THAN FOUR YEARS, BUT IS NOT UNDER WARRANTY. *TR

MY 2010 MERCURY MILAN HYBRID THREW THE WRENCH LIGHT TWICE LAST WEEK. BOTH TIMES, IT LOST NEARLY ALL POWER, AND I HAD TO COME TO A COMPLETE STOP ON THE HIGHWAY. MY FORD DEALER DETERMINED IT WAS THE THROTTLE BODY, FORCING THE VEHICLE INTO A SOFTWARE ENFORCED LIMP MODE. UPON DOING SOME RESEARCH I DISCOVERED THAT THROTTLE BODIES IN MILANS, FUSIONS, AND OTHER VEHICLES HAVE BEEN COVERED BY CUSTOMER SATISFACTION PROGRAM 13N03 FOR 150,000 MILES & 10 YEARS. FOR SOME REASON THE HYBRID MODEL HAS BEEN EXCLUDED FROM THE PROGRAM, INCLUDING A SOFTWARE UPDATE TO PREVENT THE CAR FROM BECOMING DANGEROUSLY UNDERPOWERED IF THE OLD PART FAILED. I HAVE CALLED FORD TWICE, AND BEEN DEEPLY DISSATISFIED WITH HOW MY ISSUE HAS BEEN HANDLED. THEY SEEM TO HAVE NO IDEA WHY THEY EXCLUDED THE HYBRIDS, PERHAPS IT WAS AN OVERSIGHT. THE DEALER HAS VERIFIED THAT THE PART THAT WAS REPLACED IS THE SAME EXACT PART BEING SUPPLIED FOR CUSTOMER SATISFACTION PROGRAM 13N03. I PAID NEARLY DOUBLE AND TOOK A RISK ON BUYING AN EARLY FORD HYBRID. MY CAR HAS ABOUT 1/3 OF THE MILES AND IS ONLY HALF AS OLD AS MANY CARS WITH THE SAME PART THAT HAVE RECEIVED SOFTWARE UPDATES AND FREE REPLACEMENTS WHEN REQUIRED. MY DEALER HAS VERIFIED THAT THE PART THAT WAS REPLACED IS THE SAME PART NUMBER BEING REPLACED UNDER CUSTOMER SATISFACTION PROGRAM 13N03. IT IS DANGEROUS FOR FORD TO NOT NOTIFY HYBRID CUSTOMERS OF THE FAULTY PART, AND EVEN MORE DANGEROUS NOT TO ADDRESS IT VIA SOFTWARE AND IF NECESSARY REPLACEMENT, AS THEY HAVE DONE WITH MOST ALL OTHER CARS USING THE PART. *TR

TL* THE CONTACT OWNS A 2010 MERCURY MILAN. WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE VIBRATED AND THE THROTTLE WARNING INDICATOR ILLUMINATED. THE VEHICLE OPERATED NORMALLY ONCE IT WAS SHUT OFF AND RESTARTED. THE FAILURE OCCURRED MULTIPLE TIMES. THE ENGINE WARNING INDICATOR ALSO ILLUMINATED SPORADICALLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 35,000.

WHEN DRIVING ON THE EXPRESSWAY, THE STEERING WAS JERKY AND STICKING. I GOT AN ERROR MESSAGE SAYING "SERVICE POWER STEERING" AND "SERVICE ADVANCETRAC". TODAY, WHEN I WENT TO START THE CAR, I HAVE THE MESSAGE SAYS "SERVICE POWER STEERING NOW" AND THE WHEEL WILL NOT TURN. *TR

I WAS DRIVING DOWN A MAIN ROAD AT 25MPH AND THE POWER STEERING WENT OUT. THE LIGHT INDICATOR CAME ON AND THE DASH READ AUTOMATIC POWER STEERING FAILURE I COULD HAVE BEEN ON A MAJOR HIGHWAY GOING 65 AND CRASHED AND OR KILLED. I AM REPORTING THIS AS IT SHOULD BE RECALLED!!!! I ONLY HAD THIS CAR 11 MONTHS! I CAN FIX IT BUT AM NOW TOO AFRAID THAT SOMETHING ELSE WILL HAPPEN. I NEED TO KNOW HOW TO FILE A LAWSUIT AS THIS HAD TAKEN A TOLD ON MY WELL BEING. *TR

MY 2010 MERCURY MILAN HAS TWO LIGHTING ISSUES NOT CAUSED BY CUSTOM LIGHTS OR BAD WIRING. THE FIRST IS MY DRIVERS SIDE TAIL LIGHT IS FULLY ILLUMINATED LIKE IM PRESSING THE BRAKE PEDAL WHEN I AM NOT. I TURN MY LIGHTS ON AND IT EITHER FLICKERS OR STAYS ON OR BOTH. I HAVE READ AT LEAST A FEW HUNDRED OTHERS COMPLAINING OF SOMETHING SIMILAR OR WORSE. PLEASE INVESTIGATE IT AND I CAN SHOW YOU A PICTURE IF NEEDED. NOW, THE SECOND IS....MOISTURE GETS INTO MY PLATE LIGHT COVERS CAUSING ONE LIGHT TO SHORT AND THE OTHER TO FLICKER. THIS MAY BE A PROBLEM WITH ALL LICENSE PLATE LIGHT COVERS. I HAVE NOTICED ON THE 2010 FORD FUSION/FOCUS AND THE MERCURY MILAN MODELS THERE IS ALMOST ALWAYS ONE PLATE LIGHT OUT. TAKE NOTE THAT MY LENS COVER ISN'T CRACKED OR COMPROMISED IN ANY VISIBLE WAY. THOSE ARE THE TWO LIGHTING ISSUES I HAVE. ON SOME REPORTS READ I HAVE SEEN THAT FORD KNOWS BUT REFUSES TO REPAIR IT AND MANY OEM FACTORY LIGHTS HAVE THE SAME ISSUE. IT IS A PROBLEM IN THE CIRCUIT BOARD FOR THE L.E.D LIGHTS. PLEASE I URGE YOU TO INVESTIGATE THIS KNOWN ISSUE SO NOBODY GETS INJURED OR KILLED BY FAULTY TAIL LIGHTS. THANK YOU *TR