2010 MERCURY MILAN Complaints

THERE IS A SERIOUS BRAKE LIGHT MALFUNCTION ON 2010 MERCURY MILAN'S THAT FORD DEALERSHIPS ARE CHARGING OWNERS UP TO $1000 TO FIX, EVEN ON CARS THAT ARE BARELY OUT OF WARRANTY! ON THESE VEHICLES, WHEN THE HEADLIGHTS ARE ON, THE BRAKE LIGHTS ARE CONTINUOUSLY ON, WHETHER OR NOT YOUR FOOT IS ON THE BRAKE PEDAL! HUNDREDS OF COMPLAINTS ARE FLOODING THE INTERNET WITH THIS PROBLEM AND FORD IS TURNING A BLIND EYE TO IT! AND, THERE IS NO RECALL!! WE JUST FOUND OUT WE HAD THIS PROBLEM TODAY AFTER TAKING OUR CAR FOR ITS FIRST EVER INSPECTION IN THE DELAWARE LANES (WHICH IT FAILED DUE TO THE MALFUNCTION). THIS IS A HUGE SAFETY HAZARD. OWNERS OF THESE CARS ARE BASICALLY RIDING AROUND WITH NO INDICATION OF BRAKING WHEN THEIR LIGHTS ARE ON AND NO KNOWLEDGE THAT THEY HAVE A PROBLEM. PEOPLE ARE GOING TO BE GETTING REAR-ENDED IN LARGE NUMBERS. IS IT GOING TO TAKE PEOPLE GETTING INJURED AND/OR KILLED LIKE IN THE RECENT GM IGNITION KEY FIASCO BEFORE FORD TAKES ANY ACTION? SOMETHING NEEDS TO BE DONE.

I PURCHASED MY 2010 MERCURY MILAN LAST YEAR IN JULY 2013. THIS WEEKEND I STARTED HAVING AN ISSUE WITH A LOUD THUMPING SOUND COMING FROM UNDER THE HOOD, ON IGNITION, GEAR CHANGING AND ACCELERATION. TOOK IT TO THE DEALER TODAY AND WAS INFORMED THAT MY SUBFRAME IS COMPLETELY BROKEN. IT WAS NEVER WELDED, WHICH I WAS ALSO INFORMED THAT IT SHOULD HAVE BEEN. MEANING THIS WAS AN ISSUE BEFORE I PURCHASED MY VEHICLE. MY ENGINE HAS MOVED 2 INCHES FORWARD, THE TECHNICIAN MOVED MY ENGINE WITH HIS BARE HAND BACK AND FORWARD. BOTH OF MY FRONT WHEEL AXLES ARE BROKEN DUE TO THE PRESSURE OF THE ENGINE NOT BEING SECURED WITH THIS SUBFRAME. I'M NOT REALLY GREAT WITH CAR REPAIRS KNOWLEDGE, BUT EVEN I KNOW THIS IS A MAJOR ISSUE. I BOUGHT THE EXTENDED WARRANTY WITH MY CAR DURING PURCHASE AND THEY WON'T PAY FOR THE REPAIR. I WAS QUOTED $600 FOR PARTS AND $624 FOR LABOR. NOT INCLUDING MY WHEEL AXLES THAT HAVE TO BE REPAIRED DUE TO THIS ISSUE. I HAVE CONTACTED THE BBB AND THE VP OF THE DEALER, CONCERNING THIS ISSUE. THE DEALER WAS SUPPOSED TO DO A COMPLETE INSPECTION OF MY VEHICLE AND THEY DID NOT. THEY SAY THEY STAND BY THEIR INSPECTIONS AND GUARANTEE. NOT THIS TIME!! IT'S NOT FAIR FOR ME TO PAY FOR THIS REPAIR BUT IF I DON'T, I WON'T HAVE A VEHICLE TO DRIVE. FORD HAS TO DO SOMETHING. THIS IS THEIR NEGLIGENCE AND THIS ISSUE COULD HAVE CAUSED A SERIOUS SAFETY ISSUE FOR ME AND MY FAMILY. I WILL UPDATE THIS POST AS I FIND OUT MORE INFORMATION FROM THE DEALERSHIP. IF YOU ARE HAVING THIS ISSUE OR HAD THIS ISSUE, PLEASE JOIN ME, IN FILING A COMPLAINT. SOMEONE COULD LOSE THEIR LIFE BECAUSE FORD REFUSES TO ACKNOWLEDGE THIS MANUFACTURER ISSUE. IF ANYONE CAN OFFER ANY KIND OF ADVICE AS IN WHERE OR WHO TO CONTACT PLEASE RESPOND WITH THE INFORMATION. *JS

THE CAR WOULD INEXPLICABLY STOP DURING DRIVING AND DISPLAY THE RED TRIANGLE WITH THE MESSAGE STOP SAFELY INTERMITTENTLY SOON AFTER THE TIME IT WAS BOUGHT. BUT UPON TURNING IT OFF IT WOULD RESTART. THE DEALERSHIPS DID NOT FIND ANYTHING TO FIX. THE RED TRIANGLE DISPLAY AND SUDDEN LOSS OF POWER WHILE DRIVING DEFECT STEADILY WORSENED AND BECAME SO FREQUENT THAT IT INTERFERED WITH DRIVING. BUT EACH TIME THE CAR WOULD RESTART AND DRIVE. IT WAS AGAIN REPORTED TO YOUR DEALERSHIP WHEN IT WAS BROUGHT IN FOR SERVICE AT ABOUT 48,000 MILES. AGAIN I WAS TOLD THAT THERE WAS NO PROBLEM. ON JUNE 6, 2014 THE CAR COMPLETELY DIED ON A BUSY ROUTE. TWO GOOD SAMARITANS BEHIND ME STOPPED AND HELPED BRING THE TRAFFIC TO A HALT. THEN THEY HELPED PUSH THE DISABLED CAR ONTO A DRIVEWAY BEFORE PROCEEDING ON THEIR WAY. I ESCAPED SERIOUS INJURY OR EVEN DEATH, WHICH MAY WELL HAVE RESULTED IF THIS HAD HAPPENED ON A FREEWAY. THE CAR HAD TO BE TOWED IN AS IT BECAME NON-RESPONSIVE WITH NO POSSIBILITY OF RESTARTING IT. FORD CLARIFIED THAT THE HYBRID BATTERY CABLE IS TOO SHORT FOR THE ENGINE/TRANSAXLE MOVEMENT AND CAUSES THE HYBRID BATTERY TO BE DESTROYED AS WELL. NEITHER THE HYBRID BATTERY NOR THE HYBRID BATTERY CABLE ARE COVERED BY THE VARIOUS WARRANTIES FOR THIS DEFECT ACCORDING TO FORD. *JS

BRAKE LIGHT TAIL LIGHT JUST STOPPED WORKING. SEEMS TO BE A COMMON EXPENSIVE PROBLEM THAT FORD SHOULD STAND BY. I WISH THERE WAS AN AFTERMARKET TAIL LIGHT ASSEMBLY. LED'S SHOULD LAST LONGER THAN FOUR YEAR'S. *TR

TWICE TAIL LAMP HAS FAILED & IS NOT UNDER WARRANTY. BRAKE LITE QUITS WORKING WITHOUT DRIVER KNOWING. *TR

WHEN TRYING TO ACCELERATE MY CAR CHUGS AND FEELS AS IF IT WANTS TO STALL. I HAVE TO ACCELERATE AT A VERY VERY SLOW PACE. *TR

TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED THAT WHILE DRIVING 45 MPH, THE VEHICLE STALLED. THE CONTACT MENTIONED THAT THE CHECK ENGINE SOON AND WRENCH WARNING ICON WAS ILLUMINATED. ADITIONALLY, THE CONTACT STATED THAT SHE HAD RECEIVED A CUSTOMER SATISFACTION DIRECTLY RELATED TO FAILURE. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE THROTTLE BODY WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 18,000 AND THE CURRENT MILEAGE WAS 19,000.

BOTH TAIL LAMPS ILLUMINATE IRREGULARLY. SOMETIMES ONE WILL STAY ON ALL THE TIME AS IF BRAKING, OTHER TIMES ONE WILL COME ON ,BUT FLICKER AND STILL OTHER TIMES THEY WON'T WORK AT ALL. WHILE DRIVING, I HAVE NO IDEA IF THEY ARE WORKING CORRECTLY OR NOT. I AM CONCERNED THAT I WILL GET HIT FROM BEHIND DUE TO THIS PROBLEM. *TR

DRIVING 65 MPH ON INTERSTATE; CAR STOPPED ACCELERATING, STARTING DROPPING IN SPEED. PRESSED ACCELERATOR UNTIL ON FLOOR, WOULD NOT ACCELERATE, ONLY CONTINUED DECREASING IN SPEED. "WRENCH" INDICATOR APPEARED ON VEHICLE ELECTRONIC DASHBOARD. STOPPED. WHEN TURNED OFF AND BACK ON WRENCH WAS GONE, CAR WOULD ACCELERATE, BUT SEEMED TO BE "MISSING". TOOK TO DEALER FOR REGULAR OIL CHANGE AND MAINTENANCE, ASKED THEM TO CHECK. THEY DIDN'T FIND ANYTHING. 4 DAYS AFTER GETTING IT CHECK SAME PROBLEM OCCUR ED. THEN 2 DAYS AFTER THAT IT OCCURRED AGAIN, AND BESIDES "WRENCH" LIGHT THE "SERVICE ENGINE SOON" LIGHT ILLUMINATED. TOOK CAR INTO DEALER, IT IS STILL THERE. DEALER SAID THE THROTTLE BODY IS BAD, AND IT IS NOT COVERED. I FOUND WHERE FORD HAS HAD MULTIPLE PROBLEMS WITH THIS, AND ISSUED WARRANTY EXTENSIONS ON MERCURY MILAN, AND OTHER VEHICLES, FROM 2009-2013, BUT THEY ARE NOT SURE IT APPLIES TO MY VEHICLE. SERIOUSLY? SOUNDS CONSPICUOUS THAT MY CAR WOULD HAVE THAT VERY PROBLEM BUT IT WOULDN'T BE AN "ISSUE" THAT NEEDED RECALLING/OR FIXING UNDER WARRANTY! *TR

I WAS DRIVING ON THE HIGHWAY GOING ABOUT 70MPH WHEN MY CAR JOLTED. THEN FROM THERE IT DECELERATED VERY FAST. I PUSHED ON THE GAS AND NOTHING IT FELT LIKE IT WAS IN NEUTRAL WITH NOTHING HAPPENING. I QUICKLY WAS ABLE TO GET INTO THE BREAKDOWN LANE BUT DUE TO BEING IN THE HIGH SPEED LANE I ALMOST GOT HIT BY 2 CARS. AS I PULLED OVER IT FELT LIKE THE CAR WAS ABOUT TO STALL. I SHUT THE CAR OFF AND WAITED. I TURNED IT BACK ON AND IT DROVE FINE. ABOUT 2 MONTHS AGO I HAD STOPPED AT A STOP SIGN AND WHEN I WENT TO DRIVE MY CAR AGAIN FELT LIKE IT WAS IN NEUTRAL NO MATTER HOW MUCH I PRESSED ON THE GAS IT DID NOT GO ANYWHERE... EVEN THOUGH IT WAS IN THE DRIVE GEAR. I SHUT IT OFF AND TURNED IT ON AND IT WAS FINE. MY CAR FEELS LIKE IT HESITATES AND BUCKS SOMETIMES WHEN I AM DRIVING ALSO. THIS SEEMS EXTREMELY DANGEROUS SEEING AS I WAS ALMOST IN AN ACCIDENT YESTERDAY ON THE HIGHWAY. I WAS TOLD I NEEDED TO SEE IF MY VIN WAS PART OF THE CAMPAIGN RECALL TO GET THIS FIXED. I WILL SAY IF I FIND OUT ITS NOT PART OF THE RECALL EVEN THOUGH ITS LISTED IN IT THEN I WILL NEVER BY A FORD OR MERCURY EVERY AGAIN BECAUSE IT SHOWS THEY COULD CARE LESS ABOUT HOW DANGEROUS SOMETHING IS AND ITS FORDS FAULT NO FAULT OF MINE! *TR