2010 MERCURY MILAN Complaints

TL* THE CONTACT OWNS A 2010 MERCURY MILAN HYBRID. THE CONTACT STATED THAT WHILE TRAVELING APPROXIMATELY 70 MPH, THERE WAS A SUDDEN LOSS OF ENGINE POWER AND AN ABNORMAL NOISE COMING FROM THE VEHICLE. THE CONTACT MENTIONED THAT THE ACCELERATOR PEDAL WAS DEPRESSED AND FAILED TO RESPOND. THE CONTACT MENTIONED THAT THE CHECK ENGINE LIGHT ILLUMINATED AND THE INSTRUMENT PANEL FAILED INTERMITTENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000. THE VIN WAS NOT AVAILABLE.

DRIVER'S SIDE TAILLIGHT ILLUMINATES AS IF THE BRAKES ARE APPLIED THE ENTIRE TIME THE HEADLIGHTS ARE ON. *TR

TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED THAT THE REAR BRAKE LIGHT ILLUMINATED. THE CONTACT MENTIONED THAT THERE WERE NO WARNING LIGHTS ILLUMINATED ON THE INSTRUMENT PANEL. THE FAILURE RECURRED. THE MANUFACTURER WAS CONTACTED. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE TAIL LIGHT ASSEMBLY NEEDED TO BE REPLACED. THE FAILURE MILEAGE WAS 49,500 AND THE CURRENT MILEAGE WAS 50,000. UPDATED 8/12/14*CN THE CONSUMER STATED THE RIGHT STOP LIGHT WAS ALWAYS ON WITH THE TAIL LIGHT. THEN THE RIGHT SIDE LIGHT WENT OUT. UPDATED 09/23/14

THE VEHICLE SUDDENLY STALLED WHILE DRIVING AT HIGHWAY SPEEDS (55MPH) IN HEAVY TRAFFIC. RAPID DECELERATION AND MANY DASHBOARD LIGHTS CAME ON. I WAS ABLE TO CHANGE TO THE RIGHT LANE AND THEN BRING THE VEHICLE TO A STOP ON THE SHOULDER SAFELY, AVOIDING AN ACCIDENT, AS THE CAR WAS IN RAPID DECELERATION AND STEPPING ON THE GAS WAS UNRESPONSIVE. THERE WAS NO ACCELERATION, OR ENGINE NOISE OR RESPONSE WHEN I STEPPED ON THE GAS PEDAL WHILE IN DRIVE POSITION AND THE KEY IN THE ON POSITION.I TURNED THE CAR OFF FOR SEVERAL MINUTES, WONDERING WHAT TO DO. I THEN TURNED THE KEY BACK ON, AND THE CAR WAS ABLE TO DRIVE. I TOOK SIDE ROADS HOME AND THEN SCHEDULED AN APPOINTMENT AT THE SELLING MANUFACTURER DEALERSHIP. THE DEFECT WAS IN THE THROTTLE BODY? THEY WOULD NOT COVER THE $500 REPAIR UNDER THE NEW VEHICLE WARRANTY (OUT ON TIME), THE $1700 EXTENDED WARRANTY I PURCHASED (NOT COVERED PART), THE EMISSIONS WARRANTY (NOT COVERED PART) OR THE HYBRID WARRANTY ( NOT COVERED PART), OR ANY RECALL, OR GOODWILL SERVICE PLAN OR SERVICE BULLETIN REPAIRS. THEN I FOUND OUT THERE WAS A SETTLEMENT WITH THE NHTSA FOR SIMILAR INCIDENTS THAT FORD AGREED TO EXTEND THE WARRANTY ON THE THROTTLE BODY FOR 150,000 MILES OR 10 YEARS. (THIS VEHICLE IS A 2010 WITH JUST OVER 20,000 MILES. THEY SAID IT IS NOT COVERED UNDER THE SETTLEMENT BECAUSE IT A HYBRID AND THEY WERE NOT INCLUDED IN THE SETTLEMENT. I THINK THAT THIS PREMATURE FAILURE OF AN ITEM THAT THEY WILL REPLACE IF DEFECTIVE IN 150,000 MILES OR TEN YEARS AS PART OF A SETTLEMENT TO AVOID A RECALL AND ASSOCIATED PUBLIC DISCLOSURE, SHOULD BE COVERED UNDER THE AGREEMENT. I HAVE THE PART FROM THE DEALER. EVEN THOUGH THERE ARE FEWER HYBRIDS ON THE ROAD AS A STATISTIC, IT ONLY TAKES ONE FAILURE TO CAUSE A TRAGIC RESULT. I CAN SEND THE PART FOR INVESTIGATION TO DETERMINE IF THERE WERE NOT ENOUGH SUPPLIERS AND PARTS IDENTIFIED PRIOR TO THE SETTLEMENT. *JS

WHILE DRIVING ON FREEWAY, WARNING LIGHT CAME ON TO HAVE POWER STEERING SERVICED. NO PROBLEM STEERING THE CAR AT THAT TIME, BUT AFTER STOPPING AND TURNING OFF ENGINE, THE POWER ASSIST HAD BEEN DISABLED AND I COULD NOT STEER THE CAR. MANAGED TO GET IT TO A DEALER IN SENACA FALLS, NY, WHO RESET THE SYSTEM, BUT COULD NOT FIND CAUSE AND HE REFUSED TO CHARGE ME FOR THE WORK, AS I WAS TRAVELING ACROSS STATE AND HE DID NOT WANT LIABILITY IF SOMETHING HAPPENED. I AM CONCERNED ABOUT DEFECT IN STEERING AND THE RISK THAT THIS COULD HAPPEN TO ME WHILE DRIVING. *JS

BACK TAIL LIGHT ASSEMBLY (LED PANEL) OF THE 2010 MILAN IS FAULTY. SOME LIGHTS WOULD NOT LIGHT UP AT ALL AND AT ONE POINT SOMEONE REPORTED NONE WERE LIGHTING UP. THE CAR WAS JUST OVER THE WARRANTY WITH ONLY 16,000 MILES. CHECKING ONLINE IT APPEARS THIS IS A SERIOUS PROBLEM WITH THIS MODEL AND YEAR CAR AND MANY HAVE EXPERIENCED THE PROBLEM WITH LOW MILEAGE EVEN WITH REPLACEMENT PANELS (AT UPWARDS OF $400 FOR THE PART). SINCE IT IS IMPOSSIBLE FOR A DRIVER TO KNOW IF/WHEN THE LIGHTS ARE OR ARE NOT WORKING - IT IS A SERIOUS DANGER FOR ANYONE DRIVING BEHIND A MILAN. NHTSA SHOULD FORCE A RECALL OF THE PARTS BEFORE SOMEONE IS REAR ENDED AND KILLED. FORD AND THEIR DEALERSHIPS DO NOT CARE. *TR

I WAS MERGING ONTO A HIGHWAY GOING ABOUT 60 MPH. MY CAR SUDDENLY WENT INTO AN IDLE AND THE WRENCH ICON CAME ON IN THE INDICATOR DASH. LUCKILY, I WAS ABLE TO PULL OVER TO THE SHOULDER AND NO VEHICLE WAS BEHIND ME. I TURNED OFF THE CAR AND WAS THEN ABLE TO ACCELERATE. LATER IN THE DAY, I WAS AGAIN DRIVING ON THE HIGHWAY AT ABOUT 65 MPH. WHEN THE SAME THING HAPPENED. I THEN WENT DIRECTLY TO A FORD DEALER. THEY IMMEDIATELY KNEW WHAT THE PROBLEM WAS AND SAID FORD HAD EXTENDED THEIR WARRANTY ON THIS PROBLEM TO 120,000 MILES. THIS IS RIDICULOUS! I AM SURE SOMEONE WILL AND PROBABLY HAVE BEEN FATALLY INJURED BECAUSE OF THIS ISSUE.THERE NEEDS TO BE A RECALL!! *TR

WHEN THE HEADLIGHTS SWITCH IS IN THE ON OR PARKING LIGHTS ONLY, THE RIGHT AND LEFT BRAKE LIGHTS COME ON AT FULL BRIGHTNESS. WHEN BRAKES PEDAL IS DEPRESSED, THERE IS NO CHANGE IN BRIGHTNESS OF RIGHT AND LEFT BRAKE LIGHTS AND THE CENTER REAR BRAKE LIGHT ILLUMINATES. WHEN THIS WAS TAKEN IN FOR A REQUIRED NY STATE INSPECTION, THE VEHICLE FAILED DUE TO THIS ISSUE. THE MECHANIC WORKING ON THE VEHICLE HAS STATED THAT THIS IS A VERY COMMON ISSUE WITH THIS YEAR, MAKE AND MODEL. DEALER HAS BEEN CONTACTED AND STATED THE COST WOULD BE IN EXCESS OF $1,000 TO REPAIR THIS ISSUE. THIS IS A SAFETY ISSUE THAT IS MOST LIKELY TO LEAD TO REAR END COLLISIONS AND IS COMMON IN SEVERAL DIFFERENT VEHICLES OF THIS YEAR, MAKE AND MODEL. MANUFACTURER SHOULD BE RECALLING VEHICLES OF THIS YEAR, MAKE AND MODEL TO REPAIR THIS ISSUE. *TR

AFTER BEING TOLD ON SEVERAL OCCASIONS THAT OUR LEFT TAIL LIGHT AND BRAKE LIGHT WAS NOT WORKING, ON 5/19/14 OUR 2010 MILAN WAS TAKEN IN FOR ROUTINE MAINTENTANCE BY THE DEALER. AT THAT TIME,THEY WERE ASKED TO ADDRESS THE TAIL LIGHT AND BRAKE LIGHT PROBLEM. THE VEHICLE HAD 35,070 MILES ON THE ODOMETER AND ALTHOUGH THE NEW CAR WARRANTY HAD EXPIRED, WE HAD PURCHASED BOTH PREMIUM CARE AND ESP AT THE TIME OF PURCHASE TO THE TUNE OF OVER $2000. I WAS SHOCKED AND VERY ANGRY WHEN I WAS INFORMED THAT THE LEFT LED TAIL LIGHT WOULD NEED TO BE REPLACED AT A COST OF OVER $400 AND IT WOULD NOT BE COVERED UNDER EITHER PROGRAM. SUBSEQUENTLY, IN CHECKING THE SMALL PRINT, I DISCOVERED THAT LED LIGHTS WERE INDEED EXCLUDED UNDER EITHER PROGRAM. CHECKING FURTHER, I FOUND THAT THERE ARE NUMEROUS COMPLAINTS OF WHAT CERTAINLY APPEARS TO BE A MANUFACTURER DEFECT AND A SAFETY ISSUE REGARDING THE LED TAIL LIGHTS THE FORD DEALER SERVICE ADVISOR DID NOT SEEM BE SURPRISED AT MY OUTRAGE SINCE THIS SEEMINGLY IS A PROBLEM THAT HE EVIDENTLY HAS DEALT WITH BEFORE. NOW IT APPEARS MY RIGHT BRAKE LIGHT IS STAYING LIT AND DOES NOT FUNCTION WHEN THE BRAKE IS APPLIED AND I COULD BE FACED WITH A $1000 REPAIR BILL. EVIDENTLY FORD IS GOING TO HAVE TO BE FORCED TO ADDRESS THIS PROBLEM. ONE COULD BE DRIVING ALONG WITHOUT KNOWING THEIR STOP/BRAKE LIGHTS WERE NOT WORKING SINCE THERE IS NO VISUAL ALERT ON THE MESSAGE CENTER AND WONDER WHY THEY WERE SUDDENLY REAR-ENDED BY A FOLLOWING VEHICLE AT A TRAFFIC LIGHT. BESIDES THE EXPENSE TO THE OWNER, THERE IS A REAL SAFETY ISSUE THAT NEEDS TO BE ADDRESSED! THE LACK OF BRAKE LIGHTS COULD RESULT IN SERIOUS INJURY AND OR DEATH AND CONSIDERABLE DAMAGE. THE PROBLEM IS AN OBVIOUS DEFECT IN MATERIALS IF NOT WORKMANSHIP AND THE COMPANY IS CLEARLY LIABLE. THE LIFE EXPECTANCY OF LED LIGHT STRIPS IS CERTAINLY MUCH LONGER THAN THE ORDINARY LIGHT BULB, SO WHAT IS GOING ON? *TR

THE PASSENGER SIDE LED TAIL LIGHT IS NO LONGER WORKING. THE CAR IS NOT EVEN 5 YEARS OLD YET. LEDS SHOULD NOT FAIL THIS QUICKLY SINCE THIS IS A CRITICAL SAFETY PART. MY UNDERSTANDING IS THAT IT IS NOT COVERED UNDER MY FORD PREMIUM LEVEL EXTENDED WARRANTY. IT IS A COSTLY PART. *TR