2010 MERCURY MILAN Complaints

The contact's sister owns a 2010 Mercury Milan. The contact stated that the brake pedal would depress to the floorboard without warning. The contact also stated that the brake master cylinder and the brake calipers were both replaced by an independent mechanic; however, the failure persisted. The contact then discovered NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic) which he linked to the failure. The dealer was notified of the failure and confirmed that the vehicle exhibited the same failure as stated in the recall; however, there were no recalls associated with the VIN. The manufacturer was also notified of the failure and referred him to NHTSA for assistance. The vehicle was not repaired. The failure mileage was 140,000.

The contact owns a 2010 Mercury Milan. The contact stated while driving at various speeds, the vehicle would not accelerate. The contact stated no warning light was illuminated. The vehicle was taken to an independent mechanic but was not diagnosed. The manufacturer was not informed of the failure. The failure mileage was approximately 70,000.

Prior to incident I had a light come on power steering assist fail I would turn the car off and it would go away and didn’t have any issues. I was on a curvy county road leaving work and I got about a block away from job and going about 45 mph when my car starts ringing and said power steering assist fault and my steering was completely locked up I had to slam my brakes before I went off the road. Very scary I also had another light come on as I was sitting parked saying service advancetrac. Thankfully I wasn’t injured and it happens right before a sharp curve. It’s nearly impossible to turn the wheel. This could have been deadly. I had to get my car towed home. I called the Ford dealer about it and was informed it would need a rack and pinion and reprogramming that could cost me thousands of dollars. After researching the issue this has been a recall on many of the Mercury and fords and for some reason my year model is not included. Very dissatisfied with all the recalls I’ve already had. The purge valve almost got me killed in an intersection and caused my car to seize up in the middle of a busy hwy and would not go, like it wasn’t getting gas. I paid to have it fixed and about 8 months later they recalled it.

My 2010 Mercury Milan power steering fault light comes on, when it's on no power steering. So far it has happen when I turn the car on. I took it to the dealer and they informed me that the electric steering rack has to be replaced because the power steering can go out while I'm driving. I researched and found that the 2011 Mercury Milan had a recall on the above problem. Also the same exact part was used on both model years. Not sure why the 2010 was not included in this recall. Both cars were assembled at Hermosillo, Mexico.

While braking for bumps and pot holes the brake pedal goes to the floor resulting in no brakes for a few seconds. Brake pedal returns after pumping the brake pad.

The contact owns a 2010 Mercury Milan Hybrid. The contact stated while driving 30 MPH, the contact depressed the brake pedal and the vehicle failed to immediately respond. The contact stated that the ABS warning light was illuminated. The vehicle was towed to a local mechanic and upon investigation, the contact associated the failure with NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic) however, the VIN was not included. The manufacturer was informed of the failure and confirmed that the VIN was not included in the recall. The failure mileage was approximately 114,000.

The contact's wife owns a 2010 Mercury Milan. The contact stated that while driving at various speeds, the brake pedal would intermittently soften as the brake pedal would depress to the floorboard without warning. The contact had taken the vehicle to an independent mechanic who informed him of NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic) which he linked to the failure. The manufacturer was then notified of the failure and informed him that they were unaware of the failure and offered no further assistance. The vehicle had yet to be repaired. The failure mileage was approximately 83,000.

At least once a month, when I pull out of my driveway and press the brake pedal it goes all the way to the floor and the car doesn't stop. This happened again on August 3rd, 2021. I have had it to the dealer for this issue and paid to have the ABS valve replaced out of pocket. Ford said the recall "didn't cover my VIN #" and they will not reimburse me. Despite having that part replaced, at significant expense, the issue still happens fairly frequently. Driving the car around the block slowly, repeatedly pumping the brakes, is the only way to temporarily resolve the issue.

The contact owns a 2010 Mercury Milan. The contact stated that while driving the brake pedal depressed to the floorboard. The brake warning indicator light was illuminated. The contact called the local dealer but, the vehicle was not diagnosed or repaired. The manufacturer was contacted. The failure mileage was approximately 73,,000. The contact stated the failure was similar to NHTSA campaign number:19v904000 (service brakes, hydraulic).

In April of 2014 I was driving down a major highway in Phoenix, AZ when suddenly the power steering on the car failed and I received a warning message from the car. I had taken the vehicle to Earnhardt Ford in Chandler, AZ twice prior to this incident and worked with service advisor Gina prior to this incident because the power steering had also stopped working previously but would start working again a few moments after turning on the ignition so Earnhardt Ford was unable to reproduce the issue. After the power steering failed in April 2014, I drove the car to San tan Ford in the gilbert, az area. After a few days, I was quoted a repair price of $7,000 to replace the steering rack entirely. I was told there was no way to repair individual parts in the rack and the whole thing had to be replaced. I had purchased the vehicle as a certified pre-owned car from Sanderson Ford of Glendale, AZ in October of 2012 with roughly 50,000 miles on it. By the time of the incident in April of 2014, the car had roughly 98,000 miles on it and San Tan Ford refused to repair the car under warranty. When I contacted my salesman who sold me the car at Sanderson, he said I that I should buy a pickup truck instead since that might be more reliable, and that was all he had to say about the situation. I sold the Mercury Milan on April 28 of 2014 and traded it in for another vehicle at Van Chevrolet of Scottsdale, AZ since the repair costs closely matched the value of the Milan even if it didn’t need repairs. In 2015, a recall was announced related to a power steering fault in mercury Milan’s. I strongly believe my vehicle was affected by this recall.