MERCURY Complaints

THE CAR SHUTS DOWN ON THE FREEWAY WHILE DRIVING AT 60-70 MPH. A RED TRIANGLA IS DISPLAYED ALONG WITH A MESSAGE, PULL OVER STOP SAFELY NOW. THIS HAS OCCURRED SEVERAL TIMES AFTER DRIVING G APPROXAMATELY 30 MILES. LUCKILY I WAS ABLE TO PULL OVER SAFELY. THE CAR RESTARTS WITHIN 30 SECONDS AND WILL SHUT DOWN AGAIN EVERY 5 MINS UNTIL THE VEHICLE IS ALLOWED TO COOL DOWN.

POWER STEERING WENT OUT, COULDN'T TURN VEHICLE FAST ENOUGH TO AVOID CRASH. RECALL 14S05.

I WAS DRIVING ON A HIGHWAY WHEN ALL OF A SUDDEN MY STEERING STOPPED AND A MESSAGE POPPED UP POWER STEERING SERVICE NOW SERVICE ADVANCETRAC ALSO MY TRACTION LIGHT CAME ON. I HAD TO PULL THE CAR OVER WHICH WAS VERY DIFFICULT BECAUSE I HAD VERY LIMITED STEERING BUT THANK GOD IT WAS LATER AT NIGHT AND NOT MUCH TRAFFIC. I HAD THE CAR TOWED WHICH I FOUND OUT IT WAS THE POWER STEERING THAT HAD FAILED AND THE POWER STEERING IS ELECTRICAL. UPON RESEARCH AND REPORTING THIS TO THE NHTSA. I HAVE SEEN THIS IS A COMMON ISSUE AND HAS ALREADY HAD A RECALL FOR THIS EXACT ISSUE EXCEPT THE RECALL IS NOT VALID FOR MY VEHICLE AND MANY OTHERS WHO COMPLAIN OF THIS SAME ISSUE. IT IS NOT SAFE TO DRIVE THE VEHICLE LIKE THIS AND IT IS VERY HARD TO CONTROL WHERE THE CAR IS GOING. THEY NEED TO EXPAND THIS RECALL IT IS UNSAFE TO DRIVE AND IS A VERY COSTLY REPAIR THIS REPAIR COSTS ANYWHERE FROM $2000- $2,300 AND IS GOING TO CREATE SO MUCH HARDSHIP FOR MY FAMILY TO GET THIS REPAIR DONE. I AM HOPING YOU WILL LOOK INTO THIS AND OPEN ANOTHER INVESTIGATION AND EXPAND THE RECALL JUST AS YOU DID WITH THE AIRBAG RECALL THAT MY CAR WAS ALSO NOT A PART OF LAST YEAR YET IT IS A PART OF THE RECALL THIS YEAR FOR THE EXACT SAME ISSUE. I WILL NEVER GET ANOTHER FORD EVER AGAIN I HAVE ONLY THREE FORD IN MY LIFETIME AND HAVE HAD NOTHING BUT CONSTANT ISSUES WITH ALL OF THEM. FORD DOES NOT LIKE ACCEPTING THEIR MISTAKES AND THEY NEED TO REALIZE THIS IS AN ISSUE THAT EXIST WITH ALL OF THESE MODELS NOT JUST SOME OF THEM.

2011 MERCURY MARINER. CONSUMER WRITES IN REGARDS TO THROTTLE BODY WARRANTY EXTENSION. *LD *TR

I CALLED FORD AFTER THE "POWER STEERING ASSIST FAULT" LIGHT CAME ON AND THE VEHICLE COULD NOT TURN. IT WAS PARALLEL PARKED ALONG SIDE A STREET, AND I WAS ONLY ABLE TO PUT THE CAR IN DRIVE AND MOVE FORWARD AND BACKWARD. THE WHEEL WAS MAKING LOUD, GRUNTING NOISES AND SHAKING PROFUSELY. I LOOKED UP AND FOUND THAT THERE HAD BEEN A RECALL FOR MERCURY MARINER 2008 MODELS FOR THE SAME ISSUE. I CALLED AND SPOKE WITH OLIVER HOGG, A SERVICE CONSULTANT AT LINDSAY FORD OF WHEATON AND DISCUSSED THAT THERE WAS A RECALL AND THAT IT SEEMED TO BE EXACTLY WHAT WAS HAPPENING WITH MY VEHICLE. HE TOLD ME IT WOULD BE COVERED BY FORD IF THAT WAS THE ISSUE, IF NOT, I WOULD HAVE TO COVER THE COST AND DIAGNOSTIC. THE DIAGNOSTIC REPORT STATED, "C/S STEERING IS MAKING NOISE AND DISPLAY READS STEERING ASSIST FAULT--TOWED IN. CAN FOR CODES (B2278 STEERING SHAFT TORQUE SENSOR FAULT (FOUND STEERING HARD AND COLUMN MOTOR CHATTER). REPLACE STEERING COLUMN ASSEMBLY (PART #CL8Z3C529D) (FOUND STEERING HARD AND COLUMN MOTOR CHATTER). LINDSAY FORD OF WHEATON QUOTED ME $2,385.18 FOR THE LISTED ISSUES. HE SAID MY VIN NUMBER WASN'T COVERED UNDER THE RECALL, AND THERE WAS NOT AN EXTENDED WARRANTY ON THE PARTS, SO I WAS OUT OF LUCK. I FIND THIS COMPLETELY UNACCEPTABLE, AFTER LEARNING OF ALL OF THE OTHER MERCURY MARINERS OF 2008 TO HAVE THE SAME ISSUE, AND EVEN WITH THE RECALL. THIS IS UNSAFE, AND A PRODUCT OF FORD MANUFACTURING, AND SHOULD BE RESOLVED WITHIN FORD MOTOR COMPANY.

TL* THE CONTACT OWNS A 2008 MERCURY MARINER. WHILE DRIVING APPROXIMATELY 45 MPH, THE STEERING WHEEL VIBRATE ABNORMALLY WITHOUT WARNING. THE VEHICLE LOST POWER STEERING ASSIST ABILITY AND VEERED TO THE RIGHT. THE CONTACT WAS ABLE TO SAFELY GUIDE THE VEHICLE OFF OF THE ROADWAY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE TORQUE SENSOR AND POSSIBLY THE STEERING COLUMN NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. A LOCAL DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 150,000.

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCURY MILAN. WITHIN MONTHS OF OWNING THE VEHICLE, THE STEERING WHEEL BECAME STIFF. WEST HERR FORD OF ROCHESTER (4545 W RIDGE RD, ROCHESTER, NY 14626, 1-(585) 352-1200) WAS NOTIFIED SEVERAL TIMES, BUT COULD NOT PROVIDE A REMEDY. THE FAILURE CONTINUED AND THE STEERING WHEEL SEIZED. THE VEHICLE WAS TOWED TO A REPAIR FACILITY WHERE AN INDEPENDENT MECHANIC INDICATED THAT THERE WERE TWO FAILURE CODES. THE CONTACT WAS ADVISED TO TAKE THE VEHICLE TO A DEALER FOR FURTHER DIAGNOSTIC TESTING. THE CONTACT STATED THAT A TIE ROD REPLACEMENT AND AN ALIGNMENT HAD PREVIOUSLY BEEN PERFORMED, BUT THEY FAILED TO PROVIDE A PERMANENT REMEDY. THE CONTACT PLANNED TO TAKE THE VEHICLE BACK TO THE DEALER TO BE REPAIRED PER NHTSA CAMPAIGN NUMBER: 19V001000 (AIR BAGS) AND FOR MORE DIAGNOSTIC TESTING REGARDING THE STEERING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE VEHICLE WAS EXCLUDED FROM NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE FAILURE MILEAGE WAS NOT AVAILABLE.

POWER STEERING FAILED WHILE MAKING A RIGHT TURN FROM A CITY STREET INTO A PARKING LOT AT APPROXIMATELY 10MPH. I RESPONDED TO FORD/MERCURY'S INITIAL RECALL SEVERAL YEARS AGO, TAKING THE TO MIDWAY FORD (ROSEVILLE MN). THEY CLAIMED TO HAVE PERFORMED WHATEVER WAS REQUIRED TO ADDRESS THE POWER STEERING RECALL. ADMITTEDLY, I WAS UNSURE WHAT THIS REQUIRED AT THE TIME. SEVERAL MONTHS LATER, THE POWER STEERING WENT OUT. I WAS UNAWARE THIS COULD POSSIBLY HAVE RELATED TO THE INITIAL RECALL. AFTER I PAID FOR A DIAGNOSIS AT THE SAME DEALER, I WAS TOLD THEY NEEDED TO REPLACE THE ENTIRE STEERING COLUMN. I OBTAINED A SECOND OPINION FROM A LOCAL MECHANIC WHO REMEDIED THE ISSUE BY PUTTING IN A NEW BATTERY. NEW BATTERY IN, POWER STEERING RETURNED. NOW, TWO YEARS LATER, THE POWER STEERING SUDDENLY FAILED YET AGAIN. THERE WERE NO WARNING LIGHTS, JUST A SUDDEN AND COMPLETE LOSS OF POWER STEERING. IT'S CLEAR WHATEVER "FIX" THE DEALERSHIP DID WHEN I TOOK IT IN AFTER RECEIVING THE RECALL NOTICE DID NOT ADDRESS WHATEVER THE PERSISTENT ISSUE IS WITH THE POWER STEERING. I KNOW THIS NOW AFTER READING *DOZENS* OF SIMILAR COMPLAINTS. I ALSO SEE FROM READING THESE COMPLAINTS THAT THE DEALER WILL SURELY NOT COVER THE COST OF A FIX AT THIS TIME, BY CLAIMING THE RECALL ISSUE WAS ADDRESSED PREVIOUSLY - WHICH, IT'S APPARENT IT WAS NOT. I'M DONE WITH FORD AUTOS AFTER THIS EXPERIENCE. THIS IS UNJUST AND UNSAFE.

TL* THE CONTACT OWNS A 2005 MERCURY MOUNTAINEER EQUIPPED WITH FOUR COOPER DISCOVERER H/T TIRES, SIZE: 245/65R17. THE CONTACT STATED THAT ALL FOUR TIRES RUMBLED AND RODE ROUGHLY INSTEAD OF PROVIDING A SMOOTH, STABLE RIDE WHILE DRIVING AT ANY SPEED. THE VEHICLE WAS TAKEN TO A TIRE FACILITY MORE THAN FIVE TIMES, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE MANUFACTURER WAS CONTACTED, BUT HAD NOT REQUESTED THAT THE TIRES BE SENT TO THEM FOR TESTING. THE CONTACT WAITED OVER TWO YEARS FOR A RESPONSE FROM THE MANUFACTURER AND DECIDED TO REPLACE THE TIRES ON HIS OWN. ONCE THE TIRES WERE REPLACED, THE RUMBLING STOPPED. THE DOT NUMBER, VIN, AND TIRE AND VEHICLE FAILURE MILEAGE WERE UNKNOWN.

TL* THE CONTACT OWNS A 2008 MERCURY MARINER. WHILE DRIVING 55 MPH, THE STEERING MADE A POPPING SOUND. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE STEERING KNUCKLE FAILED. THE CONTACT STATED THAT THE VEHICLE WAS NOT INCLUDED IN THE MANUFACTURER SAFETY CAMPAIGN RELATED TO THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED AND DID NOT ASSIST SINCE THE VEHICLE WAS NOT INCLUDED IN THE SAFETY CAMPAIGN. THE FAILURE MILEAGE WAS 131,000.