MERCURY Complaints

TL* THE CONTACT OWNED A 2002 MERCURY MOUNTAINEER. WHILE DRIVING, THE VEHICLE SLID ON ICE. THE CONTACT LOST CONTROL OF THE VEHICLE AND CRASHED INTO A DITCH. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED HEAD, CHEST, LOWER AND UPPER BACK, ABDOMINAL, AND NECK INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 250,000.

TL* TAKATA RECALL. THE CONTACT OWNED A 2010 MERCURY MILAN. THE CONTACT RECEIVED MORE THAN FIVE NOTICES FROM THE MANUFACTURER REGARDING NHTSA CAMPAIGN NUMBER: 19V001000 (AIR BAGS). THE CONTACT HAD BEEN UNABLE TO GET THE DEALER AND THE MANUFACTURER TO COMPLY DUE TO A DELAY WITH PART DISTRIBUTION FOR THEIR PRIORITY GROUP AND ZONE DESIGNATIONS. THE CONTACT WAS OFFERED TO TRADE IN THE VEHICLE FOR A 2015 TOYOTA RAV4, BUT DECLINED. THE MANUFACTURER WAS CONTACTED FOR MONTHS AND FAILED TO REMEDY THE DEFECT. THE CONTACT HAD NOT EXPERIENCED A FAILURE AND NO LONGER OWNED THE VEHICLE. PARTS DISTRIBUTION DISCONNECT. *TT CONSUMER STATED VEHICLE WAS TRADED IN BEFORE AIRBAG RECALL WAS RECEIVED.*JB

POWER STEERING ASSIST AND TRACTION CONTROL LIGHT CAME ON WHILE DRIVING AND LOST POWER STEERING CAUSING MAJOR UNSAFE CONDITION. WAS ABLE TO DRIVE VEHICLE BUT WITH GREAT AMOUNT OF DIFFICULTY TURNING THE STEERING WHEEL. TOOK VEHICLE A SHOP WHERE THEY GOT A CODE OF U3000-96 THERE IS A RECALL FOR 2011 MERCURY MILAN'S 15V340000 IT COVERS VEHICLES MADE 9/2010-2/2012 MY MILAN WAS BUILT 3/2010 YET NOT INCLUDED IN THIS RECALL EVEN THOUGH MANY OTHER OWNERS HAVE CLAIMED THE SPECIFIC POWER STEERING ASSIST FEATURE FAILED IN THEIR CARS AS WELL. WHAT IS ONES RECOURSE AS THERE IS CLEARLY A MAJOR SAFETY PROBLEM WITH THIS COMPONENT: THANK YOU

STEERING LOCKS UP WHEN IN MOTION, BACKING UP. POWERSTEERINGASSISTFAULT OR SERVICEADVANCETRAC COMES UP ON THE DASH. THIS IS A RECALL ON 2011 - 2015 MILANS, WHICH HAVE THE SAME ENGINE AND ASSEMBLY. THERE ARE OVER 150 LISTED COMPLAINTS ON THE NHTSA SITE FOR 2010 MODELS. THERE NEEDS TO BE A RECALL ON 2010 MODELS. IS THIS A SAFE CONDITION TO DRIVE WITH? WHO IS RESPONSIBLE WHEN THE FAILURE ENDANGERS DRIVERS AND PASSENGERS.

I WAS DRIVING ABOUT 30 MPH ON A BACK STREET GOING HOME AND MY STEERING LOCKED ON ME AND I GOT A MESSAGE THAT POWER STEERING SYSTEM ASSIST FAULT. I COULD NOT TURN THE WHEEL AT ALL AND THEN A MESSAGE SYSTEM ADVANTRAC POPPED UP. I HAD NO CONTROL OF THE WHEEL AND I STOPPED REAL QUICK AND RAN INTO A DITCH. THANK GOD NO ONE WAS AROUND AND DID NOT GET HURT.

WHEN STOPPING ON AN ICY/SNOW COVERED CITY STREET AND THE ABS KICKS IN THE BRAKES EITHER STOP WORKING OR BECOME SOFT. IN THE WINTER OF 2018 THE BRAKES STOPPED WORKING ALTOGETHER, I HAD THEM SERVICED AND WAS TOLD THE ABS PUMP DID NOT FUNCTION PROPERLY. I HAD THEM SERVICED AGAIN TODAY 2/28/19 AND IT WAS THE SAME ISSUE, ABS PUMP DID NOT FUNCTION PROPERLY.

FORD REPROGRAMMED COMPUTER, WAS SUPPOSED TO FIX THE PROBLEM. DRIVING VEHICLE AND POWER STEERING ASSIST FAILURE OCCURRED.

IT'S BEEN PULLING HARD AND JERKING THE CAR LOT WAS SUPPOSED TO FIX IT AND NEVER HAS I DON'T KNOW WHAT TO DO AND IT ALWAYS SMELLS LIKE IT'S OVERHEATING

WHEN THE ANTILOCK BRAKE SYSTEM ACTIVATES, THE BRAKE PEDAL GOES TO THE FLOOR CAUSING A LOSS OF BRAKING. THE ONLY WAY I'VE FOUND TO STOP THE VEHICLE IS TO PUMP THE BRAKE PEDAL UNTIL THE BRAKING RESUMES. HOWEVER, ONCE THE VEHICLE STOPS, THE BRAKE PEDAL WILL CONTINUE TO GO TO THE FLOOR VERY EASILY. I WOULD PULL OVER, PUT THE VEHICLE IN PARK, THEN PRESS THE PEDAL DOWN SEVERAL TIMES VERY FIRMLY, CONTINUING UNTIL THE ANTILOCK BRAKE SYSTEM BUILDS UP PRESSURE (OR COMES OUT OF A FAIL MODE). MY MECHANIC HAS WORKED ON OTHER MILAN'S HAVING THE SAME PROBLEM AND AFTER CHANGING MASTER CYLINDERS AND BRAKE BOOSTERS, HE SAID CUSTOMERS ARE REPORTING THE PROBLEM STILL EXISTS. APPARENTLY THERE IS A SERIOUS PROBLEM WITH THE ANTILOCK BRAKE SYSTEM ON THIS MODEL VEHICLE. THIS HAS HAPPENED SEVERAL TIMES SINCE APPROXIMATELY 2014 AND ONLY HAPPENS WHEN THE ANTILOCK BRAKE SYSTEM ACTIVATES. THE LAST TIME THIS HAPPENED WAS ON JANUARY 3, 2019.

TL* THE CONTACT OWNS A 2008 MERCURY MARINER. WHILE DRIVING APPROXIMATELY 70 MPH, THE VEHICLE SHOOK AND THE STEERING WHEEL LOCKED WITHOUT WARNING. THE FAILURE RECURRED SEVERAL TIMES. THE CONTACT CALLED PACIFICO FORD AT 267-233-6945 (LOCATED AT 6701 ESSINGTON AVE, PHILADELPHIA, PA 19153), BUT NO ONE ANSWERED THE PHONE. THE CONTACT WALKED TO THE SAME DEALER AND WAS INFORMED TO BRING THE VEHICLE TO THE SHOP. THE CONTACT STATED THAT THE VEHICLE WAS NOT SAFE TO DRIVE. THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 135,000.