MERCURY Complaints

ELECTRICAL POWER STEERING WENT OUT WHILE IN DRIVIVG AWAY FROM MY HOUSE WITH NO WARNING OR SENSOR NOTIFICATION. I CHECKED ALL THE FUSES THEY WHERE FINE THERES NO POWER TO MY ELECTRIC POWER STEERING.

WHEN SLOWING FOR A STOP SIGN ON A SUBURBAN STREET, THE VEHICLE LOST ALL BRAKING POWER. (IT HAD SHOWN NO PRIOR PROBLEMS.) WE HAD THE VEHICLE CHECKED - BOTH FRONT HYDRAULIC LINES HAD BROKEN.

WHEN ABS SYSTEM GOES OFF BECAUSE OF SLIPPERY OR UNEVEN SURFACES WHEN BRAKING THE CAR LOSES BRAKES AND CANT STOP ON TIME..PEDAL GOES TO FLOOR..HAD ON FENDER BENDER BECAUSE OF IT ON 376 IN PITTSBURGH

WHILE DRIVING THE VEHICLE THE HEADLIGHTS WOULD GO OUT AND STOP WORKING. THE ONLY WAY I COULD DRIVE AT NIGHT WAS TO PULL THE SWITCH TOWARDS ME AND KEEP THE BRIGHTS ON WHILE DRIVING. IF I LET GO THE LIGHTS WOULDN'T STAY ON AND I COULDN'T SEE THE ROAD. I TRIED TO USE THE SWITCH ON THE DASH TO TURN ON THE HEADLIGHTS BUT IT WOULD ONLY WORK FOR THE PANEL LIGHTS ON THE DASH BOARD. THIS HAPPENED WHILE I WAS DRIVING AT NIGHT WITH MY FAMILY IN THE CAR IT WAS VERY SCARY AND WE WERE DRIVING ON TOADS WITH NO STREET LIGHTS LIGHTS. THIS OCCURRED ON WED, FEB. 20 2019. ONCE THIS HAPPENED I PULLED OVER PUT THE CAR IN PARK TURNED THE CAR OFF AND RESTARTED IT. I PUT THE CAR IN DRIVE AND TRIED TO TURN ON THE HEADLIGHTS BUT NOTHING WOULD COME ON SO I PULLED THE SWITCH TOWARDS ME AND KEEP IT LIKE THAT SO THE BRIGHT LIGHTS WOULD COME ON AND I COULD SEE THE ROAD TO DRIVE THIS FOR 30 MIN UNTIL WE GOT HOME.

THE CAP INDICATOR LIGHT IS ON. AFTER CHECKING IT SEVERAL TIMES I WAS INFORMED BY AN AUTO TECHNICIAN THAT THE NECK OF THE FUEL PIPE NEEDS TO BE REPLACE.

TL* THE CONTACT OWNS A 2011 MERCURY MILAN. THE CONTACT STATED THAT THE POWER STEERING WAS FAULTY AND IT REQUIRED EXCESSIVE FORCE TO STEER. THE FAILURE ALMOST CAUSED THE CONTACT TO CRASH INTO HIS FRONT YARD UPON ENTERING THE DRIVEWAY. THE "POWER STEERING ASSIST" MESSAGE APPEARED ON THE INSTRUMENT PANEL. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 48,000. THE VIN WAS INVALID.

TL* THE CONTACT OWNS A 2008 MERCURY MARINER. THE CONTACT STATED THAT THE POWER STEERING BECAME INOPERBALE AFTER THE VEHICLE WAS COLD STARTED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO LOCATED FAILURE CODE: B2278 (STEERING TORQUE SENSOR). THE DEALER (KOONS SILVER SPRING FORD, 3111 AUTOMOBILE BLVD #1, SILVER SPRING, MD 20904, (855) 458-6764) DIAGNOSED THAT A NEW STEERING COLUMN ASSEMBLY AND IGNITION HOUSING ASSEMBLY WERE NEEDED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 115,000.

IT HAPPENED ABOUT ONCE A MONTH, I WOULD HAVE NO POWER STEERING WHEN IN TRAFFIC, IN MOTION, TURNING FOR ABOUT 3 - 5 SECONDS, THEN BACK TO NORMAL STEERING. I DIDN'T KNOW ABOUT ANY RECALL AT THE TIME. THEN WHILE IN MOTION, TURNING INTO TRAFFIC POWER STEERING STOPPED COMPLETELY, WITH MESSAGE "POWER STEERING ASSIST FAULT" I LOOKED ONLINE, AND FOUND OUT ABOUT THE RECALL. DEALER SAYS STEERING RECALL WAS COMPLETED BUT I WAS NEVER NOTIFIED WHEN. THE PROBLEM HAS NEVER STOPPED FOR ME. NOW IT IS A PERMANENT PROBLEM, AND DEALER SAYS NO WARRANTY, NO RECALL. CAN I FORCE THE DEALER TO RE-DO THE RECALL SOMEHOW?

POWER STEERING TURNED OFF WHILE DRIVING. VIN WAS NOT INCLUDED IN A RECALL NOTICE

TL* THE CONTACT OWNS A 2001 MERCURY SABLE. WHILE DRIVING 50 MPH ON THE HIGHWAY, THE ACCELERATOR PEDAL SUDDENLY DROPPED DOWN AND THE VEHICLE ACCELERATED TO 120 MPH. THE CONTACT SHIFTED INTO NEUTRAL, BUT THE RPMS CONTINUED REVVING AT MAXIMUM CAPACITY. WHEN THE VEHICLE STARTED TO SLOW DOWN, THE CONTACT TURNED OFF THE ENGINE. THE VEHICLE EVENTUALLY CAME TO A ROLLING STOP ON THE SIDE OF THE ROAD. THE CONTACT WAITED TEN MINUTES AND ATTEMPTED TO RESTART THE VEHICLE, BUT THE ENGINE REVVED UP AGAIN; THEREFORE, THE CONTACT QUICKLY TURNED THE VEHICLE BACK OFF. THE VEHICLE WAS TOWED TO THE CONTACT'S HOME. FUTURE FORD OF SACRAMENTO (4625 MADISON AVE, SACRAMENTO, CA 95841, (916) 473-1047) STATED THAT THERE WERE NO RECALLS ON THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 180,000.