MERCURY Complaints

ELECTRIC POWER STEERING FAULT, POWER STEERING JUST STOPPED, WHILE I WAS DRIVING THE VEHICLE, ALMOST CAUSED AN ACCIDENT

THE POWER STEERING LIGHT AND THE POWER TRAIN LIGHT CAME ON. I PULLED THE CAR OVER TO THE SIDE OF THE HIGHWAY, STOPPED THE CAR, TURNED THE CAR OFF AND BACK ON AND THE STEERING WAS GONE. THIS IS THE 3RD TIME THIS HAS HAPPENED OVER THE LIFE OF THE VEHICLE. PREVIOUS TIMES I HAVE TAKEN IT TO THE DEALERSHIP AS THE 2011 MODEL HAS BEEN RECALLED FOR THE SAME ISSUE. THEY HAVE QUOTED ME UPWARDS OF $2000 TO REPAIR. WHEN I DECLINED, THE COMPUTER WAS RESET AND IT WORKED AGAIN. THIS IS THE FIRST TIME THAT THE TRACTION CONTROL SERVICE CAME ON.

RIGHT REAR BRAKE LIGHT DOESN'T WORK AT ALL NOW. HAD BEEN WORKING OFF AND ON FOR SEVERAL MONTHS BUT EVERY TIME I HAD IT LOOKED AT, IT WORKED. NOW COMPLETELY INOP. TOOK CAR TO HAROLD ZIGLER FORD IN ELKHART FOR RECALL 19S01 AND THEY LOOKED AT BRAKE LIGHT AND SAID I NEEDED THE COMPLETE HOUSING REPLACED FOR OVER $400???? LOOKED UP RECALL 14M03 FOR THIS VERY PROBLEM. THIS IS A SAFETY HAZARD AND I NEED IT FIXED UNDER THIS RECALL ASAP. WHY DIDN'T DEALERSHIP OFFER THIS FIX? THANK YOU I. ADVANCE FOR YOUR HELP

TL* THE CONTACT OWNS A 2008 MERCURY MILAN. WHILE DRIVING 30 MPH OVER A BUMP IN THE ROAD, THE BRAKE PEDAL WAS APPLIED; HOWEVER, IT WAS SOFT AND TRAVELED TO THE FLOORBOARD. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE MASTER CYLINDER AND ABS PUMP NEEDED TO BE REPLACED. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 124,000.

THE LIGHTING CONTROL MODULE IS DEFECTIVE. WE HAVE NO HEADLIGHTS. THE DEALER REPLACED A GENERAL ELECTRIC MODULE, PART #5W7Z13C788AC IN 2014 WHEN WE BROUGHT THE CAR TO NJ FROM NY AFTER MY HUSBAND'S FATHER PASSED AWAY. THEY WERE SUPPOSED TO REPLACE THE LIGHTING CONTROL MODULE BUT SAID IT WAS A "SIMILAR PART". THE HEADLIGHTS FLICKERED AT THAT TIME. NOW, THE HEADLIGHTS ARE COMPLETELY OUT AND OUR MECHANIC SAID ITS COVERED UNDER RECALL 15S39. WINNER FORD SAID OUR VEHICLE IS NOT COVERED UNDER 15S39 RECALL. FORD SAID OUR VEHICLE IS NOT COVERED UNDER THE RECALL 15S39 BUT WE SHOULD PAY FOR THE REPLACEMENT OF THE LIGHTING CONTROL MODULE AND KEEP THE RECEIPTS. THIS IS A SAFETY ISSUE THAT SHOULD BE COVERED UNDER THE RECALL AND WINNER FORD AND FORD MANUFACTURERS ARE REFUSING DESPITE THE DEFECTIVE VEHICLE. WE DROVE 60 MILES WITHOUT HEADLIGHTS! THE VEHICLE ONLY HAS 75,000 MILES AND SHOULD NOT BE WITHOUT HEADLIGHTS. WE SHOULDN'T HAVE TO PAY $1,500 TO REPLACE A LIGHTING CONTROL MODULE THAT IS PART OF A RECALL BOTH IN 2014 AND IN 2017. CAN SOMEONE PLEASE INVESTIGATE AND ADVISE US. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TT

TL* THE CONTACT OWNS A 2007 MERCURY MILAN. THE CONTACT STATED THAT THE BRAKE PEDAL TRAVELED TO THE FLOORBOARD. THE CONTACT HAD TO PUMP THE BRAKE PEDAL IN ORDER TO STOP THE VEHICLE. WHILE DRIVING APPROXIMATELY 10 MPH, THE CONTACT ATTEMPTED TO STOP AT A RED LIGHT AND THE BRAKES MALFUNCTIONED. THE CONTACT REAR ENDED ANOTHER VEHICLE AND CAUSED MINOR DAMAGE. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. AN INDEPENDENT MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE; HOWEVER, THE BRAKES AND HYDRAULIC CONTROL WERE REPLACED. THE MECHANIC DIAGNOSED THAT THE BRAKES COLLAPSED AND THERE MAY BE A LEAK IN THE ANTI-LOCK BRAKE SYSTEM. THE DEALER AND THE MANUFACTURER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS 120,000.

TL* THE CONTACT OWNS A 2001 MERCURY SABLE. WHILE DRIVING 40 MPH, THE BRAKE WARNING INDICATOR ILLUMINATED. ALSO, WHILE APPROACHING A RED LIGHT WITH THE BRAKE PEDAL DEPRESSED, THE VEHICLE FAILED TO STOP. THE CONTACT HAD TO DEPRESS THE BRAKE PEDAL TO THE FLOORBOARD TO STOP THE VEHICLE. THE CONTACT POWERED OFF AND RESTARTED THE ENGINE WHILE AT A RED LIGHT AND WAS ABLE TO DRIVE HOME. THE VEHICLE WAS LATER TOWED TO HELFMAN FORD (LOCATED AT 12220 SOUTHWEST FWY, STAFFORD, TX 77477, (281) 240-3673) WHERE IT WAS DIAGNOSED THAT THERE WAS A FAULTY BRAKE SENSOR THAT NEEDED A BRAKE MASTER CYLINDER REPLACEMENT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 40,200. THE VIN WAS NOT AVAILABLE.

HAVE RECEIVED NUMEROUS NOTICES FROM FORD ABOUT AIRBAG RECALL FOR THIS VEHICLE. I RECEIVED THE LAST NOTICE REQUESTING I CONTACT MY DEALER.LOU FUSZ FORD, CHESTERFIELD, MO, AND GAVE THEM THE INFORMATION IN THE NOTICE ABOUT NOW BEING ABLE TO ORDER MY NEW AIRBAGS FOR THE MILAN. I JUST CHECKED WITH THE DEALERSHIP AND THEY HAVE NO IDEA ABOUT THE ORDER PLACED FOR THE NEW AIRBAGS AND CANNOT LOCATE ANY ORDER ASSOCIATED WITH MY VIN. THIS IS NOW GOING ON 2 YEARS WAITING FOR THE FIX . EVERYDAY OUR LIVES ARE IN DANGER WHILE DRIVING THIS CAR.

AS I WAS DRIVING THROUGH A BUSY FREEWAY, MY STEERING WHEEL JUST LOCKED UP MAKING IT VERY DIFFICULT FOR ME TO TURN. I STRUGGLED AND MANAGED TO PULL ONTO THE SHOULDER. I TURNED THE ENGINE OFF AND TURNED IT ON A FEW TIMES BUT IT DID NOT CHANGE ANYTHING. THE FAULT MESSAGE "POWER STEERING ASSIST FAULT" AND "SERVICE ADVANCETRAC" DID NOT GO AWAY. I DROVE THE CAR TO THE CLOSEST MECHANIC SHOP. THE MECHANIC MENTIONED TO ME THAT I HAVE TO REPLACE THE STEERING RACK AND PINION AND PERFORM A WHEEL ALIGNMENT. HE ALSO MENTIONED THAT I MAY HAVE TO REPROGRAM THE POWER STEERING CONTROL MODULE. HE GAVE ME A FAT ESTIMATE OF $2100. APPARENTLY THIS SAME ISSUE HAS BEEN RECALLED BY FORD ON THEIR 2011-13 MODELS BUT NOT ON 2010. I WAS SURPRISED TO READ THAT AND REPUTED COMPANIES LIKE FORD DOES NOT TAKE CARE OF THIS ISSUE FOR THEIR VALUED (?) CUSTOMERS. THE CAR IS NOT WORTH PUTTING THAT KIND OF MONEY IN IT. I MAY JUST PUT THAT MONEY AS A DOWN PAYMENT AND GET ANOTHER CAR.

I HAVE A 2010 MERCURY MARINER. THERE WAS A RECALL FOR THE POWER STEERING. I DIDN'T GET IT TAKEN IN RIGHT AWAY, JUST TOOK IT IN DECEMBER 2018 FOR OIL CHANGE AND HAD DEALERSHIP TAKE CARE OF RECALL ALSO. THEY UPDATED THE SOFTWARE BUT THAT IS WHEN MY TROUBLE STARTED WITH THE POWER STEERING. STEERING WHEEL HAD A TWITCH, SHAKING BY ITSELF WHILE CAR WAS RUNNING AT IDLE. WHEN THE SHAKING GOT REAL BAD I TOOK IT TO DEALER MARCH 7 2019 TO BE FIXED UNDER RECALL FOR POWER STEERING ASSIST LOSS. THE RECALL STARTED JULY 25 2014 WITH NO END DATE OF RECALL. THEY TOLD ME THAT THEY COULDN'T FIX IT UNDER THE RECALL BECAUSE FORD SAID IT HAD BEEN TO LONG AFTER THE RECALL. BASICALLY THEY WERE SAYING THE RECALL WAS OUTDATED. THEY TOLD ME I COULD HAVE IT FIXED FOR $800 OUT OF POCKET. A RECALL SHOULD NEVER BE OUTDATED BUT GO THE LIFE OF THE VEHICLE. EVERY VEHICLE IS DIFFERENT WHEN THE THE PART GOES BAD AFTER A RECALL HAPPENS. MINE WAS ALMOST 5 YEARS AFTER RECALL STARTED. IT IS A SAFETY ISSUE BECAUSE YOUR POWER STEERING GOES OUT IF NOT FIXED AFTER THE STEERING WHEEL STARTS TWITCHING. MY POWER STEERING WENT OUT 2 DAYS AFTER I HAD TAKEN IT IN TO THE DEALERSHIP TO HAVE IT FIXED FOR WHAT I THOUGHT WAS A REAL RECALL. APPARENTLY FORD HAS FAKE RECALLS. WHEN YOU TAKE YOUR VEHICLE IN THEY REFUSE TO FIX IT BECAUSE THEY SAY WHAT RECALL. THE POWER STEERING WENT OUT WHEN I STOPPED TO GET GAS. I STARTED THE CAR BACK UP AFTER GETTING GAS IT WAS GONE. I CALLED FORD CUSTOMER SERVICE NUMBER MARCH 14 2019. I LET THEM KNOW WHAT MY ISSUE WAS. THEY DID THERE RESEARCH AND CALLED ME BACK MARCH 15 2019 ONLY TO LET ME KNOW THAT THE UPDATE THE DEALERSHIP DID IN DECEMBER 2018 WAS THE FIX. IT WAS ONE AND DONE. THEY WERE NOT DOING ANYTHING ELSE, THEY TOLD ME. SO THE UPDATE CANCELLED OUT THE REAL FIX OF CHANGING THE TORQUE SENSOR IN THE STEERING COLUMN WHICH 2 DAYS LATER LEFT ME WITHOUT POWER STEERING.