MERCURY Complaints

DURING A WINTERY MORNING I HAD TO APPLY THE BRAKES AND THE ABS LIGHT CAME ON FOR A FEW SECONDS AND THEN WENT OFF. BRAKING WAS ONLY NORMAL NOT URGENT OR ANYTHING LIKE THAT. AFTERWARDS THE BREAK PEDAL TRAVEL HAS INCREASED SIGNIFICANTLY AND HAVE BECOME SPONGY. BRAKING DISTANCE HAS INCREASED DRAMATICALLY. SAFETY IS A BIG ISSUE HERE BECAUSE AFTER DOING A LITTLE RESEARCH I'VE LEARNED THAT THIS IS ACTUALLY BECOMING A TYPICAL ISSUE FOR ANYONE WHO OWNS THIS CAR OR A FORD FUSION. MY LOCAL REPAIR SHOP TOLD ME THAT IT IS PROBABLY THE HYDRAULIC CONTROL MODULE WHICH IS PART OF THE ABS SYSTEM AND SURE ENOUGH I BELIEVE THEY ARE CORRECT. I CALLED THE DEALER I PURCHASED THE CAR FROM AND PARTS AND LABOR COME TO ABOUT $1,700.00!!! THIS PART SHOULD NOT FAIL AND IF IT DOES A RECALL NEEDS TO BE ISSUED BECAUSE I KNOW I'M NOT THE ONLY ONE WITH THIS COMPLAINT.

DURING AN ABS ACTIVATION THE PEDAL WENT SPONGY AND THE BRAKE SYSTEM WAS INADEQUATE AFTERWARDS. THE FORD DEALER SAID A BRAKE FLUID BYPASS OCCURRED INSIDE OF THE HYDRAULIC CONTROL UNIT OF THE ABS SYSTEM. STATED THAT THEY HAD SEEN QUITE A LOT OF THAT PROB. AND STATED IT OUGHT TO BE INVESTIGATED. VERY DANGEROUS INADEQUATESTOPPING AND INCREASED STOPPING DISTANCE!

BRAKE PEDAL IS EXTREMELY SOFT AND REQUIRES PRESSING ALMOST TO THE FLOOR FOR THE CAR TO STOP. CHANGING PADS AND ROTORS, REPLACING BRAKE FLUID, AND BLEEDING BRAKE SYSTEM DOES NOT HELP.

WHILE TRYING TO STOP ON SLUSHY/SLIPPERY ROADS OUR ANTI-LOCK BRAKES ENGAGED. AFTER THAT OUR BRAKE PEDAL WAS SOFT. IT WENT OVER HALF WAY TO THE FLOOR BEFORE WE COULD FEEL ANY PRESSURE ON THE BRAKES. THIS CAUSED OUR BRAKING DISTANCE TO INCREASE EVERY TIME WE APPLIED THE BRAKES. WE HAD THE HYDRAULIC CONTROL UNIT REPLACED ON/ ABOUT JANUARY 11,2019. ON APPROXIMATELY JANUARY 29TH, 2019 WE AGAIN HAD AN ISSUE ON SNOWY/SLUSHY ROADS. WE WERE ABLE TO AVOID AN ACCIDENT BUT THE BRAKES ARE AGAIN SOFT AND STOPPING DISTANCE HAS INCREASED. WE CAN NOT AFFORD TO KEEP REPLACING THIS PART ONLY TO HAVE IT GO BAD WITHIN A MONTH. IF THERE IS A KNOWN PROBLEM WITH THE BRAKING SYSTEM OR THIS PART WHY ISN'T FORD BEING MADE TO TAKE CARE OF IT? IF, AS THEY SAY, THE NEWER PARTS ARE MADE OF A DIFFERENT MATERIAL OR ARE COATED DIFFERENTLY THEY SHOULD BE REPLACING THE PART FOR CARS AFFECTED BY THIS PROBLEM. PLEASE LOOK INTO THIS PROBLEM WE ARE HAVING. IF YOU NEED ANY FURTHER DOCUMENTATION FROM US PLEASE CONTACT US.

TL* THE CONTACT OWNS A 2009 MERCUY MARINER. THE CONTACT STATED THAT THE STEERING WHEEL SEIZED WHEN TURNED IN EITHER DIRECTION DUE TO AN ELECTRIC POWER STEERING FAILURE. SAWGRASS FORD (14501 W SUNRISE BLVD, SUNRISE, FL 33323, (954) 851-9000) DIAGNOSED THAT THE STEERING COLUMN NEEDED TO BE REPLACED. THE VEHICLE WAS EXCLUDED FROM NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING); HOWEVER, THE VEHICLE EXHIBITED THE SAME FAILURE AS LISTED IN THE RECALL. THE MANUFACTURER ALSO INDICATED THAT THE VEHICLE WAS EXCLUDED FROM THE RECALL CAMPAIGN AND DID NOT ASSIST. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 65,941.

TL* THE CONTACT OWNS A 2008 MERCURY MARINER. WHILE DRIVING APPROXIMATELY 35 MPH AND MAKING A RIGHT TURN, THE POWER STEERING FAILED. THE CONTACT STATED THAT THE VEHICLE WAS DIFFICULT TO MANEUVER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. PINKHAM LINCOLN AUTOMOTIVE (LOCATED AT 1505 N DIXIE HWY, ELIZABETHTOWN, KY 42701, (270) 737-2460) WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.

STEERING WHEEL STARTS TO SHAKE AROUND 35 MILES PER HOUR. IT WAS BECOMING DIFFICULT TO STEER SO I TOOK IT TO A LOCAL DEALERSHIP. AFTER BEING CHARGED FOR A DIAGNOSIS THEY STATED IT WAS THE STEERING TORQUE SENSOR. THEY STATED THERE WAS A RECALL FOR MY MAKE AND MODEL BUT MY VIN WAS NOT INCLUDED. HOW CAN ONLY SOME VIN'S BE INCLUDED BUT NOT ALL? AFTER DOING SOME RESEARCH MYSELF I'VE SEEN MULTIPLE COMPLAINTS ABOUT THIS ISSUE BUT NOT EVERYONE IS ABLE TO GET IT RESOLVED THROUGH THE RECALL.

TL* THE CONTACT OWNS A 2008 MERCURY MARINER. WHILE DRIVING APPROXIMATELY 35 MPH, THE POWER STEERING FAILED WITHOUT WARNING. THE CONTACT STATED THAT THE FAILURE WAS INTERMITTENT. THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING) AT BYERLY FORD (LOCATED AT 4041 DIXIE HWY, LOUISVILLE, KY 40216, (502) 448-1661). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.

I WAS TAKING ON OFF-RAMP FROM THE FREEWAY AND MID-TURN MY POWER STEERING STOPPED WORKING AND IT FELT LIKE THE WHEEL LOCKED UP. LUCKILY I WAS ABLE TO BRAKE AND STOP BEFORE GOING OFF OF THE ROADWAY. DASH INDICATOR MESSAGES DISPLAYED "POWER STEERING ASSIST FAULT" AND "SERVICE ADVANCETRAC". THE CAR IS ABSOLUTELY UNSAFE TO DRIVE IN THIS CONDITION AND COULD HAVE EASILY CAUSED A CRASH AS IT HAPPENED MID-TURN WHEN EXITING THE FREEWAY. IN DOING SOME RESEARCH, I UNDERSTAND THE 2011 MERCURY MILAN AND FORD FUSIONS HAVE BOTH BEEN RECALLED FOR THIS ELECTRONIC POWER STEERING MODULE FAILURE. MY 2010 MILAN USES THE EXACT SAME ASSEMBLY AND THE REPAIR COST IS SIGNIFICANT AS I'VE RECEIVED QUOTES RANGING FROM $1600-2100. MY 2010 MILAN HAS LESS THAN 63,000 MILES AND IT IS UNACCEPTABLE TO EXPECT THE OWNER TO PAY THESE REPAIR COSTS ON A VEHICLE WITH SUCH LOW MILEAGE. PLEASE REVIEW THE PROBLEM AND EXTEND THE RECALL TO INCLUDE 2010 MODELS WHICH AT THIS POINT WOULD ALLOW ME TO BE REIMBURSED FOR THE COSTS OF THE REPAIR. I HAVE NO CHOICE BUT TO REPAIR THE VEHICLE AND THIS CREATES A SIGNIFICANT HARDSHIP ON MY FAMILY AS WELL AS ANY OTHER PEOPLE WHO EXPERIENCE THE ISSUE. ESPECIALLY CONSIDERING IT IS A KNOWN DEFECT ON THE 2011 AND 2012 MODEL YEARS. IN TALKING WITH FORD CORPORATE AND MY LOCAL DEALERSHIP I UNDERSTAND THAT THE NHTSA MUST ISSUE THE RECALL, NOT FORD THEMSELVES. I AM SICKENED BY THIS PROBLEM AND CAN ONLY HOPE THE NHTSA WILL DO THE RIGHT THING AND EXTEND THE RECALL TO COVER MY VEHICLE.

POWER STEERING ASSIST FAULT HAPPENS WHILE DRIVING RECALL SHOULD BE EXTENDED TO COVER MORE VEHICLES