MERCURY Complaints

TL* THE CONTACT OWNS A 2006 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE MANUFACTURER STATED THAT THE PART WAS NOT AVAILABLE AND DID NOT KNOW WHEN IT WOULD ARRIVE. THE DEALER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TAKATA RECALL. I HAVE BEEN WAITING OVER TWO YEARS FOR THE PART TO COME IN TO REPAIR MY AIR BAG ONLY GETTING RECALL NOTICES. HOW MUCH LONGER MUST I WAIT?

REAR HATCH WILL NOT OPEN BECAUSE ELECTRIC ACTUATOR HAS FAILED AGAIN, THEREFORE THE SPARE TIRE CANNOT BE ACCESSED ON THE SIDE OF THE ROAD. IT'S BEEN REPLACED ONCE ALREADY. THIS IS A OBVIOUS SAFETY ISSUE.

TL* TAKATA RECALL. THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED GARY CROSSLEY FORD (8050 N CHURCH RD, KANSAS CITY, MO 64158, (816) 883-2739) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *DT *JB

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 18V046000 (AIR BAGS) WAS RECEIVED IN JUNE OF 2016. AFTER CONTACTING THE MANUFACTURER AND LOCAL DEALER (TONY BETTEN FORD, 3839 PLAINFIELD AVE. NE, GRAND RAPIDS, MI), THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE DEFECT WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT*JB *TR

MY 2011 MERCURY GRAND MARQUIS ULTIMATE EDITION, WAS VERY GREAT HOWEVER IT CAUGHT ON FIRE DUE TO THE MALFUNCTION OF THE WINDSHIELD WIPERS...THEY WOULD COME ON AUTOMATICALLY WHILE I WAS DRIVING, MY WINDSHIELD WIPER SWITCH WOULD BE ON THE OFF POSITION... AND THE WIPERS ONLY WORKED ON A HIGH SPEED SEEING NONE OF THE OTHER SPEEDS WORKED...PRIME EXAMPLE I WOULD WARM UP THE CAR FOR 10 MIN...BECAUSE ITS COLD OUTSIDE THEN I WOULD DRIVE, ALL OF A SUDDEN MINUTES LATER, MY WINDSHIELD WIPER TURN ON BY ITSELF IN A HIGH SPEED POSITION , I TURNED THE WIPERS ON SO I CAN SEE IF TURNING OFF WOULD HELP IT DOESN'T SO CLEARLY IT HAS A MIND OF ITS OWN...AS IF A GHOST WAS IN IT...I GOOGLED THE PROBLEM..CLEARY THERE ARE OTHER MODELS OF THE SAME AND DIFFERENT YEAR NUMBERS THAT HAVE THE SAME PROBLEM...THEY SAY ITS EITHER THE WIPERS MOTOR A RELAY OR THE WHOLE LEFT, RIGHT INDICATED SWITCH WHICH THE WINDSHIELD WIPERS WORKS OFF OF...LONG STORY SHORT MY CAR CAUGHT ON FIRE THE MORNING OF NOV.21, 2018 A DAY BEFORE THANKSGIVING IN MY DRIVEWAY WHICH COULD HAVE SET MY CAR ON FIRE..HAD TO CALL THE FIRE DEPARTMENT AT 1:45AM IN THE MORNING. DUE TO AN ELECTRICAL ISSUE THE CAR HAD..IT LOOKED LIKE A MOVIE WITH THE CAR ON FIRE. BECAUSE CLEARLY IF THE CAR IS PARKED AND THE WINDSHIELD WIPERS MOTOR IS STILL TRYING TO MOVE WITH NO POWER TO THE CAR...I LOVED THAT CAR SO MUCH..IT ALMOST CAUGHT MY HOUSE ON FIRE...COULD HAVE EXPLODED AND PUT MY FAMILY AT RISK.WHICH IT DID. AS MUCH AS I LOVE FORD, LINCOLN, MERCURY I AM JUST SADDENS AND DEVASTATED THAT THE CAR I WANTED LOVED AND BOUGHT OR SHALL I SAY FINANCED IS TOTALLED BUY AN ELECTRICAL FIRE THAT BURNED THE INSIDE ALL UP IN MY CAR AND ENGINE IS BURNED OUT....AND THE FIRE WHEN I WAS WOKEN UP TO HEAR THIS WHEN I CALLED 911 AND WAS LOOKING OUTSIDE THE FIRE THAT I SEEN STARTED FROM THAT DRIVER SIDE FRONT WINDSHIELD WITH FIRE COMING FROM THE MOTOR OF THE WIPER ONTO HOOD

TAKATA RECALL I HAVE TRIED TO HAVE TWO DIFFERENT FORD DEALERS IN MY AREA MAKE THE NECESSARY REPAIRS OR REPLACEMENT OF MY AIRBAGS AFTER RECEIVING NOTICE FROM THE MANUFACTURER (FORD) BUT HAVE REPEATEDLY RECEIVED DELAYS FIRST ON THE CLAIM THAT PARTS FOR MY CAR WERE NOT YET AVAILABLE AND, AFTER NOTIFICATION FROM FORD THAT THEY WERE AVAILABLE, THAT PRIORITY WAS BEING GIVEN TO THOSE WHO HAD ELECTED TO RENT REPLACEMENT CARS---WHICH I DID NOT DO BECAUSE THEY WOULD ONLY PAY FOR ONE MONTH AND I WAS ADVISED THAT I MIGHT HAVE TO RENT FOR MANY MORE MONTHS. THE DEALERS CANNOT TELL ME WHEN THE NEEDED WORK ON MY CAR MIGHT BE MADE. I NOW SUSPECT THAT THEY NEVER INTEND TO MAKE THE NECESSARY REPAIRS. I, THEREFORE, URGE THAT NHTSA LOOK INTO THIS SITUATION AND ADVICE ME WHAT TO DO. THANK YOU.

I WAS DRIVING DOWN THE STREET AND WENT TO TURN A CORNER AND MY POWER STEERING WENT OUT COMPLETELY. I HAVE A MESSAGE THAT POPS UP EVERY TIME I START MY CAR THAT SAYS POWER STEERING ASSIST FAILURE. I HAVE FOUND A RECALL ON THIS ISSUE BUT THE DEALERSHIP SAYS MY VIN ISN'T INCLUDED IN THE RECALL. MY VEHICLE WAS PRODUCED 02/2010 WHICH FALLS IN THE TIME FRAME OF THE RECALL.

WHILE TRAVELING APPROXIMATELY 35 MPH, DRIVING IN A STRAIGHT LINE ON A CITY STREET IN TRAFFIC, THE ABS ABRUPTLY APPLIED THE BRAKES - HARD! THE ABS LIGHT CAME ON AND A "CHECK BRAKE SYSTEM" WARNING MESSAGE WAS DISPLAYED. ALSO, THE ELECTRICAL SYSTEM SHUT DOWN AND THE ENGINE LOST POWER. AFTER ABOUT 5 SECONDS, POWER WAS RESTORED AND VEHICLE WAS ABLE TO PROCEED. THIS OCCURRED APPROXIMATELY 8 TIMES OVER A TWO MILE DISTANCE. DURING THE LAST 4 TIMES, THE ENGINE DIED, LOST POWER COMPLETELY, AND NEEDED TO BE TURNED OFF AND RESTARTED TO CONTINUE. THIS FAILURE WAS A DANGEROUS SAFETY HAZARD. VEHICLE WAS TOWED TO ALBUQUERQUE LINCOLN VOLVO. THE PROBLEM WAS DIAGNOSED AS A FAILED ABS MODULE, 9L8Z. THE DEALER REPLACED THE ABS MODULE WITH A FAULTLY MODULE. A SECOND ABS MODULE WAS INSTALLED AND THE VEHICLE WAS DEEMED REPAIRED. THE DEALER DID NOT RETURN THE DEFECTIVE PART FOR ANALYSIS.

WHEN I APPLY MY BRAKES AND MY ABS KICKS IN I LOSE BRAKE PRESSURE AND IT TAKES LONGER TO STOP THE VEHICLE. THE VEHICLE IS IN MOTION IN SNOWY OR RAINY CONDITIONS, THIS HAPPENS ONLY WHEN ABS IS ENGAGED. THIS ALSO HAPPENED LAST YEAR, 2017, I SHOULD HAVE REPORTED THIS LAST YEAR AS WELL.