MERCURY Complaints

TAKATO RECALL, I HAVE CALLED THE DEALER SEVERAL TIMES TO GET THIS AIRBAG TAKEN CARE OF, AND I JUST GET THE RUN A ROUND, SAYING THEY DON'T HAVE REPAIR PARTS IN YET, YET I WAS SENT A LETTER SAYING DON'T LET ANYONE SIT IN THE PASSENGER SEAT, THIS SEEMS LIKE A PROBLEM TO ME. WHAT CAN BE DONE?

TAKATA RECALL--MY CAR HAS BEEN IN THE FLORIDA SUN SINCE IT WAS PURCHASED BY MY LATE HUSBAND (VALENTINE'S GIFT FOR 2/14/2011). IT HAS BEEN UNDER RECALL SINCE JUNE 2016! IT IS UNSAFE TO DRIVE. I HAVE BEEN GIVEN A LOANER NOT CLOSE TO THE MILAN. I ONLY HAVE 25,800+ MILES ON IT! I AM IN THE PROCESS OF MOVING CLOSE TO FAMILY--SINCE I AM ALONE AND A SENIOR CITIZEN. WHAT AM I TO DO? I'M NOT SUPPOSED TO DRIVE IT, CAN'T SELL IT -- SINCE I CAN'T LET ANYONE TEST DRIVE IT--IT IS IN THE MIDDLE OF MY DRIVEWAY--THIS IS A RIDICULOUS SITUATION, PLUS NOT I SEE THERE ARE WARNING LIGHTS ON THE DASH (IF I WERE TO TRY AND START IT AND THE SMELL OF GASOLINE. I NEED ASSISTANCE--THANK YOU FOR YOUR ATTENTION, (XXXXXX) PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

TAKADA INFLATORS.I RECEIVED 2 LETTERS STATING AIR BAG DEFECTS IN PASSENGER SEAT.TELLING ME TO CALL MAKE OF CAR SHOPS FOR REPAIRS I CALLED EVERY PLACE AND NO ONE HAS THE PART.THIS IS EXTREMELY DANGEROUS AND NOONE HAS BEEN ABLE TO HELP.WHEN SOMEONE'S DIES OR IS SERVERY HURT YOU WILL BE HELD RESPONSIBLE.

TAKATA RECALL- AFTER PURCHASING MY VEHICLE I FOUND OUT THAT THE CAR WAS IN A FEW PREVIOUS ACCIDENTS WHERE THE AIR BAGS WERE DEPLOYED. ON THE PASSENGER SIDE, WHICH IS THE RECALLED SIDE, I AM WORRIED ABOUT IT EXPLODING AS MY RECALL STATED. MY RECALL ALSO STATED THAT BOTH PASSENGER AND DRIVERS AIRBAGS , WHEN DEPLOYED, CAN DEPLOY WITH SHARDS OF METAL AND GLASS FRAGMENTS. I AM A SHORT PERSON GENERALLY AND SIT CLOSE TO THE WHEEL SO I CAN REACH EVERYTHING. I ALSO HAVE MANY NIECES AND NEPHEWS WHO RIDE IN MY VEHICLE AND I AM CONCERNED FOR THE SAFETY .IT HAS BEEN A WHILE NOW AND I HAVE BEEN CALLING AND HEARD NOTHING ABOUT A SOLUTION FOR IT AND IM WONDERING IF THERE IS ANYTHING I CAN DO , ASIDE FROM GETTING A NEW VEHICLE , THAT CAN HELP KEEP MY FAMILY AND I SAFE. AS WELL AS, HOW BIG OF AN IMPACT MY CAR CAN TAKE BEFORE THAT THING EXPLODES ON ME.

WE RECEIVED A RECALL LETTER BUT WHEN WE TRY TO MAKE AN APPOINTMENT TO BRING THE CAR IN THEY SAY SOMEONE WILL GET BACK TO US AND THEY NEVER DO.

TL* TAKATA RECALL. THE CONTACT OWNS A 2007 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. A DEALER WAS NOT MADE AWARE OF THE RECALL. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT STATED THAT THE RECALL NOTIFICATION LISTED THE PARTS AS UNAVAILABLE AND INDICATED THAT THEY WOULD BECOME AVAILABLE IN THE SECOND/THIRD QUARTER OF 2018. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2009 MERCURY MARINER. THE CONTACT STATED THAT THE POWER STEERING FAILED AND THE STEERING WHEEL HAD TO BE TURNED WITH FORCE. THE FAILURE WAS EXPERIENCED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE STEERING TORQUE SENSOR NEEDED TO BE REPLACED. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED PER NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING); HOWEVER, THE POWER STEERING CONTROL MODULE SOFTWARE WAS UPDATED RATHER THAN REPLACED. THE MANUFACTURER REFUSED TO ASSIST WITH THE REPAIR. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 118,000.

TL* TAKATA RECALL. THE CONTACT OWNS A 2007 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS WERE NOT AVAILABLE. THE DEALER (NEWINS BAY SHORE FORD, 219-W MAIN ST, BAY SHORE, NY 11706, 631-664-1300) WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THEY WOULD NOTIFY THE CONTACT WHEN PARTS ARRIVED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2007 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED CHAMPION LINCOLN AT (508) 586-1340 (LOCATED AT 1724 586 MAIN ST, BROCKTON, MA 02301) AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2010 MERCURY MARINER. WHILE DRIVING UNKNOWN SPEEDS, THE STEERING WHEEL BECAME DIFFICULT TO TURN WHILE MAKING TURNS. IN ADDITION, THE BATTERY WARNING INDICATOR ILLUMINATED. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS 120,000.