MERCURY Complaints

SHORTLY AFTER BUYING THIS CAR LAST YEAR, THE THROTTLE BODY FAILED AT SPEED (APPROX 55), CAUSING THE CAR TO ACCELERATE UNCONTROLLED ON A CURVY 2 LANE HIGHWAY. HAD TO BREAK VERY HARD AGAINST THE SURGING ENGINE TO SLOW, AND TURN OFF ENGINE WITH KEY TO GET CAR TO STOP. VERY SCARY. VERY DANGEROUS. THE FORD DEALER IN KINGSTON, NY, DID NOT TELL ME THIS WAS A KNOWN PROBLEM! TOWED, RENTED A CAR, AND PAID $420.00 TO REPAIR.

CURSE CONTROL OCCASIONALLY MAKES ENGINE ACCELERATE WHILE AND AFTER BRAKE APPLIED WHILE MOVING UNDER 5 MPH AND EVEN WHILE STOPPED WITH BRAKE STILL APPLIED. MORE THAN ONCE A PEDESTRIAN WAS AT RISK IN A CROSSWALK WHILE VEHICLE STOPPED WITH BRAKE STILL APPLIED, THEN ENGINE SUDDENLY BECAME NEAR FULL THROTTLE, REQUIRING EVEN STRONGER PRESSING OF BRAKE PEDDLE. WE TOOK THE CAR TO DEALER (HENRY DAY FORD) WHO UPDATED ENGINE CONTROL ROM; BUT SAME PROBLEM CONTINUED TO EXIST. THE DEALER OFFERED NO WARRANTY OF REPAIR OR EVEN ACKNOWLEDGEMENT OF PROBLEM. WE NOW DRIVE WITH THE CRUSE CONTROL AND HORN AND ??? CABLE DISCONNECTED NEAR WINDSHIELD WASHER RESERVOIR.

JUST RETURNED BACK HOME FROM A VACATION AND WAS DRIVING MY ENTIRE FAMILY BACK HOME FROM THE AIRPORT. THE WEATHER WAS NICE SO I HAD THE WINDOWS DOWN WHILE ON THE FREEWAY. AS I WENT TO EXIT THE FREEWAY GOING ABOUT 72 MPH, I REALIZE THE STEERING SEEMED MORE DIFFICULT THAN USUAL, BUT THOUGHT NOTHING MORE AND PROCEEDED TO MAKE A SHARP LEFT HAND TURN OF THE FREEWAY GOING ABOUT 35 MPH. AS I ENTERED THE TURN, I QUICKLY REALIZED THE POWER STEERING WAS NOT WORKING, AS I STRUGGLED TO KEEP MY CAR FROM CRASHING INTO THE BRIDGE WALL. AS WE CAME TO A STOP I NOTICED A MESSAGE DISPLAYED ON THE DASH ABOUT A POWER STEERING ASSIST FAILURE AND THE TRACTION CONTROL WAS OFF. I NEVER HEARD THE WARNING DUE TO THE ROAD NOISE AND WAS CAUGHT COMPLETELY OFF GUARD. HAD MY WIFE BEEN DRIVING OR THE ROAD BEEN WET OR SNOW COVERED, I AM CONVINCED, WE WOULD HAVE CRASHED! MY 2011 MERCURY MILAN HAS ROUGHLY 121,000 MILES ON IT. AFTER SEVERAL DAYS SINCE, THE POWER STEERING STILL DOES NOT WORK. MY WIFE IS AFRAID TO DRIVE THE CAR AS SHE CAN'T EVEN TURN THE CAR IT OUT OF OUR DRIVEWAY AS IT TAKES CONSIDERABLE FORCE TO TURN THE WHEEL.

OTHER CAR FAILED TO YIELD AT STOP SIGN. MY CAR HIT THE SUV IN THE DOOR AREA. MY FRONT END AND HOOD ARE DAMAGED. AIRBAGS DID NOT DEPLOY. MY CAR WAS IN MOTION ON A CITY STREET.

THE DRIVER SEAT MOTOR MESSED UP CAUSING THE TO BE STATIONARY. THE SEAT WONT MOVE FORWARD AND BACKWARD.THE AIR CONDITIONING ON THE DRIVER SIDE DOESN'T BLOW COLD , THE DASH AND RADIO LIGHTS BRIGHTEN AND DIM SPORADICALLY AND THE THIRD ROW SEATS DON'T WORK, THE GEAR STRIPPED OUT. ALSO, THE BUSHINGS ON THE FEONT AND REAR HAVE HAD TO BE REPLACED.

LOST POWER STEERING ALL OF A SUDDEN. I WAS PARKED IN MY GARAGE AND WENT TO BACK OUT AND NO LONGER HAD POWER STEERING. LUCKILY I WAS PULLING OUT OF MY DRIVEWAY AND I COULD PULL BACK IN TO ASSESS THE SITUATION. HAD I BEEN DRIVING ON A HIGHWAY AND THIS HAPPENED I DON'T THINK I WOULD'VE HAD THE STRENGTH TO STEER THE CAR TO MY DESTINATION. THE CAR HAS A RECALL IN PLACE FOR THIS BUT MY VIN NUMBER DOESN'T SEEM TO BE AFFECTED. I AM WONDERING WHY? I WASN'T EVEN NOTIFIED OF THIS RECALL BACK IN 2014- RECALL 14V284000 I READ THE CODES OFF OF MY VEHICLE AND B1342 VARIABLE ASSIST POWER STEERING MODULE CODE. THE OTHER CODE IS B2290 OCCUPANT CLASSIFICATION SYSTEM FAULT FRONT PASSENGER SIDE (THIS MAY BE AN AIR BAG ISSUE) WHICH I HAVE TOLD THE DEALER ABOUT IN YEARS PAST. I DON'T KNOW WHAT THE SAFETY RISK IS WITH THAT CODE.

POWER STEERING ASSIST FAILURE ON DASH. MAKING THINGS DIFFICULT TO TURN IN LOW SPEED TURNS. CONTACTED FORD AND WAS TOLD THE COMPUTER WAS FLASHED IN 2013, BEFORE I EVEN OWNED THE CAR. WAS TOLD THAT IT WOULD BE MY RESPONSIBILITY AND TO HOLD RECEIPTS BECAUSE I BE ABLE TO GET REIMBURSED FOR PART OR ALL OF COSTS ASSOCIATED WITH THIS ISSUE. NOW FORD SAYS NO GO! LOOKING AROUND ON ISSUES WITH THE TORQUE SENSOR AND NOTED MANY PEOPLE GOING THROUGH THE SAME AS I HAVE. SEEMS TO ME FORD IS JUST TRYING TO GET MORE PARTS REPLACED AND DOESN'T CARE ABOUT OUR SAFETY. THIS IS AN ATTEMPT TO GET FORD ON THE BALL TO FIX THEIR VEHICLES. I'VE BEEN A FORD PERSON FOR A LONG TIME, BUT CONSIDERING GOING TO TAKE MY FUTURE CAR PURCHASES TO OTHER CARS. COME ON FORD!

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCURY MILAN. WHILE DRIVING 40 MPH, THE AIR BAG INDICATOR ILLUMINATED AND A WARNING TO REMOVE ALL ITEMS FROM THE FRONT PASSENGER SEAT WAS DISPLAYED. THE DEALER (PENSACOLA FORD, 6397 PENSACOLA BLVD, PENSACOLA, FL 32505) WAS NOTIFIED, BUT THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED BECAUSE THE AIR BAG REPLACEMENT PARTS WERE NOT AVAILABLE. THE CONTACT HAD NOT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) FROM THE MANUFACTURER. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 121,000.

TL* THE CONTACT OWNS A 2008 MERCURY MARINER HYBRID. WHILE DRIVING APPROXIMATELY 15 MPH, THE STEERING WHEEL STARTED TO VIBRATE. A MONTH LATER, THE STEERING WHEEL BECAME HARD TO MANEUVER AND "POWER STEERING FAILURE" WAS DISPLAYED. THE VEHICLE WAS NOT TAKEN TO THE DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OR REPAIRS. THE CONTACT ALSO MENTIONED THAT THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING) ON APRIL 10, 2015. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 120,000.

TAKATA RECALL. I HAVE BEEN WAITING FOR TWO YEARS. STILL NO AIR BAG REPLACEMENT! FORD ADVISES NOT TO LET ANYONE SIT IN FRONT PASSENGER SEAT, BUT I CANNOT DO THAT. FORD HAS NOT ACTED IN A TIMELY MANNER. FIRST NOTICE CAME IN SUMMER OF 2016.