MERCURY Complaints

TL* THE CONTACT OWNS A 2000 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE DRIVER'S SEAT BELT FAILED TO LATCH INTO THE BUCKLE. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 73,000. THE VIN WAS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. WHILE DRIVING APPROXIMATELY 55 MPH, THE HEADLIGHTS FAILED TO ILLUMINATE WITHOUT WARNING. THE VEHICLE WAS TURNED OFF AND RESTARTED, BUT THE FAILURE CONTINUED. THE VEHICLE WAS TAKEN TO JORGENSEN FORD SALES, INC. (8333 MICHIGAN AVE, DETROIT, MI 48210, (313) 584-2250), BUT THE TECHNICIAN WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE CONTACT STATED THAT HE RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 15V861000 (EXTERIOR LIGHTING). THE FAILURE MILEAGE WAS APPROXIMATELY 130,000.

TL* TAKATA RECALL. THE CONTACT OWNS A 2006 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. HEMPSTEAD FORD LINCOLN IN HEMPSTEAD, NEW YORK WAS MADE AWARE OF THE RECALL AND STATED THAT THE PART WAS UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

REAR END NOISE WITH AXLE BEARING AND SHAFT ASSY. WITH CARS OF THAT YEAR USED AS FLEET VEHICLES (NOTE,NHTSA CAMPAIGN ID NUMBER 04V328000. FORD ALSO HAD A SAFETY RECALL NUMBER 04516 IN JULY 15TH 2004 TO ACKNOWLEDGED THAT VEHICLES BUILT FOR FLEET SERVICE WERE PRONE TO AXLE FAILURES AND ISSUED A RECALL FOR FORD SUSPENSION- REAR DEFECT ON FLEET VEHICLES FOR CHASSIS OVERLOADING TO WHEEL BEARINGS AN AXLES. MINE HAPPENED ON TRIP OF 3OO MILES. ROARING NOISE

ON SEPTEMBER 29, 2017 AROUND 9-10 PM , MY HUSBAND HAD JUST PICKED ME UP FROM WORK AND I WAS 6 MONTHS PREGNANT, WE WERE DRIVING DOWN THE HIGHWAY AND A CAR ON THE OPPOSITE SIDE OF THE HIGHWAY PULLED OUT FROM THE LIGHT AND HIT US ON THE DRIVER SIDE WHEEL AND FENDER AND BROKE THE STEERING KNUCKLE, THE RACK AND PINION AND BROKE THE STEERING WHEEL LOOSE, ALSO THE SUSPENSION. MY CAR WAS DISABLED FROM THE ACCIDENT. I ALSO HAD TO BE RUSHED TO THE HOSPITAL BECAUSE I WAS HAVING CONTRACTIONS SO THEY WANTED TO MAKE SURE MY BABY WAS OKAY. ALSO THE DRIVER HIT US AND RAN. THE COPS NEVER FOUND THE CAR. IN ORDER FOR ME TO GET MY CAR BACK ON THE ROAD I HAD TO PURCHASE A STEERING COLUMN, A RACK AND PINION, AND STEERING KNUCKLE AND SUSPENSION OUT OF MY OWN POCKET. I WAS NEVER INFORMED OF A RECALL.

"TAKATA RECALL"- IT HAS BEEN ALMOST 2 YEARS SINCE THE RECALL STARTED. YOUR CO. IS COSTING ME MONEY. BECAUSE OF THE RISK TO MY LIFE AND SINCE THE PART IS STILL NOT AVAILABLE, I HAD TO BUY ANOTHER CAR. I AM RETIRED AND ON A FIXED INCOME AND HAD NOT PLANNED TO BUY A CAR. EVEN THOUGH MY CAR IS A 2006, IT STILL DRIVES WELL, HAS NEW TIRES AND A NEW BATTERY. NOW, I DON'T KNOW WHAT TO DO WITH IT. I DON'T WANT TO SELL IT AND RISK INJURY TO ANOTHER PERSON OR FAMILY. I FEEL LIKE I HAVE BEEN MISTREATED. IF I WEREN'T RESPONSIBLE AND DIDN'T MAKE PAYMENTS, I WOULD HAVE HAD NEGATIVE CONSEQUENCES GIVEN TO ME. YET, YOUR COMPANY IS NOT BEING PUNISHED FOR WHAT YOU HAVE DONE. I AM VERY DISAPPOINTED AND WANT SOME TYPE OF REIMBURSEMENT, SINCE I CAN'T SAFELY DRIVE MY CAR WITH MY FAMILY IN IT! IT SEEMS LIKE YOU ONLY WANT TO HELP, IF OR WHEN THERE'S AN ACCIDENT. HELP ME BEFORE SOMETHING HAPPENS!

FOR A WHILE WHEN I WOULD APPLY MY BRAKES I WOULD LOSE THEM IN THE FACT THAT I WOULD HAVE TO PUSH THEM ALL THE WAY TO THE FLOOR. AFTER THIS HAPPENED A FEW TIMES I WOULD HAVE NO BRAKES AT ALL. MY MECHANICS COULD NOT FIGURE THIS OUT BECAUSE AFTER THE CAR WOULD SIT OR I PUMPED THE BRAKES THEY WOULD RETURN UNTIL FINALLY THEY JUST WENT COMPLETELY. AT THIS TIME I CAME TO FIND OUT THAT THE ABS SYSTEM HAD TO BE REPLACED. THEY TOLD ME THAT THIS WAS A DEFECT. THE ONLY COMPANY I COULD GET THE PART FROM WAS FORD! NO OTHER COMPANY OR AFTER-MARKET WAS COMPATABLE. TELL ME FORD DID NOT KNOW ABOUT THIS???? COST ME OVER $1K

TL* THE CONTACT OWNS A 2010 MERCURY MILAN. WHILE DRIVING 65 MPH, THE ADVANCE TRAC AND SERVICE POWER STEERING WARNING INDICATORS ILLUMINATED. THE CONTACT STATED THAT THE POWER STEERING FAILED, WHICH MADE IT DIFFICULT TO MANEUVER THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED, BUT THE MECHANIC WAS UNABLE TO RETRIEVE A FAULT CODE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THE FAILURE RECURRED TWICE. NEITHER AN AUTHORIZED DEALER NOR THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 214,145.

TL* THE CONTACT OWNS A 2004 MERCURY MARQUIS. IN 2014, THE VEHICLE WAS REPAIRED PER AN UNKNOWN RECALL REGARDING THE LIGHTING CONTROL MODULE. THE REPAIR WAS PERFORMED BY GOLDER CIRCLE FORD (1432 US-45 BYP, JACKSON, TN 38305). THE CONTACT STATED THAT THE FAILURE RECURRED AND ALL THE INTERIOR AND EXTERIOR LIGHTING SHUT OFF COMPLETELY WHILE DRIVING 65 MPH ON THE HIGHWAY. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHERE IT WAS CONFIRMED THAT THE LIGHTING CONTROL MODULE WAS DAMAGED BEYOND REPAIR. THE CONTACT SPOKE WITH THE SAME DEALER AND WAS INFORMED THAT THE TWO WARRANTIES HAD EXPIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE RECALL INFORMATION WAS NOT PROVIDED. THE FAILURE MILEAGE WAS 245,000. *TT *JS

TL* THE CONTACT OWNS A 2008 MERCURY MARINER. THE CONTACT EXPERIENCED A PARTIAL FAILURE WITH THE POWER STEERING. THE VEHICLE WAS REPAIRED PER AN UNKNOWN RECALL REGARDING THE POWER STEERING ON SEPTEMBER 19, 2017. THE REPAIR WAS PERFORMED BY BILL WALSH FORD LINCOLN KIA (2900 COLUMBUS STREET, OTTAWA, IL 61350). WHILE THE VEHICLE WAS AT A STOP SIGN, THE STEERING COLUMN FRACTURED. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER WHERE IT WAS DIAGNOSED THAT THE ENTIRE POWER STEERING COLUMN NEEDED TO BE REPLACED. THE MANUFACTURER WAS CONTACTED. THE RECALL INFORMATION WAS NOT PROVIDED. THE FAILURE MILEAGE WAS 72,103.