MERCURY Complaints

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V046000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (JORDAN FORD, 2411 PAT BOOKER RD, UNIVERSAL CITY, TX 78148, (210) 477-8000) AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2010 MERCURY MILAN. ON SEVERAL OCCASIONS, WHEN THE BRAKE PEDAL WAS DEPRESSED, THE BRAKE PEDAL TRAVELED TO THE FLOORBOARD AND THE STOPPING DISTANCE WAS INCREASED. ON ONE OCCASION, THE VEHICLE DROVE THROUGH AN INTERSECTION BEFORE COMING TO A STOP. THE CONTACT, A CERTIFIED MECHANIC, DIAGNOSED THAT THE HYDRAULIC CONTROL UNIT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. NEITHER THE DEALER NOR THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000. *TT

TAKATA RECALL - IT HAS BEEN 2 YEARS WITH NO PARTS AVAILABLE. MY WIFE IS NOW RIDING IN THE BACK SEAT WITH OUR INFANT. WHAT ARE OUR OTHER OPTIONS TO GET THIS FIXED? 2 YEARS SEEMS A BIT RIDICULOUS FOR SUCH A SERIOUS ISSUE.

SERPENTINE BELT COME OFF MAKING THE CAR UNABLE TO DRIVE. OIL ACCUMULATES ON THE BELT PULLEY CAUSES THE BELT TO COME OFF.

I DON'T RECALL EXACTLY WHEN THIS ISSUES STARTED BUT IT WAS AT LEAST 2015 POSSIBLY 2014. WHEN AN ABS EVENT OCCURS, THE BRAKE PEDAL GOES SOFT, TO THE FLOOR, AND TAKES LONGER TO BRAKE. THE PEDAL CONTINUES TO BE SOFT FOR ABOUT A DAY INITIALLY BEFORE RETURNING TO NORMAL. NOW IT OCCURS FOR EXTENDED PERIODS OF TIME. THIS REQUIRES TO START BRAKING EARLIER AND LEAVE LOTS OF SPACE BETWEEN MY CAR AND THE CAR IN FRONT OF ME WHICH ISN'T ALWAYS POSSIBLE IN TRAFFIC. THE TIRES TEND TO SLIDE ON WET ROAD CONDITIONS NORMALLY BUT THE BRAKING ISSUE MAKES IT WORSE. VERY SCARY. I HAVE BEEN OVERLY CAUTIOUS AND HAVE HAD MANY CLOSE CALLS BUT NOT HAD AN ACCIDENT BY SOME MIRACLE. REMOVING THE TWO ABS FUSES (8 & 10) WHICH HAS HELPED BUT THIS RESULTED IN THE ABS AND BRAKE LIGHT TO BE ON PERMANENTLY. WITH THE BRAKE LIGHT ON, CAR WILL NOT PASS INSPECTION. BUT WITH THE FUSE IN, IF MY PEDAL IS SOFT AND GOES TO THE FLOOR BEFORE BRAKING, IT WILL NOT PASS INSPECTION EITHER. A GOOGLE SEARCH RESULTED IN THE FOLLOWING VIDEOS: 1) HTTPS://WWW.YOUTUBE.COM/WATCH?V=0R46_UNYYK8 2) HTTPS://WWW.YOUTUBE.COM/WATCH?V=VWFLKCXXZTY GOOGLE IT AND NUMEROUS OTHER VIDEOS WILL BE EASILY FOUND. NOTE: DATE, MILEAGE, AND SPEED IN FOLLOWING QUESTIONS WERE ESTIMATED. I KNOW APPROXIMATELY WHEN IT STARTED. REPORTING A SAFETY ISSUE IN THIS MANNER WAS NOT AN OPTION THAT I WAS AWARE OF.

BRAKES ARE EXCESSIVELY SOFT, BUT THERE IS NO AIR IN THE BRAKE LINES AND NO LEAKS. WHILE DRIVING STRAIGHT ON A CITY ROAD, PRESSED BRAKES ALL THE WAY TO THE FLOOR, BUT THE CAR DID NOT STOP; IT JUST SLOWED, BUT WOULD NOT ENTIRELY STOP. THIS PUTS MY LIFE IN DANGER. IF I CANNOT TRUST MY CAR TO FULLY STOP, IT MAY ROLL INTO AN INTERSECTION AND BE HIT BY CROSSING TRAFFIC, OR I MAY REAR-END ANOTHER VEHICLE WITHOUT BEING ABLE TO AVOID THE COLLISION.

ABS COMPUTER GOT FRIED AND NEEDED $2000 REPAIR. CAR HAS HAD INTERMITTENT HARD BRAKE PULL TO LEFT SINCE PURCHASE IN 2008. JUST HAD TO REPLACE FRONT CALIPERS AND ROTORS AT COST OF $680.

REGARDING: NHTSA RECALL NUMBER 14V-284, FORD RECALL NUMBER 14S05 ELECTRIC POWER STEERING THE RECALL INSTRUCTIONS TO DEALERS CALL FOR A SIGNAL TEST AND EITHER REPROGRAMMING A SENSOR OR REPLACING THE TORQUE SENSOR BASED ON THE RESULTS. IT ALSO CALLS FOR REPLACING THE TORQUE SENSOR UPON FAILURE IF THE FAILURE OCCURRED BEFORE THE VEHICLE HAD THE RECALL SENSOR PERFORMED. THE RECALL INSTRUCTIONS TO DEALERS ALSO TELLS THEM THAT A TORQUE SENSOR THAT FAILS AFTER THE REPROGRAMMING WAS DONE IS NOT COVERED BY THE RECALL. THE PURPOSE OF THE SENSOR REPROGRAMMING WAS TO INITIATE A WARNING IN THE DRIVER CONTROL CENTER UPON IMMINENT SENSOR FAILURE, BUT DOES NOTHING TO FIX, REPAIR OR REPLACE THE DEFECTIVE PART. I HAD THE DEALER PERFORM THE TEST AND SOFTWARE UPGRADE AND WAS UNDER THE MISTAKEN IMPRESSION THAT THE RECALL WAS TO ACTUALLY REPLACE THE STATISTICALLY FAULTY PART , AND NOT JUST A POTENTIAL WARNING. THE ELECTRIC POWER STEERING ON MY VEHICLE FAILED ON 4-12-2018 AND, INCIDENTALLY, I DID NOT GET A WARNING ON THE DRIVER INFORMATION CENTER BEFORE THE FAILURE; SO THE REPROGRAMMING DID NOTHING FOR MY VEHICLE. MY QUESTION IS WHY IS FORD/MERCURY NOT REQUIRED TO REPLACE THE FAILED SENSORS THAT ARE THE SUBJECT OF THE RECALL? I UNDERSTAND FORD NOT BEING REQUIRED TO REPLACE SENSORS THAT MIGHT FAIL BUT GIVING DRIVERS NOTICE OF IMMINENT FAILURE, BUT FORD SHOULD BE REQUIRED TO REPLACE SENSORS THAT DO FAIL EVEN AFTER THE REPROGRAMMING BECAUSE THE REPROGRAMMING IS NOT INTENDED TO FIX THE PROBLEM JUST WARN DRIVERS. THE SENSOR REPLACEMENT IS NEARLY A $2000 REPAIR THAT I BELIEVE SHOULD BE COVERED BY THE RECALL. CAN THE NHTSA EXPLAIN THE RATIONAL FOR NOT REQUIRING FORD TO ACTUALLY FIX THE DEFECT THAT CAUSES A SERIOUS HAZARD?

PASSENGER SEATBELT LOCKS WILL NOT UNLOCK UNLESS YOU UNBUCKEL THE BELT IT JUST KEEPS GETTING TIGHTER HAVE A PROBLEM WHERE THE YOU PUSH DOWN ON GAS IT WON'T DO ANYTHING FOR A MOMENT THEN JOLT FORWARD AN THE MAIN PROBLEM IT WITH THE ELECTRIC IF YOU BARLEY TOUCH THE IGNITION SWITCH OR CONTROLS FOR THE SEAT THE SEAT MOVES THE IGNITION ALSO NOT ONLY MOVES THE SEAT BUT A COUPLE TIMES IT HAS SHUT THE CAR OFF AND ONCE LOCKED US IN THE CAR HAD TO PUT THE KEYS IN AND START TO GET IT TO UNLOCK AND ONCE LOCKED US OUT WITH KEYS STILL IN IGNITION SWITCH

"TAKATA RECALL". I HAVE TWO LETTERS AND OTHER DOCUMENTS FROM FORD THAT MY VEHICLE IS UNDER A SAFETY RECALL FOR THE FRONT PASSENGER AIR BAG. WHEN I CHECK THE VIN THRU YOUR WEB SITE - IT SAYS THERE IS "NO" RECALL FOR MY VEHICLE. WHICH IS IT? THE FIRST LETTER WAS RECEIVED ALMOST TWO YEARS AGO.