MERCURY Complaints

BRAKES FAILING! VEHICLE WILL STOP ON INITIAL DEPRESSION OF BRAKE PEDAL. CONDITION ARISES WHEN ONCE AT A COMPLETE STOP AFTER INITIATING A BRAKING EVENT, IF PEDAL IS RELEASED AND THEN RE-DEPRESSED, THE PEDAL WILL GO TO THE FLOOR AND THE VEHICLE WILL NOT STOP. CONDITION IS INTERMITTENT, BUT GUARANTEED TO HAPPEN.

PULLING INTO PARKING SPACE GOING 10 TO 15 MPH. BRAKE PEDAL WENT ALL THE WAY TO FLOOR. TRIED AGAIN TO STOP. BRAKES HELD THE 2ND TIME. LOCAL FORD DEALERSHIP CAME TO LOT AND PICKED UP THE CAR. RAN DIAGNOSTICS ON CAR AND COULD FIND NO PROBLEM WITH BRAKING SYSTEM.

TL* THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (PARK CITIES FORD/LINCOLN, 3333 INWOOD ROAD, DALLAS, TEXAS 75235) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. *TT *TR

LETTER FROM SENATOR NELSON ON BEHALF OF CONSTITUENT REGARDING A TWO YEAR DELAY BY FORD IN RECALL OF TAKATA PASSENGER SIDE AIRBAG. *LD *JS

PERFORMED RECALL SERVICE AT BOZEMAN FORD IN BOZEMAN MONTANA FOR RECALL 14S05 ON OCTOBER 13,2014. ON APRIL 23, 2018 MY POWER STEERING WENT OUT AND WAS ATTRIBUTED TO A FAULTY TORQUE SENSOR, WHICH SHOULD HAVE BEEN REPLACED DURING THE INITIAL RECALL SERVICE. WAS INFORMED BY BISON FORD IN GREAT FALLS MONTANA THAT SINCE INITIAL RECALL SERVICE WAS PERFORMED, THIS SERVICE WOULD NOT BE COVERED BY THE RECALL AND I WOULD HAVE TO PAY THE $625.32 IN PARTS AND LABOR TO REPLACE THE SENSOR AGAIN. THIS IS A SAFETY ISSUE THAT SHOULD HAVE BEEN RESOLVED BY THE INITIAL RECALL SERVICE AND I SHOULD NOT BE REQUIRED TO PAY FOR FOLLOW UP SERVICE RELATED TO THE RECALL.

TL* THE CONTACT OWNS A 2005 MERCURY MARINER. WHILE DRIVING 60 MPH, THE VEHICLE STALLED AND THE ANTI-THEFT SYSTEM WARNING INDICATOR ILLUMINATED. THE CONTACT TURNED OFF AND RESTARTED THE ENGINE, BUT THE VEHICLE WOULD JERK WHILE DRIVING. THE VEHICLE WAS DRIVEN TO THE CONTACT'S RESIDENCE. THE DEALER (NORTHTOWNE LINCOLN, 21 NE VIVION RD, KANSAS CITY, MO 64118) AND MANUFACTURER WERE CONTACTED AND STATED THAT THERE WAS NO RECALL ASSOCIATED WITH THE VIN. THE FAILURE MILEAGE WAS 165,250. THE VIN WAS NOT AVAILABLE.

I BELIEVE THIS ISSUE EFFECTS MILLIONS OF FORD AND MERCURY VEHICLES, MANY OF WHICH ARE TAXI, GOVERNMENT, AND POLICE CARS. APPARENTLY, THE COMPUTER (PCM) THAT CONTROLS THE ENGINE CAN SHUT THE ENGINE DOWN WHILE THE VEHICLE IS DRIVING WHEN CERTAIN SENSORS FAIL (AT LEAST 2 KNOWN SENSORS PER MY RESEARCH). I FOUND THIS OUT AT 65 MPH, 2 HOURS FROM HOME. I WAS TOLD BY THE DEALER THAT THERE ARE NO NEW PCMS MADE FOR MY 2000 CAR, AND THAT I HAD TO RELY ON A REBUILT AFTER MARKET PCM. THE AFTERMARKET SELLER RELATED THAT THESE COMPUTERS LAST APPROXIMATELY 10 YEARS. EVEN IF I REPLACE THIS PART, I BELIEVE THIS EFFECTIVELY MAKES MY (AND ANY SUCH) CAR A RISK TO DRIVE, AS MOST REBUILT AUTO PARTS ARE CREATED BY SIMPLY REPLACING ANY FAILED COMPONENTS OUT OF THE MANY COMPONENTS IN THE ASSEMBLY OF THE PART, AND LEAVING OTHERS STILL OLD AND WORN. WHEN WOULD THE OTHER PARTS FAIL, AND IF THE CAR IS OPERATING IS A HIGH RISK UNKNOWN. ON TOP OF THE FACT THAT THIS CREATES A SPECTACULAR HAZARD TO MOTORISTS, I DON'T THINK THAT'S FAIR TO CONSUMERS. I CAN DEMONSTRATE WHAT THIS CAR DOES, AND GO OVER THE OEM FACTORY MANUALS WHERE THEY CITE "REPLACE THE PCM". ALSO, WHY DO THESE SENSORS FAIL TO A VERY UNSAFE CONDITION, HAVE NO LOGIC CHECK (SUCH AS TESTING OTHER SENSORS TO SEE IF THEY CONCUR BEFORE AN ENGINE SHUT DOWN) AND WHY CAN'T THEY BE DISCONNECTED TO ALLOW THE ENGINE TO KEEP WORKING TILL YOU CAN GET TO THE REPAIR?

TL* THE CONTACT OWNS A 2008 MERCURY MARINER. WHILE THE VEHICLE WAS STATIONARY, THE STEERING WHEEL SEIZED. THE CONTACT STARTED THE VEHICLE, BUT COULD NOT TURN THE STEERING WHEEL LEFT OR RIGHT. THE DEALER (TOWN AND COUNTRY FORD IN EVANSVILLE, INDIANA) WAS MADE AWARE OF THE FAILURE AND SCHEDULED AN APPOINTMENT FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 95,500.

TL* THE CONTACT OWNS A 2011 MERCURY MARINER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (MANISTEE FORD IN MANISTEE, MICHIGAN) WAS MADE AWARE OF THE RECALL AND STATED THAT THE PART WAS UNAVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

I WAS DRIVING MY CAR LIKE ANY DAY NORMALLY CAME HOME PARK THE CAR AND ASKED MY DAUGHTER TO PUT MY CAR IN GARAGE.BUT SHE CAME BACK AND SAID MY STEERING WHEEL WAS HARD TO TURN.I WENT OUT AND TRIED AND I COULD BARELY TURN THE STEERING WHEEL