MERCURY Complaints

ABS HCU BYPASSES AFTER ABS EVENT AND DOESN'T RESET CAUSING BRAKE PEDAL TO GO TO FLOOR AND INCREASED STOPPING DISTANCE

MY WIFE HAD A TOTAL BRAKE FAILURE (PEDAL WENT TO THE FLOOR, NO WARNING LIGHTS OR ANY PRIOR PROBLEMS) AS A RESULT OF WHICH SHE WENT THROUGH A RED LIGHT. SHE ROLLED TO THE SIDE OF THE ROAD WHERE SHE SHUT EVERYTHING OFF. WHEN SHE RESTARTED THE BRAKES WORKED FINE. FORD DELER SAYS A $1454 NEW HCU UNIT MAY FIX THE PROBLEM. NO OTHER DIAGNOSIS EVEN THOUGH BRAKE SYSTEM WAS THOROUGHLY EXAMINED.

TL* THE CONTACT OWNS A 2004 MERCURY MONTEREY. WHILE DRIVING 45 MPH, THE VEHICLE STALLED AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPAIRED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER AND DEALER WERE NOT NOTIFIED OF THE FAILURE. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 12V006000 (POWER TRAIN) AS A POSSIBLE CAUSE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. WHALING CITY FORD LINCOLN MAZDA (475 BRAD ST, NEW LONDON, CT) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. *TT CONTACT STATES THAT FORD STATED THAT PARTS WOULD NOT BE AVAILABLE UNTIL THIRD QUARTER OF 2018. FORD OFFERED TO PAY FOR A RENTAL UNTIL THEN BUT ENTERPRISE HAS NONE AVAILABLE. *TT

GOT HOME FROM SHOPPING, FIANCEE WAS GETTING THE REST OF THE GROCERIES. SHE CLOSED THE TRUNK NORMALLY, NEVER SLAMMING OR ANYTHING, AND THE ENTIRE REAR WINDSHIELD SHATTERED AND FELL TO THE GROUND. LUCKILY, NO ONE WAS INJURED, BUT SHE COULD HAVE BEEN SERIOUSLY INJURED IF ONE OF THE LARGE PIECES HAD FELL ON HER OR A SHARD COULD'VE FLOWN IN HER EYES. A WINDSHIELD SHOULD NOT SHATTER AND EXPLODE FROM NORMAL USE, THIS IS CLEARLY DEFECTIVE AND I WILL BE IN DIRECT CONTACT WITH THE MANUFACTURER. IT IS MY BELIEF THAT THE HYDRAULIC PUMPS RESPONSIBLE FOR HOLDING THE WINDSHIELD UP WHEN IT IS OPENED SOMEHOW MALFUNCTIONED AND PUSHED ON THE WINSHIELD TOO HARD WHEN IT CLOSED, RESULTING IN THE COMPLETE SHATTERING OF THE WINDSHIELD.

TAKATA INFLATORS. DRIVING IN TRAFFIC WITHOUT WARNING VEHICLE JUST STOPS MOVING IN HEAVY TRAFFIC.BELIEVE SOLENOID TO DRIVE TRANNY IS FAULTY.

WHILE DRIVING THE STEERING WHEEL STARTED SHAKING. WITHIN 48HRS I LOST POWER STEERING AND WAS UNABLE TO DRIVE SAFELY. I HAD TO HAVE THE CAR TOWED TO MY HOME BECAUSE IT WENT OUT WHILE PICKING UP MY KIDS FROM SCHOOL. A MECHANIC GAVE ME THE DIAGNOSIS OF ERROR B2278. THE SAME CODE IDENTIFIED FOR RECALL 14S05 IN REPLACING THE TORQUE SENSOR. FORD DID NOT RESOLVE THE ISSUE PROPERLY WHEN MY VEHICLE WAS SERVICED FOR THE RECALL. A SOFTWARE UPDATE WAS DONE INSTEAD OF REPLACING THE FAULTY SENSOR, WHICH FORD IDENTIFIED AS THE SOURCE OF FAILED STEERING ASSISTANCE. I WAS WITHOUT A CAR FOR 2 WEEKS BECAUSE IT WAS NOT SAFE TO DRIVE. FORD DID NOT HONOR THE RECALL TO REPLACE THE SENSOR.

THE CAR HAS BEEN LURCHING FORWARD AND DECELERATING RANDOMLY. KEEPS GOING INTO "FAILSAFE ENGINE MODE" AND THE WRENCH LIGHT COMES ON BUT ONLY FOR A FEW MOMENTS, THEN RUNS NORMALLY AGAIN AFTER RESTARTING. HAVEN'T BEEN ABLE TO HAVE THE LIGHT ON LONG ENOUGH TO GET DIAGNOSTICS DONE. HAPPENS WHILE DRIVING OR WHEN STARTING OCCASIONALLY.

"TAKATA RECALL." I WENT FOR MY CAR INSPECTION AT MOTOR VEHICLE 4/9/18 AND WAS TOLD BY THE INSPECTOR THAT, NOT ONLY ARE MY TWO (2) AIRBAGS RECALLED, BUT ARE EXTREMELY DANGEROUS! ALSO, I WAS TOLD THAT THERE IS ANOTHER ISSUE REGARDING MY ANTI LOCK 'BRAKES, FROM SAME MANUFACTURER!' I AM A SENIOR CITIZEN, PLEASE HELP!! I WLD SINCERELY 'APPRECIATE' VERY MUCH ASAP! *TR

REAR COIL SPRINGS BROKEN ON BOTH SIDES. POOR DESIGN. I WAS TOLD THERE IS A RECALL ON THIS, BUT I DO NOT SEE IT. THIS IS UNSAFE, BECAUSE IT WILL THROW THE CAR AS IT GOES OVER A BUMP. IT CAN ALSO PUSH UP INTO THE TRUNK, IF NOT FIXED. VERY, VERY DANGEROUS.