MERCURY Complaints

WHILE IN MOTION THE STEERING OF MY VEHICLE BECAME VERY HARD ON A CITY STREET AS I WAS COMING HOME FROM WORK .IT WAS VERY DIFFICULT TO TURN EVEN ON THE BUSY THOROUGHFARES.

TL* THE CONTACT OWNS A 2008 MERCURY MARINER. WHILE DRIVING 35 MPH, THE STEERING WHEEL SEIZED AND THE CONTACT WAS UNABLE TO STEER THE VEHICLE. THE CONTACT WAS ABLE TO PULL OVER TO THE SIDE OF THE ROAD. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO CONWAY FORD (2393 US-501, CONWAY, SC 29526) WHERE IT WAS DIAGNOSED THAT THE STEERING COLUMN LOCK MODULE NEEDED TO BE REPAIRED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE FAILURE MILEAGE WAS UNKNOWN. *TT CONTACT STATES THAT WHEN VEHICLE WAS LEFT OVER NIGHT IN A PARKING GARAGE THE STEERING WAS COMPLETELY OUT UPON STARTING VEHICLE. THE ONLY WAY STEERING WOULD WORK IS WITH THE HELP WITH ANOTHER PERSON TURNING THE WHEEL. CONTACT STATES IGNITION STOPPED WORKING AS WELL AND NEEDED TO BE REPLACED. *TT

TL* THE CONTACT OWNS A 2002 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE HAZARD LIGHTS, DAYTIME RUNNING LAMPS, LOW BEAM, AND HIGH BEAM HEADLIGHTS FAILED TO ILLUMINATE. THE FAILURE PROGRESSED WITHOUT WARNING. TWO DEALERS (POMPANO FORD LINCOLN, 2741 N FEDERAL HWY, POMPANO BEACH, FL 33064, (888) 718-9266 AND SCHUMACHER LINCOLN OF DELRAY, 2102 S FEDERAL HWY, DELRAY BEACH, FL 33483, (561) 454-1800) WERE CONTACTED, BUT THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THERE WERE FIVE TSBS FOR THE EXTERIOR LIGHTING, BUT NO RECALL WAS ISSUED. THE APPROXIMATE FAILURE MILEAGE WAS 72,234.

2005 MERCURY GRAND MARQUIS. CONSUMER WRITES IN REGARDS TO HEAD LIGHT FAILURE. *VA *TR

I HAVE CHECKED IT ONLINE AND SAW THAT THERE WAS A RECALL ON MY CAR SERIES. BUT I NEVER GOT AND UPDATE, OR MAIL FROM FORD, MERCURY FOR THE RECALL. NOW MY CAR HAS THE ISSUE AND CANT EVEN MOVE IT. IT IS FORD RESPONSIBILITY TO MAKE THE CAR RIGHT. THIS IS NOT CAUSED BECAUSE OF DRIVER. I CALL FORD SERVICES AND THEY DONT EVEN WANT TO FIX IT FOR THE CAR WHICH HAS A RECALL

I RECEIVED SAFETY RECALL NOTICE 16S41 / NHTSA RECALL 16V-777. I INQUIRED ABOUT IT IN JANUARY 2018 AT MY LOCAL FORD DEALER. I WAS TOLD THE PARTS WERE BACK ORDERED. I CALLED TODAY TO SCHEDULED "THE WORKS" AND TO HAVE THIS ISSUE RESOLVED. THE REP STATED IF I DIDN'T HAVE AN OBVIOUS GASOLINE LEAK, I DIDN'T QUALIFY FOR THE REPAIR NOR NEED IT. THIS HAS NEVER HAPPENED BEFORE WHEN I RECEIVE A RECALL NOTICE, NORMALLY THEY REPLACE THE PART REGARDLESS OF ITS CURRENT STATE OF FUNCTIONALITY.

WHILE DRIVING ON I90, RECENTLY NOTICED NOISE IN STEERING COLUMN WHICH HAS GOTTEN PROGRESSIVELY WORSE AND STEERING WHEEL NOW SHAKES. TAKEN TO FORD DEALER WAS TOLD IT WAS ATORQUE ANGLE STEERING SENSOR. FIX ABOUT $500 UNLESS THE STEERING COLUMN IS BROKEN! FIX THEN 1530. HOW DOES A STEERING COLUMN BREAK? RECALL 14S05 FOR STEERING PROBLEM. SUPPOSEDLY IF THIS WAS FIXED FORD IS RELEASED FROM ANY RECALL DEALING WITH STEERING IF IT HAS BEEN REPLACED. APPARENTLY FORD OMITTED THIS INFO FROM THE PUBLIC JUST WONDERED IF I HAVE ANY RECOURSE TO RESOLVE THIS. FORD DEALER SAYS NO RECALL. FORD COMPANY SAYS THIS IS NOT UNDER RECALL AS I HAD PRIOR RECALL TAKEN CARE OF. THERE ARE NUMEROUS OTHER COMPLAINTS REGARDING THIS VEHICLE AND THE SAME EXACT PROBLEM WITH THE EXACT SAME OUTCOME. I HAVE HAD OTHER PROBLEMS WITH FORD PRODUCTS RESULTING IN HOSPITALIZATION AND HAVEN'T DONE ANYTHINGG I CAN NOT ALLOW THIS ONE TO GO UNNOTICED. THANK YOU

FORD HAS NOT FIXED THE ISSUE! VEHICLE WAS TAKEN IN DO YOU DO RECALL MY PREVIOUS OWNER AND ONLY SOFTWARE WAS UPDATED PERTAINING TO THE POWER STEERING RECALL. IT IS NOT A SOFTWARE UPDATE ISSUE. THE TORQUE SENSOR MUST BE REPLACED. FORD WILL NOT COVER NOR REIMBURSE THIS ISSUE. MANY OTHER CUSTOMERS ARE HAVING THIS EXACT SAME PROBLEM. THE POWER STEERING ASSIST GOES OUT WITHOUT WARNING AND MAKES THE VEHICLE VERY DANGEROUS TO DRIVE. I WAS DRIVING MY VEHICLE THIS MORNING AND OUT OF NOWHERE THE TURNING BECAME VERY DIFFICULT. *TR

I WAS DRIVING ON THE TURNPIKE AND MY CAR SUDDENLY DINT TURN WHEN I TURNED THE STEERING. ME AND MY PASSENGERS SOMEHOW ESCAPED THE LIFE THREATENING SITUATION IN THE MIDDLE OF THE TRAFFIC. IT WAS MY CARS SUB FRAME THAT WAS RUSTED SO BAD THAT IT BROKE IN THE MIDDLE OF THE ROAD. THIS IS AFTER I SERVICE MY CAR EVERY NOW AND THEN. ITS A SERIOUS ISSUE WITH THIS CAR AND THERE SHOULD BE A RECALL FOR THIS PROBLEM. I HAD TO SPEND SO MUCH DUE TO THIS CARELESSNESS FROM THE COMPANY.

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED THAT THE TRANSMISSION WRENCH ICON REMAINED ILLUMINATED FOR MONTHS. THE DEALER (NATCHEZ FORD LINCOLN, 14 SGT PRENTISS DR, NATCHEZ, MS 39120, (601) 445-0076) REFUSED TO PROVIDE A SOLUTION AND SUGGESTED THAT THE VEHICLE BE DIAGNOSED AND REPAIRED. THE CONTACT STATED THAT THERE WAS A REMEDY FOR AN UNKNOWN TRANSMISSION RECALL THAT WAS NOT PERFORMED ON THE VEHICLE; HOWEVER, THE DEALER AND THE MANUFACTURER INDICATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED PER THE RECALL. IN ADDITION, THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE DEALER STATED THAT PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS NOT AVAILABLE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.