MERCURY Complaints

TAKATA RECALL RECIEVED RECALL NOTICE ON JULY 2016 AS OF THIS DATE STILL NO PARTS. RECIEVED LETTER NOVEMBER 2017 NO PASSANGER TO RIDE IN FRONT PASSENGER SEAT. MY VEHICAL WAS IN A CAR ACCIDENT IN DECEMBER 2017 AND THE ON THE DRIVERS FRONT FENDER, THE AIRBAGS DID NOT DEPLOY. WAS NOT SURE IF THEY WERE SUPPOSED TO.THE CAR SLAMED INTO ANOTHER CARS BACK BUMPER ON THE OTHER CARS LEFT SIDE. IT SLID DUE TO ROAD CONDITIONS OF WEATHER. IT WAS AT 3PM ON A ROAD WITH 35 MPH SPEED LIMIT.THE OTHER CAR WAS TURNING WITHOUT A TURN SIGNAL.WE HAD THE CAR REPAIRED THROUGH OUR INSURANCE AT STATE FARM. $4000 DAMAGE.

TAKATA RECALL - GOT A LETTER FROM FORD BACK 5 TO 7 YEARS AGO STATING THAT MY PASSENGER SIDE AIRBAG WAS / NEEDED REPLACEMENT. I'VE BEEN WRITING LETTER AFTER LETTER TO FORD CORP EVERY SIX MONTHS TO A YEAR AND CONTACTING MY HOME DEALERSHIP, GOSCH FORD IN HEMET, CA TRYING TO GET THEM TO REPLACE THIS BAG. THE LAST LETTER I GOT FROM FORD CROP WAS DATED 12/17 WITH AN SRN #16S26 / NHTSAS RECALL 16V-384 STATING THAT IT WAS NOW 'MY RESPONSIBILITY' AND DO NOT LET ANYONE SIT THERE...AND WILL LET ME KNOW WHEN 'PARTS ARE AVAILABLE'. REALLY - HOW LONG IS IT GOING TO TAKE TO GET A "REPLACEMENT BAG"? THIS IS RIDICULOUS. CAN YOU HELP? WE THEIR CLIENTS NEED ACCOUNTABILITY. NOW. DON'T PUT THE BLAME ON US. FORD - GET THE PARTS. I WILL BE HAPPY TO SEND YOU ALL THE LETTERS THAT I'VE SENT OR YOU CAN CONTACT RON/SERVICE MANAGER AT GOSCH/HEMET... I'VE TALK TO HIM SEVERAL TIMES REGARDING THIS PROBLEM/ISSUE AND HE BLAMES IT ON FORD CORP. NOT GETTING HIM/THEM PARTS/AIRBAGS AND MANY CUSTOMERS ARE WAITING FOR THEM.

THE BRAKE WENT TO THE FLOOR WHEN DRIVING THRU WET SURFACE. ABS PROBLEM, CANNOT STOP THE CAR IN TIME.

I RECEIVED NOTIFICATION DECEMBER 2017 ABOUT THE ISSUE AND CAR CAN BE FIXED WHEN PARTS ARE AVAILABLE. I CALLED TO CHECK ON THE STATUS TODAY AND THE RECORDING STATED PART WILL NOT BE AVAILABLE UNTIL EARLY SPRING 2018. TMSEVEN MONTHS IS A LONG TIME NOT TO HAVE SOMEONE SIT IN YOUR FRONT SEAT.

MY 2008 MERCURY MARINER POWER STEERING WENT OUT WHILE DRIVING. I TURNED IT IN TO GET LOOKED AT TWO DIFFERENT PLACES. BOTH PLACES STATED THAT IT SHOULD BE A RECALL PROBLEM. AFTER DOING FURTHER RESEARCH THE 2008 MERCURY MARINER DOES HAVE A RECALL ON IT FOR THE POWER STEERING ISSUE, HOWEVER MY VIN NUMBER IS NOT BEING WARRANTED FOR THE SAME ISSUE. THIS IS OBVIOUSLY A MANUFACTURER ISSUE, WHICH POSSIBLY COULD'VE CAUSED A HARMFUL SITUATION TO MYSELF AND MY FAMILY OR OTHERS ON THE ROAD DRIVING. LUCKILY NO ONE WAS HARMED WHILE THE POWER STEERING WENT OUT, BUT THAT DOES NOT CHANGE THE FACT THAT MY 2008 MERCURY MARINER SHOULD NOT BE COVERED. PLEASE ADDRESS THIS ISSUE AS SOON AS POSSIBLE AS IT IS A COSTLY INCONVENIENCE THAT 100% SHOULD BE COVERED UNDER RECALL AS STATED ONLINE THAT THESE VEHICLES ALL HAVE THE SAME POWER STEERING ISSUE. THANK YOU IN ADVANCE FOR YOUR TIME LOOKING INTO THIS MATTER.

TAKATA RECALL. I'VE BEEN CALLING THE DEALERS AN MANIFACTURERS ABOUT THIS PROBLEM BUT WITH NO SUCCESS.

TOOL LIGHT COMES ON AND CAR LOSES POWER IN TRAFFIC, VERY, VERY DANGEROUS. DEALERSHIP UPDATED WITH COMPUTER BUT VEHICLE IS STILL DOING IT. PLEASE DO A RECALL FORD.

TAKATA RECALL. I RECEIVED NOTIFICATION FROM MERCURY IN 2015 ABOUT THE RECALL. I CONTACTED APPLE VALLEY FORD LINCOLN IN APPLE VALLEY MINNESOTA (PHONE: 952-431-5900) AND THEY TOLD ME NO REPLACEMENT AIRBAGS ARE AVAILABLE AND WOULD NOT GIVE ME A DATE WHEN THEY WOULD BE AVAILABLE. THE CAR IS UNSAFE TO DRIVE! ADDITIONALLY THEY WOULD NOT PROVIDE ME WITH ANOTHER VEHICLE UNTIL THE AIRBAGS ARE REPLACED. I NEED THE AIRBAGS REPLACED IMMEDIATELY OR A LOANER CAR. I'VE DRIVEN AN UNSAFE CAR LONG ENOUGH.

STEERING FROZE UP AND COULD NOT TURN TO LEFT / WAS HARD TO STEER AND THEN WHEN TRYING TO TURN LEFT COULD NOT DO IT, HAD TO MAKE RIGHT HAND TURNS. TOOK IT TO THE FORD DEALER I BOUGHT THE CAR FROM (2015) THEY SAID THERE WAS NO RECALLS AND HAD TO REPLACE THE STEERING GEAR/ COST ,ME $600.00 THERE WERE NO COMPLAINTS ON THE CAR FAX OF TROUBLE. .BOUGHT THE CAR IN NOV 2015 AND HAD TO HAVE STEERING FIXED IN JUNE OF 2016. TODAY I WENT TO SEE IF THERE WAS ANY RECALLS LATELY AND FOUND 51 COMPLAINTS ABOUT THIS CAR AND A LOT OF THEM WERE FOR STEERING AND POWER TRAIN. DON'T YOU THINK THIS SHOULD BE A RECALL. GOING TO LOOK FOR A NEW CAR AND NOT A FORD

MY 2010 MERCURY MARINER I RECENTLY PURCHASED SUDDENLY BECAME EXTREMELY DIFFICULT TO STEER REQUIRING ALOT OF EFFORT TO TURN THE VEHICLE. LUCKILY NO ACCIDENT OCCURRED. I LATER FOUND A SAFETY RECALL ON THE NHTSA WEBSITE THAT STATED THIS COULD HAPPEN WITH THIS VEHICLE AND THAT FORD WOULD REPAIR THE PROBLEM FREE OF CHARGE. WHEN I CALLED FORD/LINCOLN THEY SAID THAT THIS VEHICLE HAD BEEN LOOKED AT A FEW MONTHS AGO AND HAD NOT DISPLAYED THIS PROBLEM AS OF THEN SO NO PARTS WERE REPLACED. NOW THAT IT ACTUALLY HAS DISPLAYED THE LACK OF STEERING PROBLEM THAT THE RECALL STATES IT COULD, FORD SAYS THEY DON'T HAVE TO FIX IT NOW BECAUSE THEY ALREADY LOOKED AT IT BEFORE IT DID IT... WHAT??? I AM HOPING YOU AT THE NHTSA WILL HELP ME TO GET FORD TO FOLLOW THROUGH ON HONORING THEIR SAFETY RECALL WITH MY VEHICLE AS THE RECALL STATES THAT FORD IS RESPONSIBLE FOR THE COST OF REPAIRS TO FIX THIS ISSUE WITH THE STEERING THAT MY VEHICLE IS EXPERIENCING. OBVIOUSLY SINCE MY VEHICLE DID EXACTLY WHAT THE SAFETY RECALL SAID IT COULD DO, FORD DID NOTHING TO CORRECT THIS PROBLEM WHEN THEY CLAIM TO HAVE LOOKED AT IT BEFORE. THEREFORE, FORD SHOULD STILL BE REQUIRED TO HONOR THE SAFETY RECALL AND CORRECT THIS ISSUE. THANK YOU.