MERCURY Complaints

TL* THE CONTACT OWNS A 2009 MERCURY MARINER. THE CONTACT WAS DRIVING AT UNKNOWN SPEEDS, WHEN THE STEERING WHEEL FAILED TO FUNCTION PROPERLY. THE CONTACT TOOK THE VEHICLE TO ANDY MOHR FORD DEALER LOCATED AT 2713 E MAIN ST, PLAINFIELD IN 46168, WHERE THE VEHICLE WAS DIAGNOSED THAT THE STEERING MODULE NEEDED TO BE REPLACED , AND THE CONTACT WAS ADVISED THAT A SECOND STEERING WHEEL MODULE WOULD HAVE TO BE PURCHASED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 127,000. THE VIN WAS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2008 MERCURY MARINER. WHILE DRIVING 25 MPH AND MAKING A LEFT TURN, THE STEERING WHEEL SEIZED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE ELECTRIC POWER STEERING ASSIST COLUMN FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED YET. THE LOCAL DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THE VEHICLE WOULD NOT BE REPAIRED PER NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING) DUE TO THE MILEAGE. THE FAILURE MILEAGE WAS APPROXIMATELY 144,000.

THE 2006- 2012 MERCURY MILAN AND FORD FUSION ARE VERY LIKELY TO LOOSE POWER STEERING AND BRAKES. DUE TO THE THE WAY THE BELT TENSIONER IS MOUNTED ON THE ENGINE IS IT VERY COMMON THAT THE BOLT HOLDING THE PULLEY IN PLACE WILL SNAP CAUSING ACCESORIES TO SHUT OFF DUE TO THE BELT FALLING OFF, FORD WILL NOT TAKE CARE OF IT, MYSELF AND HUNDRED OF OTHERS ARE HAVING THIS ISSUE AS I WENT TO FORUMS ONLINE AND FOUND ALOT OF PEOPLE HAVE THE SAME ISSUE, THESE ARE VERY SAFE DEPENDABLE CARS UNTIL THIS STARTED HAPPEING TO ALL OF US, IF YOU ARE UNSURE AS TO IF YOU SHOULD BELIEVE, START A POLL WITH THE OWNERS OF VEHICLES MENTIONED AND OTHERS MADE BY FORD MOTORS, ITS FOUND TO BE VERY COMMON.

WHEN THE INCIDENT OCCURRED MY VEHICLE WAS MOVING, I WAS TAKING A RIGHT HAND TURN DECREASING MY SPEED FROM 35 MILES AN HOUR TO TAKE A PROPER RIGHT HAND TURN. MIDWAY THROUGH MY TURN MY STEERING LOCKED UP AND I ALMOST HIT THE ISLAND THAT WAS AT THE INTERSECTION. MY TWO STEP CHILDREN OF 7 YEARS OLD AND 4 YEARS OLD WE'RE IN THE CAR AT THE TIME. THERE WAS A SAFETY RECALL ON OVER 330,000 FORD'S AND MERCURY'S FOR A BINDING STEERING SHAFT ISSUE WHICH I BELIEVE IS THE ISSUE WITH MY CAR. THIS IS A LOW MILEAGE VEHICLE AND I DO NOT BELIEVE THAT THIS PROBLEM SHOULD HAVE OCCURRED

TL* THE CONTACT OWNS A 2009 MERCURY MARINER. WHILE DRIVING 40 MPH, THE POWER STEERING FAILED. THE CONTACT WAS ABLE TO REGAIN STEERING CONTROL AFTER RESTARTING THE VEHICLE SEVERAL TIMES. JACK DEMMER LINCOLN IN DEARBORN, MICHIGAN WAS MADE AWARE OF THE FAILURE AND STATED THAT THE TORQUE SENSOR WAS FAULTY AND NEEDED TO BE REPLACED. IN ADDITION, THE DEALER STATED THAT AN UNKNOWN RECALL REPAIR WAS PREVIOUSLY PERFORMED; THEREFORE, THE VEHICLE COULD NOT BE REPAIRED AGAIN FOR FREE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 90,000.

TL* THE CONTACT OWNS A 2008 MERCURY MILAN. WHILE DEPRESSING THE BRAKE PEDAL, THE PEDAL WAS VERY SOFT AND HAD TO BE DEPRESSED TO THE FLOORBOARD IN ORDER TO STOP. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE MASTER CYLINDER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE PERSISTED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILLAGE WAS 48,000.

WE RECEIVED A RECALL NOTICE IN THE MAIL BUT WE WERE TOLD THAT THEY STOPPED MAKING THE PARTS.

AFTER DRIVING THE VEHICLE NORMALLY, I PARKED IT. WHEN I RESTARTED THE VEHICLE IT BECAME VERY HARD TO STEER. THERE ARE NO WARNING LIGHTS LIT ON THE CONSOLE AND THE PROBLEM CONTINUES AFTER SEVERAL ATTEMPTS TO DRIVE THE VEHICLE. I HAD TAKEN THE VEHICLE INTO THE DEALERSHIP FOR A RECALL IN 2014 AND ASSURED THAT THIS WOULD NOT HAPPEN. AFTER READING SEVERAL COMPLAINTS ONLINE OF PEOPLE HAVING SIMILAR ISSUES. I HAVE DECIDED TO LOG A COMPLAINT.

AS OF TODAY, JANUARY 22, 2018, I HAD TO HAVE THE VAN TOWED TO A TRANSMISSION SHOP AS YESTERDAY, JANUARY 21, 2018, THE TRANSMISSION LOCKED UP WHILE IN LIGHT TRAFFIC. PRAISE GOD WAS ABLE TO GET IT TO A NEARBY PARKING LOT UNTIL THE WRECKER CAME. AFTER RESEARCHING ONLINE IT HAS BECOME CLEAR THIS VEHICLE HAS HAD SEVERAL INCIDENTS AND REPEAT INCIDENTS WITH FORD MOTOR COMPANY TORQUE CONVERTERS. THE SHOP I'VE TAKING MINE TO ACTUALLY REBUILDS THEM. AS FOR THE INCIDENT WHICH OCCURRED ON THE 21ST, WAS DRIVING WHEN A SUDDEN LOSS OF POWER AND ONCE VAN WAS PULLED OFF ROAD AND PARKED, CAR WAS STILL RUNNING; HOWEVER, NO MATTER WHAT GEAR I WOULD PUT IT IN, THERE WAS NO MOVEMENT, JUST REVVING.

TL* THE CONTACT OWNS A 2009 MERCURY MARINER. WHILE DRIVING 55 MPH, THE VEHICLE LOST POWER STEERING ABILITY AND IT BECAME DIFFICULT TO STEER. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE POWER STEERING ASSIST WAS FAULTY. THE VEHICLE WAS NOT REPAIRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING) AS A POSSIBLE SOLUTION, BUT THE VIN WAS NOT INCLUDED IN A RECALL. THE MANUFACTURER WAS NOTIFIED. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 166,000.