MERCURY Complaints

TL-CONTACT OWNS A 2006 MERCURY MILAN --- RECALL LETTER RECEIVED FROM MERCURY --- VEHICLE HAS 82,000 MILES. CONTACT TOOK VEHICLE SEVERAL TIMES TO FORD/MERCURY DEALERSHIP IN SOUTH CAROLINA ... DEALERSHIP STATED THAT PASSENGER SEAT IS NOT TO BE USED UNTIL AIRBAG IS REPLACED. CONTACTS ONLY SMALL CAR IS THE MERCURY AND MORE THEN ONE PERSON RIDES IN VEHICLE. JUN 01,2016 MANUFACTURER RECALL NUMBER16S26 NHTSA RECALL NUMBER16V384 RECALL STATUSRECALL INCOMPLETE, REMEDY NOT YET AVAILABLE SUMMARYTHE PASSENGER FRONTAL AIRBAG INFLATOR COULD RUPTURE IF THE VEHICLE IS INVOLVED IN A CRASH WHERE THE SUPPLEMENTAL FRONTAL AIRBAGS ARE DESIGNED TO DEPLOY. THIS DEFECT REPORT IS IN RESPONSE TO TAKATA DIRS 16E-042, 16E-043, 16E-044. SAFETY RISKTHE PASSENGER FRONTAL AIRBAG INFLATOR COULD RUPTURE IF THE VEHICLE IS INVOLVED IN A CRASH WHERE THE SUPPLEMENTAL FRONTAL AIRBAGS ARE DESIGNED TO DEPLOY. THIS DEFECT REPORT IS IN RESPONSE TO TAKATA DIRS 16E-042, 16E-043, 16E-044. CONTACT WAS GIVEN NUMBER TO MERCURY REMEDYOWNERS WILL BE NOTIFIED BY MAIL AND INSTRUCTED TO TAKE THEIR VEHICLE TO A FORD OR LINCOLN DEALER TO HAVE THEIR PASSENGER FRONTAL AIRBAG INFLATOR REPLACED. THERE WILL BE NO CHARGE FOR THIS SERVICE. 1RECALLS ASSOCIATED WITH THIS VIN

WAS NOTIFIED BY FORD MOTOR CO 7 MONTHS AGO THAT THERE WAS A SAFETY HAZARD WITH THE AIRBAG SYSTEM AND I WOULD BE NOTIFIED WHEN THE PART WOULD BE AVAILABLE. RECEIVED A 2ND NOTICE RECENTLY TO CONTACT THE DEALER AND NOW THE DEALER SAYS THEY CANNOT ORDER PARTS UNTIL THE TAKATA (AIR BAG MANUFACTURER) BANKRUPTCY IS RESOLVED, POSSIBLY IN THE SPRING OF 2018. THIS IS UNACCEPTABLE!!

I WAS DRIVING AROUND 40 MPH AND A LIGHT IN MY DASH THE SYMBOL OF A WRENCH APPEARED ,THEN MY SUV I LOST POWER GOING FORWARD , IT SEEMED THE ENGINE SHUT DOWN , I WAS ABLE TO GET OFF THE ROAD IN VERY BAD TRAFFIC WITH OUT GETTING INTO AN ACCIDENT . THE TRAFFIC WAS VERY HEAVY AND THE SUV WAS VERY HARD TO CONTROL WITH OUT POWER.

I STARTED CAR UP WENT TO PULL OUT OF A PARKING SPOT THE CAR WAS FINE WHEN I PARKED IT EARLIER I COULD STEER THE CAR I HAD TWO USE TWO HANDS . I TOOK THE CAR FOR A COMPUTER CHECK I WAS TOLD BY JACK WILLIAMS AUTO THAT THERE IS A RECALL FOR THE STEERINGTORQUE SENSOR MALFUNCTION.

LETTER FROM THE CONGRESSMAN GOODLATTE ON BEHALF OF CONSTITUENT RE THREE SAFETY RECALL NOTICES #16S26 ON HIS 2006 MERCURY MILAN PREMIER. *LD THE CONSUMER STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME COMPLETING THE RECALL REPAIR. *JS

TL* THE CONTACT OWNS A 2003 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE FRONT DRIVER AND PASSENGER SIDE HEADLIGHTS WERE DIM AND PREVENTED THE CONTACT FROM SEEING AT NIGHT. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT CALLED BERT WOLFE FORD AT (304) 344-1601 (LOCATED AT 1900 PATRICK ST PLAZA, CHARLESTON, WV 25387) WHERE IT WAS CONFIRMED THAT NO RECALLS WERE ASSOCIATED WITH THE VIN. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 15V861000 (EXTERIOR LIGHTING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED CASE NUMBER: CAS13954234. THE APPROXIMATE FAILURE MILEAGE WAS 105,000.

'TAKATA RECALL' RECEIVED LETTER FROM FORD ADVISING NOT TO LET ANYONE SIT IN THE PASSENGER FRONT SEAT. REMEDY PARTS ARE NOT AVAILABILE AT THIS TIME. RECALL 16S26.

TL* THE CONTACT OWNS A 2010 MERCURY MARINER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (ROCKLAND FORD THOMASTON, 165 NEW COUNTY RD, THOMASTON, ME 04861) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. CASE NUMBER: CAS-13019208 WAS PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL-CONTACT OWNS A 2010 MERCURY MILAN ---- RECEIVED RECALL LETTER FROM MERCURY -- BRAKE PEDAL -- ABS PUMP -- BRAKE BOOSTER AND WATER PUMP WAS REPLACED A YEAR AGO AND BRAKE PEDAL NOW GOES TO THE FLOOR AND VEHICLE IS HARD TO STOP WHEN COMING TO A LIGHT OR STOP SIGN. VIN TOOL _ RECALL INCOMPLETE -- 166,000 MILES ON VEHICLE. 1RECALLSASSOCIATED WITH THIS VIN NOV 20,2015 MANUFACTURER RECALL NUMBER15S34 NHTSA RECALL NUMBER15V793 RECALL STATUSRECALL INCOMPLETE SUMMARYAFFECTED VEHICLES MAY DEVELOP A CRACK IN THE FUEL TANK OVER TIME. FORD IS NOT AWARE OF ANY ACCIDENTS, FIRES OR INJURIES ATTRIBUTED TO THIS CONDITION. SAFETY RISKA FUEL LEAK IN THE PRESENCE OF AN IGNITION SOURCE CAN LEAD TO A FIRE. REMEDY1. DEALERSHIPS WILL ANALYZE DIAGNOSTIC TROUBLE CODES DTCS AND PERFORM A LEAK TEST ON THE CANISTER PURGE VALVE CPV. CPVS WILL BE REPLACED AS NECESSARY. 2. THE FUEL TANK WILL BE INSPECTED FOR CRACKS, AND WILL BE REPLACED AS NECESSARY. 3. THE VEHICLE POWERTRAIN CONTROL MODULES WILL BE REFLASHED WITH NEW SOFTWARE STRATEGY. FORD PROVIDED THE GENERAL REIMBURSEMENT PLAN FOR THE COST OF REMEDIES PAID FOR BY VEHICLE OWNERS PRIOR TO NOTIFICATION OF A SAFETY RECALL IN FEBRUARY 2015. THE ENDING DATE FOR REIMBURSEMENT ELIGIBILITY IS JANUARY 31, 2016. RECALL STATUS RECALL INCOMPLETE

TIRE PRESSURE SENSOR FAULT. AT STARTUP, LOW TIRE PRESSURE WARNING LIGHT FLASHES, THEN REMAINS STEADY, ALTHOUGH TIRE PRESSURE IS AT RECOMMENDED PRESSURE (35 PSI). SERVICE TECHNICIAN INDICATES REPLACING FAULTY TIRE PRESSURE SENSOR LOCATED ON LEFT FRONT TIRE AT ESTIMATED COST OF $150. CUSTOMER MANUALLY CHECKS TIRE PRESSURE AT LEAST MONTHLY.