MERCURY Complaints

OUR 2009 MERCURY MARINER SUDDENLY LOST ITS POWER STEERING THIS PAST WEEKEND. THE VEHICLE WAS BROUGHT BACK TO THE DEALER IN 2014 DUE TO A POWER STEERING RECALL. THE VEHICLE RECEIVED A SOFTWARE UPDATE WHICH WAS SUPPOSED TO OVERRIDE THE LOSS OF STEERING AND PROVIDE AN INDICATOR LIGHT TO SHOW THE SYSTEM HAD FAILED. THERE WAS NO SUCH WARNING AND THE SUDDEN CHANGEOVER TO MANUAL STEERING IS DANGEROUS. MY WIFE WAS DRIVING THE VEHICLE IN THE GROCERY STORE PARKING LOT WHEN THE POWER STEERING FAILED. SHE ALMOST HIT ANOTHER VEHICLE WHILE TRYING TO PULL INTO A SPACE. SHE WAS NOT ABLE TO STEER THE VEHICLE AND CALLED ME TO HELP. I WAS ABLE TO DRIVE IT TO THE DEALER WITH A GREAT DEAL OF EFFORT. FORD'S RECALL AND SOFTWARE UPDATE WERE INSUFFICIENT TO RESOLVE THE PROBLEMS WITH THIS FAULTY SYSTEM. FORD KNOWS THE TORQUE SENSOR IN THE STEERING COLUMN IS PRONE TO FAILURE BUT OFFERS A RIDICULOUS SOFTWARE UPDATE WHICH SERVES NO PURPOSE OTHER THAN TO TELL YOU THERE IS A FAILURE. IN OUR CASE WE DID NOT EVEN RECEIVE THE WARNING LIGHT. THE DEALER QUOTED ME $1507.00 TO REPAIR THIS ISSUE. I CALLED FORD CUSTOMER SERVICE AND WAS TOLD THE RECALL WAS CLOSED BECAUSE THE VEHICLE HAD THE SOFTWARE UPDATE, AND THERE WAS NO FURTHER ASSISTANCE AVAILABLE. UNBELIEVABLE. PLEASE TAKE APPROPRIATE ACTION REGARDING THIS IMPORTANT SAFETY ISSUE. IT SEEMS THIS ELECTRONIC POWER STEERING SYSTEM IS ALSO FAILING IN OTHER FORD MODELS. THANK YOU.

THE POWER STEERING WENT OUT ON MY VEHICLE SO I TOOK TO 3 MECHANICS WHICH ALL SAID THE SAME THING THAT IT WAS MY POWER STEERING AND HAS A RECALL CODE OF 14S05. THEN ON PLACE SAID THEY CAN FIX BUT THEN TOLD ME THEY COULDN'T AFTER CHARGING ME $700 FOR A NEW SENSOR, THEN TOLD ME TO TAKE IT TO FORD. WHEN CONTACTED FORD THEY AGREED IT WAS A PROBLEM BUT WILL NOT FIX IT BECAUSE OF MY "VIN" NUMBER WAS NOT PART OF THE RECALL. HOW DOES THIS WORK IF PROBLEMS ARE KNOWN WHY AREN'T ALL "VIN" NUMBERS HONORED IN THE RECALL TO GET FIXED?

LATCHES/LOCKS RECALL RECALL #06V383000 FORD REFERENCE #06S45 THE LATCH ON MY DRIVER SIDE DOOR KEEPS FREEZING, KEEPING THE DOOR FROM STAYING CLOSED. IT HAS ALREADY BOUNCED OPEN ONCE WHILE I WAS IN MOTION ON NY STATE ROUTE 434. I ALSO HAVE SPENT A GREAT AMOUNT OF TIME TRYING TO SHUT MY DOOR FOR THE PAST 4 DAYS BEFORE AND AFTER EVERY TRIP ONCE I AM PARKED. EVEN SO, I HAVE BEEN UNABLE TO SHUT MY DOOR FOR THE PAST DAY. WHEN I FOUND THIS RECALL AND CALLED MY LOCAL FORD DEALER, THEY STATED THAT I WAS NOT COVERED UNDER THIS RECALL AND THAT IT DOESN'T EVEN SHOW UP IN THE SYSTEM. I'M NOT HERE TO COMPLAIN, I JUST WANT TO BE ABLE TO SHUT MY CARD DOOR SO I CAN DRIVE IT SAFELY. I'M TO THE POINT WHERE I HAVE TO KEEP THE DRIVER SIDE WINDOWS DOWN ABOUT AN INCH AND WRAP A BUNGEE CORD AROUND THE DOORS TO KEEP MY DRIVER DOOR SHUT.

2003 MERCURY SABLE. CONSUMER WRITES IN REGARDS TO BEING CHARGED FOR VEHICLE REPAIRS THAT WERE UNDER WARRANTY. *LD *JS

TL* TAKATA RECALL. THE CONTACT OWNS A 2007 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED EAU CLAIRE FORD LINCOLN AT (715) 852-1000 (LOCATED AT 2909 LORCH AVE, EAU CLAIRE, WI 54701) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

I WAS DRIVING MY 2010 MERCURY MILAN. I HAD A FLAT TIRE. NOW THE "SERVICE THE ADVANCE TRACK" AND THE "SERVICE THE POWER STEERING" WARNING MESSAGE WILL NOT TURN OFF AND THE CAR NO LONGER HAS POWER STEERING. THIS IS A RECALL ISSUE ON THE 2011 MILAN. THE 2010 HAS THE IDENTICAL PART. WHY IS THE DEFECT A RECALL ON THE 2011 MILAN AND NOT ON THE 2010? IT IS THE SAME DEFECTIVE PART.

TAKATA RECALL: IN DECEMBER 2017 I RECEIVED A LETTER FROM FORD CONSUMER DIVISION ADVISING ME TO NOT LET ANYONE SIT IN THE PASSENGER SIDE SEAT BECAUSE IN CASE OF AN ACCIDENT IT COULD INJURE OR KILL THEM. BUT NO FIX IS AVAILABLE AT THIS TIME.

POWER STEERING HAS COMPLETELY GONE OUT. IT STARTED TO THROW A TROUBLE LIGHT WHEN FIRST STARTED, DEALER SAID TURN THE IGNITION OFF THEN BACK ON AND IT SHOULD GO AWAY. THIS WORKED FOR AWHILE WHEN PROBLEM RANDOMLY SHOWED UP. THEN EVERY TIME CAR WAS STARTED. AFTER A FEW DAYS TURNING OFF THE ENGINE DID NOT FIX PROBLEM AND POWER STEERING IS NO LONGER WORKING.

AT THIS POINT ALL 4 DOOR LOCKS/LATCHES ARE MESSED UP. BOTH DRIVER &PASSENGER BACK DOORS WON'T OPEN FROM OUTSIDE OR INSIDE. DRIVER &PASSENGER FRONT DOORS WON'T OPEN FROM OUTSIDE UNLESS OPEN FROM INSIDE FIRST. KEY WON'T UNLOCK DOORS. BACK GLASS ON HATCH DOOR WON'T OPEN. BACK WIPER BROKEN. BACK HATCH WOULDN'T OPEN UNTILL I PAID TO HAVE IT FIXED. I CONTACTED THE MANUFACTURER THEY SAID MY TRUCK NOT ON RECALL LIST & WANTED ME TO PAY TO FIX IT. MY TRUCK HAS SAME ISSUES AS THE ONES BEING RECALLED. HOW DO THEY DETERMINE WHICH ONES TO RECALL?

RECEIVED RECALL LETTER 2016 CONTACTED FORD DEALERS, NO PARTS TO REPAIR LETTER SAID SAFE TO DRIVE. CONTACT FORD CUSTOMER SERVICE ASKED THAT THEY FIX IT OR BUY IT BACK. RECEIVED NASTY FEDEX LETTER FROM FORD TO TAKE IT UP WITH AUTO BETTER BUSINESS IF I HAD A PROBLEM. NOW I RECEIVE LETTER FROM FORD DON'T LET ANYONE RIDE IN PASSENGER SEAT. I HAVEN'T DONE THAT SINCE THE FIRST LETTER. THIS IS A SAFETY VIOLATION. WE NEED A CLASS ACTION SUIT AGAINST FORD.