MERCURY Complaints

I WANT TO GET THE AIR BAGS REPLACED NOW BUT THE FORD DEALERSHIP IN BELLEVUE, WA THAT I CALLED SAID THEY DO NOT HAVE PARTS TO REPLACE THE AIRBAGS AND DON'T KNOW WHEN THEY CAN REPLACE THE AIRBAGS ... MAYBE AFTER THE 1ST QUARTER OF 2018.

MY VEHICLE WAS COVERED UNDER RECALL 14S05 AND SAID RECALL WORK WAS DONE IN 2014 IN VA UNDER THE PREVIOUS OWNER, FORD DOES NOT HAVE RECORD OF WHAT "STEP" OR PART OF THE RECALL WAS DONE, THERE ARE 3 PARTS. LESS THAN 4 YEARS, THE RECALLED PART, THE TORQUE SENSOR IN THE POWER STEERING ASSIST HAS FAULTED, WHICH LEADS ME TO BELIEVE THAT IT WASN'T REPLACED UNDER THE RECALL. SINCE IT'S BEEN MORE THAN 12 MONTHS OR 12,000 MILES THEY ARE NOT WILLING TO REPLACE THE SAID RECALLED PART THAT WAS ORIGINALLY COVERED. THE CAR WAS IN DRIVE WHEN THE ASSIST FAULTED CAUSING STEERING TO BE VERY DIFFICULT AND HAD I BEEN DRIVING AT A HIGHER RATE OF SPEED COULD HAVE POTENTIALLY BEEN ACCIDENT CAUSING. I FEEL THAT THE RECALL WORK SHOULD BE EXTENDED TO REPLACING THE PART SINCE IT WASN'T DONE ORIGINALLY UNDER THE RECALL OR WAS AGAIN REPLACED WITH A FAULTY SENSOR TO FAULT AGAIN WITHIN LESS THAN 4 YEARS

I HAVE RECEIVED NOTIFICATION OF THE TAKATA RECALL FROM FORD MOTOR CO. UNFORTUNATELY THE 2007 MERCURY MILAN IS USED TO CARRY CHILDREN IN THE FRONT AND REAR SEATS. HOWEVER, THE RECALL NOTIFICATION STATES EXPLICITLY NOT TO ALLOW PASSENGERS TO USE THE FRONT SEAT. THIS MAKES THE CAR UNUSABLE. FORD NEEDS TO PROVIDE A CAR OR MEANS TO RENT ANOTHER VEHICLE UNTIL THE DEFECTIVE AND UNSAFE AIR BAG HAS BEEN REPAIRED. THERE ARE NO OTHER MEANS OF TRANSPORTATION AVAILABLE AND THIS VEHICLE IS NECESSARY TO TRANSPORT CHILDREN IN AFFECTED SEAT. WHICH FORD MOTOR CO. HAS INSTUCTED NOT TO USE.

TL* THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. HERITAGE FORD IN LOVELAND, COLORADO WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT *TR

ON 01/05/18 I HAD TO SLAM ON BRAKES TO AVOID A CAR RUNNING A STOP SIGN ON A CITY STREET. THE BRAKE PEDAL VIBRATED-PULSED AS ABS SYSTEM ACTIVATED. THEN THE PEDAL WENT ALL THE WAY TO THE FLOOR AND BARELY STOPPED BEFORE HITTING THE OTHER CAR. SCARED ME BAD! AFTER, THE BRAKES ARE VERY SOFT AND PEDAL TRAVEL IS DEFINITELY MUCH MORE THAN BEFORE. THIS IS DANGEROUS AND AFTER A QUICK GOOGLE I FIND THIS IS NOT AN UNCOMMON PROBLEM. I HAVE ALSO NOTICED THAT THE COMPLAINTS CONCERNING THE ABS SYSTEM HAVE A WIDE RANGE OF OCCURRENCES THAT SEEMS NOT TO BE ASSOCIATED WITH MILEAGE. I AM THE ORIGINAL OWNER AND MY CAR HAS LESS THAN 42,000 MILES. I'VE SEEN COMPLAINTS OF THIS HAPPENING TO CARS WITH OVER 150,000 MILES. THAT WOULD SEEM TO RULE OUT THE NOTION OF WORN OUT ABS PUMPS. WITH A PART REPLACEMENT COST IN THE $600 RANGE (NOT INCLUDING INSTALLATION) I CAN SEE WHY FORD HESITATES TO ISSUE A RECALL BUT A RECALL IS WHAT SHOULD BE DONE. THIS IS DEFINITELY A SAFETY CONCERN! I URGE YOU TO PLEASE SEE THIS TREND THAT HAS BEEN GOING ON FOR WAY TOO LONG!

TL* TAKATA RECALL. THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (COURTESY FORD LINCOLN, 3533 N VERMILION ST, DANVILLE, IL 61832) WAS CONTACTED AND CONFIRMED THAT THE PARTS WOULD NOT BE AVAILABLE FOR THE RECALL REMEDY UNTIL LATE SPRING OF 2018. THE MANUFACTURER WAS CONTACTED AT 866-436-7332 AND STATED THAT THEY WERE NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. A CASE NUMBER WAS NOT PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT *TR

I LIVE IN QUINCY, MA. WHEN IT SNOWS OR GETS COLD THE CAR INTERMITTENTLY, MAJORITY OF TIME IN REVERSE, LOCKS IN REVERSE, SELF ACCELERATING, AND EVEN WHEN I BRAKE IT OVERRIDES THE BRAKING SYSTEM. LAST NIGHT IT ACTUALLY SELF DISPLAYED THE 4X4 LIGHT ON DASHBOARD. WHEN I MEAN ACCELERATES, I MEAN UNCONTROLLABLE ACCELERATION.

TL* THE CONTACT OWNS A 2010 MERCURY MARINER. THE CONTACT STATED THAT IT WAS DIFFICULT TO TURN THE KEY IN THE IGNITION. THE FAILURE HAS OCCURRED FOR TWO YEARS. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 59,000. *TT *TR

TL* THE CONTACT OWNS A 2008 MERCURY MARINER. WHILE DRIVING 30 MPH, THE POWER STEERING SEIZED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE TORQUE SENSOR FAILED AND NEEDED REPLACEMENT. THE SENSOR WAS NOT REPLACED, BUT WAS RESET BY THE INDEPENDENT MECHANIC. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING OR REPAIRS. THE CONTACT MENTIONED THAT THE VEHICLE WAS SERVICED PER NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE TORQUE SENSOR WAS RESET AND THERE WAS NO HISTORY OF A POWER STEERING ASSIST FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OFFERED NO ASSISTANCE. THE MANUFACTURER REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS APPROXIMATELY 137,000.

TL* TAKATA RECALL. THE CONTACT OWNS A 2006 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALERS (ROUSH FORD, 1-(888) 380-0264), (KRIEGER FORD, (614) 888-3320), AND (RECARD FORD, (614) 836-6260) WERE CALLED AND UNABLE TO VERIFY WHEN THE REMEDY AND PARTS WOULD BE SUPPLIED FROM THE MANUFACTURER. THE CONTACT WAS UNABLE TO DETERMINE WHEN THE VEHICLE WOULD BE REPAIRED. THE MANUFACTURER WAS CONTACTED. THE CONTACT WAS NOT EXPERIENCING A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.