MERCURY Complaints

I HAVE BEEN TRYING TO GET MY DEFECTIVE AIRBAG REPLACED SINCE I RECEIVED NOTICE OF THIS DEFECT WHICH WAS PROBABLY OVER A FEW YEARS AGO. I'VE CALLED MULTIPLE DEALERSHIPS AND EACH TIME I'VE BEEN TOLD THAT THE PARTS ARE ON BACK ORDER. I'VE READ WHAT CAN HAPPEN IF THE AIRBAG DEPLOYS (E.G., SERIOUS INJURY, DEATH) AND I HAVE TO DRIVE THE CAR EVERY DAY TO WORK, ETC. I HAVE TWO SMALL CHILDREN SO EVERYDAY I PUT MY LIFE AND MY CHILDREN'S LIVES IN JEOPARDY. IT'S A TICKING TIME BOMB, BUT IT ISN'T THEIR LIVES WHO ARE AT STAKE SO THEY DON'T CARE. TO SAY IT'S COMPLETELY FRUSTRATING IS AN UNDERSTATEMENT.

EXPLODING AIRBAGS FILLED VEHICLE WITH SMOKE AND ASH. I RECEIVED MINOR BURNS AND ABRASIONS ON ARMS AND FACE, DAUGHTER RIDING IN BACK SEAT RECEIVED BLACK EYE FORM FLYING OBJECT AND REQUIRED SCAN OF HEAD TO RULE OUT HEAD INJURY. WAS RESULT OF ACCIDENT

TAKATA INFLATORS ITS BEEN 2 YEARS AND KNOW HELP FROM FORD. JUST DON'T LET ANYONE RIDE IN FRONT PASSENGER SEAT IS ALL I'M TOLD. SO, I'M DRIVING HALF A CAR.

SPONGY BRAKES AFTER DRIVING OVER ROUGH ROAD. WAS MAKE A RIGHT TURN IN TO GAS STATION WHERE TERRAIN AND ROAD UNEVEN. SCARED ME BECAUSE MY CAR WOULDN'T STOP AS I PUSHED DOWN ON BRAKE. BRAKE WAS PUSHED TO THE GROUND COMPLETELY

TAKATA RECALL I HAVE CONTACTED MY CARLOT WHOM TOLD ME TO CONTACT FORD.I DID SO I TOLD THEM OF THE ISSUE AND I WAS BLOWN OFF I THEN PROCEEDED TO INFORM THEM THAT I HAVE A FAMILY OF 5 IN WHICH I NEED USE OF MY PASSENGER SEAT THEY CONTINUED TO SAY THEY UNDERSTAND MY FRUSTRATION AND THAT I WOULD NOT BE COMPENSATED FOR THIS INCONVENIENCE I WAS TOLD BY MY CARLOT THAT I WOULD HAVE TO TRADE MY VEHICLE IN WHICH I WOULD HAVE TO PAY CASH FOR I NEED THIS TO BE ESCALATED TO HIGHER LEVELS OF HELP

TAKATA RECALL. I HAD PREVIOUSLY BEEN INFORMED BY FORD THAT THERE WAS A PROBLEM WITH FRONT PASSENGER AIRBAG AND THEY WOULD BE REPLACED. RECENTLY I RECEIVED ANOTHER LETTER ABOUT THE RECALL ( 16S26 ). IN THIS LETTER DATED DEC. 2017, IT STATES THE ISSUE WITH THE AIRBAGS AND TELLS ME THAT AS OF TODAY THERE IS NO SOLUTION. THEY GO ON TO SAY THAT PARTS FOR "CERTAIN VEHICLES" WILL BE AVAILABLE IN THE SPRING. NEXT IT TELLS ME TO "DO NOT ALLOW ANYONE TO SIT IN THE FIRST ROW PASSENGER SEAT". AS I READ THIS LETTER MY CAR IS #1 NOT USEABLE. #2 IT HAS A CONDITION THAT MAKES IT UNSELLABLE. #3 THERE IS NO PROVISION OR RESPONSIBILITY FROM FORD TO SOLVE THE ISSUE.

TL* THE CONTACT OWNS A 2010 MERCURY MILAN. WHILE DRIVING 5 MPH, THE STEERING FAILED AND WAS DIFFICULT TO MANEUVER. THE SERVICE POWER STEERING NOW AND SERVICE THE ADVANCE TRAC INDICATORS ILLUMINATED. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 222,000.

TL* THE CONTACT OWNS A 1999 MERCURY GRAND MARQUIS. WHILE THE VEHICLE WAS PARKED WITH THE ENGINE RUNNING, THE CONTACT SHIFTED INTO REVERSE AND NOTICED STEAM COMING FROM THE HOOD. THE VEHICLE WAS THEN SHIFTED BACK INTO PARK AND TURNED OFF THE ENGINE. UPON OPENING THE HOOD, THE CONTACT NOTICED THAT A PART OF THE MANIFOLD WAS MISSING THE THERMOSTAT. THE CONTACT WAS UNSURE OF ANY WARNING INDICATORS ILLUMINATING. THE CONTACT WENT TO BILL MACDONALD FORD (1200 S CARNEY DR, ST CLAIR, MI 48079, (810) 329-6601) AND WAS INFORMED THERE WERE NO RECALLS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 135,000.

"TAKATA RECALL" I RECEIVED A NOTICE OF THIS RECALL ON JULY 2016, FORD MOTOR CO. WAS SUPPOSE TO LET ME KNOW WHEN TO COME FOR REPLACEMENT OF AIRBAG, WELL SOMETIME IN NOV. 2017 I RECEIVED A NOTICE FROM T K HOLDINGS INC., WHICH MENTION THE RECALL. I THOUGHT THEY NEVER HAVE CALLED ME ABOUT THE RECALL. NOT LONG AFTER THAT I WAS GETTING MY OIL CHANGED AND ASKED ABOUT THE RECALL, I WAS TOLD "THAT WONT BE NO TIME SOON". THEN NOW IN DEC. 2017 I RECEIVE THIS NOTICE AGAIN ABOUT THE RECALL, WHICH STILL DO NOT HAVE A DATE, BUT STATES'DO NOT ALLOW ANYONE TO SIT IN THE FIRST ROW PASSENGER SEAT.' I AM UPSET TO SAY THE LEAST, NO ONE TO RIDE IN THE FRONT, THIS MUST BE A JOKE; SINCE THEY HAVE KNOWN ABOUT THIS OVER A YEAR AGO, AND NO SUCH STATEMENT WAS MADE. WHAT CAN I DO? OF COURSE I NEED TO HAVE COMPLETE USE OF MY CAR ;NOT TO USE MY FRONT SEAT IS TO SAY I CANT TAKE MY FAMILY WITH ME ANYWHERE. PLEASE HELP!!!!!!!!!!!!!!! THANK YOU

I WAS DRIVING AT A SPEED OF 45MPH ON A COUNTY ROAD IN RUSH HOUR TRAFFIC WHEN MY CAR'S ENGINE LIGHT CAME ON SIMULTANEOUSLY AS POWER OF VEHICLE SLOWED WHILE MAKING A RATTLE TYPE NOISE AND CAB SMELLED STRONGLY OF GAS. I ROLLED WINDOWS DOWN PULLED OVER WITHIN A BLOCK TO A NAPA STORE. THE EMPLOYEE TOLD ME THEY DO NOT RUN DIAGNOSTICS AND I WOULD HAVE TO TAKE IT SOMEWHERE. I DROVE SLOWLY TO A 2ND AUTO PARTS STORE 1 MILE AWAY TO RUN DIAGNOSTICS. ONCE DONE, DIAGNOSTICS IDENTIFIED A MISS-FIRE ON SPARK PLUG #2. HAD VEHICLE TOWED TO HOME AND TOOK 'HELI-COIL' OFF AND SPARK PLUG CAME OUT WITH IT DAMAGED. THE HELI COIL WAS ALSO DAMAGED. THE THREADS OF SPARK PLUG WAS FLATTENED THREE THREADS FROM BOTTOM. CONTACTED AUTO PARTS STORE AGAIN WHERE THE TECHNICIAN TOLD ME THAT FORD HAS BEEN HAVING PROBLEMS WITH THERE TRITON SPARK PLUGS BLOWING OUT ON THE 5.4L ENGINES THAT THEY ONLY SCREW IN 3 THREADS INTO THE HEAD OF THE ENGINE AND THERE WERE PENDING LAWSUITS. THE NEXT DAY I CALLED FORD DEALERSHIP AND SPOKE WITH THE ACTING SERVICE MANAGER. "HE TOLD ME THERE WAS NOTHING HE COULD DO ABOUT IT AND I SHOULD CALL CUSTOMER CARE OF FORD: 800-392-3673. I DID AND REP. TOLD ME THERE WAS NO RECALL AND MY VEHICLE AND IT WAS OUT OF WARRANTY AT 101,100.MI. THERE WAS NOTHING THEY COULD DO. IN THE EVENT THERE WERE TO BE A RE-CALL TO SAVE MY RECEIPTS AND FORD WOULD REIMBURSE ME. I READ ABOUT THE PROBLEMS THAT MULTIPLE CUSTOMERS WERE OR HAD HAD REGARDING THE SAME PROBLEM WITH A FEW VEHICLES LEAKING GAS WITH THE PROBLEM. THIS IS ALL HAPPENING WHEN THE CARS, TRUCKS AND SUVS EXCEEDS 100,000MILES. I FEEL THIS IS NOT ONLY POOR MANUFACTURING OF AN INFERIOR ALUMINUM CASING AND SPARK PLUG AND ALSO NOT ENOUGH THREADS TO HOLD THE SPARK PLUG IN SAFELY. TO HAVE IT JUMP OUT ALLOWS GAS TO ALSO BE EXPELLED ONTO THE CARS REMAINING PARTS AND VAPORS COULD IGNITE CAUSING THE CAR TO POTENTIALLY CATCH FIRE.