MERCURY Complaints

TL* TAKATA RECALL. THE CONTACT OWNS A 2006 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO HAROLD ZEIGLER FORD LINCOLN ELKHART (2525 BYPASS RD, ELKHART, IN 46514, PHONE: (574) 294-1563) FOR REGULAR SERVICE, BUT THE CONTACT WAS NOT INFORMED IF THE PART FOR THE RECALL REPAIR WAS AVAILABLE. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* TAKATA RECALL. THE CONTACT OWNS A 2006 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (TOWN MOTORS INC, 400 SOUTH DEAN STREET, ENGLEWOOD, NJ 07631) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS CONTACTED AT 313-322-4599 AND WAS MADE AWARE OF THE FAILURE. THE MANUFACTURER WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. A CASE NUMBER WAS NOT PROVIDED. WHILE DRIVING 23 MPH, THE DRIVER'S AIR BAG INADVERTENTLY DEPLOYED WITHOUT WARNING WHEN THE BRAKE PEDAL WAS DEPRESSED. AS A RESULT, THE CONTACT REAR ENDED THE PRECEDING VEHICLE. A POLICE REPORT WAS NOT FILED. THE CONTACT SUSTAINED SEVERAL BRUISES TO THE FACE, WHICH DID NOT REQUIRE MEDICAL ATTENTION. THE VEHICLE WAS DRIVEN TO THE CONTACT'S RESIDENCE AND THEN TOWED TO THE SAME DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC (ENGLEWOOD AUTO BODY, 4 W HAMILTON AVE, ENGLEWOOD, NJ 07631) WHERE IT WAS DIAGNOSED THAT THE FRONT HOOD, FRONT HEADLIGHT, FRONT PASSENGER SIDE FENDER, HEAT RADIATOR, AND THE AIR CONDITIONING RADIATOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS CONTACTED AT 800-392-3673 AND STATED THAT THE CONTACT NEEDED TO PAY FOR THE REPAIR. CASE NUMBER: CAS-11371067 WAS PROVIDED. THE FAILURE MILEAGE WAS 44,684. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. AFTER THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 15V861000 (EXTERIOR LIGHTING), THE TAIL LIGHTS FAILED TO OPERATE WHEN THE HEADLIGHTS WERE TURNED FROM "AUTOMATIC" TO "ON". THE HEADLIGHTS WORKED, BUT THE TAIL LIGHTS DID NOT UNLESS THE BRAKES WERE BEING APPLIED. LEON RILEY FORD IN BENTON, KY (99 MAIN ST.) WAS NOTIFIED AND CONTACTED THE MANUFACTURER ABOUT PAYMENT FOR THE REPAIRS. THE MANUFACTURER STATED THAT NOTHING COULD BE DONE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS APPROXIMATELY 109,000.

WAS SENT NOTICE OF SAFETY RECALL JULY OF 2016. THE DANGER OF INFLATING CAUSING SERIOUS INJURY OR DEATH. HAVE CALLED SEVERAL DEALERS SINCE THIS DATE REPEATEDLY. NO HELP TO FIX RECALLED PARTS.

FORD IS TAKING ITS TIME WITH REPLACEMENT PARTS. WHAT HAPPENS IF SOMEBODY DIES IN THE PROCESS OF WAITING?

TL* TAKATA RECALL. THE CONTACT OWNS A 2007 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS CONTACTED (SCHULTZ FORD, NANUET, NY, 845-624-3600) AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2008 MERCURY MARINER. THE CONTACT STATED THAT THE IGNITION SWITCH MODULE WENT OUT AND CAUSED THE VEHICLE TO BECOME INOPERABLE. THE VEHICLE WAS TOWED TO BARBER FORD IN HOLLAND, MI (640 E 8TH). THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 180,000.

I WAS IN MOTION ON A CITY STREET, AND WHEN WAS NEARING A STOP SIGN I PRESSED THE BRAKE. IT STARTED OUT TIGHT, THEN SLOWLY WENT TO THE FLOOR. I WAS TOLD BY A REPAIR SHOP THE PROBLEM IS WITH THE ABS SYSTEM, AND IS VERY COMMON IN THIS MODEL.

TAKATA RECALL NEITHER THE MANUFACTURER NOR THE DEALER HAVE GOTTEN IN TOUCH WITH ME TO REPLACE MY AIRBAG.

TL* THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (WAXAHACIE FORD, 1780 US-287 BYP, WAXAHACHIE, TX 75167) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.