MERCURY Complaints

TL* TAKATA RECALL. THE CONTACT OWNS A 2006 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALERS (JIM CLICK FORD IN TUCSON, AZ (888-563-3932) AND JIM CLICK FORD IN GREEN VALLEY, AZ (520-3204-650) CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

WHY WAS I CHARGED $249.90 LABOR CHARGES WHEN THE VEHICLE WAS ONLY IN MY HANDS FOR A COUPLE OF DAYS AFTER BEING PURCHASED FROM KING BUICK BUT NOT FOR PARTS, SHOP MATERIALS AND USE OF A LOANER CAR. I SHOULD HAVE PAID NOTHING UNDER A WARRANTY AND WOULD LIKE TO KNOW IF FORD HAS RESPONSIBILITY FOR THAT. PLEASE FEEL FREE TO CALL MY CALL ON [XXX](C) OR [XXX](H) IF YOU NEED MORE INFORMATION ABOUT THIS. I WAS RIGHT ACROSS THE STREET FROM THE COMMUNITY WHERE I RESIDE AND DROVE THE CAR TO KING BUICK GMC IMMEDIATELY. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

2 BRAKE WARNING LIGHTS APPEARED ON DASH. BRAKE PEDAL SOFT AND WENT TO FLOOR. VERY LITTLE BRAKING POWER . ALMOST ROLLED THROUGH INTERSECTION. 76 YEAR OLD LADY (MY MOTHER) TERRIFIED TO DRIVE THE CAR. TAKING TO DEALER TOMORROW.

I NEVER RECEIVED REIMBURSEMENT FOR PUTTING IN A TRANSMISSION. I WAS ALSO NEVER NOTIFIED OF ANY RECALLS ON MY TRANSMISSION.

NOTHING HAS HAPPENED AS YET (MY VEHICLE HAS NOT BEEN INVOLVED IN AN ACCIDENT). BUT I AM CONCERNED WITH FORD COMPANY'S SLOW PROCESSING OF THIS RECALL OF TAKATA FRONTAL AIRBAGS. I RECEIVED MY FIRST RECALL NOTICE IN JULY OF 2016 AND HAVE CONTACTED FORD DEALERS IN 3 STATES OVER THE PAST YEAR. "PARTS NOT YET AVAILABLE" IS THE CONSISTENT RESPONSE. NOW THAT TK HOLDINGS AND ITS PARENT COMPANY TAKATA HAVE FILED FOR BANKRUPTCY IN SEVERAL COUNTRIES, I AM CONCERNED THAT THE REPLACEMENT WILL NOT TAKE PLACE AT ALL, AND THAT MY FAMILY MAY UNDERGO SERIOUS INJURY SHOULD THE BAGS MALFUNCTION IN THE EVENT OF AN IMPACT. I WOULD ASK THAT ANY PRESSURE POSSIBLE BE PLACED ON THE COMPANIES INVOLVED TO ENSURE THAT THE RECALL AND REPLACEMENT OF THIS CRITICAL SAFETY FEATURE IS HONORED AS SOON AS POSSIBLE.

TL* THE CONTACT OWNS A 2003 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT ALL THE WARNING INDICATORS ILLUMINATED INTERMITTENTLY ON THE INSTRUMENT PANEL FOR APPROXIMATELY FIVE TO TEN SECONDS WHEN THE VEHICLE WAS BEING DRIVEN. THE CONTACT ALSO STATED THAT THE BLOWER MOTOR FAILED TO FUNCTION. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE FAILURE COULD NOT BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 80,000.

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. EACH TIME THE VEHICLE WAS DRIVEN, THE HEADLIGHTS FAILED TO ILLUMINATE INTERMITTENTLY. THE VEHICLE WAS TAKEN TO BATES FORD (1673 W MAIN ST, LEBANON, TN 37087, PHONE: (615) 444-8221) WHERE IT WAS DIAGNOSED THAT THE LIGHTING CONTROL MODULE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED DUE TO THE COST. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE APPROXIMATE FAILURE MILEAGE WAS 126,000. *TT CONSUMER STATED HEADLIGHTS UNEXPECTEDLY WOULD NOT SHINE.UPDATED 8/23/18*JB

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) OVER A YEAR AGO. THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (BAYWAY LINCOLN, 12333 GULF FWY, HOUSTON, TX 77034 (281) 929-6500) CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER STATED THAT OWNERS WOULD RECEIVE A SECOND NOTICE WHEN PARTS BECAME AVAILABLE. THE CONTACT RECEIVED A POSTCARD FROM TK HOLDINGS, ALERTING HER THAT THEY FILED FOR BANKRUPTCY. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TAKATA RECALL...WEISLEDER DEALER POINT PLEASANT NJ HAS NOT RECEIVED REPLACEMENT AIRBAGS IN OVER3 YEARS. ANSWER IS, NOTHING THEY CAN DO FOR US. WHAT IS YOUR ANSWE NOW THAT TAKATA HAS FILED FOR CHAPTER 11? NEVER THE LESS, I KEEP GETTING NOTICES IN THE MAIL.

TL* TAKATA RECALL. THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (JOHN KENNEDY FORD PHOENIXVILLE, 730 VALLEY FORGE RD, PHOENIXVILLE, PA 19460) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS CONTACTED AT 800-392-3673 AND STATED THAT THEY WERE NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE MANUFACTURER STATED THAT THE CONTACT COULD DRIVE THE VEHICLE UNTIL THE PARTS WERE AVAILABLE AND ADVISED THE CONTACT TO NOT CRASH THE VEHICLE. A CASE NUMBER WAS NOT PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.