MERCURY Complaints
View complaints related to MERCURY. The complaints found here are submitted by actual consumers with first hand experience. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.
-
1989 MERCURY TRACER- UNIVERSITY PARK, MD
THERE IS A STALLING PROBLEM, EVEN WHEN DRIVING! THE WERE A NUMBER OF TIMES THAT I HAD TO BE PUSHED OF A MAIN ROAD. IT TOOK HOURS TO RESTART. IF I WAIT OVER 10 HOURS, MOST TIMES THE CAR WILL RESTART. THE PROBLEM SEEMS TO BE IN THE IGNITION MODULE AND /OR THE MAGNET AND/OR THE ROTOR. I HAVE SPENT NEARLY $2,300.00 REPLACING PARTS. THE CAR STILL STALLS OUT EVEN WHEN DRIVING! IT IS POSSIBLE THE PROBLEM IS WITH THE DISTRIBUTOR OR THE IGNITION MODULE. THE CONTACTS TO THE RELAY IN THE FUSE BOX WERE CLEANED BUT IT STILL STALLS RANDOMLY. I BELIEVE THERE WAS A RECALL WITH THE IGNITION MODULE, ROTOR AND MAGNET SET. IS THAT TRUE?
Source: NHTSA WEB SITE -
2008 MERCURY MARINER HYBRID- TOLEDO, OH
THE CONTACT OWNS A 2008 MERCURY MARINER HYBRID. WHILE DRIVING 35 MPH, THE BRAKE PEDAL WAS DEPRESSED, BUT FAILED TO STOP THE VEHICLE. THE CONTACT PRESSED BRAKE PADEL TO FLOOR WHILE AVOIDING COLLISION WITH OTHER CARD. THEN PLACED THE VEHICLE INTO PARK TO STOP THE VEHICLE. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE ABS CONTROL MODULE FAILED AND NEEDED TO BE REPLACED. THE MANUFACTURER STATED THAT THE ABS MODULE CONTROL THE HYDRAULIC SYSTEM THAT CONTROL BRAKING. INFORMED TO NOTIFY NHTSA OF THE EXTREME UNSAFE BRAKING CONDITION WHEN ABS MODULE FAILS. THE FAILURE MILEAGE WAS APPROXIMATELY 134,129. FORD MOTOR COMPANY CHARGE $4,000 FOR THE ABS MODULE CONTROL. THEY ARE GOUGING THE AMERICAN CONSUMER WITH EXCESSIVE PRICING WHO WANTS TO DRIVE SAFELY.
Source: NHTSA WEB SITE -
2008 MERCURY MILAN- CLEARWATER, FL
FORD MOTOR COMPANY SENT ME A SAFETY RECALL NOTIFICATION THAT MY PASSENGER AIRBAG INFLATOR MAY RAPTURE IN THE EVENT OF CRASH, LAST JULY 2016. AND IT'S BEEN OVER YEAR NOW! THIS IS TOTALLY UNACCEPTABLE.
Source: NHTSA WEB SITE -
2008 MERCURY MILAN- MONTICELLO, IL
TL* THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE RICK RIDING FORD DEALER LOCATED IN MONTICELLO, ILLINOIS WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2011 MERCURY MILAN- GAINESVILLE, FL
TAKATA RECALL-I WAS NOTIFIED BY FORD BY LETTER DATED JULY 2016 OF THE SAFETY RECALL NOTICE 16S26/NHTSA RECALL 16V-384. NO ACTION HAS BEEN TAKEN TO DATE TO REPAIR OR REPLACE THE AIR BAG. WITH ALL THE PUBLICITY IN THE MEDIA OF THE POTENTIAL DANGER MY FAMILY NOW REFUSES TO RIDE IN MY VEHICLE. THE FORD DEALER DENIED ME A LOANER CAR.
Source: NHTSA WEB SITE -
-
2008 MERCURY MARINER- SAN ANTONIO, TX
POWER STEERING COMPLETELY FAILED WHILE OPERATING THE CAR, POSING A DANGER. TRANSMISSION LURCHES ON UPSHIFT BETWEEN 1 - 2 GEAR WHILE ACCELERATING. ELECTRICAL SYSTEM WILL NOT CHARGE BATTERY AND COMPLETELY FAILS WHILE THE VEHICLE IS IN OPERATION ON THE HIGHWAY, POSING A DANGER. VEHICLE MAY OR MAY NOT RESTART IMMEDIATELY.
Source: NHTSA WEB SITE -
2007 MERCURY MILAN- ABBOTTSTOWN, PA
WHEN I APPLY MY BRAKE, THE PEDAL GOES TO THE FLOOR AND IS HARD TO STOP, AFTER STOPPING I WILL PUMP THEM AND GET PRESSURE BACK, BUT AS SOON AS I BRAKE AGAIN THE PEDAL GOES TO FLOOR AND IS HARD TO GET TO STOP.
Source: NHTSA WEB SITE -
2007 MERCURY MILAN- REYNOLDSBURG, OH
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER (BOB-BOYD FORD, 2840 N COLUMBUS ST, LANCASTER, OH 43130, (740) 654-1122) DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE CONTACT WAS UNABLE TO DETERMINE WHEN THE VEHICLE WOULD BE REPAIRED. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2009 MERCURY MARINER- YORK, SC
HAVE HAD MULTIPLE BRAKE FAILURES INCLUDING AN ACCIDENT THAT MY DAUGHTER WAS INVOLVED IN AS A RESULT OF BRAKE FAILURE. THE BRAKES WILL WORK FINE FOR A SHORT PERIOD OF TIME AND THEN OUT OF NOWHERE YOU STEP ON THE BRAKE AND THERE'S JUST A SOFT PEDAL FOR ABOUT 3/4 OF THE WAS BEFORE YOU GET A VERY SOFT BRAKE. INTO THIS FOR THOUSANDS AND NOW FORD SAYS A HYDRAULIC BRAKE SENSOR IS THE PROBLEM FOR BETWEEN $2100-2400. HEARD THAT IT WAS FIXED EVERY TIME I'VE PICKED IT UP. DANGEROUS!!! MY DAUGHTER OR SOMEONE ELSE COULD HAVE BEEN KILLED.
Source: NHTSA WEB SITE -
2006 MERCURY MILAN- POWDERLY, TX
TL* TAKATA RECALL. THE CONTACT OWNS A 2006 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. PARIS FORD LINCOLN (2020 NE LOOP 286, PARIS, TX 75460 (903) 784-2566) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE