MERCURY Complaints

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (STIVERS FORD LINCOLN 4000 EASTERN BLVD, MONTGOMERY, AL 36111 (334) 613-5000) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 11/01/17*LJ *JS

TAKATA RECALL. I FIRST RECEIVED NOTICE OF THE RECALL IN JUNE 2016. I CHECKED AGAIN TODAY AND FOUND THAT THE RECALL NOTICE IS STILL THERE, BUT AS IN LAST SUMMER, THERE IS STILL NO REMEDY AVAILABLE. I SPOKE WITH A DEALER IN THE AREA AND THEY CONFIRMED THAT THERE ARE NO PARTS YET AVAILABLE AND THEY DON'T HAVE INFORMATION AVAILABLE WHEN THE PARTS WILL BE AVAILABLE. I RECOGNIZE THIS IS A SIZEABLE RECALL, BUT IT ALSO SEEMS THAT A YEAR IS A LONG TIME TO WAIT FOR REPAIR OF SUCH A POTENTIALLY HAZARDOUS PART.

TRANSMISSION WOULD NOT GO INTO REVERSE IN DRIVEWAY. TURNED VEHICLE OFF AND RESTARTED AND IT WENT INTO REVERESE. I THEN PUT IN FORWARD GEAR AND AS I AM DRIVING DOWN ROAD THE VEHICLE DIES. NO ISSUE WITH SHIFTING BEFORE TODAY. IF I PUT THE VEHICLE IN NEUTRAL THE RPM GOES UP TO 2000. I CALLED FORD TODAY WITH VIN # AND THEY TOLD ME THIS VEHICLE HAS BEEN FIXED PER SAFETY RECALL 11S25 SUPPLEMENT #1. VEHICLE IS FULL OF FLUID AND FLUID DOES NOT HAVE A BURNT SMELL.

TL* THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* TAKATA RECALL. THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED ANDY MOHR FORD LINCOLN (317-839-6541) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT WAS CONCERNED THAT THE AIR BAG WOULD DEPLOY DUE TO THE AIR BAG INDICATOR ILLUMINATING AND THE AIR BAG HAS EXPANDED OUT. THE FAILURE MILEAGE WAS UNKNOWN. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2008 MERCURY MARINER HYBRID. WHILE DRIVING 72 MPH, THE WARNING IMAGE OF A RED EXCLAMATION POINT INSIDE A TRIANGLE ILLUMINATED AND THE ENGINE STALLED. THE CONTACT PULLED THE VEHICLE OVER TO THE SIDE OF THE ROAD. THE CONTACT TURNED OFF AND RESTARTED THE ENGINE AND, AFTER A FEW MINUTES, THE VEHICLE RETURNED TO NORMAL. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AT 866-436-7332 AND STATED THAT THE VEHICLE WAS NO LONGER UNDER WARRANTY. THE FAILURE MILEAGE WAS UNKNOWN.

I WAS DRIVING IN THE ROAD AND DROVE OVER A POTHOLE. AS I PRESSED THE BREAK PEDAL, THE PEDAL VIBRATED AND WENT "SOFT." I HAD TO PRESS THE BRAKE ALL THE WAY DOWN TO THE FLOOR TO GET THE CAR TO STOP. IT HAPPENED THREE TIMES. THE FIRST TWO TIMES, THE BRAKES RETURN TO NORMAL IN A ABOUT 15-30 MINUTES, BUT AFTER THE THIRD TIME, THE BREAKS STOOD "SOFT." I TALKED TO SERVICE SPECIALIST AT A FORD DEALER AND THEY ARE AWARE OF THIS PROBLEM. MY INVESTIGATION LEAD TO THIS PROBLEM AFFECTING MILANS FROM 2009 AND BELOW. WELL MINE IS A 2010 AND IT ALSO HAS THIS ISSUE.

PREVIOUSLY SHOWS AN OPEN RECALL FROM DEC. 2016 FOR CRACKING SOLDER ON HEADLIGHTS GOING INTO THE CIRCUIT BOARD. NEEDS A SOLUTION TO CORRECT SAFETY ISSUE.

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE VEHICLE'S EXTERIOR LIGHTS DID NOT FUNCTION UNLESS THE TURNING SIGNAL INDICATOR WAS HELD. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 90,000. THE VIN WAS NOT PROVIDED.

TAKATA RECALL; IT HAS BEEN WELL OVER A YEAR SINCE I RECEIVED THIS RECALL LETTER IN JULY 2016 AND I AM CONCERNED ABOUT THE SAFETY OF MU CAR AND PASSENGERS.