MERCURY Complaints

THE CAR WAS INSIDE AN ATTACHED GARAGE WITH CHILDREN BUCKLED INTO THEIR CARSEATS. MY HUSBAND WAS IN THE DRIVER SEAT. I WAS STANDING OUTSIDE THE CAR WAVING BYE TO THE KIDS. WHEN MY HUSBAND STARTED THE CAR, WE HEARD AN ODD SOUND, THEN SAW SMOKE AND FLAME COMING FROM BETWEEN THE CARSEATS. WE GOT THE KIDS OUT, AND I CALLED 911 WHILE MY HUSBAND POPPED THE TRUNK AND PUT THE GARDEN HOSE ON THE FLAMES. THE HYBRID BATTERY WAS ON FIRE. WHEN FIREFIGHTERS ARRIVED, THEY SPRAYED FIRE RETARDANT FOAM ON THE CAR AND PUSHED IT OUT OF THE GARAGE. THE FIRE BURNED THROUGH THE BACK SEAT ON THE PASSENGER SIDE. THE CARSEAT MY SON HAD BEEN SITTING IN WAS BURNED THROUGH AS WELL.

TL* THE CONTACT OWNS A 2004 MERCURY MONTEREY. WHILE DRIVING APPROXIMATELY 50 MPH, THE ACCELERATOR PEDAL WAS DEPRESSED AND THE VEHICLE FAILED TO MOVE FORWARD. THE CONTACT WAS ABLE TO MOVE THE VEHICLE OVER TO THE SIDE OF THE ROADWAY. HE PLACED THE VEHICLE IN REVERSE AND THEN DRIVE, BUT THE VEHICLE STILL FAILED TO MOVE. THE VEHICLE WAS TOWED TO HIS HOME WHERE HE CALLED KINSEL FORD (3355 EASTEX FWY, BEAUMONT, TX 77706 (409) 899-4000). SINCE THE VEHICLE WAS SERVICED IN MARCH OF 2016 PER NHTSA CAMPAIGN NUMBER: 12V006000 (POWER TRAIN), THE DEALER STATED THAT THEY COULD NOT ASSIST. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT DID NOT OFFER ANY ASSISTANCE FOR THE SAME REASON AS THE DEALER. THE FAILURE MILEAGE WAS APPROXIMATELY 142,000.

TL* THE CONTACT OWNS A 2010 MERCURY MILAN. WHILE DRIVING VARIOUS SPEEDS, THE POWER STEERING MALFUNCTIONED WITHOUT WARNING. THE CONTACT STATED THAT THE "POWER STEERING ASSIST FAULTY" WARNING MESSAGE DISPLAYED ON THE INSTRUMENT PANEL. FURTHERMORE, THE STEERING BECAME DIFFICULT TO TURN LEFT OR RIGHT. LTD FORD IN CENTRALIA, ILLINOIS WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE CONTACT FOUND A RECALL FOR THE MODEL YEARS 2010 - 2012, BUT THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 80,000. ...UPDATED 10/19/17 *BF UPDATED 10/24/2017*JS

TL* THE CONTACT OWNS A 2010 MERCURY MARINER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED MCNELLY-WHALEY MOTOR CO (865-453-2833 LOCATED AT 750 DOLLY PARTON PKWY, SEVIERVILLE, TN 37862) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.

TAKATA RECALL I RECEIVED A RECALL NOTICE IN 2016 -OVER 1 YEAR AGO AND WHEN I CALL A FORD DEALERSHIP TO HAVE IT FIXED THEY SAY THEY STILL DON'T HAVE THE PARTS TO FIX MY CAR.

NO POWER STEERING. THE WHEEL IS VERY HARD TO TURN. FOR SAFETY REASONS THE CAR IS PARKED IN MY DRIVEWAY.

TL* THE CONTACT OWNS A 2001 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHILE DRIVING AT 65 MPH, THE VEHICLE ACCELERATED RAPIDLY WITHOUT WARNING. THE CONTACT TRIED TO DEPRESS THE BRAKE PEDAL AND DISENGAGED THE CRUISE CONTROL BUT NEITHER ATTEMPTS TO SLOW THE VEHICLE WERE SUCCESSFUL. THE CONTACT WAS ABLE TO SLOW THE VEHICLE DOWN ONLY BY DEPRESSING THE ACCELERATOR PEDAL AGAIN AFTER A PERIOD OF UNINTENDED ACCELERATION. THE DEALER WAS NOT CONTACTED ABOUT THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND REFERRED THE CONTACT TO THE DEALER. THE FAILURE MILEAGE WAS 88,000. UPDATED 10/24/17*LJ

THE 1996-2001 MERCURY GRAND MARQUIS WITH A 100% PLASTIC INTAKE MANIFOLD IS KNOWN FOR ENGINE OVERHEATING, EVEN WITH NORMAL USE, AND A COOLANT LEAK FROM THE FRONT OF THE MANIFOLD. THIS WILL OFTEN TRIGGER THE CHECK ENGINE LIGHT AND LOW ENGINE COOLANT WARNING LIGHT. THE ENGINE COOLANT LEAK IS FROM A FACTORY DEFECT, WHICH CAUSES CRACKING ON THE FRONT COOLANT PASSAGE OF THE INTAKE MANIFOLD. IN A VERY SHORT TIME, THIS LEAK WILL LEAD TO ENGINE OVERHEATING ISSUES, ESPECIALLY WHILE THE VEHICLE IS IDLING. THIS IS EXACTLY WHAT HAPPENED. I THINK THE CAR PART SHOULD HAVE BEEN REPLACED BY FORD WHEN THEY NEW ABOUT THE PLASTIC INTAKE MANIFOLD.

TL* THE CONTACT OWNS A 2007 MERCURY MILAN. WHILE DRIVING 35 MPH, THE BRAKE PEDAL TRAVELED TO THE FLOORBOARD AND THE VEHICLE TOOK AN EXCESSIVE AMOUNT OF TIME TO SLOW DOWN. THE FAILURE RECURRED SEVERAL MORE TIMES. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. A DEALER AND MANUFACTURER WERE NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 30,000. ... .UPDATED 11/16/17 *BF THE VEHICLE WAS REPAIRED AT THE OWNER'S EXPENSE. THE ABS PUMP WAS REPLACED. UPDATED 12/18/2017*JS

TL* THE CONTACT OWNS A 2010 MERCURY MARINER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE LOCAL DEALER (SUMMIT FORD 305 GRANT AVENUE, AUBURN, NY 13021) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.